Menu
BetterMe Customer Service Phone, Email, Contacts

BetterMe
reviews and complaints

BetterMe's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.betterme.world
www.betterme.world

Learn how the rating is calculated

2.6 96 Reviews 51 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

BetterMe reviews 96

ComplaintsBoard
P
12:39 am EST
Verified customer This review was posted by a verified customer. Learn more

BetterMe good app

ChatGPT

Hello! I'm thrilled to talk about my journey with the BetterMe app. I've incorporated it into my fitness routine for over six months, and it has significantly transformed my approach. Accessible on both iOS and PlayMarket, finding and utilizing the app is a breeze. BetterMe stands out by offering diverse workouts and additional features such as a personal trainer, a food diary, and engaging challenges. To maximize your experience, explore the app's community forums or consider customizing your workout plans based on specific fitness goals. The versatility and interactive elements make BetterMe more than just an app – it's a holistic fitness companion.

Read full review of BetterMe
Hide full review
ComplaintsBoard
D
12:13 am EST
Verified customer This review was posted by a verified customer. Learn more

BetterMe This app is incredibly useful

This app is incredibly useful and practical. strategies designed specifically for gaining or losing weight. Perfect for any level of fitness. Provide easy meal plans. Regular exercise programs help us to tone our bodies more swiftly. Creating meal plans is a novel and easy undertaking.a 16:8 intermittent fasting schedule created to assist you in achieving your goal weight. An intuitive calorie counter that shows your daily intake and allows you to monitor your macros is included.

Recommendation: yes

Read full review of BetterMe
Update by Danel Ham

I like that I can see the full list of exercises in the guided workout. I like the timer and demonstrator. I have access to the excercises whenever I want. It's so convenient. Plus I can track my water intake which has helped me stay hydrated during the day and has enabled me to look after myself in a better way.

Hide full review
ComplaintsBoard
S
11:26 pm EST
Verified customer This review was posted by a verified customer. Learn more

BetterMe Excellent application

Hey there! I'm excited to share my experience with the BetterMe app. I've been using it for over six months now and it's been a game-changer for my fitness routine. The app is available on both iOS and PlayMarket, so it's easy to find. The main idea behind BetterMe is to provide a wide range of workouts and other features like a personal trainer, food diary, and challenges, among others.

Read full review of BetterMe
Update by sami alhweitat

good

Hide full review
ComplaintsBoard
M
11:04 pm EST
Verified customer This review was posted by a verified customer. Learn more

BetterMe La de laburar como corresponde no se la saben

el día 11/11 veo una publicidad en ig de la fundadora de esta asquerosa app. Viendo que betterme estaba en la appstore y como nunca antes había tenido problemas solo vi que tenía 4.6 estrellas y muchas descargas y procedí a instalar. Mi único error y que tras esto cambiará mi conducta como cliente.

Entro a la app y me ofrecen una prueba gratuita de 3 días, teniendo que cancelar manualmente en caso de no querer continuar ya que se me dice que la renovación es mensual y automática. Acepté

Luego me fui a leer los términos y condiciones y ya para mi desagrado estaba escrito algo que no se me informó de manera explicita: si quiero evitar el cargo tengo que RETIRARME 24 hrs antes del fin de la prueba. Ergo, al segundo día. Con esto fui inmediatamente a cancelar la renovación automática desde mi configuración de appstore.

En fin, que por tiempo ni siquiera probé la app este primer día.

El 12/11 veo mi app del banco Y HABÍA UN COBRO INDEBIDO, hecho sin mi consentimiento. Resulta que esta dichosa prueba gratuita nunca fue real. Me cobraron la suscripción mensual de manera inmediata y aquí comienzan los dolores de cabeza.

Pedí reembolso y denuncie la app a apple. Ningún problema aquí, apple estuvo a la altura y en dos días me devolvieron mi dinero.

Betterme por su parte solo se dedicó a ser pasivo-agresivo con sus contestaciones por correo, tratandome implicitamente de boba porque tengo que haber sido yo la que pidió pagar en vez de tener primero la prueba gratuita (xd?). Hasta me sacaron en cara sus números de seguidores rrss, los cuales son evidentemente falsos. Me bloquearon de facebook y borran comentarios en instagram

Resulta que en las páginas de facebook de la app y de la fundadora está REPLETO de buenas reviews de cuentas spam.

Aunque tenga mi plata no voy a parar, nadie tiene porqué pasar por un mal rato así. Con la plata no se juega

Recommendation: HUYAN

Read full review of BetterMe
Hide full review
ComplaintsBoard
I
10:26 am EDT
Verified customer This review was posted by a verified customer. Learn more

BetterMe Scammers

If I could give a 0 rating I would.

App not what I expecte at all. I cancelled my subscription before the automatic renewal.

