Comcast / Xfinity
Reviews and Complaints

They have to check their vans... I am sure there are a ton, but someone at the company knows about damaged vans.

If you ever had any chance of winning me back as a customer, yesterday pretty much killed it.

There was a massive snowstorm here in late October that knocked down trees and ripped utility lines from poles and homes. I was already a former Comcast customer by then, but your cable was still attached to my house. A piece of it still is. When my power returned, I contacted Comcast via the Web requesting that you either remove or repair your line and included full contact data.

The response? It should have been "we'll schedule a technician to come take care of it". Instead, I was told to either visit my local office or call the 800 number. The wire, or at least a piece of it, has now been coiled on the pole by my house for over a month.

I visited the local office on a Wednesday afternoon only to find a horrendous wait time. I finally asked one of the overworked, and understaffed, customer service reps for the 800 number and burned some cell phone minutes. A technician is finally scheduled to come to my house. Had your service been on a par with the repair technician I spoke to yesterday I would still be a Comcast customer.

What do I want you to do? For the sake of the customers you still have, get some useable customer service. Start taking repair/service requests via internet instead of just overworked stores or annoying 800 numbers. I am now paying more for a FIOS connection, which I can ill afford, but it's worth it to be rid of you. Second, remove the wire, as promised. A reply would be nice, but I'm not expecting much. Comcast doesn't deliver much.

These people owe me a refund for unnecessary charges.
They said I paid for abook that I didn't recieve. So I want every refund that they charge me. Including the bank charges of every $35 that my account was overdrawn. My confirmation number is 080309-[protected] and I want my membership withdrawal.

Thank you,

Ms Theresa D. Davis

When the web page loads you start looking at the headlines then the whole #@$#@! page shifts down jerkiing you eyballs out of their sockest so that Comcast can tell you they are going to change their page.

I also signed up for Comcast Internet and Cable. It has been six months and it is still not working right. I was told I needed a new modem, which I purchase. Then they said it was my router and I got a new one. Then it was the speed (the speed was the same as my DSL and I had never had issues with that) and I upgraded. I have had at least 7 tech appointments and today, after waiting around for several hours, I was told that the automatic dialer had called and left a message and since I didn't get the call, the tech skipped me. I called them thirty minutes into the window to ask when they might be by since I had told them when I set it up that I needed to leave right afterward. They said they couldn't call anyone, it's a big secret. Evidently, according to them, the automated call went out a few minutes later. I have been glued to the phone for almost four hours. There are no missed calls or messages on my phone, either the main recorder or the backup. They confirmed the appointment two times. And they still didn't get it right. I am a single mom, kid in college, and work for myself so when I stuck here waiting for Comcast, I am not making any money. I live in a rural area with no other affordable options or I would be out of here even though I have so much invested in all their upgraded equipment I had to buy. We're powerless and they know it.

COMCAST BILLED ME FOR AN "UNRETURNED EQUIPMENT'--SUPPOSEDLY UNRETURNED

Billed for an equipment that supposedly was not returned. In fact, it was not only returned, but picked-up by a Comcast technician.I kept calling and telling Comcast that I had returned it but still, my bill was sent to a collection agency, who obviously ignored the proof that I sent them about the return of the equipment. In the end, I payed so I the debt collector would stop calling and sending me letters of collection. I needed to move on with my life. I also didn't want my credit score ruined.

Bottom line is, I got cheated of $150 by Comcast. This is just totally wrong! There is no justification for this.

I absolutely hate the AOL Internet Service. It is slow and difficult to maneuver through. Comast, you are ruining a good thing. The same holds true with the "Blue Zone" or "Comcast Zone." You are going to lose a lot of customers if you don't go back to the way you used to do business.

"Frustrated" logged his/her complaint over a year ago (2009). First, I am not a Comcast customer. I have been trying to have Comcast correct their records/mailing list(s) concerning an erroneous addressee and possible identity theft. The frontline of what is termed "customer service" tows the corporate line well. During two seraparte telephone contacts, I was informed in monotone that corporate policy precludes sharing or revealing any customer information. I am pleased to know that, at least in theory, such policy is in place and adhered to. However, in my case, I provided Comcast's representatives with the name in question and the address wrongly attached to the address. All I needed was for them to direct me in how to correct their erroe. Instead of the representatives transferring me to a department or providing a corporate policy/approach to addressing the specific issue, they tried to sell me a package. Wouldn't common sense dictate that I be transferred to a supervisor who, theoretically, would be able to respond to the issue about which I was providing notification? Subsequent to my telephone contacts with Comcast reps, I sent an email to the general electronic contact address. To date I have not received a response to my inquiry/notification. I have absolutely no confidence in an entity or its agents when the simplest of matters has no procedural redress. Until Comcast tightens it's approach to customer service, including prospective customers, and makes customer service an "out loud" priority as opposed to a merely whispered suggestion, I will not consider becoming a customer and I will share my experience in all appropriate venues.
Truth and Justice

