Progressive Casualty Insurance
reviews and complaints

I continue to receive harassing phone calls from Angélica Ambriz regarding a claim that does not concern my policy. In place of me answering all her questions, she added an individual on my policy who does not live in my household. She was proceeding to ask increased questions, probing about my policy, which she could see in front of her. After I spoke with her on 1 February 2023, she and the policy department added an individual to my policy, raising it to $10,000. There were at least 8 adjustments on this day to my policy. Angelica caused me anxiety, anguish, and frustration over this matter.

Then she contacted me on 12 February 2023, with questions about someone else, telling me all their business and whether that person lived with me. She said a claim had been filed on my policy. Neither my husband nor I had an accident which the policy clearly shows; we are the only people on this policy. I would like her and her supervisor to stop harassing me causing me unwanted stress.

on 7/1/2023, there was a storm that took out my electrical service as well as a tree, tore out the siding, broke the front storm door beyond repair. My family was set up in a Hotel by a guy who said my claim agent would contact me with in 24 hours. 6 days later I finally hear from him and at that point he did nothing.

The estimator came out and after a day or so I learned I wouldn't get enough for the electric and the tree alone, beside everything else. Ok so whatever Ill figure it out but I need that money to pay the electrician to get into the house. I call multiple times with concerns about the check I never received a single return phone call. Once I caught him off guard and he answered his phone he pretty much said it will come and that all I got. Well its been over 10 days, I still have no check, The electrician scheduled for Monday has to be canceled so I wont be able to move back in, and progressive is no where to be found. So in 2 days, im pretty much homeless.

vehicle was deemed totaled for an accident that occurred on 4/17. I have had several correspondence with my agent, but as of 6/23, my lienholder has not received the payoff.

I have also spoken with her supervisor and was told that it is the lienholders fault.

Both have been slow to respond. I reached out to my lienholder on 6/20 and was informed that they have still not received the payoff.

I asked my agent to contact them and also included the number - given to me by the lienholder.

I was told she would, but have not heard back. It should not take 2+ months to process this claim. In the interim, I am without transportation and cannot purchase another vehicle until this is resolved.

In addition, I have continued to make car payments to the lienholder as to not be in default.

My policy number is [protected], claims number [protected]

Terrible customer service! Received an email last night that progressive added someone to my policy. I did not authorize this. I called at 7:30a today, the rep was not helpful at all and kept saying he could not tell me anything and to call underwriting who doesn't open until 8a. I said I work at 8am, He said they are open until 4pm. I said I work until 5p, he said "don't you get a lunch". I ended that call. I called back at 8am and the rep was extremely rude and condescending. She also could not help and said that I need to talk to underwriting and said that is who I asked for and you answered. She provided no assistance and said that underwriting does not open until 9a. Not sure why I keep getting different times. Called at 9am, on hold for 24 minutes until someone finely picked up. I have been on the phone for over an hour now and the underwriting rep is stating that they are charging me to add a name to my policy against my consent even though they will not ever drive the vehicles as this person has their own car and own insurance through another company. I have wasted half my morning because of progressives' error in adding someone to my policy without my consent. Extremely frustrating and disappointing.

[protected] my quote number. Hi. Your under writing team is absolutely useless. I had some violations on my record that I won in court. On march 25 I contacted you about reinstating my insurance. They said it’ll take 3 days. After 5 days, with one minute to go before closing for the weekend I got a message saying due to past due balance (I have none) and my record — — (I also don’t have anything on my record) I have the option to pay in full. I disagreed but was going to purchase it. They never released it to progressive for me to purchase. So they clearly did t even look at my record or my payments made. And then after offering me to purchase it in full they never released it to progressive for me to purchase. Im disgusted and disappointed in progressive underwriters. So much so i’m not ever coming back. You should ride the people involved with my policy as they suck at their jobs. Thank you. Good luck with the inept underwriters

Progressive never response to my email.

To: Progressive Claim #[protected]

As a result of the incident on October 20, 2022 (eye witness: Ms. Sohee Na – Born 1998 & My AAA claim adjustor voice record memo with your claim adjuster), I have suffered the following expenses:

3 days of work = 1500

Tesla car rental while my Testla in shop for repair = 1500.

Tesla Repair = 6000

Dishminished value 6000

Your Progressive TV commercials are so annoying that I can't watch them at all. The gal with the deep

Sickening voice in every one of them ruins whatever the point of it is! Your commercials used to be cute but now they're overly hard to watch. They don't even point to sell insurance but just have a weird theme that people don't

Care to watch. Please review,

Revamp and renew them,. Get rid of these tires, boring actors!

Focus on what your insurance

Claims to do!

I have been a member for 10 years now, I am diamond status and when I had my first claim, I got the worst customer service ever. I am currently looking for new insurance companies because my experience was so bad. My agent refused my calls and didn't respond to my messages. They flagged me for payment of claim when I wanted them to repair my car not pay me out. I left multiple calls and app texts asking for agent to call me, but she didn't. In the end I had to call her supervisor to get everything fixed. AWFUL CUSTOMER SERVICE!