They still deducted funds from my account. When I queried this they responded with a cancellation confirmation but no response on my refunds.

I've tried all contact detaila I could find but am getting no response. Even referred a complaint to their CEO however still no response

Recommendation: Do not sign up

Read full review of BetterMe
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

BetterMe Terrible Customer Service: My Experience with BetterMe App

I gotta say, I tried out BetterMe for a week and it just wasn't for me. I mean, I followed the instructions on how to cancel my subscription, but I couldn't find the dang button! I was charged for the next month and I was like, "What the heck?!" So I tried to get a refund, but it was like trying to find a needle in a haystack. They told me to go through GooglePlay Subscriptions, but there was no record of my payment. Then, I finally found this tiny little button in my profile on the app that I swear wasn't there before. But now, I can't even get a refund because there's no human support! I reached out through the feedback button and they said a real person would get back to me, but it's been 13 days and I haven't heard a peep! I even replied to the same email thread three times to try and get their attention, but still nothing. This is the worst customer service I've ever experienced in my life. Like, seriously, ever. Janice

Read full review of BetterMe
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe: The Ultimate Health and Fitness App for Easy Tracking and Workouts

BetterMe is a dope health and fitness app that makes it hella easy to keep track of your daily intake and macros. The app is super user-friendly, so you can easily monitor what you eat and how much you consume.

The app also has a water tracker and step counter, which can help you stay on track with your daily goals. Whether you're trying to lose weight or just maintain a healthy lifestyle, BetterMe has everything you need to succeed.

One of the coolest things about BetterMe is that you don't need a gym membership to get in shape. With over 1,500 workouts that can be done at home, you can exercise whenever and wherever you want. Our vast library of exercises caters to everyone, so you're sure to find something that suits your preferences.

In addition to workouts, BetterMe offers easy-to-follow meal plans and hundreds of hand-picked recipes for every taste, cooking time, and budget. From keto breakfasts to low-calorie dinners, you'll never run out of ideas for healthy meals.

With BetterMe, getting in shape has never been easier or more convenient. Try it out today and discover your new favorite way to stay fit and healthy. Trust me, you won't regret it!

Read full review of BetterMe
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe: The Ultimate App for Personal Growth and Wellness

Yo, I gotta tell you about BetterMe (betterme.world). It's got all the deets on how to be a better you. Like, you can learn how to be more social, take care of your bod, and build strong relationships. And there's always something new and useful to learn. Like, today I tried this recipe for teeth whitening with baking soda and coconut oil. And I'm always practicing different meditation techniques. It's dope.

Plus, there's exercises you can do to help you reach your goals. And the best part is, the meals you make don't take a lot of time, money, or effort. So if you're trying to fight the flab, this app is perfect for you. It's like having a smart assistant that helps you figure out what to do and when to do it. All you gotta do is put in your deets and it does the rest.

Honestly, it's super easy to use and understand. So if you don't have time for the gym or whatever, you should def check out this app. It's the bomb dot com.

Read full review of BetterMe
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe: The Ultimate Health and Fitness App for Achieving Your Goals

BetterMe is a great app for anyone looking to improve their health and fitness. It offers a variety of workout plans and meal plans to help you achieve your goals. The app is easy to use and has a user-friendly interface.

One of the best things about BetterMe is the variety of workout plans available. Whether you're looking to lose weight, build muscle, or just get in better shape, there's a plan for you. The plans are easy to follow and include detailed instructions and videos to help you perform each exercise correctly.

The meal plans offered by BetterMe are also a great feature. They include a variety of healthy and delicious recipes that are easy to prepare. The app also allows you to track your calorie intake and monitor your progress.

Another great feature of BetterMe is the community aspect. You can connect with other users and share your progress and tips. This can be a great source of motivation and support.

Overall, I highly recommend BetterMe to anyone looking to improve their health and fitness. It's a great app that offers a variety of features to help you achieve your goals. So, if you're looking to get in shape and improve your health, give BetterMe a try!

Read full review of BetterMe
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe Review: A Comprehensive Fitness and Wellness Program for All Levels

I recently discovered BetterMe, a website that offers a variety of fitness and wellness programs. As someone who is always looking for ways to improve my health, I was excited to give it a try.

The website is easy to navigate and offers a wide range of programs, from yoga and meditation to strength training and weight loss. I decided to start with the yoga program, as I have always been interested in the practice but have never had the opportunity to try it.

The program is designed for beginners, which was perfect for me. The videos are easy to follow and the instructor provides clear instructions and modifications for each pose. I was surprised at how quickly I began to see improvements in my flexibility and strength.

In addition to the yoga program, I also tried the meditation program. As someone who struggles with anxiety, I was interested in learning more about meditation as a way to manage my symptoms. The program offers a variety of guided meditations, ranging from five to twenty minutes in length. I found the meditations to be calming and helpful in reducing my anxiety.

