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CB Car Dealers Russ Darrow Group 3502 Lancaster Dr, Madison, WI, 53718, US
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Russ Darrow Group
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Russ Darrow Group

3502 Lancaster Dr, Madison, WI, 53718, US
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1 complaint
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Website
www.russdarrow.com
Phone number
+1 (888) 553-3754
Category
Car Dealers
Working hours
Mon
9:00 am - 8:00 pm
Tue
9:00 am - 8:00 pm
Wed
9:00 am - 8:00 pm
Thu
9:00 am - 8:00 pm
Fri
9:00 am - 8:00 pm
Sat
9:00 am - 5:00 pm
Sun
Closed

Russ Darrow Group reviews and complaints 1

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12:41 pm EDT
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Russ Darrow Group - Contract not honored lied too taken advantage of

I bought a 2020 jeep compass 3/16/24 noticed start stop wasn’t working during test drive I mention it and was dismissed, I mentioned it again at the dealers and was dismissed again. Mind you I paid for precertification which states the vehicle is supposed to have a full inspection and all repairs made. This clearly didn’t happen. 3/17/24 I message the sales man and stated the start stop doesn’t work I would just like to return the vehicle and get my money back. First he states the cold affects it I corrected and said yes at negative temperatures, not at 50 degrees like it was 3/16/24. Sales man then states yes it should have been inspected and never was and that it’s just a low voltage battery easy fix. I stated again I just want my money back and I’ll return the vehicle (mind you as I’m writing this it’s still under the 24hr mark of having it) he states that can’t be done. Law states I have 3 days. They are not honoring this!

Desired outcome: A full refund of my money and me return the vehicle

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Russ Darrow Group - Contract not honored lied too taken advantage of
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