WineExpress
reviews and complaints

Just like the other folks who left reviews, don't get your hopes up about receiving your order. I waited a good two weeks, and to make matters worse, I didn't even get a response to the email I sent to Customer Service. So, I decided to give them a call instead. Boy, was that a mistake! I had to endure over a half hour of waiting on hold before someone finally picked up. And what did they have to say? Well, turns out they were out of stock on one of the bottles I ordered. Fair enough, but why didn't they bother to ship the rest of my $500 order or even bother to respond to my email? It's like they couldn't care less about their customers. I gotta say, the person I spoke to from Customer Service had quite the attitude. They were downright indignant, as if it was my fault for expecting some basic level of service. Trust me, save yourself the trouble and don't bother ordering from this online merchant.

So, I gotta tell ya, I wrote this review a few days back about my whole ordeal with WineExpress. Man, let me tell you, it was a real struggle to get my money back from those guys. I mean, I ordered this fancy wine gift basket for a client, right? It was supposed to be this amazing $130 package, but when it finally arrived, all I got was a lousy $10 worth of Ghiradelli chocolate. Can you believe it? No wine, no snacks, just chocolate! I was fuming, I tell ya.

Now, here's where the real headache began. I had to reach out to their customer service multiple times just to get a response. I mean, come on, it's not rocket science, right? But no, they were playing hard to get. It took forever for them to even acknowledge my existence. Can you imagine the frustration? It was like talking to a brick wall.

But hey, I didn't give up that easily. I snapped a picture of the pathetic excuse for a gift basket and sent it their way. Finally, after what felt like an eternity, they got back to me. And you know what they said? They said they would give me a refund. Hallelujah! But hold your horses, my friend, because that was like two whole weeks ago. I was starting to lose hope, I tell ya.

But guess what? They finally came through and refunded my hard-earned cash. It was about time, let me tell ya. So, here's the deal, even though I wouldn't recommend dealing with WineExpress, they did eventually do the right thing. It may have taken them forever, but at least they made it right in the end. So, take it from me, proceed with caution if you decide to give them a shot. But hey, maybe you'll have better luck than I did. Cheers, my friend!

I made an order and got charged for it. The carrier lost the shipment, and I had to fight tooth and nail to get a credit. Finally, the shipment miraculously showed up at my doorstep, so I called WineExpress to let them know and asked them to reverse the credit. The representative assured me not to worry about it. But guess what? The very same representative sent me a message later, stating that they would re-charge my credit card. Can you believe it? To add insult to injury, they actually sent UPS to collect the wine that had already been delivered. Can you imagine the confusion?

And just when I thought things couldn't get any worse, I received a rather unpleasant note from a certain Ms. Nancy Adornato, claiming that it was actually me who requested the wine to be picked up. Seriously? It's clear as day that nobody at WineExpress has a clue about what they're doing. Save yourself the trouble and order from a reputable company instead!

I gotta say, I recently hopped on the WineExpress website to snag some wine from their so-called "clearance" sale. Now, don't get me wrong, the prices weren't exactly mind-blowing deals like they claim, but they were decent enough. If you're a savvy shopper, you might wanna do a quick search to compare prices with other sellers just to be sure.

But here's where things took a turn for the worse, my friends. These folks decided to ship my precious wine through UPS right smack in the middle of a scorching hot spell. I'm talking high 80's at their shipping location and mine. And to make matters worse, the day it was in transit was forecasted to hit the low 90's. Yikes!

Now, picture this: the wine finally arrives at my doorstep late in the afternoon. I was eager to crack open a bottle and unwind, but boy, was I in for a disappointment. I whipped out my trusty Thermapen to check the temperature of the wine, and what do I see? A whopping 81.6 degrees! Can you believe it? My wine was ruined, my dreams shattered.

