Sleep Masters Canada’s earns a 5.0-star rating from 1 reviews, showing that the majority of customers are exceptionally satisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Replied
I bought a mattress from Sleep Masters Canada on May 11
I bought a mattress from Sleep Masters Canada on May 11. I was excited to get it, but on May 19, I emailed them to see if it had shipped yet. Finally, on May 20, I got an email saying it had. But when it arrived on May 25, it was the wrong one! I immediately emailed them to ask about returning it, but I never heard back. I emailed them again on May 27 and May 31, but still no response. Finally, on June 2, I called and asked for the manager. The person who answered said they would call me back in 15-20 minutes with information, but they never did. I tried calling again on June 6, but no one answered. The number is XXX-XXX-XXXX and it's for SleepMasters Toronto.
This complaint has been resolved automatically due to user's inactivity.
Ali here from Sleep Masters Canada, I hope this message finds you well.
Firstly, since we are unable to see your first name on your post, I searched our records using your surname and could not locate an order.
I then checked through our e-mails to see if we had sent an order shipping confirmation on May20th as you indicated above, again I could not find such an email. I then looked through the inbox for the dates May 25th and May 31st as you have indicated above for an email informing us of such an incident, again I could not locate such an email.
Therefore, I am left to believe that either you have reviewed the incorrect store, or this is simply a false review.
Is Sleep Masters Canada legit?
Sleep Masters Canada earns a trustworthiness rating of 98%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sleep Masters Canada. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sleep Masters Canada resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of Sleep Masters Canada's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Sleepmasterscanada.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sleepmasterscanada.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Sleepmasterscanada.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- No reviews for sleepmasterscanada.com on popular sites. Be cautious and do additional research. Look for information about the Sleep Masters Canada and be careful with personal information or transactions.
- Sleepmasterscanada.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The sleepmasterscanada.com may offer a niche product or service that is only of interest to a smaller audience.
- Sleep Masters Canada protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Sleep Masters Canada
The company offers a wide range of products, including memory foam, latex, and hybrid mattresses, as well as pillows, sheets, and mattress protectors. Each product is carefully selected to meet the highest standards of quality and comfort, ensuring that customers get the best possible sleep.
One of the things that sets Sleep Masters Canada apart from other mattress retailers is their commitment to customer service. The company's knowledgeable and friendly staff are always available to answer questions and provide guidance, helping customers find the perfect mattress and accessories to meet their unique needs.
In addition to their exceptional products and customer service, Sleep Masters Canada also offers competitive pricing and a hassle-free shopping experience. Customers can shop online or visit one of the company's retail locations, where they can try out different mattresses and get personalized recommendations from the staff.
Overall, Sleep Masters Canada is a top choice for anyone looking for a high-quality mattress or sleep accessories. With their commitment to quality, customer service, and affordability, it's no wonder that they have become one of the most trusted names in the industry.
Overview of Sleep Masters Canada complaint handling
-
Sleep Masters Canada contacts
-
Sleep Masters Canada phone numbers+1 (416) 781-7441+1 (416) 781-7441Click up if you have successfully reached Sleep Masters Canada by calling +1 (416) 781-7441 phone number 0 0 users reported that they have successfully reached Sleep Masters Canada by calling +1 (416) 781-7441 phone number Click down if you have UNsuccessfully reached Sleep Masters Canada by calling +1 (416) 781-7441 phone number 0 0 users reported that they have UNsuccessfully reached Sleep Masters Canada by calling +1 (416) 781-7441 phone number
-
Sleep Masters Canada emailsinfo@sleepmasterscanada.com99%Confidence score: 99%Support
-
Sleep Masters Canada address1 - 1285 Caledonia Rd, North York, Ontario, M6A 1Z4, Canada
-
Sleep Masters Canada social media
Most discussed Sleep Masters Canada complaints
I bought a mattress from Sleep Masters Canada on May 11
Comfortaire
5 reviews
Symbol Mattress
4 reviews
Chicago Mattress Co
1 review
Kingsdown
40 reviews
Boyd Night Air
12 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!