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2.6 96 Reviews 51 Complaints
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BetterMe reviews 96

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12:00 am EDT

BetterMe A Personalized Wellness Journey with BetterMe

Embark on a transformative wellness journey with BetterMe, where every step is tailored to your needs and goals. As you explore the diverse range of offerings, from invigorating Pilates sessions to personalized meal plans, you'll discover a world of possibilities for a healthier, happier you. Join the community of satisfied users who have found inspiration and motivation through BetterMe's innovative approach to wellness. Start your journey today and unlock the potential for a better, more vibrant you!

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6:47 pm EDT
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BetterMe It was time for a change

I am currently in recovery from losing my fianc? and having postpartum depression along with the baby fat that goes along with having a newborn. Needless to say I put on a few pounds and have never been so upset about my weight.

As I was scrolling thru Pinterest looking for new workout routines for new moms and meal planning I came across the 28-day wall Pilates challenge and I was intrigued right away. I clicked on the link and I filled out the BetterMe questionnaire and it came up with a workout regimen customized to me and my needs as a new full time mom. I don't have to go out and buy any equipment or yoga mats. All I have to do is take time for myself each day and click on the routine set up for me in the comfort of my own home. Along with eating healthy and the reminders sent to my phone to log in my meals and water intake, BetterMe also recommends to take time each night, if I have the chance, to read to keep up with my brain health as well! If I need a little motivation to stay on track they give you the option to pay for a 1-on1 coach to help me with my fitness journey.

BetterMe is exactly what I needed to get my butt off of the couch and onto the floor with their wall Pilates. It's easy and convenient, not to mention there's zero threat and intimidation that goes along with going to the gym.

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12:00 pm EST
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BetterMe Life-Changing Transformation with BetterMe Health Coaching App!

As someone who has struggled with maintaining a healthy lifestyle and achieving my wellness goals, I can't express how grateful I am to have found the BetterMe Health Coaching app. This incredible app has been a complete game-changer for me, and I am excited to share my experience with others.

First and foremost, the user-friendly interface and intuitive navigation make it a breeze to get started. Upon signing up, I was prompted to set my personal health goals, and the app tailored a customized coaching plan to suit my needs perfectly. The range of goals available was impressive, catering to various aspects like weight loss, nutrition, fitness, stress management, and even mental well-being.

One of the standout features of BetterMe is the access to a team of highly knowledgeable and supportive health coaches. From day one, I felt like I had a personal wellness mentor who understood my challenges and motivated me to push my boundaries. They provided valuable insights, tips, and guidance, helping me stay on track and overcome obstacles.

The app's library of workout routines, meal plans, and meditation sessions is extensive, offering plenty of variety to keep things fresh and exciting. Whether I felt like doing a high-intensity workout or needed a calming yoga session to unwind, BetterMe had it all covered. The recipe suggestions were both delicious and nutritious, making it easier for me to maintain a healthy diet without feeling deprived.

The progress tracking system was a true motivator. Watching my improvements and achievements unfold through detailed charts and graphs was incredibly rewarding and kept me motivated to strive for more. Additionally, BetterMe seamlessly integrated with my wearable fitness tracker, syncing all my data effortlessly.

One aspect I greatly appreciated was the vibrant community of users within the app. It was inspiring to share experiences, celebrate milestones, and receive encouragement from people who were on similar journeys. The support and camaraderie fostered within this community were truly uplifting.

Since using BetterMe, I have noticed a profound positive impact on my overall well-being. I've lost weight, gained strength, and most importantly, developed a healthier mindset. The app has taught me the importance of self-care and empowered me to prioritize my health and happiness.

In conclusion, the BetterMe Health Coaching app has exceeded all my expectations. It's an all-in-one solution for anyone seeking to improve their health and live a more balanced life. With its user-friendly interface, expert coaching, diverse content, and an engaging community, it's a comprehensive platform that has transformed my life for the better. I wholeheartedly recommend BetterMe to anyone ready to embark on their journey to a healthier and happier self.