I mean, seriously, why on earth wouldn't they take a peek at the weather forecast and hold off on shipping for a few days? It's not rocket science, people! Today, it's a scorching 93 degrees and sunny, a perfect recipe for turning my wine into a baked good in that delivery truck. But guess what? Tomorrow, it's gonna be a cool 75 degrees. Go figure!

So, my fellow wine enthusiasts, take my advice and think twice before ordering from WineExpress. Sure, they might have some decent prices, but if they can't even handle the simple task of keeping your wine safe from the heat, then what's the point? Save yourself the heartache and find a seller who knows how to handle their vino with care. Cheers!

So, I decided to give WineExpress.com a shot and placed an order. I patiently waited for over a week, eagerly anticipating the arrival of my precious wine. But alas, my excitement turned into disappointment when I realized that my order was nowhere to be found. Confused and slightly annoyed, I decided to reach out to their customer service via email to inquire about the whereabouts of my beloved wine.

After what felt like an eternity, I finally received an email from them. Can you believe it? They had just shipped my order, a whopping eight days later! Talk about irony, right? I mean, they call themselves WineExpress, but their express service seems to be taking its sweet time.

Feeling a glimmer of hope, I decided to give it a few more days before taking any further action. Ten days had passed, and I couldn't bear the suspense any longer. I decided to contact UPS, thinking that maybe my order got lost in their labyrinthine system. To my dismay, UPS informed me that WineExpress.com hadn't even sent my order yet. Can you imagine? I was left dumbfounded and frustrated.

To make matters worse, I haven't received any response from WineExpress.com's customer service regarding my inquiries. It's as if my emails have vanished into thin air, never to be seen or heard from again. It's incredibly disheartening to be left in the dark like this.

What's even more baffling is that my credit card was charged the very same day I placed the order. I mean, seriously? They took my money without even fulfilling their end of the bargain. It's downright unfair and unprofessional.

With so many online wine sellers out there, I strongly advise you to steer clear of WineExpress.com. Save yourself the frustration and disappointment. Choose another seller that values their customers and actually delivers on their promises. Trust me, you'll thank me later.

I gotta tell ya, I had a real bad experience with WineExpress. So, get this, I forked over a whole year's worth of cash for a wine membership club for my cousin. And what do they do? They go ahead and cancel the dang thing after just two months! Can you believe it? And if I wanted to keep getting those sweet shipments, they had the nerve to tell me I gotta join one of their fancy "new" clubs that cost even more, with an extra $300 tacked on. Talk about a rip-off!

Now, let me tell ya, the other folks who left reviews were right on the money. This company ain't no express train, that's for sure. They couldn't even ship my orders on time, not once, but twice! And don't even get me started on their so-called shipment tracking program. It's a joke! Doesn't work for any of the shipments, I tell ya. What a waste of time.

And if you think you can just call up their customer service for some help, well, good luck with that. They got this one lady, Stacy Cabello, who handles all the customer correspondence. But let me tell ya, she's as slow as molasses when it comes to responding. And don't even get me started on how she treats us customers. She's a real piece of work, that one. I hope this whole company goes belly up for treating people like garbage. Seriously, if you go ahead and buy wine from these guys after reading all these reviews, well, you only got yourself to blame.

On the 1st of July 2019, I decided to place an order for a wine that seemed to be sold out everywhere else. I found it on WineExpress, an online wine retailer. I was hopeful that I would finally be able to get my hands on this elusive bottle.

To my surprise, on the 7th of July 2019, my American Express card was charged $238.24 for the order. The vendor assured me that the order had been shipped on the 5th of July 2019, using USPS. However, there was a slight issue with the tracking number provided. It was missing two digits from the usual 22. I later discovered that USPS does not accept wine shipments according to Pub 52.422.

Curious about the status of my order, I decided to chat with a representative named Katrina on the 8th of July 2019 at 9:53 AM. She informed me that the order had already been shipped and suggested that I simply refuse the delivery if I wanted to cancel. Unfortunately, she couldn't provide me with information about which carrier was handling the shipment. Interestingly, just three minutes into our four-minute chat, my UPS App suddenly notified me that my order had been processed and was ready for UPS. It estimated a delivery date of the 12th of July 2019. I found this quite astonishing!