I'm in miami, fl the comcast service is SUCKSSSS.It's sad i have been without T.V for 2 day and i have a child of 3 years old that is sick just because THECNICAL PROBLEM.I WILL CONTINUE THIS MESSAGE JUST TO OPEN OTHER PEOPLE AND WARNING THEM TO USE THIS SERVICE that is a NIGHTMARE call them [protected] comcast

When I signed up for this package I was told that I got channels that I have never been able to access. When I call the CSR tells me yes I should have the channels and calls out a service guy. Then the service guy gets here and sais no they do not have those channels for my tier, and handed me another paper different from the one the CSR sent me. How can they say they offer more channels with a package then local say that it is not part of the tier? That is False Advertising. It would be like buying a car with a V8 then finding out its a 4 banger. I recorded my last call with the CSR saying I should get the channels. So maybe I can get somewhere with the next service guy coming in 2 days.

i received a new channel lineup guide from comcast in the mail, i called about the new channels listed under my plan and the customer svc rep told me that is not true and that i will continu to receive the channels i am currently receiving.

Comcast told me that I should have read the disclaimer on the bottom of the ad. I would like to know if anyone can read that? They are liars, cheats and will advertise false statements to trick customers into signing their contracts.

Although to order on the ad it says to call 1-800-Comcast but they told me that they don't give rebates. The third party advertisers do that. Well, actually they don't . It's a trick. Anyone fooled by Comcast false advertising please file a complaint with the Attorney General of your state.

I HATE those people with a PASSION!
They are all foul (over-priced) demons straight from the pits of hell.

Digital Landing Complaints - Never Received Rebate

If you have not received your rebate. Please do not hesitate to contact us at www.activationcenter.com . There you can submit your concern and we will contact you in 1 business day. You may also contact us via e-mail at CSR@DigitalLanding.com. We look forward toward resolving your concern.

Sincerely,
Customer Service
Digital Landing

I am also a victim of this scam. Every time I call, I get a new person who takes my conf# and says "We'll send your gift card out, you should get an email soon."
No email. no gift card.
I've filed a complaint with my attorney generals office.
I've filed a complaint with Comcast.
& I filed a complaint with Amazon (who wants to be associated w/ scam artists?)

Comcast still uses this company to sell their services, and since they also directly benefit from this scam I included them in my report to the AG's office. Please send a complaint to your AG if you've been a victim of this scam!

i signed up for the comcast triole play at Walmart mainly because I was handed a walmart gift card and was promised a $200 rebate. Now I can't my rebate because I don't have the employee verification #. I'M PISSED!

I've signed up for Comcast double play for internet & cable service with a rebate of $200 on August 31, 2009. However, when I called comcast in October for furthar information about my rebate, the repersenative told me I had to use Comcast for at least 90 days. Since December would be my 90th days, the rebate paperworks should be sent home with my bill. I waited, yet I never received my rebate paperwork. So once again i called Comcast & the representative told me she would ask her manager to call me back for further information. I never got a call back so I decided to call comcast again, they transfered me to the rebate line & I was told my rebate has expired 60 days after I signed up for Comcast. I never got any emails about my rebate, & was informed the wrong information about my rebate. Is there anyone who could help me resolve my issue?

Thank you for your patience with us. We have sent your gift card in August of 2009. Please let us know that you recevied it.

Acceller Team

I also submitted a rebate for the $200 gift card and still have not seen anything and it has been 20 weeks now.

yes they are a terrible company and the cost is way to much i cancelled comcast around june 6 2014 owe about 73.00 i pay them 10.00 a month topay it off i notice money missing i my account i get a copy of my bank statement for the 2 mo. comcast on 8-2-14 took out 102.22 dollars on my debit card i did not owe i dispute the charge with my bank they take about 111.5 weeks i get a letter that says they find no error on the charge other complaint would have to be to comcast the it starts 13 phone calls to SO-CALLED billing 2 faxs bank letter bank bill shows debit of 102.22 comcast says they dont show that charge on my ex- account i tell them i sent my bank statement it was took out i cancelled that debit card because they could do it again twice i was told a manager will call me back a solve this no call back i called again this morning 12-10-14

Comcast is horrible. I recently found out that they have overcharged me for over 2 years. They will only reimburse me for 6m. I have escalated the issue to a supervisor and have had to call 3x with no results. Each time we are promised that a supervisor will call me back but they don't.