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  1. Pros
    1. Personalized fitness plans
    2. Holistic health approach
    3. Interactive workout guidance
    4. Nutritional meal suggestions
    5. Supportive online community
  1. Cons
    1. Crowded market with strong competitors
    2. One-size-fits-all approach may not suit all
    3. Potential privacy concerns with data handling
    4. Limited face-to-face interaction for users
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11:44 am EST
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BetterMe Better Me

I cannot express enough how grateful I am to have discovered Better Me Fitness! This platform has truly been a game-changer for my fitness journey, and I'm thrilled to share my positive experience. From the diverse range of workout routines to the expert guidance from certified trainers, Better Me Fitness has exceeded my expectations. The workouts are not only effective but also enjoyable, making it easier to stay committed and motivated. The variety ensures that there's something for everyone, regardless of fitness level or personal preferences.What sets Better Me Fitness apart is the seamless integration of technology and fitness. The app's user-friendly interface, coupled with features like progress tracking and personalized recommendations, has made managing my fitness goals a breeze. It's like having a personal trainer and a fitness community right in my pocket! The quality of the instructional videos and the attention to detail in each workout plan showcase the dedication of the Better Me team to providing top-notch content. I've seen remarkable improvements in my strength, flexibility, and overall fitness, all thanks to the well-structured and challenging programs available. Moreover, the positive and supportive community on Better Me Fitness has been a constant source of inspiration. It's incredibly motivating to connect with like-minded individuals who share similar fitness goals and experiences. The encouragement from both fellow users and the expert trainers is uplifting and keeps me coming back for more.

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9:38 am EST
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BetterMe Everyone should try it

I used to engage in different exercise by myself to loss some fats and to gain muscle. But it was not doing we any good then I was recommended to registers for better me three months ago. From that day till this day I have lost eight pounds and start to gain weights. It feels so good the way they present the exercises are very easy to apply is very customer specific.

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7:45 am EST
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BetterMe BetterMe: A Holistic Wellness Companion in My Fitness Journey

Using BetterMe in my daily routine for the past few months has showcased its adaptability. The workout programs suit various fitness levels, personalized meal plans encourage healthier choices, and mindfulness exercises contribute to a holistic experience. Though the motivating progress tracking is a plus, the subscription cost feels a tad steep. Despite that, BetterMe has been pivotal in my fitness journey, offering a well-rounded approach to well-being. To potential users: Explore BetterMe for a comprehensive wellness app experience.

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6:48 am EST
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BetterMe best services

betterMe is a popular fitness app that offers a wide range of features to help users achieve their fitness goals. According to user reviews, they like the variety of exercises offered, the customization of training plans, the ease of use of the app and the progress tracking. However, some users have reported that some exercises can be difficult for beginners and that the app can sometimes be slow or buggy. In general, BetterMe seems like a solid choice for people looking to improve their fitness, but it's always important to do research and read reviews before downloading an app.

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6:26 am EST
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BetterMe Good service

The BetterMe Fitness app has been a game-changer for my fitness journey. The diverse range of workouts, personalized plans, and user-friendly interface make it stand out. The app's guidance on both exercise and nutrition is comprehensive, helping me stay on track. Regular updates and new features keep things fresh. It's been a reliable companion on my path to a healthier lifestyle.

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2:42 am EST
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BetterMe Unlocking New Horizons with BetterMe: A Fitness Revolution

I'm thrilled to share my thoughts on the incredible fitness app, BetterMe. It has truly revolutionized my fitness journey, bringing about changes I never imagined.

Without a doubt, BetterMe has played a significant role in helping me change my lifestyle, and for that, I am highly grateful. If I hadn't discovered this app, I don't know where I would be in my fitness journey. BetterMe has truly been a game-changer for me.

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1:27 pm EST
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BetterMe Awesome fitness app

The BetterMe Fitness app has been a game-changer for my fitness journey. The diverse range of workouts, personalized plans, and user-friendly interface make it stand out. The app's guidance on both exercise and nutrition is comprehensive, helping me stay on track. Regular updates and new features keep things fresh. It's been a reliable companion on my path to a healthier lifestyle. Highly recommended!

