Network Solutions
Reviews and Complaints

As someone deeply involved in the digital world, I understand the importance of reliable web services. Network Solutions, a pioneer in the domain registration industry, has garnered mixed reviews from customers. While some praise the technical support and expertise provided by individuals like Raymond A. and Kaitlynn D., others express frustration over downtime and customer service issues. It's evident that Network Solutions has room for improvement in ensuring consistent service quality and addressing customer concerns promptly. As you consider your digital business needs, it's essential to weigh these varied experiences to make an informed decision.

Network Solutions is just one of a bunch of websites offering a speedy "who is" search to find out who is behind that domain name that you suspect might be a little dodgy.

Go to http://www.networksolutions.com/whois/index.jsp then copy in the domain name you are checking out. For me, as a quick check it is interesting to find out
A) how secretive the outfit is being ? is the name registered to a bricks and mortar visible company?
B) When was it set up and how long has it been operating?
C) Who is the registrar? ? In case you want to complain about an illegal operation.

Go to the registry data, then you find the address of the registrar 'who is' server. (e.g. For sitejabber.com you need to go to http://who.godaddy.com/whoischeck.aspx)

Go to that, run another search and you should get contact addresses / administrator details etc.

More experienced / better qualified internet sleuths might be able to add their guidance on how to drill down through the available information and what warnings to look for. All help gratefully received!

Network Solutions was good years ago, but now their prices is expensive.
Moving all my domain names to another registrar for bargain.

I used to be a customer of Network Solutions for many years, but not anymore. Recently, I wanted to grant access to my domain name account to the current webmaster of my website. This was so that he could transfer the domain name to the company he works with. However, the people at Network Solutions placed a one-month transfer lock on the domain name, which was quite frustrating. They mentioned that the lock could be removed by contacting customer service, but when I reached out to their online representatives, they claimed they couldn't assist me with this issue. It's really disappointing that Network Solutions imposed the transfer lock and now they refuse to remove it. This experience has been extremely frustrating, and I have decided that I will never use Network Solutions again.

In general, I would rate them quite well as things have been going smoothly for a long time. However, there are always additional fees for various things, such as fires, and so on. But my most recent experience was not okay at all. A few months ago, I received emails from Network Solutions regarding my domain. They mentioned something about improving my email account and updating settings. Since they host everything, I called them to inquire. The person I spoke to assured me that everything was fine and no changes were necessary. I thought it might be an attempt to get my login information, so I ignored it, thinking it was a fake email.

Fast forward to yesterday when my email suddenly stopped working. It turns out that the email I received was legitimate and the settings did need to be updated because I have a third party managing my website. The previous customer service representative I spoke to gave me poor advice, but the representative I spoke to last night was knowledgeable and apologetic. I believe this wasn't the first time they had encountered such an issue. It seems like there is a lack of proper training. It would be nice to be compensated for the loss of my business email for a couple of days while everything was being restored. It's ridiculous that this issue even occurred in the first place.

For over a year I've been automatically logged off my business email account hosted by Network Solutions. Three weeks ago I decided I'd had it with this annoyance and tried to find a solution. On my account there's an auto-timeout setting; mine was and has always been set to "never" - never auto log me off the system. This began what has turned out to be a never-ending nightmare with Network Solutions. I've spent more than 10 hours over the course of 3 weeks trying to get their tech staff to fix this. The hold time just to get to a rep is a minimum of an hour. Once I get connected, they pass me from one agent to another, eventually dropping my call. That puts me back to the start, calling in for support. Last Friday the agent assisting me discovered that their servers that controlled my account had their time-out setting "out of sync" with mine and he said that was the problem...and he adjusted it. Profoundly happy that he'd found the problem, I thank him. I also asked if i could get some/any compensation for my many hours of grief and lost business time spent trying to resolve what turned out to be a problem on their end. He advised me to call billing the following Monday. The manager of billing graciously agreed that I'd been through hell and he gave me a credit adjustment of eleven dollars and change. Not much, but at least a symbolic gesture after my 12 years of being a customer. And that was supposed to fix the problem. Today, Monday the 24th of January, I've been auto-logged off their email servers three times. Outraged, I spent an hour on hold until I reached an agent. This time she told me that this was a known problem and advised me to sign using a different URL. I tried it and their servers would not allow me to proceed. I asked her to check my history log of my problems...and she could not find them. I've lost faith in Network Solutions. I don't know how to get my problem resolved. They won't allow me to speak with a manager. Help!

