Synchrony Bank review: Credit card

RayGray of Littleton, US

Oct 18, 2023 12:22 pm EDT

Verified customer

Featured review

This is the WORST bank to deal with in regard to their credit card.

The day after we opened it we had fraud on the account, and I had to call them.

I had to escalate the issue 4 times to get a manager and get it resolved.

The week after we used the card and had to go thru several calls to validate the CVC code.

NOW, they froze the account yet again for some unknown reason and sent me a link to take a face video and pictures of my state issued ID card. Their software is obviously flawed because the videos I took were clear and clean however it wouldn't recognize them, and I received a message stating that I would be receiving a letter in 7-10 days. I called and spoke with a manager named Lynn who was no help at all, and I told her to close my account because their customer service absolutely sucks, and I am not going thru this every week just to use their card. It's not worth the trouble at all. If you are thinking about opening a credit card account, I would advise you to think again.

Desired outcome: I would like to speak with the CEO and CFO. I will also be filing a formal complaint with the Federal Trade Commission.

Synchrony Bank - Closing accounts with 100% good standing - had for years 174

Synchrony Bank - billing and customer service 12

Synchrony Bank - Closing of all accounts 75

Synchrony Bank - Unethical Behavior 1

Synchrony Bank - they closed my account without my agreement

Synchrony Bank - Access to billing

Synchrony Bank - Refund payment for 178.00 immediately 2

Synchrony Bank - Bottom feeder credit cards 1

Synchrony Bank - Login

Synchrony Bank - Loan

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Synchrony Bank contacts

Synchrony Bank phone numbers

+1 (866) 419-4096
+1 (866) 419-4096

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Customer Service

+1 (866) 893-7864
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CareCredit

+1 (800) 677-0718
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CareCredit, Open An Account

+1 (866) 226-5638
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Savings Products

+1 (800) 333-1082
+1 (800) 333-1082

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Small-Medium Sized Businesses

+1 (866) 838-0655
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Prospective Business Partners

+1 (800) 859-9975
+1 (800) 859-9975

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Healthcare Providers

+1 (800) 300-3046
+1 (800) 300-3046

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Healthcare Providers, Prospective Partners

+1 (855) 875-1850
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