CB Vehicle Rental and Leasing EconomyBookings.com Car rental

EconomyBookings.com review: Car rental

Kevin Kalbaugh of US

Feb 23, 2024 7:30 am EST

Verified customer

Replied

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Our flight was cancelled on Aug 10 due to a mechanical issue. I attempted to change our rental period from Aug 11th to the12th for booking number:

B94451058. This is allowed according to EconomyBookings.com's Amendment Policy. Multiple calls to the number that EconomyBookings.com provided in the rental voucher to make the change were not answered. When we arrived at the rental desk there was no car available. We ended up with a smaller car from another company. Our family had to travel separately by train to accommodate our luggage that wouldn't fit.

I emailed Post Rental Support, at [protected]@bookinggroup.com, to ask for a refund. Their response was "You didn't inform us about your cancellation prior to your pick-up time."

First, there was no intent to cancel, only adjust the rental dates.

Second, it is EconomyBookings.com's responsibility to provide accurate contact information in order to inform them of the rental period amendment.

I am asking for a refund of the $397.07 prepayment.

Confidential Information Hidden: This section contains confidential information visible to verified EconomyBookings.com representatives only. If you are affiliated with EconomyBookings.com, please claim your business to access these details.

EconomyBookings.com response

Feb 27, 2024 9:18 am EST

EconomyBookings.com customer support contacts

Phone numbers

+1 (202) 800-9938

+1 (613) 701-0911

Address

616 Corporate Way, Suite 2-3973, Valley Cottage, NY, 10989, US

Website

www.economybookings.com

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Dear Kevin,

We regret any inconvenience you experienced, but it's important to note that EconomyBookings.com cannot be held responsible for flight disruptions. We recommend reaching out to your airline for compensation related to the flight cancellation.

As we see our Customer Support team has already responded to your case. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to our Customer Support team again.

Best regards,

EconomyBookings.com

You are responsible for allowing me to adjust my rental period per your Amendment Policy; regardless of my reason for wanting to do so. You failed to do that.

This company is being willfully obtuse and deflecting responsibility by siting the flight delay. It does not matter WHY I wanted to adjust my rental period. It states in their Amendment Policy that customers are allowed to make changes in rental dates. The bogus contact number they provided prevented me from doing so.

I am preceding with filing complaints with both state and federal consumer agencies to have this company investigated.

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EconomyBookings.com - terrible service 37

Resolved

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EconomyBookings.com - overcharge of $290.62 for the reservation - do not use economybookings.com 1

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EconomyBookings.com contacts

EconomyBookings.com phone numbers

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Brazil

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EconomyBookings.com emails

support@bookinggroup.com

100%
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Support

media@bookinggroup.com

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dpo@bookinggroup.com

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reservations@bookinggroup.com

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