Overall, I am impressed with BetterMe and would recommend it to anyone looking to improve their health and wellness. The programs are affordable and accessible, making it easy to incorporate into your daily routine. I look forward to trying more programs in the future and continuing to improve my health and wellbeing.

Read full review of BetterMe
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

BetterMe Looking for Honest Reviews: Does BetterMe Actually Help with Weight Loss and Fasting?

Yo, what's up? So, I was hyped to sign up for BetterMe to help me lose some weight and get into fasting, but before I did, I wanted to peep some reviews. But dang, all I see are reviews about working out, ain't nobody talking about weight loss! And then there's all these negative reviews about customer service, especially when it comes to canceling subscriptions or payments. That's sketchy, man.

So, I gotta ask, has anyone actually used BetterMe for weight loss? I wanna know if it's good for tracking food and learning about fasting, and if people have had trouble with payments or getting help from customer service. I see that the company responds to negative reviews, which is cool, but there's just so many of them about the same thing. Like, what's the deal? Are they short-staffed or something? I just want a straight answer, you know?

Anyway, what caught my eye about BetterMe was their ad about fasting. I don't know much about it, but I've heard it can be really helpful for weight loss. So, I'm hoping that BetterMe can help me out with that, and that all these negative reviews are just a fluke. Fingers crossed!

Read full review of BetterMe
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

BetterMe Captivating and Emotional: A Review of The Kite Runner

1. The scammers activity comes from Russia. Some of the operation is placed in Cyprus
2. Apple and Google Play cannot help you with refund since the scam is very sophisticated: when you asked to take a 1 minute "quiz" to estimate which training you need- the app will redirect you to their website and from there they are charging your money! So under your Apple/google subscription you would see zero charges but your Apple Pay/credit card is charged! This way, Apple
Representatives cannot refund you and you can't get your money back because you've been redirected to scammers' website for the quiz and you are actually charged for taking 1 minute quiz! How dirty, right?
3. I talked to my regional Apple representative and he was shocked of this operation. He is activating now the management to let them know about it. I am going to do everything I can so Apple would remove this app from Apple Store.
4. Apple representative advised me to talk to my credit card company and they will refund me. I am attaching here additional screenshots of emails received from the scammers.
5. If you want the scammers to cancel the renewal- they will cancel it ONLY if you place a PUBLIC complaint on Jabber or any other public platform. So my advice would be- please place your complaint here. Also, contact your regional Apple/Google representative and report the scam.

My first review was the following one. After I put it on jabber the scammers contacted me:
Tens of emails and no response. No option to cancel the auto renewal. The positive reviews here are scam also. They are scammers from Russia. They say "check your email" after the cancel and no email arrives.

Read full review of BetterMe
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe Review: Achieve Your Health and Fitness Goals with Customizable Workouts and Meal Plans

BetterMe is a great app for anyone who wants to improve their health and fitness. It's easy to use and has a lot of great features that can help you achieve your goals.

One of the best things about BetterMe is that it's customizable. You can choose the type of workout you want to do, the length of the workout, and the intensity level. This means that you can create a workout plan that's tailored to your specific needs and goals.

Another great feature of BetterMe is the meal planning tool. This tool allows you to create a meal plan that's based on your dietary needs and preferences. You can choose from a variety of different meal options, including vegetarian, vegan, and gluten-free.

The app also has a community feature, which allows you to connect with other users who are also working towards their health and fitness goals. This can be a great way to stay motivated and get support from others who are going through the same journey as you.

Overall, I would highly recommend BetterMe to anyone who wants to improve their health and fitness. It's a great app that's easy to use and has a lot of great features. So if you're looking for a way to get in shape and improve your overall health, give BetterMe a try!

Read full review of BetterMe
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe App Review: A Comprehensive Fitness App with User-Friendly Interface and Music & Signals Feature

Hey there! I'm excited to share my experience with the BetterMe app. I've been using it for over six months now and it's been a game-changer for my fitness routine. The app is available on both iOS and PlayMarket, so it's easy to find. The main idea behind BetterMe is to provide a wide range of workouts and other features like a personal trainer, food diary, and challenges, among others.

The app is pretty cool, so let me walk you through some of the main benefits. First off, the interface is super user-friendly. You can choose any workout based on the type of activity you prefer, whether it's fitness at home, in the gym, yoga, or even dancing. There are also specialized areas like yoga for the face and more.

Managing a specific workout is also very convenient. You can switch exercises that you don't like or find too challenging, go back to previous ones, and take short breaks between each exercise and set. You can even pause your workout if you need to. Plus, each workout comes with a warm-up and cool-down routine.

