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Received half empty bottle of perfume
Order #[protected] received on 12/22/2021. The Rihanna Rebel Fleur Gift Set large bottle of perfume was half empty but still in gift box. Bottom of box had small stain. This is the second time I've received empty bottles.
A FULL replacement bottle would be nice. Photos sent in email.
Patsy L. Nash
6378 Faith Circle
Indianapolis IN 46268
[protected]@gmail.com
[protected]
Desired outcome: Replace bottle of perfume
Hoping for a reply
This Company is a Scam
Actually, I would give them 0 stars. I was sent toilette when I purchased edp purfume. The fragrance (Jimmy Choo) smells like pure alcohol rub and extremely light in color. I have worn this fragrance many times purchased at department stores, therefore, I'm aware of the color and smell, and this is not it. I ordered 3.4 ml (2 purfumes); however, I received 3.3 ml. My order was not accurate and deceitful.
Since my return, the company is trying to give me a partial refund reporting that I didn't return Jimmy Choo. The purfume smells like pure alcohol rub, I wouldn't waste my money and keep that. All 3 fragrances were returned at the same time in the same box at my expense. This company is a scam, and I will never purchase anything from this merchant, again.
Delivery not complete
I ordered and paid for two bottles (2 x 100ml) of Michael Kors EDT. Today, DHL delivered only one bottle of perfume. The relevant order No was #[protected]. The tracking number with DHL was [protected].
Please let me know where the other 100ml bottle has gone and when I can expect delivery.
Fiona Beevor
product
two previous bottles of hummer that I purchased--the spray nozzles do not work--when I push top down it stays down--i can't get them to work. what can I do--or what will you do for me [protected]@hotmail. com
Desired outcome: replace
I was scammed out of ZAR6678 = 445USD
I have placed and order with FragranceX on the 13th September 2021.
Its the 10th October 2021 still nothing received. FragranceX just keeps on replying that I will receive it once Customs Clearance has been done which I think is utter bull.. I own an Imports Company, I Import goods from various countries, NONE of them takes this long at "Custom Clearance".. It's sad that they will take money but doesn't give any assistance afterwards, except for the same reply over and over saying That the goods will be delivered after customs.
I want a refund!
Desired outcome: Rather refund me so that our paths split.
DO NOT BUY---A total sham / ripoff
I ordered Curve Crush and went on vacation then upon returning I used this product.
It has no smell at all.
I had ordered from Fragrance.net many times in the past and they always had good perfume. Every time!
But this one I will never use again.
I ordered on August 18 and by the time I received it was a week later.
Today is Sept 23 & I called and he said we cannot assist you because it is not within the 30 days and they do not budge one inch or one minute.
They are crooks
That is fine but I want everyone to know DO NOT BUY FROM FRAGRANCE X
Desired outcome: I would like to return this watered down perfume
Order [protected]
Hello, I made an order on 9th August 2021. The order has been damaged and returned to sender, never been delivered to me. I found this from DPD tracking service, on 17th of August. I have emailed costumer service twice, ticket no 1586815, and got unclear response. Once responded Jose on 27th and then Cidalia Dominguez on 30th. Se said that she doesn't understand my message, even if I have sent her a print screen with order number and tracking situation resulting that the order never get to me.
In this situation I just kindly ask to be refunded.
Thank You very much
Kind regards,
Iuliana Oniceanu
Desired outcome: Refund
Perfume
Absolutely terrible customer service.ordered perfume on the 29th of June only to be told that the courier couldn't deliver it which was 2 months later.I was told I would get a refund but customer service will not reply to any of my emails.They didn't even bother to tell me that it couldn't be delivered until I sent them about 20 emails.Fragrance x cannot be trusted.They are a terrible site to order from and the worst Customer service I've ever tried to deal with
Cancelled order
I placed an order on 07/15/21 and they cancelled it without giving me any information. It's disrespectful. They didn't even give me my money back. I'm pissed!
It's not a reliable site!
I'm having the same problem as you.It is disgraceful that they can get away with doing this on people.Customer service is terrible and won't even reply to emails
Canoe Day de Toilett
I ordered a bottle of Day de Toilett brand name Canoe, when I opened it there was no Fragrance and it was all Alcohol
Desired outcome: I would like a new bottle with the Canoe Fragrance.
Defect (leakage) in the bottle
I bought an expensive fragrance bottle and it started leaking from the atomizer, i want to make a replacement. The bottle bought date was on 31-12-2020. The name of the fragrance is PDM Layton Exclusife. The company is fragranceX
Mobile number:[protected]
E mail: [protected]@hotmail.com
Customer service phone charge
I ordered perfume from FragranceX.com, when I phoned customer services to complain ( free service) I was on hold for 20 minutes and got charged £52 for phone call !
No delivery of order
Bought Perfume, 7/1/2021, from them and till date no delivery.
