Roto-Rooter Group
Reviews and Complaints

On December 8th, 2023, I contacted Roto-Rooter to come and snake my drain due to a backup. Prior to my appointment to clear the drain an inspector (Issac) from Roto Rooter came out and said that they had to pre-check my house for water damage. Upon checking out the basement he indicated that the basement needed treatment for water damage and that they could take care of that. However, I would not have to pay for the services because it is covered by my insurance company. I explained to the representative that this type of service was not covered, and he explained to me that because it was an accident it would be covered. I gave Issac my Homeowner’s insurance information, and he reassured me it would be covered and that he deals with my insurance company all the time. He immediately sent workers to my home to treat my basement. This happened before another technician snaked my drain (what I Initially called for.) Once the drain snaked from the outside, I paid the Fee of $570. The workers that Issac sent took up my perfectly good rug that was in the basement stating that floor underneath the rug needed to be treated. They sprayed my basement with a solution and stated it was a treatment for water. They then proceeded to hook up 13 fans to dry the basement out. I then attempted to cut my lights on in the living room, dining room and kitchen but they had burnt out because of the number of fans the was hooked up. Within an hour, my insurance company contacted me and advised me that services were not covered. I immediately contacted Roto Rooter and let them know that services weren’t covered as I had thought, however Issac stated it was covered because of the type of policy I had. My lights blew out in my living room and dining room, because of the excessive number of fans hooked up and to please pick up the 13 fans, and that services were not covered. A representative told me that the main offices were closed, and he would have to send an email, and someone would contact me on Monday. I never received a call, BUT I received a bill for $6,680.93. I feel as though this company was being very deceiving and manipulative upon coming out to my home. I called for a snaking of the drain instead I received an unauthorized visit from Issac a worker of the company to precheck my basement for water damage. This company was only interested in trying to get paid a claim from my insurance company for services that I didn’t even call for. I guess once they heard sewage back up, they saw insurance dollar signs. He was disingenuous in advising that this treatment would be covered under my policy. I called for a backed-up drain and paid the $570 for those services but received a bill for $6,680.93, no working lights in my living room, dining room, and kitchen and my basement carpet taken and an estimate to get my lights fixed for $2500. All of this is because of Issac’s deception. I should have waited to confirm with my insurance company that services were covered before I allowed them to treat the basement, when I called only called for my drain to be snaked. Homeowners BEWARE of this company’s DECEPTION because if Issac never came out and they just sent someone to snake my drain like I asked, I wouldn’t have a $6,683 bill, no working lights in my living room, dining room, and kitchen, and my finished basement would still have carpet!

Sincerely,

Sheree M- A Deceived Customer

The Roto Rooter employee told us that because our job was small and that it would take only about an hour they charge a flat rate of $398. He left and came back with a pipe. He used a pipe that was about 12 inches and took only about 15 minutes. He told my husband that it would actually be more money without an explanation as to why. We were charged $469. On line it says the small leaks are usually around $169, not much more. Several years ago we had a similar problem which cost us less than $200. I would not have agreed to the price but we would have had to pay $107 for no service at all. The workers also left a big mess in the bathroom. They didn't bother to cover the sink or floor. Neither did they ask if we had coverage. The date of service was 10/25/2013. Approximately 3-3:30 pm

I know that I approved the job , but after the valves were replaced and I was able look at what was approved. I was shocked at the cost: To get the valves replaced it was $974.00 for less than 20 minutes of work. To remove two faucets from garage wall , then replace them. The total price was $1094.14 minus $250.00 discount final balance $844.14 . I called this morning (10/20/2023)

Customer Service acted like they didn’t care since I approved the work. I got the impression that all care is about taking as money from me. All I want to know is Roto Rooter only interest is over charge customers and not listen when a customer notices of the big error that has happened.

Hope that someone can check into this inflated price for 20 minutes of and stop referring to preset price sheet, look at work the is going to do.