Recommendation: go for it

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11:31 am EST

BetterMe Very satisfied with BetterMe

Better Me is a fantastic platform that I've found incredibly useful. The website's intuitive interface, coupled with its diverse range of personalized improvement plans, makes it easy to set and achieve personal goals. The tailored recommendations and progress tracking have truly made a positive impact on my journey towards self-improvement.

Recommendation: Don't be late

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9:19 am EST

BetterMe Empowering Your Wellness Journey with BetterMe: A Comprehensive Review

In the realm of wellness apps, BetterMe stands out as a beacon of holistic well-being, empowering individuals to take charge of their health and happiness. With its user-friendly interface, personalized guidance, and comprehensive range of features, BetterMe seamlessly integrates into your daily life, transforming your wellness journey into an enriching and rewarding experience.

A Personalized Fitness Companion

BetterMe's extensive library of workout routines caters to every fitness level, from beginners seeking gentle guidance to seasoned athletes striving for peak performance. Whether you prefer the energizing intensity of HIIT workouts or the mindful flow of yoga, BetterMe has a program tailored to your preferences and goals.

Nourishing Your Body and Mind

Complementing the physical aspect of wellness, BetterMe provides carefully curated meal plans that are not only nutritious but also delightfully delicious. Each meal plan is designed to fuel your body with wholesome ingredients, ensuring you have the energy to tackle your day and achieve your fitness goals.

Tracking Progress and Staying Motivated

BetterMe understands that staying motivated is key to achieving sustainable wellness goals. That's why it provides personalized challenges and progress tracking tools, allowing you to monitor your progress, celebrate your achievements, and stay inspired along the way.

Mindfulness and Mental Well-being

Recognizing the interconnectedness of physical and mental well-being, BetterMe offers a wealth of resources to nurture your mind and cultivate inner peace. Daily mindfulness exercises, guided meditation sessions, and insightful podcasts on mental health empower you to manage stress, enhance self-awareness, and cultivate a sense of inner calm.

A Supportive Community

BetterMe goes beyond being a mere app; it fosters a vibrant community of like-minded individuals who share your commitment to wellness. Connect with fellow members, share experiences, exchange tips, and find encouragement as you embark on your wellness journey together.

A Comprehensive Approach to Wellness

BetterMe's holistic approach to wellness sets it apart from other fitness apps. It recognizes that well-being encompasses not only physical fitness but also mental clarity, emotional balance, and mindfulness. By addressing each aspect of well-being, BetterMe empowers you to achieve true and lasting wellness.

The Verdict: Your Wellness Partner

With its user-friendly interface, personalized guidance, and comprehensive range of features, BetterMe is the ideal wellness partner for anyone seeking a transformative journey towards a healthier, happier life. Download BetterMe today and embark on a path towards holistic well-being, empowering yourself to thrive in every aspect of your life.

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8:24 am EST
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BetterMe Empower Your Fitness Journey: A Comprehensive Guide with The Fitness Page

The Fitness Page proves to be a valuable resource for individuals aiming to enhance their health and well-being. It provides a diverse range of tools, including training tips, diet plans, nutrition insights, exercise articles, training videos, and more, to assist users in reaching their fitness goals. Additionally, the Fitness Page fosters a supportive community where users can share tips and experiences, creating a motivating environment for self-improvement.

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7:11 am EST
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BetterMe This Fitness Page is an excellent

This Fitness Page is an excellent tool for those who want to improve their health and well-being. Offers a variety of resources to help users achieve their fitness goals. These resources include training tips, diet plans, nutrition information, exercise articles, training videos, and much more. This Fitness Page also offers a community of users to share tips and experiences. This community is a great way to motivate yourself and get support from other users.

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6:53 am EST
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BetterMe I'm delighted to share my thoughts on the amazing fitness app

I'm delighted to share my thoughts on the amazing fitness app, BetterMe. It's truly revolutionized my fitness journey, bringing about changes I never imagined.

