Nykaa
reviews and complaints

My experience with Nykaa (nykaa.com) was extremely unpleasant. I recently purchased a Huda eye shadow palette desert dusk online from their website and to my dismay, the product arrived damaged on 30th July, 2020. I immediately registered a complaint with their customer care email address ***@nykaa.com, providing pictures of the damaged item as evidence.

However, to my disappointment, I did not receive any response from Nykaa for two days. When I decided to follow up with them after 48 hours, they informed me that they would initiate the approval process and asked me to provide more pictures of the damaged product, along with the invoice and a picture of the courier package. They also informed me that I would have to wait for an additional 72 hours.

I quickly did as instructed and sent all the required documents within the hour, but when I still didn't receive a confirmation email or call after 72 hours, I contacted Nykaa's customer care team again. Unfortunately, the representatives seemed to have no clue what was happening and refused to connect me with their superiors, asking me to wait another 48 hours.

It has now been more than 7 days since I first reported the issue and I am yet to receive a solution or replacement from Nykaa. Given my experience with them, I urge everyone to refrain from purchasing anything from Nykaa, as they have poor customer care service and the overall experience was dreadful.

I recently had a rather unpleasant experience with Nykaa (nykaa.com), an online beauty store that I had heard great things about. My order ID was NYK-***787402 and I had ordered three products, which came to a total of INR 1578. I chose to prepay for my order for convenience.

Upon receiving my package, I was disappointed to find that one of the products was damaged and unusable. I promptly contacted Nykaa customer service, but was not provided with any assistance for an entire week, during which time I was kept in limbo and dropped calls in between. Every time I contacted them, I received the same response: to wait for 72 hours.

After a lot of escalation, I finally got through to a supervisor, who promised to look into the matter. However, it took another week for me to receive a response, informing me that the product was unavailable and asking if I would like a refund instead. I agreed, but then had to wait yet another 48 hours for Nykaa to initiate the refund process.

To make matters worse, Nykaa only agreed to refund the product amount and not the tax component. This was a lower amount than I had anticipated and certainly not worth the frustration of dealing with their customer service.

Sadly, I would advise others to steer clear of Nykaa when shopping for beauty products. Their lackadaisical and unhelpful customer service team is a huge letdown and I have no intention of shopping with them again. In fact, I am planning to document my interactions with them so others can see just how unprofessional their responses have been. It's a shame, as I was looking forward to a positive experience with Nykaa.

I recently had an experience with Nykaa, an online store that offers a plethora of beauty and cosmetic products. I was excited to place an order for two products on May 28th. One product was delivered to me on June 1st, and the other one on June 2nd. Unfortunately, the product that I received on the 2nd was not the one that I had ordered. I immediately requested a return and was pleased to see the process initiated and the refund was issued.

However, my next experience with the return process was not as pleasant as I had hoped. I encountered some size issues with the product that I received on 1st, and I requested a return on June 3rd as the return window was still open. The delivery person came and picked up the product on the same day, but I did not receive any message until the evening that the product was picked up. Later, I received a message from Nykaa that the return had been cancelled, and no reason was provided. I was shocked and frustrated, so I contacted their customer care.

After speaking with a representative for almost half an hour, they assured me that they would investigate the issue and update me. However, it took almost 15-20 days for me to receive a response from them. They informed me that the investigation had been done, and they had found that the product was not picked up. I was disappointed and confused as they did not provide me with any sort of evidence or explanation of their investigation. Despite my dissatisfaction, the brand refused to refund my money.

This experience was quite upsetting for me, especially considering the size and reputation of Nykaa. I expected more from a popular and well-known brand. I hope they take their customers' concern more seriously in the future and provide better support.

I recently had an experience with Nykaa and felt compelled to share my thoughts. I placed an order on May 2nd and unfortunately entered the wrong pin code by mistake. Despite providing my correct pin code twice, the company failed to cooperate with me. I have tried to explain this issue for the past four days, but to no avail.

As a loyal customer, I expected more from Nykaa. I understand that mistakes happen, but the lack of effort put forth by the team was disappointing. It is frustrating to deal with a company that has no control over their courier agent and offers no assistance once the product has been dispatched.

I have spoken with multiple representatives such as Bryan, Mujhafair, Bhavna, Sridevi, and Afreen. Each time I call, someone new picks up, and I am forced to repeat my issue. It is unacceptable that a customer's concern cannot be adequately addressed, especially when dealing with a company of Nykaa's caliber. Mujhafair even suggested that I cancel the order because they could not handle my request.