Roto-Rooter replaced the mainline in a satisfactory manner, but getting any information was like pulling teeth. I've called five or six times and I'm fed up. I had to call twice asking when they would perform the mainline repair. Then I had to call a few times asking when the sidewalk repair would be completed and now I called again to find out when the inspection would be complete and when the garbage would be removed from my sidewalk. I am DONE calling. Now, apparently, it's my problem even though they stated they would handle everything. I will never use them again.

Roto-Rooter of Lee Co charged me $ 2,200 to find the clean-out and to raise the clean-out and to repair a broken PVC sewer pipe in the yard. The technician dug multiple holes in the lawn, 2 right in front of the fence gate, where my irrigation pipe is running. During this process he damaged my irrigation pipe, but didn't mention a word about the irrigation pipe he damaged. He just covered it up with soil and grass and when I run the irrigation a week later a sink hole opened up right in front of my fence gate. When I came home from a walk with my dog, I stepped into the hole - very negligent from the technician. I requested the repair in writing via email and verbally. I didn't got a response from this irresponsible and negligent 24/7 available plumbing company. Unfortunately until they repair the irrigation, I can't water my lawn or landscaping. When I called I talked to Brian, one of the owners. He said the manager will call you back. When I ask Brian who the owner of the company is, he told me that he can't give out any company information. Meanwhile I figured it out that the company belongs to 3 family member, one of them is Brian. When I asked him for their Lic number he said he doesn't has the lic number he has to look it up or I can do it myself online. I responded that I did and the License number on the invoice expired 3 years ago. He got very angry with me and told me not to call this business ever again and hang up on me. Unfortunately this 24/7 hours business is not responding at all to the damage done to my property and the repairs. Meanwhile I found the new company information, the new license number and the 3 family owners Debra, Brian and Christopher and filed a license complain against them yesterday, apparently they or not only reckless with their customers property, they are rude and misleading the general public in regards to the contractor lic law. I found their new license under Christopher Ford. Not really sure why a honest business is trying to hide their company information and particular their license information as this is the law to provide License and Insurance to their customers. Please do me a favor don't pretend you didn't service my property in Naples as you like to do when people give you one star only.

On May 27,2023 Roto Rooter dispatched a technician to my location in regards to the cesspool backed up into my basement. The tech snaked the line but the water did not recede. He called another person who used to work at Roto Rooter to empty my cesspool because Roto rooter does not empty the cesspool. That did not work. A supervisor responded with a camera and he advised me he could not get the camera to the cesspool. He advised me I need to replace the main line to the cesspool. He then advised me that it would cost 14,500 and I could finance the amount with no interest for a year after that it was 30 percent .He also told he it would take about eight hours and if I signed the contract he would have another guy respond to water jet the line so I could use my water.Another guy from Roto rooter responded and advised me he could have a team respond right away to clean the back up from my basement for 7,000 dollars. Then he viewed my insurance policy and stated they are not going to cover the clean up and left. The 3 man team to replace the line showed up and finished in two hours in half. I contacted the office to get a detained bill for my insurance and the girl that handled the invoices told me they don’t do that. Then you provided me with another invoice with labor to access the pipe is 500.00. So I asked her if it makes sense that to access 60feet of pipe and she told me that’s what her supervisor told her to write. After I asked to speak to her supervisor she provided me with another invoice for 3978.00 for labor to access the pipe 3978 labor to install the pipe 3978.00 labor to back fill and 350. 00 in parts. No bad approximately 2000.00 an hour labor for each worker. So final tally was 700.00 for snake 500 for cesspool empty ,14,500 for main line install and water jet. I spoke to another company and they said they would have replaced main line and cesspool for 9,500. So it cost 12,200 for two and half hours labor from Roto Rooter.

