CVS

My provider called in an order for me at 10:30 this morning to CVS Aldine Westfield in Spring TX. At 12 noon my provider checked on the order and was told it was ready yet. At 2 pm I went to the CVS there and was told there was no order. Why didn't the Pharmacist tell my provider at noon there was no order so it could be called in again? This is becoming all to common with this CVS location and since it is open enrollment, I will be changing my plans to use any Pharmacy but CVS. Poor show