BetterMe review: Better Me Pilates APP, Still charging after the cancellation since May 2023

I bought the subscription of BetterMe Pilates app in Feb 2023 as follows. My cancellation was made in late March, so I was told that it should be cancelled in May. However, AUD49.99 is still charged this month again.

I deleted the app from my phone as soon as I made the cancellation so that the system could see that I never used it again after that.

Please stop charging asap. I will send a dispute to AMEX for this month's charge if the company is not going to amend and erase it.

Welcome

to BetterMe!

Congrats, you've activated an introductory offer subscription for BetterMe.

Date of purchase:

2023-02-16

Email:

asami.g.[protected]@gmail.com

Introductory offer period:

30 days /starting 2023-02-16

Introductory offer price:

24.99 AUD

Subscription period after introductory period:

30 days /starting 2023-03-18

Subscription price:

49.99 AUD /starting 2023-03-18

This payment will be specified at your bank as:

betterme-pilates.com

After your 30 days introductory plan period, unless you cancel online before 2023-03-18, your subscription will renew automatically and you will be charged 49.99 AUD, the full not discounted price each 30 days before you cancel. Subscriptions renew automatically at the end of each period unless you cancel online in your profile.

If you are unsure how to manage your subscriptions, visit our Subscription Terms. You may want to take a screenshot of this information and save it.