I was shocked when Afreen refused to provide me with the email address of a senior representative. When I asked to escalate the call to someone higher up, she stated that no supervisor was available at that time. Is this the kind of customer service that Nykaa is proud of? It is disappointing to see such a large business unable to handle a simple matter.

At this point, I am so frustrated that I no longer want the delivery. I have decided to uninstall Nykaa and take my business elsewhere. I expected more from Nykaa, and I hope that my experience is not indicative of their overall customer service.

Nykaa, one of India's leading online beauty and wellness destinations, has emerged as a go-to destination for all your beauty needs. Their products are of superior quality and have been tried and tested by many loyal customers like myself. I have been using their toner for a while, and my sensitive skin has been loving it ever since.

But, my recent experience with nykaa's after-sales service was disheartening. I placed an order for the same toner from their website, and when it arrived, I was shocked to see its pathetic condition. The outer packaging was all wrinkled, and the bottle was scratched from the outside, indicating that it was mishandled. The bottle was also missing its tiny silver seal, which made me feel uneasy about using the product.

I promptly reached out to their customer care, hoping for a resolution. The customer service executive was friendly and helpful, but unfortunately, the nykaa team did not accept their fault and refused to exchange the product. I found this extremely disheartening and frustrating. I mean, how can a platform that is known for selling quality products refrain from taking responsibility for the products they sell?

Their argument was that they sent me the product as it is, and I should bear the consequences if my skin reacts or breaks out due to contamination. I found their policies disappointing and their service terrible. As a loyal customer who was attempting to save some money by ordering from their website instead of Amazon, I felt that I had been let down completely.

In conclusion, while the products on nykaa are of excellent quality, their after-sales service needs a lot of improvement. Their customer care executive was helpful, but the company should accept its faults and take responsibility for the products they sell. As customers, we place our trust in such platforms, and we expect them to deliver quality products and services. nykaa needs to step up its game in this regard to continue being a popular choice amongst buyers.

Hello there,

I would like to share my recent experience with Nykaa fashion, and it is a complete disappointment. I ordered a product from their website on the 12th of February 2022, and it was delivered to me without an MRP tag, which raised concerns for me. Additionally, I was displeased with the quality of the product and decided to request a return.

Unfortunately, the delivery partners rejected the pickup due to the tag issue, which led me to go through a lot of trouble reaching out to customer service and requesting for special pickup. Every day, I received a message from Shadowfax saying that the product would be picked up, but two hours later, I received an unsuccessful pickup message without any actual attempt. This was frustrating, to say the least.

I had to chat with the Nykaa fashion app every day to make arrangements for a pickup attempt but kept receiving empty apologies and false promises that my issue would be resolved within 48 hours. The chat history would not retain on the app, which meant that I had to explain my situation repeatedly to a new customer representative every day. This took up a lot of time, and it has been 15 days since my order was delivered, and my product still hasn't been picked up, causing a lot of mental stress.

The entire process of trying to return the product and get my money back has been mentally draining, and it is such a waste of my time. I have spent a minimum of 7 hours trying to resolve this issue, which is unacceptable. I'm disappointed by the terrible service by Nykaa fashion and their subpar delivery partners, Shadowfax.

As of now, I'm demanding a refund of my money, and I hope the higher authorities take note of the terrible service they are providing.

In conclusion, Nykaa fashion needs to improve its customer service by addressing concerns and resolving issues quickly. Such incidents can lead to a loss of potential customers, and it is only fair to expect better from a reputed brand like Nykaa.

Nykaa is a fashion e-commerce platform that has lately been plagued with negative reviews due to its poor customer service. As a customer, I had a terrible experience with them, and unfortunately, it seems like I am not alone. My order of US Polo shoes arrived two days late on June 3rd, and upon trying them on, I realized that they did not fit me. I immediately raised a request for a return on the same day, and fortunately, my return request was approved on June 4th. However, that's where the ordeal began.

Nykaa has a policy where return items are supposed to be picked up within three days. When three days had passed and the item wasn't collected, I raised a ticket on June 7th with the hope that someone would help me out and respond. However, I did not receive any response to my ticket. When I called their customer support, they informed me that the item would be picked up in the next 48 hours, which did not happen. I called again after two days of no collection and received the same response. I demanded to speak with a senior person, but I was told that they don't have any. I then sent an email to their support on June 7th, but received the same response, which was to wait for the next 48 hours. Unfortunately, they did not pick up the item after several days of waiting.