Tracking number sent doesnt reflect on their site and when I mail to enquire no response.
Order number: [protected]
Desired outcome: Advice on my delivery status/ or complete refund of my money.
NO SUPPORT FROM SUPPORT and TRACKING NOT AVAILABLE! Cannot even find the shipping company online!
I ordered (Order #[protected]) mid-December, and while I expect delays due to the holidays, it would be nice if someone at least answered my email from support instead of closing all the support requests! I was given a tracking number for a company I cannot find online, and it still says the parcel is "staged". There is no communication at all and all I would like it to talk to someone regarding my parcel. I don't even mind the delays, that's to be expected, I just want to know someone it willing to talk to me and answer my questions. I have used this company in the past, and I was so pleased before, but now I don't know what on earth has happened, but the customer service is shocking!
Desired outcome: Contact with an actual person, or a refund.
Cannot get my order
Have been a loyal customer for many years. Placed an order as usual on 11 dec 2020, was charged and now 11 days later the order has not been shipped. I have sent emails and called for days and no one will answer phone or respond to my emails. This is the worst service ever! Has fragrancex gone to the dogs?
Guess I will have to file a fraud dispute to get my money returned then go to a new supplier.
Fragrancex you let me down I am so disappointed,
Order #[protected] placed on Dec 11 2020
USPS 9405511298152880120052 Shipping Label Created, USPS Awaiting Item on December 11, 2020 6:22 pm by USPS
Tracking Information:
Status: Shipping Label Created, USPS Awaiting Item
Ship Carrier: USPS
Tracking #: 9405511298152880120052
Date: December 11, 2020 6:22 pm
Location: Hauppauge, NY
Order #38772254
Placed Order #38772254 on 3 December. No feedback on shipping. Numerous emails remains unanswered. Tracking number does not exist with indicated shipping company.
Desired outcome: Fulfil order or refund
Ordered three items; only received one. No note as to why. Please send me two more that I paid for. Thanks.
Hi- Just received my order for Paul Sebastian 8 oz splash cologne. Ordered three. The product description says they shipped three, but I received only one item in the box. I have ordered these from you before and never have had a problem. May I request you complete my order and send me two more 8 oz bottles of this cologne? I would appreciate it so much. Item #400416 D144C01
They included a $5 coupon code CR154955. It says my order was processed 12/8/20 at 8:38:59.
Robert Kimball
51 Willow Brook Way South
Delaware. OH 43015
US United States
I'm simply ripped off.
When I bought the my fragrance, FragranceX quoted the price in Canadian dollars. I trusted them and gave my CC, but when they charged me, then I found writing in small letters that they'll charge my CC in US currencies. For some reason, I don't want any charge in US dollars in my CC, that now it's. I'm simply ripped off. I wanna FragranceX reverses it and...
Read full review of FragranceX.com and 1 commentI did not receive my order, it has been more than one month and they refuse to refund me.
i never received the order and they refuse to refund me, now the order total is 300$ so you can understand my nervosism at this point. It has been more than a month, they tell me to contact usps, i did and they dont answer my emails, where am i going to find the right at this time? They tell me they made an investigation but never gave me any details or proof of delivery, basically they took my money never send my order and never refunded me .
unauthorized credit card charges
Hello... after noticing that money is missing from my bank acc I saw the monthly reports and find out that there is unauthorized charges from my credit card. For the first charge an amount of 107, 75$ is ok because I ordered 4 parfumes with order number [protected] on 27th of July. Later on 1st of August another 107.45$ are also charged from my acc without any order. Can you explain me how is this possible and I want my money back on my bank account please. Thanks for understanding your mistake. I will be still your customer because I'm sattisfied with your products but this is unexpectable.
Best regards
Dimche Ristovski
I'm really scared now of these cheaters, heartless crooks.
FragranceX.com reviews 0
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About FragranceX.com
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Customers visiting FragranceX.com can browse through an extensive inventory that includes both the latest releases and classic favorites in the world of fragrance. The website is designed to facilitate an easy shopping experience, with products organized into categories such as men's colognes, women's perfumes, best sellers, and gift sets.
In addition to fragrances, FragranceX.com also provides a range of skincare and makeup products, allowing shoppers to purchase a wider variety of beauty essentials in one place. The company aims to offer competitive pricing, and often features discounts and promotions on their products.
FragranceX.com services include international shipping, with the company striving to deliver orders in a timely and efficient manner. They also have a customer service team available to assist with any inquiries or issues that may arise during the shopping process.
For those looking to purchase fragrances and beauty products online, FragranceX.com presents itself as a platform with a comprehensive selection of items from industry-leading brands.
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FragranceX.com emailsSupport@FragranceX.com100%Confidence score: 100%wholesale@fragrancex.com95%Confidence score: 95%sales
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FragranceX.com address5 Plant Avenue, Hauppauge, New York, 11788, United States
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