Hello To, whom this may concern, My name is Christopher Ramirez and I have been with you guys for years now. My Auto Policy number is [protected]. The reason I am writing this compliant is because back on October 9, 2021, my truck 2015 Ford F250 stopped on me on the side of the road and left me and my family stranded. I had it towed to my house then to a mechanic shop down the street in Ingleside TX (JP Auto) where he finally was able to look at it, beginning of 2023. I then filed a claim to get it covered by MY INSURANCE, due to him saying I had Diesel contamination and that is what caused my High-Pressure Injection pump to go out.

Yall sent an investigator to check my diesel for contamination and he stated it was not contaminated and it was just a mechanical failure. But for that Injection pump to go out I had to have contamination in the fuel. I then had my truck towed back to my house due to me not having the money $10,000 to fix it, until now. I towed my truck over to Commercial Ford in Aransas Pass, TX a few weeks ago and they told me the whole fuel system is contaminated and will have to replace the whole fuel system, which is going to cost the $10,000 plus. So, I hope you guys can call them because it should fall under Comprehensive, in which I have. At least help me pay some half the costs at least. Or am I paying insurance for nothing?

my email is [protected]@yahoo.com or christopher.[protected]@portlandtx.gov

Thank You,

provided required documents provided requested information

yet still cancelled yet still over charged called underwriting several times

called customer service several times no can help me According to other progressive sales reps they are changing people on progressive to other

policies because of dealing and not only that if individual is asked to speak with

someone higher treated rudely and not helped if it were them being over charged. they keep changing information what do you suggest the next step would be I do not mind paying what is due I was cancelled for not providing odometer mileage I supplied inspection by state of Texas true and actual mileage. How is that not sufficient enough. I was told I did not make a phone on July 26. I did not have a policy with progressive on July 26th. I was told I was cancelled on 08.15.22 yet billed for 08.22.22 then billed for mileage overage, which I didn't not provide sufficient information and was cancelled, but yet billed and charged for autopay removal.

Dan Gatson. I was hit by a car 9 months ago. John McCain is the adjuster [protected]. I haven’t seen anyone face to face. No one has met or talked to the dealership about the estimate or getting my repairs done. I’m paying 277 a month for service and not getting anything. Dan Gatson. [protected]. I need someone’s attention. This is the worst service I’ve ever been in. Very unprofessional and disrespectful I need to meet someone with Progressive

On 06/06/2022 at approximately 8:00 A.M. A Progressive Insured driver turn left in an intersection in front of me. Progressive accepted all liability. I was assigned a claim's adjuster named Robert Perrott. He has been a continuous nightmare to deal with. He will not answer phone calls or return messages. It was only until I contacted his supervisor that he would do anything. When I left messages for him he would take several days to get back to me if he did at all. Most times, as I stated, I had to call his supervisor before I heard anything back from him. He told me that the hospital bill was ready to be paid a month ago. That wasn't true. I just received notice that it will be paid in a few days. I actually have very little confidence in anything they say now. I've been made to feel like a victim by Progressive Insurance twice, once by their careless insured driver but even more by the Insurance company itself. I used to think their TV commercials were clever and funny. Not anymore. Terrible experience with even worse customer service.

We currently have progressive insurance, my husband and I signed up for your snapshot device, my husband drives a older Ford f150 with a stick shift. We have spoken to your snapshot department regarding the fact that the device is registering down shifts on his truck as hard brakes which caused a increase in our rates. When I spoke with Allie today all she wanted to do was school me in how the device works. I find a rational person would understand that 7 hard brakes in 7 minutes of driving is ridiculous and something is amiss. This happened on several of his trips. If our rates are not corrected to reflect your devices error we will go elsewhere.

This document represents my official complaint about Progressive ruling that my claim was determined to be At Fault. If I had been at fault there would have been two separate police reports and I would have been cited. I was not cited but the person who hit me from behind and pushed me into another vehicle in front of me. The cited individual had Geico insurance was cited for CONTROL. You and your supervisors looked at pictures to determine fault instead of listening to me the insured and the police report.

I have filed this complaint because Geico paid the full claim which means they admit fault. So I have to ask you where is it that I became at fault?

I don’t see a claim

CLAIM Number 21~4091591

Adjuster Barry Adams

On or around July 3rd I was parked in the Publix parking lot near Clayton, NC. I have a 2021 Arcadia and had just backed out of my diagonal parking space using my mirrors and back up camera. The entire way was clear of backing vehicles and pedestrians. I stopped my car and started looking forward and was about to put my car in gear when I was hit in the side by a car that just backed into me. After being very nice to the lady, we exchanged numbers and insurance information. Both insurances happened to be Progressive. After turning in my report to Progressive I was told that someone would get back to me. When they did, Progressive Insurance determined that we were both equally at fault 50/50 and that my car would not be fixed under the other drivers progressive policy. I was told it could be fixed by me paying for it myself, or Progressive would fix it under my policy and deductibles. This would be counted against me for further policy renewals. After complaining

to customer service about fairness, the claims person, Perri Huffman, from Progressive told me that it was NC law that both are at fault even if my car was not moving. I told her I didn't agree and that is why I am here submitting this report. Steven Bailey My Progressive Auto Policy Number is: Auto [protected]