This is unacceptable service from a supposedly reputable e-commerce platform. If I had the option, I would give them a negative star rating for their incompetence and deceitful approach to resolving customer complaints. It's disappointing to see a platform like Nykaa treating its customers in such a shabby manner and not taking responsibility for their mistakes. Their customer support team appears to be lacking in training and expertise, which will only lead to more negative reviews in the future.

It's concerning to see such poor experiences with Indian e-commerce companies, especially since other foreign e-commerce giants are thriving in India. It's high time that Indian companies step up and provide better services to their customers. Only then will we be able to meet the demands of a growing e-commerce market in India and enable Make in India to truly succeed. As a customer, it's imperative that we have better service from such companies, and Nykaa should take note of this. Until this changes, I would recommend avoiding Nykaa Fashion for your shopping needs.

Nykaa (nykaa.com) is a brand that has been around for years, but it was only recently that I made my first purchase with them. I ordered 20 products and was disappointed with the poor packaging they arrived in. Only some of the products were properly sealed and packaged in company packaging, while others were wrapped in bubble paper. Upon inspection, I found that five items needed to be replaced and two items needed to be returned due to issues such as broken items, items nearing expiry, and items that were not properly sealed.

I contacted Nykaa to raise my concerns and they responded positively, offering to replace or refund the affected items. I was optimistic that the replacement items would be of good quality and that I could establish a long-term relationship with Nykaa. However, I was left disappointed once again when the replacement items arrived and turned out to be the exact same products that I had rejected previously. This entire experience was a waste of time and I cannot stress enough how disappointed I am.

Unfortunately, my experience with Nykaa is not unique to the Indian e-commerce market. Many online shoppers have been victims of fraud and have had to deal with the tedious process of returning or replacing products. I believe it is our responsibility to bring such incidents to light and alert other buyers to be cautious when shopping online.

In particular, I want to warn buyers about Lakme products, a brand that is often circulates fake or low-quality products in the market. In the past, I have ordered a Lakme lipstick from Myntra, only to find that it was broken when it arrived. This experience only added to my frustration with online shopping and made me realize that the convenience of shopping from home is not worth risking my money on unreliable sources.

As a result of my experience and frustration, I have blacklisted Nykaa from my list of e-commerce sites and would recommend others to be cautious when shopping online. Instead, it is better to purchase genuine products from authentic stores, thus avoiding the hassle of dealing with unreliable sources.

As a regular customer of Nykaa, I visited their store at Mantri Square Mall recently, but unfortunately, my experience was not a pleasant one. The customer care and support provided by the staff were really pathetic and disappointing.

This was not just a one-time occurrence, but something that has happened to me before. In fact, all three times I visited this store, I had to face poor service. It is very disheartening to see such a reputed brand fail to train their staff or hire better staff.

The lady who attended to me was quite rude and insistent on promoting certain brands, despite not having testers for them. She did not allow me to look at other brands in the poorly maintained store, including Nykaa's own brand. When I asked for some of the products they had displayed testers for, she informed me that they were out of stock. This left me with a terrible experience and a thought of why even have testers when they are not available.

Nykaa staff were pushing me to buy Kay Beauty, HUDA and MAC over their own brand or other well-known brands like Lakme and Maybelline. It was very off-putting.

Things went further downhill during the billing process when the other male staff member who was around started to give themselves a 5-star rating as MY customer review right in front of me. When I questioned him about it, he just smiled and did nothing.

Eventually, I asked the lady to help remove the lipstick swatches on my hand, but she refused and simply stared. This entire experience left me feeling disappointed, frustrated, and questioning whether this was even a reputed brand.

Therefore, I strongly urge Nykaa to take immediate steps to train their staff or hire better staff who value their customers and provide them with excellent service. If not, I wonder how much this will impact their loyal customer base. All in all, this store deserves a negative rating, not just one star.

Online shopping has become an increasingly popular method of purchasing products. With a plethora of online stores available, it's important to be wary of scams and fake deals. I recently had a disappointing experience with Nykaa Fashion, which sadly falls into the latter category. In comparison to other online stores such as Myntra, Flipkart, Ajio, and Amazon, Nykaa Fashion lacks any actual brand value and has a fake reputation.

In the past five years, I have frequently shopped online for fashion items and other necessities but have never experienced such an unpleasant ordeal. On January 22nd, 2022, I made a purchase of a three-piece Arrow suit from Nykaa Fashion's online platform, opting for cash on delivery. The product was supposed to arrive with me on January 25th, according to an email I received from Nykaa Fashion. After receiving the package, I quickly realized that the waistcoat was missing. I contacted Nykaa Fashion's representative at ***333 to report the issue and was asked to send an image of the delivered package to ***@nykaafashion.com, which I promptly did.