One of my favorite features is the music and signals. The app has several unobtrusive tracks, but you can also play your own music from other apps like Yandex. Music. The best part is that the app's signals for the beginning and end of each exercise will still sound, so you won't miss a beat. This is especially helpful if your phone is on the table and you're doing exercises like crunches or planks.

Overall, I highly recommend BetterMe to anyone looking for a comprehensive fitness app. It's easy to use, has a wide range of workouts, and the music and signals feature is a game-changer. Give it a try and see for yourself!

Read full review of BetterMe
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

BetterMe Terrible Customer Support and Faulty Product: My Disappointing Experience with BetterMe

I just wanted to share my experience with BetterMe, and it's not a good one. I was really excited to try their training videos, but unfortunately, they were a complete letdown. The videos kept lagging, which made it impossible to keep up with the workouts. It was really frustrating and left me feeling disappointed.

I reached out to their customer support team via email, hoping to find a solution or get a refund. But they were not helpful at all. They didn't seem to care about my concerns and refused to offer any assistance. I was stuck with a faulty product and out of pocket $150 over three months.

I tried to cancel my subscription, but they ignored my requests. It wasn't until I shared my story on social media that they finally responded. They promised a full refund, but it was too little too late. I felt like they didn't value me as a customer and didn't care about my experience.

I would advise anyone thinking about using BetterMe to stay away. Their customer support is terrible, and they don't seem to care about their customers' needs. Save yourself the time and money and find a company that actually cares about their customers.

Overall, my experience with BetterMe was really disappointing. Their false promises, lack of accountability, and unresponsive behavior left me feeling exploited and disrespected. I hope others can learn from my experience and avoid the same frustration.

Read full review of BetterMe
Hide full review
ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

BetterMe Transform Your Fitness Journey with BetterMe - The Ultimate Fitness App!

Have you been searching for a reliable and effective way to keep your body in great shape? Look no further than the BetterMe app! I've been using it for some time now and I'm impressed with its convenient and easy-to-use interface.

One of the things I appreciate about this app is the plethora of recommendations, diets, exercises, and workouts for different muscle groups. Everything is easily accessible, and each exercise is described in detail, making it easy to understand what you need to do and how you can avoid injury during sports.

But what sets BetterMe apart from other fitness apps is the personal touch it offers. You'll have guidance from a person on the screen who is always supportive and motivating, which can be a huge boost for anyone who needs an extra push to keep going.

Overall, I'm delighted with the BetterMe app and I'm confident you will be too. With its numerous features and accessible interface, this app is perfect for anyone who wants to take their fitness journey to the next level. So why wait? Give BetterMe a try and see the difference it can make for you and your body!

Read full review of BetterMe
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

BetterMe Transform Your Health and Beauty with BetterMe: A Must-Have Resource for Optimal Well-Being

I cannot recommend BetterMe (betterme.world) highly enough! This amazing application has proven to be a life-changing resource for anyone interested in achieving greater levels of beauty and health. With its user-friendly interface and wealth of useful information, you will find it remarkably convenient and easy to use.

One of the things I love most about BetterMe is the extensive variety of exercises and advice for losing weight and maintaining a beautiful body. This has been incredibly helpful in my own journey towards optimal health. In addition, the advice on proper nutrition and recipes for delicious and healthy dishes has made a huge difference in my diet and overall way of life.

The impressive thing about BetterMe is that all of the advice and guidance is based on the experience of true professionals in the industry. It's clear that the makers of this application has taken the time to thoroughly research and vet every resource offered, making it a reliable source for anyone interested in pursuing a healthier lifestyle.

Since integrating the BetterMe application into my daily routine, I have seen truly remarkable results. I'm so thankful that I have access to such a valuable resource to support me in my journey towards optimal health. If you're serious about achieving greater health and beauty, I strongly encourage you to give BetterMe a try. You won't be disappointed!

Read full review of BetterMe
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

BetterMe Outstanding Customer Service and Delicious Food at XYZ Restaurant - A Must-Try Dining Experience!

I want to share feedback from this site. Sitejabber is a leading place for customer ratings and company reviews. It's cool that consumers can read reviews to make sure they're buying from the best companies. We can also get answers to questions from other customers and the business itself. Also a big plus is that after the purchase, consumers can leave their own feedback and get help in solving problems that may arise. Therefore, I can safely recommend this site.

Read full review of BetterMe
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

BetterMe Revolutionize Your Health Journey with BetterMe: A Personalized and Motivating Solution

As someone who is constantly striving for self-improvement, I can confidently say that BetterMe has been a game-changer for me. The app has helped me to stay motivated and focused on my health and fitness goals, allowing me to fill each day with new accomplishments and plans for the future.

Since using BetterMe, my body has undergone a remarkable transformation. I have shed excess weight, gained muscle mass, and improved my overall health and wellbeing. But it's not just the physical changes that have thrilled me - it's the mental shift that has truly been the most transformative.

