WIZZ Air review: Online check in was not active on both browser and app we been charged for airport check in Catania

Good morning,

I would like to complain and ask for refund on my last flight Sofia - Catania - Sofia

On the way from Sofia to Catania there were no option online to make the check in so I have tried more than 10 time with the app, we are group of 6 people so I had to input the ID information for all 6 people about 10 times. In the check in desk at the airport the lady was kind and didn't charge us as she understood us that there was a problem.

on the way from Catania to Sofia, I again had problem online and app so we went to Catania airport where we have been charged 50 eur per person (288 EUR in total) for airport check in.

Could you please accept my claim and refund us for the amount of the airport check in as the problem was not that we didn't want to do online check in, the problem was that Wizzair software was not working for me. Browser account didn't have option at all for online check in, The App check in problem was that the confirmation button (after I have put all details) was not active to click and confirm / accept / complete the check in.

Attached you can find the receipt for the payment done.

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