Their representative informed me that it would take between 48-72 hours to investigate my claim, which seemed reasonable. However, I did not receive any further communication after three days, so I reached out to them again. Unfortunately, I only received the same canned response, stating that they needed between 48 and 72 hours to investigate, which was concerning. I sent another email, this time with some harsher words, but once again, I only received a stock email with the same template telling me that they needed 48-72 hours to investigate my claim.

After a while, I was finally told that, according to Nykaa Fashion, everything was delivered correctly and that they could not do anything to help me. This is unacceptable, and it's frustrating that Nykaa Fashion cares more about selling products rather than providing customer service.

Reputable brands understand the value of proper customer care. However, Nykaa Fashion seems to have a dishonest approach and only cares about selling its products, even if it means that customers like me are left with unresolved issues. This leaves a negative impression of the brand. I am now considering filing a complaint against the company.

I would not recommend Nykaa Fashion to anyone. They are similar to the ads we see on Instagram that make attractive offers that entice customers, but the products delivered are often of poor quality and a terrible value for money. With the e-economy of India growing, it's disheartening to see companies like Nykaa Fashion contribute to this negative trend. I hope that this review will assist people in making an informed decision, and I have attached screenshots of the emails exchanged between Nykaa Fashion and I as proof of their poor service.

My order number is NYK-***883107, and my ticket number is ***474. I urge you to be cautious when considering purchasing from Nykaa Fashion.

I recently had an experience with Nykaa.com that left me feeling extremely disheartened. I had ordered a lip shade from them, and unfortunately, the shade wasn't what I had expected it to be. However, the real problem came up when I requested a return.

The company advertised a free gift - a sharpener - along with the lip shade. But instead of providing it as an actual free gift, they charged me separately for the lip shade and the sharpener in the invoice. When I raised a return ticket, it took them around 15 days to even acknowledge my request.

When I finally reached out to their customer care team for a refund, I received a reply stating that they had received my product - only the lip-shade, not the sharpener - and that I would have to wait another 5-6 days for my refund. What's more, it seemed like their customer care team was just regurgitating pre-written templates, and didn't truly understand the specifics of my problem.

What really disappointed me was their lack of communication. It felt like I had to keep pushing them just to get an update on my refund. It's frustrating that they weren't honest with me about the status of my order, and that it took so long to even receive a reply.

Overall, I'm left feeling like Nykaa doesn't truly care about their customers or their hard-earned money. They need to work on improving their communication and follow-up with their customers to ensure that incidents like these don't happen again in the future.

As a consumer who loves to keep my beauty game on point, I decided to give Nykaa a try and unfortunately, it did not go well. Upon receiving my order, I was disappointed to find that the products I received were not what I had ordered. I immediately opened the Nykaa app in search of a way to return the wrong items. However, I was met with difficulty in trying to navigate the site and was unable to initiate a return.

Feeling frustrated, I reached out to their support team via email and attached pictures of the incorrect products I received as well as the invoice. I was hopeful that the issue would be resolved in a timely manner however, to my surprise, all I received was an email stating that my ticket had been closed without any further assistance. I tried to contact their customer care team but was constantly put on hold with nothing but empty promises of receiving a callback from their supervisor.

I have to mention the names of two customer care officers, Monica and Sonali, who I have reached out to multiple times and still have not been able to receive a satisfactory resolution. To add to my disappointment, I had paid a total of Rs 1571 for the items but instead of receiving the products I ordered, I ended up losing my hard-earned money due to someone else's mistake.

I had no intention of asking for a refund; all I wanted was for Nykaa to either send the correct products or issue a refund onto my Nykaa wallet so that I could reorder the items without too much hassle. It is really a shame that a company such as Nykaa, which has been known for its quality products and excellent customer service, ignored my problem without any empathy or sense of responsibility. With this experience, I have not only lost my money, but also my trust in Nykaa as a reliable shopping destination.

Nykaa.com offers a wide range of high-quality products and brands, which I personally love and appreciate. However, my shopping experience has been hindered by a recurring issue - every time I order multiple products from Nykaa, there is always one or two items missing from my package. This wouldn't be such a big issue if Nykaa kept track of my order and notified me of the missing items. However, I am always left with the burden of chasing after the company to find out the status of my order. What's worse is that one time, I gifted my mother a set of self-care beauty products during lockdown and one item was missing, which was truly disappointing.

