CB Nail Care Nail Palace Service - too hard selling and forceful

Nail Palace review: Service - too hard selling and forceful 1

Lee Yun Yun of US

Oct 02, 2023 10:35 am EDT

Verified customer

Review updated: Oct 02, 2023

Quality is good but...

Feeling stressful as each time they will hard sell till almost every visit you will need to purchase or top-up for more products/services which is "good" for you. I mean you can recommend of cause,but the decision power should be from the customer themselves.. as in and not through the constant pressure by the shop that and if u don't.. the entire manicure/pedicure session is like a broken recorder keeps repeating to buy their services/products from them

Kind of irritating. I feel so torturing and for the entire 1h having to "entertain" them and I'm thinking I won't want to return for mani

n pedicure though I still have half of the package remaining.

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Nail Palace CS

SINGAPORE, US

9 comments

Nail Palace CS of SINGAPORE, US

Oct 02, 2023 9:08 pm EDT

Verified customer

Dear Ms Lee

Thank you for taking the time to feedback, and alerting us of the problem you faced. We are sorry that you have encountered such an unpleasant experience. We would like to sincerely thank you for the patronage of our company.

Kindly provide us with the following information for further clarification:

- Mobile number

- Outlet visited

On behalf of Nail Palace and all staff, we would like to apologize to you again for all the unhappiness caused. We look forward to serving and pampering you again at Nail Palace. Again, we highly appreciate your feedback as it will assist us in making our best attempt to regain your confidence in our company.

Helpful? 0 0

Lee Yun Yun

, US

1 complaint

Lee Yun Yun of US

Oct 03, 2023 1:59 pm EDT

Verified customer

Replying to comment of Nail Palace CS

+[protected]

Causeway Point outlet

Helpful? 0 0

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