HORRIBLE - don't get comcast as a service. Once you get them for internet, it takes a lot of time to start a new email and ensure that everyone has your new account - can be difficult if you have a business. I will be taking those steps and dropping comcast.

Comcast - you are a horrible company!

I was looking to add HD service to my account. Comcast's website shows the products in my area (they ask for your zip to give you quotes). The site says it's $6.50 a month plus a $15 set up fee. When you try to order the service online, you're forced to chat with one of their so called 'customer service agents' who tell you the service costs $8 a month and the setup fee is $20. If you point out that they advertise otherwise, they tell you 'prices are subject to change'. What the hell? This is fraudulent, plan an clear - bait and switch advertising.

Do NOT believe anything a Comcast 'representative' (see above) claims about 'investigating' or 'resolving' your problem. I SPEAK FROM PERSONAL EXPERIENCE. I stupidly tried to "resolve" my problem (nearly the same as yours) when a Comcast representative (Richard Spence) called me following my complaint to the Department of Commerce). He asked me irrelevent questions, & made himself sound 'sympathetic' and left me with a promise to 'work something out to my satisfaction'. He not only never MADE me such a 'resolution', but he used the info I gave him to make false & misleading claims to get my DOC claim against Comcast dismissed (I have since asked & received a reopening of the case based on Mr. Spence's fraudulent & misleading in getting the claim dismissed-including the use of provided misleading info. which had NOTHING TO DO WITH THE CASE.

Don't provide ANY info. to a Comcast 'representative'. They will not HESITATE to lie & defraud you, & use it against you. Tell them you'll only communicate with them through your attorneys. They are the biggest fraudscam artists there are.

I have seen this 'we_can_help' scam on other complaint sites. From what I've read, it's just another Comcast attempt to scam you (I've already seen the result of one complaintant who DID communicate with this e-mail addy, and he was sorry he did). DON'T fall for it.

On behalf of Comcast, I apologize for the misrepresentation on our product's pricing. We would like to investigate this further. Please contact us at the email provided below so that we can obtain more information from you.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

I relocated to Florida after having an account with Comcast for over 20 years. I was required to initiate a new account. The installation was horrible. The technician broke my wall unit and left the cable wire exposed across my front lawn, walkway and driveway. After several hours the technician left my home with the job incomplete. It took more than 5 additional appointments for the installation to be completed and my television, phone and internet services to actually work.

Throughout the process I would receive automated phone recordings to confirm appointments that I had never made. My attempt to contact their customer service offices were very frustrating. Long hold times and representatives who could not accommodate the simplest of requests. Repeated requests to speak with supervisors were met with assurances that they would phone me back when they could "fit me in". This, of course, was nothing more than a string of broken promises that caused further angst.

After the service was finally installed (two months later) I received my first invoice for $678! I had already paid $207 at the time of the first appointment.

This required further calls to the customer service hotline and more frustration when they acknowledged the billing error but told me that they couldn't fix it! They unbundled my service for pricing and were unable to calculate an accurate bill.

I was required to pay to keep the services on with the assurance that they would correct the issue and provide me with the appropriate credit. Finally, 3 months later I received an additional invoice for $480 and phoned to complain. I refused to pay it. A supervisor, once again, acknowledged the error and promised to fix it. This was just days before they turned off my service.

Today I filed a complaint with the Federal Communications Commission, the Better Business Bureau, and have posted here and sent a letter to the editor of the local Sun Sentinal in South Florida. I am sure that I will eventually receive the credit due but would warn any buyer. The service is inadequate and the employees demonstrate the utmost in apathy furthermore I found everyone from the entry level phone rep to the supervisors to be incompetent. Unfortunately, they have a monopoly in Parkland Florida leaving no alternative.

My mother was taken to proctor hospital by the rescue squad may 1, 2017 and to the bel wood nursing home may 17, 2017 to present. I have made several attempts to cancel comcast communications, to no avail, even though there is not a t. V.In the house. I now get a threatening over due account notice. May be that the all caring machine that does the billing was not informed. Please cancel the poor service.