I used to view health and beauty as something unattainable - reserved only for the genetically blessed or die-hard fitness enthusiasts. But BetterMe has helped me to see that achieving my ideal body and mind is not only possible but well within my reach. The app has provided me with countless resources, including personalized workout and nutrition plans, goal-tracking tools, and guided meditations, all designed to help me become the best version of myself.

One of the aspects of BetterMe that I love the most is the personalized motivation program. This feature has been a constant source of inspiration and encouragement, helping me to push past my limits and stay committed to my goals. With its gentle nudges and positive reinforcement, I truly feel that the app has my best interests at heart.

Overall, I can say with confidence that BetterMe has revolutionized my approach to health and fitness. It has given me the tools I need to lead a happier, healthier, and more fulfilling life, and I am so grateful for the app's support on my journey toward self-improvement.

Read full review of BetterMe
Hide full review
ComplaintsBoard
H
Verified customer This review was posted by a verified customer. Learn more

BetterMe BetterMe - An Invaluable Resource for Improving Your Well-being

As a user of BetterMe, I can confidently say that this site offers a vast array of useful information that has improved my overall well-being. I see it as a combination of a scientific journal and a fashion magazine, but in the best way possible. There are comprehensive guides on how women can build their social networks, advice on how to take care of their physical health, and tips on creating strong relationships.

One of the things that I appreciate most about BetterMe is that there is always something new to learn. They cover a wide range of topics that help me stay informed and motivated, and as a result integrate a healthier and happier lifestyle. Recently, I discovered a recipe for teeth whitening, which uses natural and readily available ingredients like baking soda and coconut oil. It worked wonders!

Moreover, BetterMe encourages meditation as a means of reducing stress and improving mental health. They offer various meditation techniques that are achievable and beginner-friendly, which is perfect for someone like me who is new to the practice. I find that taking a few minutes to meditate each day helps me to focus and stay relaxed throughout the day.

Finally, BetterMe's exercise programmes have been instrumental in my journey towards better physical health. The detailed workout plans help me stay disciplined and motivated, and I appreciate the variety of exercises offered. I find that regularly practicing the exercises has helped me to consolidate my results and improve my overall health.

All in all, BetterMe has been an invaluable resource to me. I highly recommend it to anyone looking to improve their overall well-being.

Read full review of BetterMe
Hide full review

BetterMe complaints 51

ComplaintsBoard
A
1:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Cancellation request ignored 4 times (I was also charged each time)

I have been repeatedly charged and will be contacting the higher up about my requests constantly being ignored.

I have been charged at least 4 times ($39.99) and have asked repeatedly to have this canceled and refunded. This is ridiculous and this money needs to be completely refunded immediately.

I will be making a call tomorrow 9/18 to speak to the highest authority about the customer service I have been receiving.

Desired outcome: I expect to receive the full refund of $159.96(4 payments of 39.99)

Read full review of BetterMe
Update by Amber0615
Sep 18, 2023 1:23 am EDT

This will likely be taken further (legally) if the situation is not dealt with by BetterMe.

Hide full review
ComplaintsBoard
S
8:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Subscription payment not received

Hi all on 11 sep I downloaded the better me app just to have an overview of the same (like what is there in the same app is it better than other app or not).

This is my wordt experience with this app because these people charge the auto subcription on same day and charged 55$ for subcription which I have never done.

I mailed them for the same scenario but noone replied back till date.

Desired outcome: I want my money back please refund $55 it would be really appreciable if uh do so as I am not even using the app

Read full review of BetterMe
Hide full review
ComplaintsBoard
Y
8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Betterme subscription - scam!

I signed up for a 3-week plan for NIS 75, even though I didn't use the plan and didn't renew the plan - they continued to charge me an additional monthly charge even a month later! This is extortion and theft for its own sake! I never approved a monthly subscription, I only purchased a product for 3 weeks. They didn't Emails are answered, they cannot be reached by phone, scam!

Desired outcome: refund

Read full review of BetterMe
Hide full review
ComplaintsBoard
N
9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Aplicación y cobro better me

La atención es pésima. No hay forma que tener asesoría o apoyo a através de la página.

He intentado enviar correos, pedir ayuda y asesoria, y no btengo ningua respuesta. La información de la página está diseñada para desistir por la falta de atención y no obtener un reeembolso a tiempo.

Al momento de introducir mis datos de tarjeta se cobró instantaneamente otro servico, un error porque no hay opción de comfirmar antes de que se realice el segundo servicio, una vez que ya tienen tus datos.

Desired outcome: Respuesta, atención y reembolso de mi dinero.

Read full review of BetterMe
View 0 more photos
Update by Natalia Bartolita
Sep 04, 2023 9:08 pm EDT

Pésimo. Nunca hay atención y asesoria real. solo se realizan cobros una vez que tiene los datos de tarjeta.

