BetterMe review: Two accounts made

Earlier this year I wanted to give this app a shot after seeing it for months pop up in my feed a on social media. So I downloaded the app and made and account set up with Apple. A few days later I got charged which I figured was just the end of the trial. But I remembered that I downloaded because there was a special going on (on instagram) one year for $29.99. I thought that was great considering it’s normally $53 every 3 months. Well, 3 months later I got charged the $53. I emailed them and they told me I had two accounts to uninstall and reinstall the app and it should be fixed. I didn’t worry about it until 3 months after that I got the same charge.. this has been going on for almost a year. I have cancelled it on my Apple end but even that states I don’t own anything until Jan 2024. I have emailed asking for refunds and for my account(s) to be cancelled with zero response at all. I have even called my bank to report the payments as fraud. My next course of action is going to be the BBB and then legal recourse. BetterMe has taken a little over $150 of my funds that was not agreed upon and refuses to even acknowledge any of my emails about my concerns. I never pay for stuff like this and this is why. It will NOT ever happen again!