I was transferring my service from Weston Florida to Hollywood Florida I scheduled the appointment online 2 weeks in advance was told I would be able to keep same boxes they would just reprogram. so Friday the 30th I wait between 8-11 and noone shows Up I call and they say the tech left a door tag no door tag. I fight with them they set up an appointment for Halloween between 11-2 at 2pm on the dot the tech arrives we walk through i explain what we need he doesn't have my basic Digital boxes so I have to pick them up at a locations if I want them mind you Im transferring service same amount of boxes etc. then he ask me if I have a drill cause he didn't bring his I of course allow him to borrow my drill. then he ask me if I know where a home depot is cause he doesn't have a drill bit. so we both leave me to get the boxes him to get tools. I am of course giving a problem at comcast center cause they are 2 different accounts until the tech calls boxes in or some bs. anyways i get back to the house the tech is hooking everything up 4.5 hrs pass he has to go up on pole finds the tap in on the pole is broken so he calls his service center which informs him to call the line supervisor darryl which tells him to unhook someone else from tap and hook me in so he can close the call that the neighbor that loses cable will call in and they will eventually send a line team out please remember I wasnt on phone this is just what the tech told me. after that the supervisor calls back and tells him to forget the first idea and just split from the tap in with a splitter. so we then go back inside where my modem and one basic digital box isnt working and he doesnt know why so he tells me monday I can go get these replaced and then hook them up and everything should be working fine. monday i go to center and they wont give me modem a tech needs to come out after fighting 3 days later a tech comes out and gets my cable hooked up. when the first tech left I had a cable wire hanging down below 4 feet in my backyard. everyone I talk to says sorry and they will be calling me back still nothing. so 2 days ago on my flat screen i started to see a greenish purple line scrolling through tv I thought it was my tv going bad so i bought a new one come to find out its the cable maybe its cause a pole team still hasnt come out and my service isnt really working but trying to get some answers is like getting wisdom teeth pulled. and Im getting false bills for the install charging me for 6 outlets when tech only put in 4 but also i didnt get paperwork that day. Thats my comcast customer satisfaction survey

I am having the same type of problem with them, I call and call and call about the phone line going down and I told them that my wife works from home doing hotel reservations and ALL they can say is "I am sorry for your inconvenience"...I pay them $250/month...if my wife has trouble getting paid because she is not on the phone all day do you think Comcast will accept that for an excuse for not being able to pay them? They would shut us down in a heartbeat.
When you call them they cannot even keep their stories straight...I am so fed up with them I really wish there were another alternative because Verizon is just as bad and DSL REALLY! stinks.

I live in northwestern New Jersey in Oxford and last night my cable(tv)went out partially, though not the internet. I called and got a quick response over the phone but my service wasn't restored for hours, permanently anyway. It would keep going in and out while interrupting the programs I was watching. Tonite, it went out again twice. I called 4 times to report this and was on hold for a staggeringly unbelievable 35 minutes 2 of those times and NOBODY answered my calls. I hung up in frustration each time waiting for a "customer service rep". Never got a hold of anyone. In my opinion Comcast ***. This isn't the first time I've had problems with my service and this is completely unacceptable. Luckily, we have the option in my area of Verizon services and I will be looking into Verizon internet and tv service because of this. Shame on Comcast!

I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity.

Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again.

Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'...

Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

I have Comcast and for 3 years have been telling the Albuquerque NM office that in the evening my reception becomes snowy and I have 3 outlines of one person. One in Yellow, 1 in green and the last in read, plus I have shadowing. I use to work for a cable company in the early 80's so I know what I am seeing. Well they have come out in the day when it is not happening, and 3 times given me a number to call at night. Well called those numbers and they were either disconnected, had changed, or they answer and say noone works evenings.

They say my signal is weak as I am at the end of a trunk line and would need an amplifier, but that would cost so nothing is being done. All together I pay $179 for cable tv and internet. They do not seem to care but once they did jump when they thought I was the Comcast President Brian Roberts as my name is close to this. Even had the president call once. But this latest problem has been happening for 3 years... and they do not care!

I am a person with a severe disability. My disability leaves me without family and friends to speak of (or with). I sometimes don't hear my own voice for days. So, my TV is an absolute necessity to help maintain my sanity. Comcast has no regard for their low-income customers. And these customers probably make up a good portion of their customer base. I have Comcast's basic analog service at $56.95/month. I live on $650/month, and this cost of cable is a hardship, but again, a necessary one. Of course, I've had to consider limited basic and even antenna TV, but I could not live with the limited choice of channels. As it is, the number of channels worth watching on my basic cable service is shamefully few.

Cable TV should not be a 'luxury' when the alternatives are often not satisfactory. I did begin the process of switching to DirecTV, but canceled the installation when I was charged $149 for equipment before the installers were even due to arrive at my apartment. They should not charge for equipment when it isn't yet determined if I could receive a good signal at my location. I've since read way too many horror stories online about the poor business practices of the two satellite dish companies to risk monetary loss, poor installation, or poor service.