The problem here is not about the value of the missing item. Rather, it's the lack of ethics and accountability on Nykaa's part. As consumers, we put our trust in the company to deliver the products that we have paid for in full. Unfortunately, Nykaa is failing to keep up their end of the bargain. While I understand that there are logistical challenges in shipping items in bulk, it would be more consumer-friendly if Nykaa waited to send the entire order together instead of mailing out available items piecemeal. If Nykaa could just fix this issue, I would have no complaints about the website itself and would happily continue shopping.

In conclusion, I urge Nykaa to be more responsible and accountable when it comes to customer orders. If they could implement a better tracking system, it would make a world of difference for us as consumers. I truly hope that Nykaa can demonstrate a greater level of transparency and responsiveness in their delivery process.

Dear readers,

I would like to share my experience with nykaa.com, an Indian website that sells fashionable clothing. It's important to note that while the clothing may be affordable, extra fees are not mentioned on their site. Specifically, if you choose to order from nykaa.com to Canada, you will be required to pay import fees, even if the order is less than $50. Unfortunately, I was unaware of this and ended up paying over $60 for import fees alone after ordering two dresses.

To make matters worse, nykaa.com shipped each of the dresses separately, even though they were delivered to the same address. This unnecessary action made me pay the import fee twice for a total of $60, which added to my already expensive purchase. I feel frustrated and disappointed by this experience.

Initially, I was excited to support an Indian website that produced quality clothing. I believed I would receive great service and value for my money. Instead, I paid over $128 for a couple of dresses and was saddled with additional fees for no good reason.

It's worth mentioning that when making my purchase, a pop-up notification stated that I would only need to pay fees for orders over $600 or $800. However, my total was $57 for the first dress, yet I was still hit with a $30 fee. This is shocking and frustrating, and has resulted in me feeling like a dissatisfied and unhappy customer.

Overall, I regret ever purchasing from nykaa.com, and I don't feel encouraged to do business with them in the future. I hope this review will help you make an informed decision before shopping at their store. Thank you for reading!

I recently placed an order for some beauty products on Nykaa, and although I was initially excited to receive my goodies, I was disappointed with the experience. Despite placing my order on 23rd and 24th Oct, I was informed after 3 days that my order was out for delivery. However, my excitement was short-lived as I received another message later that day stating that my order could not be delivered due to a supposed address discrepancy and the phone not being responsive. This was surprising to me, as I have never had any issues with receiving deliveries from other ecommerce platforms like Amazon and Myntra. Additionally, I did not receive any calls from the logistics agent, as one would expect in such a situation.

Concerned about the lack of updates and status of my order, I contacted Nykaa's customer care multiple times - a total of five times in a single day. Every time, I was assured that my request had been escalated and that the logistics partner would attempt delivery again. However, I have not received any updates or progress since then, and given that it is now 30th Oct, it is rather frustrating.

Unfortunately, this experience with Nykaa will be my last, as I cannot afford to lose my patience with an online platform that is unable to deliver products on time consistently. It is essential for ecommerce platforms to fulfill their promises and commitments to customers, and in this case, Nykaa has not lived up to my expectations.

Hello everyone,

I am writing today to share my recent experience with Nykaa, an online retailer for makeup, skincare, and wellness products. While I have had positive experiences with Nykaa in the past, my most recent order has left me feeling frustrated and disappointed.

I am currently trying to get in touch with Nykaa officials regarding an issue with my recent order. According to the tracking information, my order was delivered on Sunday, November 8th. However, I have yet to receive the package and neither have any of my neighbors. I have tried calling their customer service number, but I am hoping to find another way to get in touch with them.

My order was placed on Monday, November 2nd and packed the following day. My initial problem with Nykaa was with my contact number. I had mistakenly provided the wrong number and it took multiple conversations with customer service to get it updated. The next day, I received a notification that my parcel had been delivered, but I still haven't received it. I have raised a query with Nykaa regarding the missing package, but I have yet to receive any response from the concerned authorities. As of right now, I have not received a refund or any updates on my missing package.

I am disappointed with my experience with Nykaa as I have previously had positive experiences with them. However, this situation has left me feeling frustrated and hesitant to make future purchases. I hope that Nykaa will address and rectify this issue as soon as possible.

In conclusion, I would advise others to be cautious with Nykaa's big sales and promotions, as I have not had a positive experience with them this time around. Thank you for listening to my experience.