Hide full review
ComplaintsBoard
L
9:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi my name is Louise Catt, I first saw the BetterMe Trail Wall Pilates 28 day Plan on Instagram, on 26th June 23. It was a trail plan only which was advertised at a special price. I was offered a plan at 14.71€ . And this payment was instantly taken from my account. I was excited to start but unfortunately, I could only do the plan for 4 days as I wa...

Read full review of BetterMe
ComplaintsBoard
L
12:43 pm EDT

BetterMe Taking a subscription without my knowledge

I joined better me from Instagram website online and signed up for a weeks subscription..not sure of the date.

however it was too complicated for what I wanted and thought that was the end ..

Today BetterMe have taken out £37.17 without my authority ..

I do not have any reference numbers etc only the amount taken from my account dated 30thAugust. please check the BetterMe app and you will see I have not used it ..

I would like £37.17 refunded please as I have not signed up for this ..thank you . Linda.[protected]@yahoo.co.uk

Desired outcome: Refund please

Read full review of BetterMe
Hide full review
ComplaintsBoard
D
10:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe refund of gym subscription fee

On 7th August I took out a 7 day membership paying $6.99. On the 14th August I sent in request to cancel membership. After numerous attempts to get membership cancelled it finally was actioned but I noticed that you had taken out a further $49.99 from my bank account. I have emailed you numerous times to get this fee refunded but no one is responding to my emails.

Thus my complaint. I am happy to forward bank statements showing fees taken from my account.

Desired outcome: Refund fee of $49.99.

Read full review of BetterMe
Hide full review
ComplaintsBoard
M
11:20 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Better me, fasting dieting..

Hi better me, I joined a trial, that I didn't even realise I was paying for as I thought it was free trial, then I noticed u have bn taking random amounts out of my account, I was very upset as it was in my over draft, as I have no money.. I have contacted my bank lloyd's the have recommended that I contact u.. I have e. Mailed many times I got no reply.. Please refund my money that I never agreed for you to take.. Thankyou, lisa edwards.. Emails [protected]@gmail.com

Desired outcome: Repay money u have taken out of my account that I never signed up for...

Read full review of BetterMe
Hide full review
ComplaintsBoard
G
9:15 pm EDT

BetterMe BetterMe fitness watch & band

I placed an order on the for the fitness watch and an extra band paid the money got an email, confirming that I placed the order and got in touch with better me and they don’t know anything about it but yet the monies been taken out of my account… Not a soul has reached out to me. I have messaged them several times with proof, and no one has the decency to get back with me… This is no way to do business. I just want my money back.

Desired outcome: I just want my money back… I canceled my subscription. I don’t want anything to do with this company anymore.

Read full review of BetterMe
Hide full review
ComplaintsBoard
R
8:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Better Me Dancing Plan

I had accidently forgotten to switch off the auto renewal plan because my daughter was using this app. When the amount got deducted I immediately stopped the renewal option and asked for a refund of the amount. I have been emailing through the app and through [protected]@betterme.world but to no avail.

these are the profile details

Full Name: Rilsa Raphael

Email: [protected]@gmail.com

Desired outcome: Please refund the amount

Read full review of BetterMe
View 0 more photos
Hide full review
ComplaintsBoard
H
5:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Taking money out of my account without my consent

I never used the app yet I keep getting charged for it monthly. I canceled the subscription in the past before the trial period yet I'm still being charged for an app I'm not using.

I didn't even receive any emails stating that I would be getting charged for a subscription that I never used.

I've gotten charged since January which is ridiculous because I've never used it and I'm sure you would see that in my account. I have attached a photo of all the payments you were taking without my knowledge.

Read full review of BetterMe
View 0 more photos
Update by Hayley Cross
Aug 14, 2023 5:26 pm EDT

Here is the 2nd photo of how much money you're taking from my account hopefully other people see this and not subscribe to betterme.

I was refunded once and they still continued to take money from me afterwards.

I'd like the money back that you took. All $278.44 cents!

That's 9 payments from February 12 2023 to August 9th 2023

Update by Hayley Cross
Aug 14, 2023 5:28 pm EDT

Taking 12 payments from my account without my knowledge. Not even an email even after I canceled my subscription. $278.44 I would like my money back asap and please take me off of this betterme subscription even though I canceled it!

Hide full review
ComplaintsBoard
J
10:39 am EDT

BetterMe Better Me fitness

Hi

It appears you have tried to take £59.99 from my account. Speaking to my Bank and checking the apps in my phone I think I may have downloaded your app. As you can see if you go into it your end, I have not used your app. Therefore please can you cancel my subscription immediately. You have Thames £37 from my account already, please refund this and do not take s as my money from my account. Thank you.