To begin with, I must applaud BetterMe for its user-friendly interface. Since the app's installation, I've been impressed by its intuitive layout and effortless navigation. The smooth user experience has made using it a pleasure, enabling me to concentrate on my fitness objectives without any interruptions or difficulties.

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6:44 am EST

BetterMe A Life-Changing Journey with BetterMe

I am thrilled to write this feedback about the incredible fitness application, BetterMe. It has been an absolute game-changer in my fitness journey, transforming my life in ways I never thought possible.

Firstly, I want to commend BetterMe for its user-friendly interface. From the moment I downloaded the app, I was amazed by its intuitive design and easy navigation. The seamless user experience made it a joy to use and allowed me to focus on my fitness goals without any distractions or frustrations.

The variety of workout programs and plans offered by BetterMe is truly impressive. Whatever your fitness level or goal, this application has you covered. Whether you're looking to lose weight, build muscle, improve flexibility, or enhance overall well-being, BetterMe has a program tailored just for you. The depth and diversity of the workouts keep me engaged, motivated, and eager to push my limits.

Recommendation: The variety of workout programs and plans offered by BetterMe is truly impressive.

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6:27 am EST
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BetterMe Empowering Wellness

I've had the incredible pleasure of using the BetterMe app, and I can confidently say it has been a game-changer in my wellness journey. From the moment I embarked on this adventure, the app has exceeded my expectations in every way possible. First and foremost, the variety of workout plans and personalized fitness routines is simply outstanding. Whether you're a beginner like me or a seasoned fitness enthusiast, BetterMe caters to all levels with easy-to-follow exercises that can be customized to your fitness goals. The app's user-friendly interface makes navigating through the plethora of workouts a breeze, ensuring that you stay motivated and engaged throughout your fitness journey.

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6:21 am EST
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BetterMe best services

application well-made, intuitive application. I really like the menu and activity suggestions. I regret that it doesn't pair with more tracking apps and that Pilate isn't in French. The speed with which you can get back into shape is incredible. The short period, at home, which takes us very little time for results. Thank you Better Me and I suggest it to everyone I know.

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1:14 am EST
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BetterMe satisfied

BetterMe stands out as an exceptional health and fitness app, simplifying the tracking of your daily intake and macros in an incredibly user-friendly way. The app streamlines the monitoring of your dietary habits, making it effortless to keep tabs on what you eat and the quantities consumed.

Beyond just diet, BetterMe incorporates a water tracker and step counter, aiding you in meeting your daily wellness objectives. Whether your goal is weight loss or maintaining a healthy lifestyle.

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12:40 am EST
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BetterMe Great fitness app

BetterMe is an app for health and fitness that gives you expert advice from personal trainers and nutritionists. You can access personalized plans for workouts, recipes for healthy meals, tools for tracking your progress, exercises for mindfulness and meditation, and a community of support.

The app is easy to use, effective, affordable, and convenient. The workouts are effective and well-designed, the recipes are nutritious and delicious, and the tools for tracking your progress are motivating and useful.

The exercises for mindfulness and meditation are a good way to de-stress and relax. If you want an app for health and fitness that is comprehensive, BetterMe is a great choice.

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BetterMe complaints 51

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12:46 pm EST

BetterMe Not receiving service

I have tried to find this account. Or where I signed up for it. I have never used this. I'm sure the way to look to see if the service was ever used. Or downloaded. But I don't have the service. I've never used a service but I just notice. I am being charged on my credit card for this. And there's no way to talk to someone to cancel or get a refund.

$30.99 Jan. 12 2024 and finding out if there are more

[protected]@gmail.com

Tracy Barker

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9:44 am EST

BetterMe Harrassing and forced charges without approval

I am 76 years old and have more important issues to focus on than monitoring this company's behavior. I have reported to paypal, Discover and my bank. I've also unsubscribed, emailed BetterMe to stop the emails of solicits and they continue to flood me with coaches and sales pitches. I got duped upfront by telling me to respond with this number above the line in an effort to get a response. I did that and they started to charge me for something I haven't a clue I purchased. PLEASE REMOVE ME FROM ANY CONTACTS.