I purchased several domains from Network Solutions in 2020. I ended up not ever using the domains and never configured them for use. I cancelled all of the domains on the Network Solutions website as they were set up for auto renewal. I thought that I had everything cancelled but I was unaware of three security products that apparently came with the initial transaction. These three products were automatically charged to my credit card at $7.99 per product for a total of $23.97 per month. I didn't notice the charge until recently so I logged in to my Network Solutions account and although I was able to see that I was indeed being charged there was no place to delete the service or disable the auto renewal feature. I then called Network Solutions to cancel the products. I was informed that they do not offer refunds for monthly services but they were able to finally disable and cancel the service. I feel like I should get at least a partial refund because I was not able to see that I was being charged for additional products and it was actually a somewhat difficult process to get the products cancelled. I was on the phone with Network Solutions customer service for almost 1 hour for something that should only take a few minutes at most. There was no transparency in the ordering/cancellation process for what I initially purchased. Ordering products through network solutions is somewhat confusing as they try to add on unwanted and/or unnecessary services and I feel like I was "tricked" into ordering the security services when I made the original purchase of the domains. I was not interested in any kind of security or hosting at the time. I only wanted to "park" the domains in case I decided to use them at a later date. I never received any kind of statement or invoice for the products. I cancelled the domains that I purchased in January 2021 and I was subsequently charged for the next 20 months for the security products until I noticed the discrepancy.

I have been frequently scammed by a few of the apps created by this developer. I have tried to contact them multiple times, and I have evidence to prove it. They have responded a couple of times, but then they never got back to me again. All they said was that they would investigate. I am a disabled veteran with a limited income, and it is painful for me to spend money on something that scams me. It is depressing to know that the developer of these apps refuses to communicate with me. I have let go of many losses because it is too much trouble to try to contact the developer and it's easier to forget about it. However, this last issue was too significant to ignore. On VideoPoker.Com's game, I bet $3 in the bonus round and hit 8 out of 10, but then the game froze. This has happened to me many times, and when the game freezes in the bonus round, you lose everything you had in the bonus round. I have almost all of this developer's apps on all my devices. Unfortunately, they have the best graphics and work well most of the time. However, when things go wrong, they are not there to help. The reason they probably won't get back to me is because of the many problems I have had with their apps. They simply don't want to deal with me. I have a fire tablet and an iPhone provided by the veterans administration, and I also have a Samsung phone that I owned before that. I have these apps on all my devices, but they don't function the same on each device. On the Apple device, I used to have no problems. On the Samsung device, there are occasional issues, but they usually resolve themselves if you have the patience to wait. On the fire device, when it freezes, it's game over. I have lost small winnings on the Samsung, but I didn't bother with it because it was insignificant to me. And the time it would take to get anything resolved wouldn't be worth my time.

Hello,

I submitted a claim for a piece of furniture i purchased. It has been 6 weeks since that claim has been submitted and while i have received emails acknowledging the claim i have yet to receive any meaningful contact from a representative. There is no way to contact anyone that I can find online and therefore I have resorted to looking up every single employee and board member as well as state officials who may be able to assist me with my claim. I would appreciate your assistance with, at a minimum, putting me in contact with the appropriate person at your company who can actually process my claim.

Sincerely,

Amanda Fraioli

[protected]

My company's emails went down 4 days ago. I have yet to get a response from the "back-end team." Each time I call, I get the same scripted message that the problem has been escalated to a higher level and they will contact me within 24-48 hours. I've made numerous calls (12) and still there is no response. I am not given the opportunity to connect directly with the back-end team, and apparently the customer service reps can't either. This has been a very frustrating and harrowing experience. I would not recommend Network Solutions to anyone.

I've been using networksolutions for 23 years and have multiple domains registered via them. However they put some countries on their block list with the result that it is not possible to contact them, pay for the domains or access the control panel. The only way to make updates is via friends living in other countries.

This is simply too bad and transferring of a domain to is also an issue.

Since Network Solutions recently "upgraded" their email service I have had nothing but problems and tech support, both by chat and a phone call cannot resolve it. They have offered to talk to their premier support at a cost of $99! This is for a service they have broken by changing mail server addresses together with MX and CNAME records. We are a UK-based non-profit charity and cannot afford to make expensive calls to the USA for, what is basic support. GoDaddy has 24-hour UK phone numbers and WhatsApp services, so why not Network Solutions? Now stuck 'between a rock and a hard place' with no option other than to pay, which our board of trustees will not accept. I will be emailing a complaint to their CEO.

Hello

Been trying to get NS to understand. I did not order a new hosting package. I have called multiple times and gotten no help in resolving this. They just keep telling me it’s my mistake. Or they don’t refund, sorry.

This is what happened.

I was alerted by NS that my hosting package for gooddogday.com was expiring, and helped by a NS support person to renew my gooddogday.com hosting service. Everything seemed to to go ok.

