WIZZ Air review: Claims still unresolved july 24th and 26th 2023 (3 months ago)

My complaint is to convey my profound dismay and frustration with the ongoing lack of resolution concerning the claims I submitted on July 24th and July 26th, 2023. After reviewing my account status, I was disheartened to find that both of these claims are still marked as "active with work in progress." It is alarming that nearly three months have passed, and there has been no tangible progress or resolution regarding these matters.

I am still awaiting reimbursement in the amount of 116 euros for an incident dating back to 22nd August. I have received an email saying this reimbursement would be refunded. Additionally, I am seeking clarification on two passenger delays, each lasting 2 hours and 35 minutes, as well as a detailed explanation as to why Wizz Air decided to operate our flight with four unidentified passengers on board.

Under a separate case I am waiting for an outstanding taxi fare discrepancy of £19.86.

A hotel fee of 284 euros.

Two instances of flight diversion, rerouting to Rome instead of Naples, affecting two passengers.

A thorough explanation regarding the unexpected diversion to Rome, the last-minute notification provided just 10 minutes before landing, why we were left stranded at 1.30am with no overnight accommodation or any form of transportation. Notably, there was no Wizz Air representative available to assist during this distressing situation.

Furthermore, I would like to draw your attention to the two emails I forwarded on September 11th and 12th, which remain unanswered.