WineExpress
Reviews and Complaints

So, I decided to give WineExpress a try and ordered a wine basket for my dad as a Christmas gift. I was really excited about it, but boy, was I disappointed! Two whole weeks went by and there was absolutely no sign of the package. I mean, seriously, what's going on?

I gotta say, I was starting to lose hope. I mean, come on, it's Christmas time! You'd think they would be on top of their game, right? But nope, nada, zilch. I was left wondering if my dad would ever get his gift.

But hey, I didn't give up just yet. I decided to reach out to their customer service and see what the deal was. And let me tell you, that was a whole other adventure. It took me forever to get a hold of someone, and when I finally did, they didn't seem to have a clue about my order. I mean, seriously, how hard can it be to keep track of things?

After what felt like an eternity, they finally figured out what happened. Apparently, there was some sort of mix-up with the shipping address. I mean, come on, guys, get it together! How can you mess up something as basic as an address?

Anyway, they assured me that they would fix the issue and get the package to my dad as soon as possible. And you know what? They actually did! It took a few more days, but my dad finally received his wine basket. And let me tell you, he was thrilled. The quality of the wines was top-notch, and it really made his Christmas special.

Now, I gotta give credit where credit is due. Despite all the hiccups and frustrations, WineExpress did come through in the end. And for that, I'm grateful. But man, they really need to work on their communication and organization skills. I mean, seriously, it shouldn't be this difficult to get a simple order right.

So, would I order from WineExpress again? Well, maybe. The quality of their products is definitely worth it, but the whole experience was a bit of a rollercoaster ride. If they can improve their customer service and ensure smoother delivery, then I'd be more than happy to give them another shot. But for now, I'll keep my options open.

I placed my order on October 1st, and it's already October 22nd, but my order is still on hold after waiting for a whopping 20 minutes. I gotta say, this whole situation feels like I'm dealing with some kind of shady operation, you know? Like, seriously, it's just not right.

I was all set to click that order button for $510 worth of champagne. But then I stumbled upon a review that made me think twice. It's a shame, really. I appreciate the reviewer for taking one for the team and saving me from a potential disappointment. I guess I'll have to look for another place to shop for my bubbly. Thanks for the heads up!

We've had a bunch of orders from WineExpress, and they always charge us and we pay up, but they never bother sending the wine. It's a total scam, I tell ya.

I tried to upload some PDFs with all the order details to prove my point, but your dang website won't let me. Can you believe that?

I placed my order on December 15th, but it wasn't until December 19th that the shipper created the label. To my dismay, as of December 30th, my item still hadn't been picked or shipped. When I reached out to WineExpress for an explanation, they simply pointed fingers at the shipper, claiming it was their fault. On the other hand, the shipper blamed WineExpress for not arranging the pickup.

I must say, the customer service I received from WineExpress over the phone was absolutely dreadful.

I gotta say, I had a real bad experience with WineExpress. They promised to deliver my order, but guess what? It never showed up! Can you believe that? They came up with all sorts of excuses, like "oh, sometimes during the holidays, and especially when it's an expensive bottle of champagne, things just magically disappear." Yeah, right! And to top it off, they had the nerve to charge me a whopping $90 for delivery. Can you believe that? I've been calling and emailing them like crazy, pouring my heart out about how frustrated I am, and all they do is act all sweet and concerned. But you know what? They haven't given me a single penny back. Can you believe that? Seriously, folks, stay away from this company. They're no good.

I just got my hands on 2 bottles of 2017 Sassicaia from WineExpress and boy, was I excited! But let me tell you, my excitement quickly turned into disappointment when I received the package today. The quality of the wine was just not up to par, and it's clear that something went terribly wrong during the shipping process.

Both bottles showed clear signs of being exposed to extreme heat. I mean, come on! One of the bottles had a cork that was practically sticking out, and the other bottle's cork had straight up exploded! Can you believe it? I couldn't either, so I took some pictures to prove it. I attached them here for you to see.

I must say, I am extremely let down by WineExpress. I mean, Sassicaia is no ordinary wine. It's a top-notch bottle that deserves to be treated with the utmost care. And for WineExpress to knowingly send out a damaged product like this to their customers is just unacceptable.

I had high hopes for this purchase, and now I'm left with disappointment and frustration. I expected better from WineExpress, especially when it comes to handling and delivering such prestigious wines. This experience has definitely left a sour taste in my mouth.

I hope WineExpress takes this feedback seriously and improves their shipping and handling procedures. Customers like me deserve to receive their wines in pristine condition, especially when we're paying a premium price for them. It's a shame that such a great bottle like Sassicaia had to suffer due to negligence.

In conclusion, I would not recommend WineExpress based on my recent experience. If you're looking for a reliable and trustworthy wine retailer, I suggest you look elsewhere. Don't make the same mistake I did and end up disappointed with the quality of your purchase.