But then I was alerted again, later by NS that the gooddogday.com hosting service was still expiring. Odd ,as I just renewed gooddogday.com hosting and was charged. So I checked my account and discovered that gooddogday.com was not renewed. But instead NS gave me a new hosting package that I did not order or want. I did not order this new hosting package and have no use for it.

This was a mistake by NS support who was suppose to renew gooddogday.com. Not give me another hosting package.

I need a refund, or this hosting package cost transferred to the gooddogday.com hosting package that was supposed to be renewed origninally.

And to make things worse, NS suggests that it is my mistake and they do no refunds for products bought (I did not buy this).

Hope you can help me get this NS mistake fixed ASAP

Thanks, Eric Anderson

July 3 2023, I had an email from NS saying that they had blocked my transfer of my domain to another provider. "Suspicious activity". Went to chat help service and they quoted an ORCA protocol. They will not transfer my domain for a month. This is nothing more than obstructive business practice - in the meantime I continue to suffer email issues because of separate providers of email and domain services. Asking for a domain transfer should be prompt.

Invoice # : [protected]

EventID Date Type Prod Type Prod Name Term Amount Tax Tax Type Total Charges

[protected] 05-18-2023 Renewal nsWebsite (Small) 0376D55.NETSOLHOST.COM 3 YEAR 304.47 - - 304.47

[protected] 05-18-2023 Renewal Essential Web Hosting-Unix 02C490A.NETSOLHOST.COM 3 YEAR 397.49 - - 397.49

[protected] 05-18-2023 Renewal domain .COM WEKNOWEXCEL.COM 3 YEAR 104.52 - - 104.52

[protected] 05-18-2023 Renewal domain .COM COMPLYWELL.COM 3 YEAR 104.52 - - 104.52

[protected] 05-18-2023 Renewal domain .COM AUTOSOFTSYSTEMS.COM 3 YEAR 0.00 - - 0.00

Total Invoice Amount 911.00 0.00 911.00

They quoted me a price of ~$757 and charged my credit card $911. Unfortunately, they claim to have no record of the bad quote. A second technician on a follow-up phone call was able to confirm the mistake in the math, and i have a quote from a subsequent chat room technician: "I am sorry what was done to you is totally wrong."

I filed a dispute with my credit card company and now Network Solutions has told me that they are going to suspend my account and erase all of my files even though I am paid up through the end of this year without the additional $911 charge. Very unfair.

Back in January, Network Solutions changed some type of settings and left account holders to their own devices. They did send notices that these settings were going to change. But they didn't give instructions on how to change these settings. I am not a web person. I run an animal rescue. Now my webmail doesn't work and hasn't since January 31st. I can't get in touch with Network Solutions.

I’ve had a domain name registered and used an email address through Network Solutions for 10 years or more. I am currently prepaid until sometime in 2025, but they’re not downloading my emails as of a couple of days ago. When I called to inquire, they wanted to upsell me. It’s not cheap - I spend several hundred dollars every couple years or so for the domain name and then the email program, and then there’s an extra charge to make it “private”. At any rate, I couldn’t even get my email to work so they could send me a document that explains the credit and then the new charges…. I gave them a seldom used Gmail address to explain the details of their shakedown, and it came from a different company name and didn’t even include my credit for the prepayment. It’s very disturbing.

We realize that no one at Network Solution cares, but the website builder we purchased months ago does not work (the website builder drops off whenever we attempt to build a page).

Despite multiple chats, Emails, and phone calls, Network Solution's "support" failed to correct the problem.

Please don't insult our intelligence by telling us to clear caches or change browsers, PCs, and laptops — done, done, and done multiple times.

Therefore the hosting services we purchased are unusable.

We provided authorization codes weeks ago and have yet to receive an acknowledgment.