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1:47 pm EST
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BetterMe Better me subscription

I have tried contacting everyone regarding this. No one is replying. I installed Better me app to try out and subscribed for a small subscription. After authorizing the payment i got few more confusing questions and then all of a sudden i got an alert from my bank saying a big amount got deducted. To see they have subscribed me to a coach. immediately i unsubscribed and requested for a refund. Then i got a mail saying i should unsure from everything in order to process. So i did. And mailed them so many times.

Refund Request ID 7898536

Because of this i even lost the interest to try out a small plan.

Please can anyone help me get my refund as i didn't even use any facilities even 10 mins coz it was an accidental subscription, and as the amount is a big amount for someone in my country for a workout program.

Joshua Fernando

(Josh)

Claimed loss: USD 23.99

Desired outcome: Refund

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Is BetterMe legit?

Our conclusion: After a detailed review, ComplaintsBoard finds BetterMe to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, BetterMe is known for their high standards and safety. If you're thinking about dealing with BetterMe, it's wise to check how they handle complaints.

BetterMe earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

BetterMe has received 39 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Betterme.world has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Betterme.world has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

BetterMe as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for BetterMe have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up BetterMe and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Betterme.world appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While BetterMe has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 51 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • BetterMe protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.
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9:25 am EST
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BetterMe betterme fitness app

i signed up to this app from an advert off Instagram.

Paid for the trial period but when i came to use the app I encountered a glitch where it said it did not recognise my account.

I contacted support they said they couldn't find my account on the email address I was using. When I replied they did not answer. This happened twice.

I then got busy with work and forgot to follow up. Now a new charge has gone off my card for $50. i've contacted support again and there is no answer.

it's clearly a scam

Claimed loss: $60

Desired outcome: Refund the full amount to my credit card

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2:14 pm EST
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BetterMe BetterMe

BetterMe is ABSOLUTELY disgusting! They scam people! After cancelation of the auto-payment process/subscription, they continue to charge and refuses to give a refund. When you message them, they give nonsense responses blaming users, when their system is the problem.

We started the trial period on October 2nd. On October 28th we were charged full cost. However, when we canceled on November 11th, they charge us again on November 25th.

Dealing with their customer service is horrible and they're refusing to refund the payment.

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8:46 am EST
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BetterMe Subscription Cancellation

They have not replied to my support ticket in a week. I am adamant that I cancelled my "auto-renew" subscription but apparently it looks like it continued. They have taken over £60 from my card and will not respond to multiple support tickets raised. I am unsure of the next step as they seem to be one of those companies that just hide behind an inbox and have no actual way to speak to a human over the phone (to resolve it in less than a minute)

Please see the attached picture that clearly shows the wording "So, what are you waiting for? Renew your plan, today!" Showing I had not allowed any renewal

At a loss and at a time when that money is very much needed

Claimed loss: £63.65

Desired outcome: Full refund of the money taken

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Update by D.L.Moore
Nov 15, 2023 8:29 am EST

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1:12 pm EST
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BetterMe Service

I have on numerous occasions cancelled my program with this company,on the 7th of October 2023, the same day that I,by accident paid 2 amounts, verified by my bank, paid money to the wrong company.

I have send numerous emails to them, explaining my mistake and they just don't care.

It's the one excuse after another without any solutions or refund,for which I am entitled to.

I am about to contact the Fraud department of my bank,as they simply just ignore me.

This has been going on for over a month,100% , trying from my side.

They simply ignore my plight for help and they refuse to refund me.

I have received nothing but disgusting service and greed for money.

I do not recommend any person to do business with them.

I have even send my bank statements twice,to prove to them that I paid the amount on the 7th of October, realized my mistake and immediately contacted them.

This is disgraceful service.

Claimed loss: R1 200 in South African rand.

Desired outcome: Please refund as soon as possible ( full amount).