I recently had the chance to shop on Nykaa and was happy to place an order worth around 10k during their hot sale from 24th to 27th July 2020. However, I encountered some issues with the delivery of my order, which left me feeling frustrated and disappointed with the overall service.

When the order arrived, two items couldn't be delivered as I wasn't available to pick them up at the time of delivery. I contacted the delivery guy later and was informed that the items will be re-attempted on Monday which I patiently waited for. To my dismay, I was then informed that the order had been sent back.

When I called the customer care team to get some clarity on the issue and seek assistance, I was put through to a representative named Mr. Lohit who was unable to address my concerns. I was greatly inconvenienced by the delivery partner that Nykaa had chosen, and I felt that their lack of communication and coordination had resulted in my order being canceled. I was informed that I would not be receiving the items and also that the offer that I had purchased the items under would not be honored. Instead, I was offered a 100rs coupon which was not a satisfactory resolution.

I found this experience to be extremely unacceptable and disappointing. I felt that Nykaa had failed to deliver on the level of service they had promised, particularly during a sale event. It was disappointing to see how the customer service agent handled the situation, and I found myself questioning why the company would offer sales and promotions if they cannot fulfill them. Overall, the experience was frustrating and left me feeling that the Nykaa team was highly unprofessional, making me feel like I wouldn't recommend anyone to purchase anything from the Nykaa app in the future.

Nykaa is an online platform, known for its wide range of beauty and wellness products. While many customers have had good experiences with their services, some have encountered issues that have negatively impacted their experience. A common complaint is the delay in the delivery of orders, which can be frustrating and inconvenient. In some cases, orders have taken up to a month to arrive, leaving customers without the products they need and requiring them to follow up with customer service.

Another point of concern is the slow refund process, which can take twice as long as expected. Customers have reported a lack of transparency in the refund process, with different customer care representatives providing different reasons for the delay. This inconsistency can be both confusing and frustrating for customers who are seeking a clear resolution.

Nykaa has also been known to send promotional offers via SMS, but some customers have reported that they were unable to take advantage of these deals. It seems that the company has accused some customers of being shopkeepers and therefore ineligible for promotional discounts. This accusation can be both confusing and unfair, as there is no evident proof that these customers are shopkeepers. Additionally, it is not clear why being a shopkeeper would disqualify customers from receiving promotional deals. These issues have left some customers feeling unsupported and undervalued by the brand.

In order to address these complaints, it is important for Nykaa to take steps to improve its customer service. By being more transparent and responsive with its refund process, the brand can help customers feel more secure in their transactions. Additionally, it is crucial to ensure that all customers are eligible for promotional offers, regardless of their profession or background. By prioritizing the needs of its customers and working to resolve these issues, Nykaa can regain the trust and loyalty of its customer base.

As a customer of Nykaa, I am disappointed with the service and experience I have had with this company. On March 17th, I ordered three products from nykaa.com, which amounted to a total of 695Rs. The payment was processed from my account, but I have yet to receive my products, nor have I received a refund for my purchase.

According to Nykaa's website, delivery should take 3-4 days, but it has been almost a month since I placed my order, and I have still not received my products. I have tried to reach out to Nykaa's customer service team, but every time I speak with a representative, they tell me that they cannot do anything to help me.

I have even tried to reach out to the courier service that was supposed to deliver my items, but I have been unsuccessful in contacting them. This lack of communication and assistance from Nykaa is truly frustrating.

As a company that claims to deliver products quickly and efficiently, it is extremely disappointing to see that Nykaa does not follow through on their promises. I feel let down and frustrated with this experience, and I hope that in the future, Nykaa will take customer satisfaction and timely deliveries more seriously.

Dear Nykaa team,

I am writing to express my frustration with my recent order on your website. I placed an order for four products on May 12th, with an estimated delivery date between May 14th-19th. However, it is now May 29th and I still have not received my order. My order number is [protected].

I have reached out to your customer care team multiple times, but they do not seem to have any information regarding my order. Furthermore, your third-party logistics provider, WOW express, has not updated the status of my delivery since May 13th. As a result, I am left feeling completely in the dark regarding my purchase.

After waiting for an extended period, I decided to buy the products I needed elsewhere, making my original purchase redundant. Therefore, I kindly request that you cancel my order and refund my money as soon as possible.

I must say, this has been the worst online shopping experience I have had to date. The lack of information provided and customer support has been extremely disappointing. As a result, I am apprehensive about ordering from your website again in the future.

I hope you can address my concerns promptly and provide me with the necessary updates. Thank you for your attention to this matter.

Sincerely,

[Name]