Latest Reviews and Complaints
Lumen - Payment for membership is not trustworthy
I was very nervous about adding a credit card to a website directly but was told there was no other way they don’t work with ApplePay or PayPal. So I created a digital card with my credit card with a $25 monthly cap and added it to the account. One month later they cancel my account saying I have not paid and no card is on file so I need to do the whole process for a second time. They also claim to not have record of the first conversation that I can clearly see and I spoke to the same person. I don’t feel comfortable giving them financial information if it can’t be stored correctly and they pretend it never existed. They block you in the app without it so it makes the device a useless item without the membership.
Desired outcome: Allow app access to at least measure, since they refuse to refund the device.
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Lumen Reviews and Complaints
Lumen’s earns a 1.0-star rating from 0 reviews and 1 complaints, showing that the majority of wellness-focused users are dissatisfied with metabolic tracking experience.
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 24, 2025
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