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2:14 am EDT
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BetterMe Subscription

I subscribe to one of their service for a specific period for amount SGD 24.99.

Now, they have been charging me since last two months SGD 49.99 without my authorization.

I never subscribed to their recurring subscription, still they continue to charge my credit card.

This month I saw my credit card transaction details, and got to know about the recurring charge.

I sent a few message to their help centre, but no response.

I haven’t even used their app or services..

Desired outcome: Please return my last two months’ charges (SGD 49.99 per month).And, stop charging me in the future… remove my credit card details from you app/ website…. I have no intention to subscribe or use your services.

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3:54 am EDT

BetterMe Unathrorized Credit card charged

On the 30th of July, I sent an email to [protected]@betterme.world, to cancel my subscription and ask for a refund, if I could not get a refund then at least cancel my subscription, until now no one has reached out to me, and now another HUGE amount has been deducted, I need a full refund ASAP, as I have not even been using the service, now i am being charged, money I cannot afford to lose! Please refund the money and CANCEL my subscription.

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6:47 pm EDT
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BetterMe BetterMe Unauthorized Charges

I signed up for a free trial of a BetterMe app and canceled before the trial date. I received a confirmation email stating my account and subscription had been canceled. My debit card has since been charged 4 months in a row and every time I have emailed the company and been told the subscription is no longer active. Each month, I’ve had to jump through hoops to get the unauthorized charges refunded. This company should be shut down.

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3:53 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Earlier this year I wanted to give this app a shot after seeing it for months pop up in my feed a on social media. So I downloaded the app and made and account set up with Apple. A few days later I got charged which I figured was just the end of the trial. But I remembered that I downloaded because there was a special going on (on instagram) one year for...

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3:27 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought the subscription of BetterMe Pilates app in Feb 2023 as follows. My cancellation was made in late March, so I was told that it should be cancelled in May. However, AUD49.99 is still charged this month again. I deleted the app from my phone as soon as I made the cancellation so that the system could see that I never used it again after...

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8:16 am EDT
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BetterMe BetterMe

I was looking at there website and was going to join so entered my details. I decide not to at the moment due to being in hospital. I pressed the wrong button and subscribed by mistake. I contacted them immediately and got an email back that no they wouldn’t sue to contact terms. Their contact terms were confusing. I want my refund back asap how do I get it back at it was a genuine error in subscribing

Desired outcome: I would like my money refunding back to my account. The money taken was £39.99 and £8.71

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9:04 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hi all, **I HAVE BEEN GRANTED A FULL REFUND 3 MONTHS AFTER SIGN UP** As several of you are reporting I also signed up to the BetterMe program thinking it was a months trial at a discounted rated and ended up with it automatically renewing and not realising and I didn't use it even once. As soon as I signed up I tried to download the App but couldn't due...

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4:39 pm EDT

BetterMe Cancel and being double charged

Yes in august I signed up for 7 day trial. I cancelled with in time frame, then this month I got charged again. Reached out to your customer support, ice 25 times with all my information, such as my email: [protected]@yahoo.com - how you charged me thru PayPal and sent copies of invoice that you people charge me! What more proof do u need? I want this resolved and my money back! What a poor company!

Desired outcome: Money refunded

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2:59 pm EDT
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BetterMe Better Me

I got charged $43.88 from this company today, and they advised they will not be refunding me as they're saying my account is still active which it is not. They told me the steps to take in order to cancel the subscription is by putting my email address into the account section on their site which I could not do because it says it does not recognize my email, because clearly it is not an active account.

All I want is for this account to be closed on their end and to be refunded this amount back into my account.

Desired outcome: account closure and refund

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6:33 pm EDT
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BetterMe Beware

This was an accidental purchase on Tuesday, 9/26/23. I’ve tried to contact them twice asking for a refund. I inquired about this exactly 6 mins after it was accidental purchase. I got an automated email with this ID 6549303 and they stated they would do their best to get back with me. In my opinion they are a scam because once you pay you can’t get pass anything without them trying and to make you purchase other programs, etc.