I made some changes to my policy and removed my soon to be exhusband from my policy at the end of May, 2022 because we separated and he had accidents and tickets. My bill was over 300.00 per month. I made the 300.00 payment for June and I was to make a payment of 152.00 on july 4th, 2022. I set it up for automatic payments, through my debit card, so my payments would be reduced following the July 4th payment. I noticed on the 7th of July that the payment did not happen so I made the payment through my app. About 5 days later I opened a chat with a rep to find out why my payments were not coming through my account and asking if they were, for any reason, still trying to come out of his account. I was told that my automatic payments were suspended because my payment was denied. I checked my bank and no payment ever tried to come through on my debit card. So, since my payments were not going through my payments are not being reduced. I contacted 3 more people at progressive trying to figure this out and all I wanted was to fix this and get back on the auto payment which they said I could not do because of all the late payments. That I would have to continue at the original rate now that it was denied. When I made the changes to my account I did change the automatic card information and it was basically a new policy, but I guess they counted the other late payments from whenever he was still on the policy against me. Apparently, the card information wasn’t changed to mine or this payment would have happened. I have overdraft protection AND had money in my account for this payment. They told me that they do not make mistakes. That it had to be my fault. They would not work with me to find the actual problem so I could keep this policy with them. I spoke to 4 different people. I know my ex started another progressive policy the day after I made changes to my policy and it is very possible that the payment is not being sent to the correct account but they have no way to research this. Or so they say. I am now changing companies, after being with them for 5 years. I feel like they lied to me about my payments going down and intentionally sent the payment to a wrong account in order to get more money from me for the rest of the life of my policy. I tried so hard to talk to them and was not treated well. I am on disability and cannot afford a huge policy payment which they promised would go down after the changes I made, but only through automatic payments, which as you can tell, we’re never even sent to my bank. I don’t want others in my position to be punished because they left an abusive marriage and are on a limited budget. This was, or should have been recorded through progressive. Todays date is 07/13/22. I spoke with a latosha M and Sam and I’m no longer sure of the other two people I spoke with today. They provide good insurance coverage but when you have a problem like this they should be able to help you not make you feel like they could care less.

Thank you,

Diane K Shea

i was in an auto accident on feburary 28 @ 615 am in englewood ohio (police report is available) and i have full coverage insurance through allstate. I was hit by a state farm driver and a progressive driver. At the time of the accident the progressive driver was given a citation for causing their part of the accident and has since plead guilty to failure to maintain assured distance and paid his fine inturn claiming responsibilty for and admitting to causing their part of the accident. As of today june 29, and since the accident progressive is taking 0% liability for the accident and damage their driver caused and blatantly lying about the events despite proof. I am racking up rental car fees everyday and paying out of pocket (deductible) in hopes eventaully allstate can get progressive to pay in arbitration the other 25% covering this accident for me 100% (75% statefarm (not cited driver) and needing 25% from progressive (driver cited)) because it was in no way my fault. I have made several attempts to contact anthony romano at progressive with little luck but i was able to provided them with the police report and court records, where their insured plead guilty to causing their part of the accident and paid the fine. I even went as far as to speak to a supervisor jerald taylor with no return call. Because there was no personal injury i have contacted several lawyers without success. At no point did progressive try to reach out to me to discuss the accident or take my statement until i reached out to them again 5-12. Progressive is still denying lying in order to deny liability holding the at fault driver at no liability and putting the expense on me who did not cause this accident. Progressive has also failed to meet the claim handling requiremets (rule [protected] | unfair property/casualty claims settlement practices).

I am filing a claim for an accident caused by another driver. I was told Progressive would provide a loaner car AT NO COST while my car is in for repair. At no point did anyone tell me there would be a charge for the loaner car, but I was charged $91.29 for the loaner car. I called Maileika's direct number at TWICE at [protected] and left a detailed message but she did not call back. I called the Progressive number [protected], was transferred to someone else handling the claim and this person did not get a call back either. All other means of contacting Progressive require a policy number. NO ONE IS WILLING TO CLARIFY THIS SITUATION.

Auto accident on 2/22/22 (hit & run), whereas my vehicle was totaled. I filed claim with Progressive Insurance, and was given the run around with different representatives. To date issue not resolved as Progressive does not want to pay what my new, 2022, 4 day old, 229 miles vehicle cost me. Had difficulty to get phone contact with Supervisors and/or important information as for getting name of storage facility, picture, my items, etc.

Had me in a position that I have to sign "sold" documents to Progressive without seing my money out front like in any sale, and to accept whatever they feel like paying. As of this date, there is no resolution and I am stranded in a rural area with no transportation. Please beware and look for all kinds of comments posted by many people on their Corporate website and on https://List ofCEO.com/Insurance Progressive. Do this before deciding on insurance thru Progressive.