Jason Timmins

Desired outcome: Cancel account refund money taken

Read full review of BetterMe and 2 comments
Hide full review
2 comments
Add a comment
H
H
Hayley Cross
, US
Aug 14, 2023 5:22 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It's ridiculous how much money they keep taking without ones knowledge what a fkn scam

T
T
Tyla Maggs
, US
Aug 14, 2023 3:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Same thing happened to me! They have taken thousands out of my account without me knowing! Full on scam!

ComplaintsBoard
L
8:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Membership subscription

I emailed the Better me team on the 22nd of May 2023 to let them know that the program wasn't for me and that I did not want to renew my membership. This was 2 months before the membership expired. I even sent a second email asking for confirmation that this had been done. I did not get one response.

Then on the 24th of July 2023 Better me took out another payment of $89.99.

I have sent a further 4 emails asking for my money to be returned to my bank account, with no response.

Desired outcome: I want the $89.99 returned to my bank account.

Read full review of BetterMe
Hide full review
ComplaintsBoard
J
4:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Fraudulent removal of funds

On thev7.7.2023 2 amounts were debited from my credit card by Betterme.

I had never heard of this company prior to discovering the removal of funds.

At no time have I signed up for their services.

I have emailed them to request a return of my money. Their response was they have no record of my email address. I also included my phone number and have not been contacted by them.

Desired outcome: I would like my money returned

Read full review of BetterMe
View 0 more photos
Hide full review
ComplaintsBoard
P
9:26 am EDT

BetterMe Cancelled BetterMe 6 March and still being charged

Thanks for reaching out to BetterMe. This is an auto-reply to let you know we have received your request (ID 3877571).

This was the confirmation ID that I received and I have been charged every month since. How do I get a refund on this I have deleted the app immediately and never used it. I just wanted to check out the free trial.

Look forward to hearing from somebody +[protected]

Pam

Desired outcome: If i don't get a response I will post my complaint on HelloPeter. I would not normally do this but I am really unhappy as I am not getting any response

Read full review of BetterMe
Hide full review
ComplaintsBoard
L
10:22 am EDT

BetterMe Fasting

I signed up to Betterme in February this year. When the introductory amount run out. I contacted them to cancel the renewal each month. I logged into my account to edit the subscription. I cancel the subscription and then a page loads and says you must click on the email we have sent you to confirm your cancellation. The email never arrived. I’ve went through this process several times over the last five months and the email never arrives and they still keep charging me. There is no way to cancel the account as I paid for it using my credit card. I have contacted them several times to cancel the subscription. There is no response. And then in June I have been charged three times £34 each time on the same day in June over £100 . I’ve contacted them about this today and I have not yet had a reply though I’m not expecting to hear from them do not use this company.

Desired outcome: A refund for March April May June (3 months charges in June)

Read full review of BetterMe
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe Warning: BetterMe App Charged Me 5 Times & No Customer Service Response

This app is driving me crazy! I was so excited to sign up for a three-month subscription for only 25 bucks, but then things went downhill fast. I ended up getting charged not once, not twice, but FIVE times! And to make matters worse, the charges were all different amounts - three for 37 dollars, one for the correct price, and another for just one dollar. My bank thought it was fraud and cut off my card, so now I have to go through the hassle of getting a new one and resetting all my automatic payments. And to top it all off, I've emailed the BetterMe team four times and haven't heard back from anyone. All they did was cancel my subscription, which wasn't even what I asked for. And don't even get me started on the fact that there's no phone number to call and talk to a real person. This is NOT okay! I can't believe they get away with this kind of thing and most people probably don't even notice. If they fix this mess, I'll update my review, but for now, I'm beyond frustrated.

Read full review of BetterMe
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe BetterMe App Review: Decent Features, Terrible Customer Service

I gotta say, I had a pretty rough time with BetterMe. I mean, don't get me wrong, the app itself is pretty decent. It's got all the usual stuff you'd expect from a fitness app - workouts, meal plans, that sort of thing. But when it comes to customer service, they really dropped the ball.

So here's the deal. I signed up for a subscription back in July, but decided to cancel a few weeks later. I thought everything was sorted out, but then I noticed that they'd been charging me every month since then. When I asked them about it, they said I'd signed up for some kind of personal coaching thing, which I definitely didn't do. I mean, come on, I barely even know how to use the app properly!

Anyway, long story short, it took a ton of back-and-forth emails to finally get them to agree to a partial refund. And even then, they were still trying to push some other product on me that I had no interest in. It was really frustrating, to say the least.

So yeah, if you're thinking about signing up for BetterMe, just be careful. Make sure you keep an eye on your credit card statements, and don't let them talk you into anything you don't want. And if you do run into any issues, be prepared to spend a lot of time emailing back and forth. It's not exactly the most professional customer service experience out there, if you know what I mean.