Lynn Dravis

We moved our web and email hosting services to Network Solutions in February 2021 as the company we were using at the time had been sold and was no longer offering this service to small companies. We have had nothing but problems with our "professional email" services from Network Solutions since. It would appear that Network Solutions is not very careful about who uses its mail servers for what purpose, and many of those server IDs are on blacklists - many emaisl sent from our corporate domain have been bounced because the server they came through was blacklisted. Sometimes we would be advised by the recipient's mail server, sometimes not, so we would only find out via telephone that our corporate email communication had failed (usually days after deadlines had passed). When we tried to contact Network Solutions support about this issue, all they could offer was "ask the recipient to put you in their safe senders list" and would not escalate the problem further. Then, on October 25, 2022, our corporate email became completely inaccessible. Clearly, a technical change occurred that was not communicated and it failed (it appears that they moved servers but didn't change pointers for email authentication - passwords have been reset by us and by Network Solutions 1st level support, we have created new mailboxes, nothing will authenticate properly so users cannot access their email accounts via webmail or desktop client). This issue has been raised with a problem ticket that was supposedly escalated, but every time the response is "we assure you it will be resolved within 24 hours." We are now 4 days without corporate email - some of our client and contract databases use these email accounts for MFA purposes, and since we cannot access our email accounts, we cannot authenticate to use these databases for our business. Network Solutions claims to have 24/7 service, but their technical support on weekends consists of a chat window to first level support, who have no visibility into the trouble ticket status. I feel sorry for the people answering the telephone and chat - they are quite polite and try to be helpful, but the company's support model really sucks. No resolution for something they broke, and no communication on how or when it will be resolved. We are currently investigating how to cut our losses and move our web and email hosting services to another provider so that we can at least have corporate communications up and running again (and will just take the hit on the thousands of email that are stuck on Network Solutions email servers...). If you are a small company looking for help with hosting services, this is not the right company.

We are transferring our website from Network Solutions to another website hosting company because of constant site downtime, 404 errors, spam emails and very poor technical support. Network Solutions promised to recover and send us our WordPress database files but has never done so. The support ticket is still "open" but no one ever responds to inquiries.

Technical support is virtually unreachable by phone. One waits on hold for hours. It is as if Network Solutions wants their customers to just give up and go away but keep on paying for service we don't get.

Network Solutions is a Web Hosting company, the company no longer does business in the United States for Customer Service, Support, Complaints, etc. They are now working out of the Philippines.

The Customer Support in the Philippines are too aggressive and forceful. When ask for a Manager I can never get through and they continue to insist that they can help me.

My original issue was for charges on my credit card which I did NOT approve. I can only get a resolution after I mention I am switching companies, then in that second do I get my issue resolved and credited. But they still won't let me speak to a Supervisor or Manager. The whole process takes from 15 - 20 minutes.

I re-upped my company's domain registration and associated services with Network Solutions on September 2, 2022 at a total cost of $509.77. I was totally taken aback at the number of domain site names I was being charged for when I reviewed the confirmation order ( a total of 5 domain names: "ORG; INFO; BIZ; CO; US). In addition, the term of agreement was shown at 2 years. The number of domain names and the 2 year terms were totally unexpected and not intended. Subsequently and 3 days later the business was terminated. My contact with Network Solutions revealed that there was a termination "limit" of contracts at 3 days.As such, my refund request was denied. I appealed this decision based primarily on the fact that I was not informed of this termination "clause" nor is the termination clause reflected in any of its written material. I was subsequently contacted by a Network Solution representative on a Saturday by phone and informed that in fact a refund/stop payment on my credit card would happen. I have since been notified that I am still being held liable for this $509.77 fee. I believe this charge to be not only severe but unwarranted given the circumstances .

9/29/22-10/3/22

After several thousand users experiences outage due to Network Solutions "system interruption," I called to ask if they could post something letting customer know about their outage. They said they don't have that capacity & then began to upsell me & misrepresented the sales terms. They are not forthcoming in sending chat transcripts. Fortunately, I captured thetranscript - clearly showing NS Bait & Switch, their own reps agreed it was "manipulative & misrepresented to make a sale", then they closed the case with no reparation! Simple theft. Support emails are all "No Reply" as they hit your credit card and then run! Buyers beware! Their 48-hour callback is also a disappearing act. Never happens. I emailed an abuse report, power their phone rep, then received email saying to call. I called back & was told to email, and so forth. Ultimately, this appears to be their business style. Am following up with my log that shows they promised certain things and charged me differently than promised. Very disappointing.

Date of experience: September 28, 2022

04/10/22

This company is VERY deceitful, I purchased some domain name from sedo which I had to purchase through network solutions, I thought it would be an easy transfer back to sedo, how wrong I was, I know i am new to domain flipping but honestly they made it almost impossible to transfer my domain names back to sedo.

when I finally did I began to get payment charges from them for all the 12 names that I'd purchased. It turns out that they were charging me MONTHLY for auto renewal not annually which it told me when I purchased them. Also under my listings it clearly states on all of them that the auto renewal is due in a years time.

Please be very aware of this company and make sure you know everything about all their deceitful ways especially if you are a beginner.

We needed to change our nameservers for our macay.net domain. Unable to put it in on the website, gave us an error and that we needed to call support. After 2 weeks of multiple calls, supposed elevation of servers, several support tickets and internal case numbers. Nothing was resolved, no returned calls (four times promised that a supervisor or manager would call).

Ticket # S-1982382, S-1984838

Internal case number Datacleam-23897 and I-3515582