Desired outcome: Refund me

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10:15 am EDT
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BetterMe BetterMe fitness

Since July 2023 I have been requesting to cancel my BetterMe subscription and presently 5 x additional payments have been taken from my PayPal account.

I have never used this service - not even trial subscription.

Please response to my complaint - this matter has remained ignored by BetterMe Customer Service since August?!

This lack of Customer Service is unacceptable! I request a response ASAP

The email i believe is associated with this subscription is [protected]@me.com or [protected]@yahoo.co.uk

The payments have been taken via PayPal: (Username [protected]@yahoo.co.uk)

Example Invoice Ref:[protected]

I await your response and thanks in advance.

Miss Duncan

Desired outcome: Full Refund for the 5 x Payments of £37.19 - Totalling £185.95

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7:39 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I approached your customer support on the 22.8.23 as I saw you had charged me twice for Pilates and also I wanted to make sure that I had canceled all subscriptions. I sent 4 reminders on this and only on the 12.9.23 did I get a reply - but only a partial reply where support stated "we can confirm that it has already been canceled. Moving forward, there...

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5:35 pm EDT
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BetterMe Better Me Pilates

I cancelled my subscription and a payment was taken out. No phone number to get through on, email bounced back. I'm trying again to other emails addresses. They get you get there, and that's where it ends. Where is the customer service.

I've just tried to submit this and it's telling me it's too short, really how much more can I say, you've taken money out of my credit card that should not of happened. I would like to be refunded.

Desired outcome: Would like my refund of $119.99 reversed.

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About BetterMe

Screenshot BetterMe
BetterMe is a digital platform designed to help people improve their overall wellness. The company offers a diverse range of programs, tailored to individual needs and goals, which include customized workout and meal plans, meditation and breathing exercises, and expert coaching and support.

One of the standout features of BetterMe is its personalized approach to wellness. Users are asked to fill out a detailed questionnaire upon signup, which asks about everything from their fitness level and preferred workout styles to their dietary restrictions and lifestyle habits. This information is then used to create a unique plan for each individual, which is adjusted over time as progress is made and goals are achieved.

The BetterMe platform is also incredibly user-friendly, with a sleek design and intuitive interface that makes it easy to navigate and find the resources you need. Whether you're looking for a quick workout during your lunch break or a comprehensive meal plan for the week, everything is just a few clicks away.

Beyond its core product offerings, BetterMe also has an engaged community of users who can connect and support each other along their wellness journeys. The company hosts online events and challenges, provides regular updates and content on its blog and social media channels, and offers ongoing coaching and support through its team of certified experts.

Overall, BetterMe is a powerful tool for anyone looking to improve their physical and mental wellbeing. With its customized programs, user-friendly platform, and supportive community, it's no surprise that the company has quickly become a go-to resource for people around the world who are dedicated to living their best lives.
How to file a complaint about BetterMe?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BetterMe. Make it specific and clear, such as "Unauthorized Subscription Charge by BetterMe" or "Difficulty Canceling BetterMe Membership".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BetterMe. Include key areas such as:

  • The nature of the product or service you used.
  • Any issues with the app functionality or content.
  • Customer service interactions, including any communication with support staff.
  • Problems with billing or unauthorized charges.
  • Difficulties with subscription cancellation or refunds.
  • The steps you took to resolve the issue, including any correspondence with BetterMe.
  • The company's response or lack thereof.
  • The personal impact of the issue, such as financial loss or frustration.
Remember to be as specific as possible and include dates, times, and any other relevant information about your transactions with the company.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, receipts, or screenshots. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BetterMe. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it's important to stay informed about the status of your complaint.

Overview of BetterMe complaint handling

BetterMe reviews first appeared on Complaints Board on Apr 27, 2023. The latest review A Personalized Wellness Journey with BetterMe was posted on Mar 27, 2024. BetterMe has an average consumer rating of 1 stars from 96 reviews. BetterMe has resolved 0 complaints.
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BetterMe Category
BetterMe is related to the Weight Loss category.

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