i had a main burst and a garage break...i had an appointment with an adjuster who came over. Promised alot of things which didn't happen. A write off of 1,000$ on the deductible...20% off on plumbing work...and most notably promised to put my things in storage most notably my CD collection which was worth 50,000$ ...he even said and they'll put them all right back where they found them...and that workers were going to come that weekend (not true as it took almost a year to get workers)...what's most interesting they took the CDs from part of the room where no damage was done...but at the time i thought they were going to storage which made sense...only thing when i called 3 months later the girl answering the phone said there wasn't storage...however i was led to believe there was storage twice...once by the adjuster and once by an email stating they would be held there for 3 months...i call the girl says there's not any storage service...her supervisor grabs the phone from her when i tell her i'm calling the police...then he threatens me not denying they were stolen he says "boy there were more than one leak and i'll tell the insurance the truth"...then says he has pictures of the cds and that they were trashed...he sends the pictures but it's just says on a piece of paper 1000s of cds and 1000 of books...no pictures...so i call the police get a police report...then i contact a CEO but he denies me said they were all damaged but that's impossible as i live there and saw the cds...true the one's near the main were destroyed but that was only a small % of the total cds...what they took were the most precious and expensive CDs and boxsets.

To whom it may Concern:

Roto Rotor to repair/replace my Sump Pump on 4 March 2023.
The Technician, Chris came and repair it and charge me $1,005. He said it was good to go and that I had a one year warranty. I paid the $1,005 by Credit Card. Within a week the pump stop working again. I call Roto Rooter to send someone to check out the issue as it was under warranty, on 17 March a Technician, named Nick looked at the unit and determine it was not working and said it would cost me $1,600 to fix it. I remind him of the warranty, but he said that it was not covered under the warranty as the previous technician did not fix the problem, but only replace the float. I believe that the warranty should be honoured or my $1,005 refunded. What is the status of my complaint? I need my refund! I have called over 30 times and wrote numerous emails, but NOTHING. Yours Sincerely,

Alfred Morgan, MBA
Chapter President
U.S. Notary Public
615 Windsor Place
Fairburn, GA 30213
[protected]

I reached out to Roto Rooter due to their excellent service reputation. I had just moved (only living in my new apartment 3 days) and didn't want to already bother my landlord. I had dropped the lid of my vitamins into the toilet (who puts a medicine cabinet over a toilet! LOL). I called and made an appointment and while the operator was really good about calling with updates, etc. The plumber was still over 5 hours late from the original scheduled time. When he arrived he was very pleasant and professional but I couldnt figure out what was taking him so long. I was charged over $300 and was told that I would have to pay that, even if the problem wasn't resolved (which sounded a little ridiculous to me - whey would I want to pay for service that didn't resolve my issue) but I had no choice and agreed, After an hour and a half, the toilet flushed once and never again. I was in tears and was sitting on my doorstep, in tears, when a new neighbor came by and asked what was wrong. I told him. He came into my bathroom, took off the lid, did something else (no tools) and fished the vitamin jar lid out. The toilet was fixed and has flushed great since. I don't want or expect a refund but would like a partial refund since the very overly inflated rate I was charged didn't even fix my problem. Thank you

[protected]@aol.com
[protected]
Service address : 1211 NE 14th ave Apt 4 Fort Lauderdale 33304
Service on April 26, 2023

I had a leak in my shower and the technician by the name of Juan said that he would fix it. We had hot and cold water running through the shower before he worked on it. He chargered $750.00. Went to take a shower and my shower now only runs hot water. He wants another $1000.00 to come back and fix it like it was before he worked on it. What a rip off. This is a bad business deal.

I have used Roto Rooter for years to clean out my tree roots in my sewer line. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. I have gotten the run around from everyone until today. I was told that the owner didn't want to deal with me and to refund the money for my sewer fixing, and good luck to me on finding another company that will help me when I need it done again. This was passed onto me by a woman at the office, who tried to look for a tree for me, but at this point I was already upset and said I wanted the refund. She was nice in the beginning, however she was not today. I also spoke to a different in the office when it first happened and she was never nice to me about it. The service guys tried to cover up their mistake and didn't even tell me right away. Never have I ever felt like a piece of trash instead of a client from a major corporation.

Invoice #91926 on 12-10-2022. Reason For Call: Master BR toilet clogged up.

Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Photo shows it could not have come from a toilet drain. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. No damaged drain pipes with such huge root? Photos can prove that. Tech Two had appeared w/o notice in Hall BR with a large wet orange bucket. No roots debris on floor and no waste in area, root fully intact, floor perfectly clean, some clear water to be mopped up. No sounds of any equipment heard from the room. Large long intact fibrous root cut at one end indicates likely from a septic system. not my drains.. No t. paper or solids. Nothing could pass that mess in a 4"line for months, or even years prior. The toilet suddenly plugged on the day of service. No tree next to the house, bath interior of building. Tech Two said the tree could be a"whole block away:"

Tech One said to use the Hall bathroom, would not check out clogged Master bath, reason for call. Toilet was not broken as he lied in his Invoice, the tank lid was cracked.

He presented three blank pads. He entered my card number which I said did not prefer on a blank pad. I refused to sign for satisfaction. Was not.

Unplugging tollet not a $420 job, reason he lied.

Do not want their warranty as they are not a company I want to do business with again. Do not trust these people. The Tech never gave me eye coantact and his hair hung in his face most of the time. The photo is available of the Tech holding up the huge root he said came frm my drain. No way would the two toilets that were back to back in two separate bathrooms have huge toilet and not have been a problem before this. No drain tiles or pvc damaged is absurd that this could enter the water ine without having damage that would leak water under the house, and be noticeable. Bathroom floor had no indicate of a job pulling this huge root out of line. Tech Two is believed to have brought this root into the house in his wet bucket. They did not tell me he was entering my house and I was not noticed nor given permission. He said he came to give the Tech One (Craig) a wax ring for the toilet was going to be seated on top of the old blackened one.

There is one trustworthy tech that I used to know with this local business and he was not available.

Unable to load photo, system not working, need technical help but have the photo.

We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I called two other company's and cancelled trusting that ROTO ROOTER would stand by their name and business. We paid them 2000.00 down and they said they would be here the next day at 8:00am. So they called us the next day and advised that it was too cold, the trucks would not start and I spoke to the manager and he said that the backhoes would not start. If this was a legitimate well ran business they would have been prepared yesterday. So they told me they would just refund my money and " we were being unreasonable" complaining that we wanted the service that they promised and that he would just refund my money knowing we have a family in need of plumbing. Rotor Rooter is a poor company to do business with and very dishonest. Will be reporting to better business bureau for them taking a 2000.00 down payment. they also left our toilet uninstalled because we thought they would be back. What a bunch of pathetic losers.

Bobby Hackworth

Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. Tech arrived on time was very friendly. He told me that problem was caused by 2 ply paper and long hair. BS. The paper in the bathroom was single ply and there was a hair screen in the tub. He tried cleaning the toilet, which did no good. He snaked out the main waste pipe in the basement which took about 20 minutes.

Charged me $750 plus $49 tax!

10-11-2022 9:00 am. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. Small bathroom was clear. The other was not. Snaked the line. Got about a 6 inch size fibrous amount of rolled up roots. On the bill, technician stated there were wipes in sewer line. He did remove the toilet. There was 1 wipe beside the balled-up mess he showed me. There was a white wipe that was not dirty as it should be if had been in sewer line. I stated to technician that I did not put wipes in the toilet. The only thing that went down the toilet was what supposed to go down the toilet. He was here for 4 hours. In the final 2 hours he had a rod that he inserted into toilet floor hole and continuously prodded into the hole and making the floor to shake. The only thing that came out were a few less than dime size pieces of something. Now I fear having a leak under the bathroom floor from all the pounding on the pipeline. I finally told him that was enough. It had been 4 hours. The last 2 hours nothing was accomplished. So, he put the stool back in place. The charge was $1000. Had to pay that day. Paid by charge card. He could not give me a receipt. He said it would be mailed. I called later and asked for a receipt. It was mailed to me on Oct. 21, 2022. Very disappointed with the service. Horrible experience.

We have sued roto rooter in the past and their pricing was fair. We called again today, and the plumber stated there would be a 40.00 minimum charge. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. What a rip off and I'll never use them again. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company.

Roto-rooter plumber Installed water pressure booster on 08/22/2022. Prior to the installation my kitchen sink was working normally. Right after the installation

kichen sink can't be used because down under the sink water is leaking. He left

the job undone. The work has a guarantee for 1 year. UP to this time problem has not been fixed. 15 days have passed!