Later that day, at 4:55 PM, I checked the online record and was met with a disappointing message. It stated, "We're sorry but due to overwhelming demand, this wine is no longer available." However, the order status still showed as "Shipped to [me]" under a suspicious USPS tracking number. I had already paid for the order in full.

I'll leave it up to the reader to analyze these perplexing facts. If my UPS tracking information is accurate, I should expect my delivery on the 12th of July 2019. If not, I won't be waiting around for my refund because I trust that American Express will handle it efficiently.

I gotta tell ya, I had a real bad experience with wineexpress.com. So, I wanted to send my buddy a bottle of champagne as a gift, ya know? He lives outta state, so I figured I'd order it online and have it shipped directly to him. Seemed like a good idea at the time. So, I found this site, wineexpress.com, and placed my order on the 9th. I was all excited, thinkin' my friend would get a nice surprise in the mail.

Fast forward to yesterday, I'm chattin' with my friend and I ask him if he got the champagne I sent. And guess what? He tells me he never got it! Can you believe that? I was so disappointed. So, I decide to reach out to wine express customer service on the 27th, just to see what's goin' on. And you know what they tell me? They say that because of the weather, they haven't been able to ship any orders. Like, seriously? How was I supposed to know that? There was nothin' on their website mentionin' that my shipment might be delayed for over three weeks!

But here's the real kicker, folks. They didn't even bother sendin' an email to let their customers know about this issue. No heads up, nothin'. And they didn't even offer me a refund or anythin' for the inconvenience. I had to remember that I ordered the champagne and then double-check with them to find out they never even shipped it! Can you believe the nerve?

Let me tell ya, this was my first and last time dealin' with wineexpress.com. There are plenty of other companies out there that have way better customer service, or at least some customer service to begin with. So, take my advice and steer clear of this place. Trust me, you'll thank me later.

This company, WineExpress, is a total scam, I tell ya! So, get this, I was asked to order a fancy wine gift basket for a client to ring in the New Year. I found one that cost me about $120, which seemed like a fair deal. It was supposed to have three bottles of wine, a bunch of snacks, and some chocolate. Sounds pretty sweet, right? Well, let me tell you, it turned out to be a real disappointment.

First off, when the package finally arrived, there was no tracking information provided. I mean, come on, any legit business these days would give you a tracking number, especially for an order that pricey. But nope, not these guys. Strike one.

And when I opened the package, guess what I found? A teeny-tiny mixed box of Ghiradelli chocolates. That's it! No wine, no other snacks, just a measly box of chocolates. I couldn't believe my eyes. This box of goodies was probably worth no more than 10 bucks, if that. Talk about false advertising!

Naturally, I immediately contacted the company to demand a refund. I didn't even want a replacement because, let's face it, there was no way it would arrive in time. They had the nerve to ask me to send them a picture of what I received. So, I snapped a photo and sent it their way, expecting a prompt response. But guess what? Crickets. I didn't hear a peep from them.

So, I followed up with them not once, not twice, but three times over the next week. Finally, after what felt like forever, I got a response. They thanked me for my patience and assured me that they would process a return. Well, that was over two weeks ago, and you know what? Still no refund. Can you believe it?

I've tried reaching out to them about five more times since then, because I'm beyond annoyed at this point. But guess what? They're ghosting me. No response whatsoever. It's like they're playing a game of hide and seek with my hard-earned money. This whole thing reeks of a scam, I tell ya. And I bet they pull this stunt on everyone. They send you something worth next to nothing, so they can't be accused of straight-up stealing your money. It's all just a big ol' "mistake," they'll claim.

Let me tell you, this company is the absolute worst. I seriously wish I had done my research before ordering from them. But, you see, I was in a rush. I was literally leaving the office for my Christmas vacation when I was asked to place the order. The website seemed legit enough, with decent prices and all. Boy, was I dead wrong.