Read full review of BetterMe
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe BetterMe Review: Tailored Workouts, Delicious Meal Plans, and Game-Changing Intermittent Fasting

The meal plans were also a highlight of the program. They were easy to follow and included a wide range of delicious and healthy options. The personalized exercise sets were a game-changer for me. They were tailored to my specific needs and goals, which made me feel like the program was designed just for me. The nutrition recommendations were also helpful, and I learned a lot about how to fuel my body properly.

One of the most significant benefits of the program was the intermittent fasting plan. I had heard about it before but never tried it. The program made it easy to incorporate into my routine, and I was surprised at how quickly I saw results. I felt more energized, and my weight loss progress accelerated.

Overall, I highly recommend BetterMe to anyone looking to improve their fitness and nutrition. The program is comprehensive, easy to follow, and tailored to your specific needs. The workouts are challenging yet manageable, and the meal plans are delicious and healthy. The intermittent fasting plan is a game-changer and can take your weight management to the next level. Give it a try, and you won't be disappointed!

Read full review of BetterMe
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

BetterMe BetterMe App Review: Achieve Your Fitness Goals with Patience and Understanding

BetterMe is an app that has been gaining popularity among fitness enthusiasts and people who want to improve their overall health. The app offers a variety of workout plans, meal plans, and other features that can help users achieve their fitness goals.

However, some users have reported issues with canceling their subscription. Some have claimed that the company uses the war in Ukraine as an excuse not to cancel their subscription. Others have said that they have been given the "oops something went wrong" reason when trying to cancel.

Despite these negative reviews, it's important to keep in mind that the BetterMe team is currently operating from Ukraine, where they are facing a difficult situation. They are volunteering to help internally displaced people and refugees, and ensuring the safety of their loved ones. It's understandable that they may not be able to respond to customer inquiries as quickly as they would like.

If you're having trouble canceling your subscription, it's best to reach out to the BetterMe team and explain your situation. They may be able to help you resolve the issue. In the meantime, it's important to be patient and understanding of the challenges that the team is facing.

Overall, BetterMe is a great app for anyone looking to improve their health and fitness. While there may be some issues with canceling subscriptions, it's important to keep in mind the difficult situation that the team is facing in Ukraine. With patience and understanding, we can all work together to achieve our fitness goals.

Read full review of BetterMe
Hide full review

About BetterMe

Screenshot BetterMe
BetterMe is a digital platform designed to help people improve their overall wellness. The company offers a diverse range of programs, tailored to individual needs and goals, which include customized workout and meal plans, meditation and breathing exercises, and expert coaching and support.

One of the standout features of BetterMe is its personalized approach to wellness. Users are asked to fill out a detailed questionnaire upon signup, which asks about everything from their fitness level and preferred workout styles to their dietary restrictions and lifestyle habits. This information is then used to create a unique plan for each individual, which is adjusted over time as progress is made and goals are achieved.

The BetterMe platform is also incredibly user-friendly, with a sleek design and intuitive interface that makes it easy to navigate and find the resources you need. Whether you're looking for a quick workout during your lunch break or a comprehensive meal plan for the week, everything is just a few clicks away.

Beyond its core product offerings, BetterMe also has an engaged community of users who can connect and support each other along their wellness journeys. The company hosts online events and challenges, provides regular updates and content on its blog and social media channels, and offers ongoing coaching and support through its team of certified experts.

Overall, BetterMe is a powerful tool for anyone looking to improve their physical and mental wellbeing. With its customized programs, user-friendly platform, and supportive community, it's no surprise that the company has quickly become a go-to resource for people around the world who are dedicated to living their best lives.
How to file a complaint about BetterMe?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BetterMe. Make it specific and clear, such as "Unauthorized Subscription Charge by BetterMe" or "Difficulty Canceling BetterMe Membership".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BetterMe. Include key areas such as:

  • The nature of the product or service you used.
  • Any issues with the app functionality or content.
  • Customer service interactions, including any communication with support staff.
  • Problems with billing or unauthorized charges.
  • Difficulties with subscription cancellation or refunds.
  • The steps you took to resolve the issue, including any correspondence with BetterMe.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as financial loss or frustration.
Remember to be as specific as possible and include dates, times, and any other relevant information about your transactions with the company.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BetterMe. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it's important to stay informed about the status of your complaint.

Overview of BetterMe complaint handling

BetterMe reviews first appeared on Complaints Board on Apr 27, 2023. The latest review A Personalized Wellness Journey with BetterMe was posted on Mar 27, 2024. BetterMe has an average consumer rating of 1 stars from 96 reviews. BetterMe has resolved 0 complaints.
Ratings on other sites
Trustpilot
Trustpilot
3.9
20226 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. BetterMe contacts

  2. BetterMe emails
  3. BetterMe social media
BetterMe Category
BetterMe is related to the Weight Loss category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.