So, take my advice, folks. Stay far, far away from WineExpress. They're nothing but a bunch of scammers who will leave you high and dry. Save yourself the headache and find a reputable company instead. Trust me, you'll thank me later.

WineExpress.com is like, you know, the exclusive wine shop partner of The Wine Enthusiast catalog and website. So, being a first-time buyer, I was all excited and stuff to place an order for this wine that they were advertising. But then, I saw on their website that they were like, "Yo, due to the crazy high temperatures, we're gonna hold off on shipping your wine until it's safe." And I was like, "Yeah, that's totally legit, especially since I live in Nevada where it's like a million degrees every day."

So, I placed my order on a Saturday and just to be extra careful, I shot WineExpress an email to make sure they got the memo about holding my shipment. But guess what? They didn't even bother to respond. Rude, right? So, two days later on Monday morning, I sent them another email. And finally, in the evening, I got a response saying that my order had already been shipped. What the heck, WineExpress? I thought you were gonna hold it for me!

So, I hit them up again, asking why they went ahead and shipped it when they said they were gonna hold it in a fancy warehouse. And you know what they said? They said the wine was being shipped in "temperature-controlled vehicles." Well, let me tell you, when the wine arrived on a scorching Friday afternoon at 5pm, the temperature was a whopping 112 degrees. And the UPS driver, bless his soul, told me that the shipment had never been in a "temperature-controlled vehicle" and that his truck was probably like 130 degrees or something crazy like that. Can you believe it?

Now, let's talk about the weather during the almost week-long journey of my wine from New York to Nevada. It was like the surface of the sun out there, with temperatures in the 90s and triple digits during the UPS delivery runs. So, you can imagine my shock when I opened the box and the bottles were practically on fire. I mean, fine wine is not supposed to be exposed to temperatures above 80 degrees for a long time, and these bottles were way hotter than that. It was a total disaster.

I reached out to WineExpress, and you know what they did? They didn't even say sorry or explain why they lied about the "temperature-controlled vehicles" thing. They just agreed to take back the damaged wine and promised to give me a credit by August 4th. Well, they did pick up the messed-up wine, but guess what? I never got that credit. I even sent them an email on August 7th, telling them I was still waiting, and they didn't even bother to respond. So, on August 11th, I had to go ahead and dispute the charge with my credit card company. What a hassle!

I mean, seriously, WineExpress, you totally broke your own rule about not shipping in high temperatures, and you completely ignored my emails. And then, you had the audacity to lie about the whole "temperature-controlled vehicles" thing. And to top it all off, you didn't even give me the refund you promised. Talk about terrible business practices and treating customers like garbage. And let's not forget about the fine wine that got wasted in the process. It was just an all-around disappointing experience with WineExpress.

So, yeah, I wouldn't recommend WineExpress to anyone. Save yourself the trouble and find a better wine shop that actually cares about their customers and their precious wine. Trust me, you'll thank me later.

So, I decided to give WineExpress a try and ordered a wine basket for my dad as a Christmas gift. I was really excited about it, but boy, was I disappointed! Two whole weeks went by and there was absolutely no sign of the package. I mean, seriously, what's going on?

I gotta say, I was starting to lose hope. I mean, come on, it's Christmas time! You'd think they would be on top of their game, right? But nope, nada, zilch. I was left wondering if my dad would ever get his gift.

But hey, I didn't give up just yet. I decided to reach out to their customer service and see what the deal was. And let me tell you, that was a whole other adventure. It took me forever to get a hold of someone, and when I finally did, they didn't seem to have a clue about my order. I mean, seriously, how hard can it be to keep track of things?

After what felt like an eternity, they finally figured out what happened. Apparently, there was some sort of mix-up with the shipping address. I mean, come on, guys, get it together! How can you mess up something as basic as an address?

Anyway, they assured me that they would fix the issue and get the package to my dad as soon as possible. And you know what? They actually did! It took a few more days, but my dad finally received his wine basket. And let me tell you, he was thrilled. The quality of the wines was top-notch, and it really made his Christmas special.

Now, I gotta give credit where credit is due. Despite all the hiccups and frustrations, WineExpress did come through in the end. And for that, I'm grateful. But man, they really need to work on their communication and organization skills. I mean, seriously, it shouldn't be this difficult to get a simple order right.

So, would I order from WineExpress again? Well, maybe. The quality of their products is definitely worth it, but the whole experience was a bit of a rollercoaster ride. If they can improve their customer service and ensure smoother delivery, then I'd be more than happy to give them another shot. But for now, I'll keep my options open.

I placed my order on October 1st, and it's already October 22nd, but my order is still on hold after waiting for a whopping 20 minutes. I gotta say, this whole situation feels like I'm dealing with some kind of shady operation, you know? Like, seriously, it's just not right.

I was all set to click that order button for $510 worth of champagne. But then I stumbled upon a review that made me think twice. It's a shame, really. I appreciate the reviewer for taking one for the team and saving me from a potential disappointment. I guess I'll have to look for another place to shop for my bubbly. Thanks for the heads up!

We've had a bunch of orders from WineExpress, and they always charge us and we pay up, but they never bother sending the wine. It's a total scam, I tell ya.

I tried to upload some PDFs with all the order details to prove my point, but your dang website won't let me. Can you believe that?

I placed my order on December 15th, but it wasn't until December 19th that the shipper created the label. To my dismay, as of December 30th, my item still hadn't been picked or shipped. When I reached out to WineExpress for an explanation, they simply pointed fingers at the shipper, claiming it was their fault. On the other hand, the shipper blamed WineExpress for not arranging the pickup.

I must say, the customer service I received from WineExpress over the phone was absolutely dreadful.

I gotta say, I had a real bad experience with WineExpress. They promised to deliver my order, but guess what? It never showed up! Can you believe that? They came up with all sorts of excuses, like "oh, sometimes during the holidays, and especially when it's an expensive bottle of champagne, things just magically disappear." Yeah, right! And to top it off, they had the nerve to charge me a whopping $90 for delivery. Can you believe that? I've been calling and emailing them like crazy, pouring my heart out about how frustrated I am, and all they do is act all sweet and concerned. But you know what? They haven't given me a single penny back. Can you believe that? Seriously, folks, stay away from this company. They're no good.

I just got my hands on 2 bottles of 2017 Sassicaia from WineExpress and boy, was I excited! But let me tell you, my excitement quickly turned into disappointment when I received the package today. The quality of the wine was just not up to par, and it's clear that something went terribly wrong during the shipping process.

Both bottles showed clear signs of being exposed to extreme heat. I mean, come on! One of the bottles had a cork that was practically sticking out, and the other bottle's cork had straight up exploded! Can you believe it? I couldn't either, so I took some pictures to prove it. I attached them here for you to see.

I must say, I am extremely let down by WineExpress. I mean, Sassicaia is no ordinary wine. It's a top-notch bottle that deserves to be treated with the utmost care. And for WineExpress to knowingly send out a damaged product like this to their customers is just unacceptable.

I had high hopes for this purchase, and now I'm left with disappointment and frustration. I expected better from WineExpress, especially when it comes to handling and delivering such prestigious wines. This experience has definitely left a sour taste in my mouth.

I hope WineExpress takes this feedback seriously and improves their shipping and handling procedures. Customers like me deserve to receive their wines in pristine condition, especially when we're paying a premium price for them. It's a shame that such a great bottle like Sassicaia had to suffer due to negligence.

In conclusion, I would not recommend WineExpress based on my recent experience. If you're looking for a reliable and trustworthy wine retailer, I suggest you look elsewhere. Don't make the same mistake I did and end up disappointed with the quality of your purchase.