No other options such as FiOS or XOHM seem to be available in my area, not that I could afford those services either. So, as a monopoly would happily have it, I am stuck with Comcast, and their inconceivable prices which they plan to increase yet again.

Notice that if you take away the letters, 'c', 'o', and 't' from the word Comcast, what remains are the letters that make up the word 'scam'... Keep in mind that the definitions of 'scam' are: A fraudulent business scheme; a stratagem for gain; a swindle.

Comcast's business practices often fit that definition. Their 'scam' would seem to be cleverly disguised by adding three letters to their name.

This service sucks, we have been trying to get them to fix a problem for almost 2 years. We call in to receive a credit and they tell us it will be posted to the account and when we get the bill it is way off. My husband and I are tired of them telling us all the time we will send a technician out, when we were told it is their error and they need to correct it, by their own technician. This past months bill we were told it was 14.80 because of the credits, we get the bill for the next month and it claims that we owe another 25.00 plus our new charges. We called in to explain to them that this is incorrect, and they continue to argue with us telling us that it is not incorrect when the ultimated machine and the representative told us this. If you chose to continue to stick with comcast its your choice, but you will continue to get screwed every month. :) Danielle and Ryan

My cable went out 2 weeks ago. I called Comcast Cable to set up an appointment. After a couple of days a technician came out on Saturday and told me that the cable from the cable box to my house needed to be replaced. He told me a contractor would come out on Monday to do it. Monday came and went with no contractor. Called Comcast and they told me on Wednsday it would get fixed. When nobody came out on Wednsday I called Comcast and they told me it takes seven to ten business days to get a contractor out so they gave me another appointment for August 30th. Well August 30th and 31st came and went with no contractor. Everytime I call Comcast they give me the run-around and I'm still without cable after a couple of weeks..

On Sunday, we called to upgrade our Comcast cable service. A tech was scheduled to come to the house on Thursday. The tech was a NO SHOW. Upon calling Comcast, we were told that they had a record of our Sunday call, but no record of the details or tech being scheduled for Thursday. Now, they say that they are coming next Tuesday. REALLY?

We had the alarm system installed, and a year later we moved. Comcast moved the alarm system and incorrectly installed it in the new location, mean while I noticed my bill was charged $2017, because so they claimed I terminated the alarm service and didn't return the equipment. WHAT? I'm sick and tired of Comcast sorry customer service and sorry service Period! A class action law suite needs to take place.

I was having trouble with my digital phone. I tried to call the Comcast but no response. Every i connect it says "please hold and representative will contact you " . I tried hours together to get connected but failed. It became nightmare for me to contact the comcast. I decided to disconnect finally. The customer service in Comcast is horrible.

With all the talk and apprehension about TV becoming digital or high-definition only in 2017, one would think that Comcast would be sending out information to its customers on what to expect, what to plan for, whether they need to get a new TV, etc. But so far, not a word. Now is when the thinking and planning needs to be done, but Comcast is being no help so far.

I have been a Comcast customer for about three years.I have high speed cable internet, and the last month or so, my connection to get on line is extremely slow, it can take at least 10 minutes to download, or to get on the internet. It is not my PC, it's fairly new. I had Comcast come out to my home at least three times. All they tell me, is that there is an outage in my area, and they are working on it. Nobody gives you a time frame, when this will get resolved. It is ridiculous. You pay so much to have internet sevice, and you get lousy service, and poor customer service. Please help?

We have been trying to transfer our Comcast service from our old address to our new home. We had an install appointment on Saturday, 8/16/08, from 5 p.m. to 8 p.m. They didn't come. We called and were told the technician would call us but to call back in 1 hr. if we weren't contacted. When we called back in an hr., we were directed to call back during regular business hours.

Starting at 9 a.m. on Sunday, we called and were told our ticket had been escalated and to call back every hour until the technician arrived, which we did. (please keep in mind, we were also attempting to move) Everytime we called, we were put on terminal hold, transferred to dead lines, or someone's voicemail. We were told we had a 5 p.m. to 8 p.m. service appointment and to respect that appointment and quit calling but then told before hanging up to continue calling every hour.

We were told they had attempted to come on Saturday but we were here. I was here all day Saturday. We were told they never came Saturday. We were told we already had service at the new address and did we want to cancel it. The call center is in Mexico City, several times they transferred us to a Houston, Tx call center but on other calls, we were told they could not transfer us. We were not allowed to speak to supervisors. We were told they were too busy or that they couldn't help us but would not speak to us. Once, the person I was speaking to put me on hold and came back and said he was the supervisor, that he had no supervisor, that he had no one who supervised his work or that he reported to and that he could not help us in anyway. Then I was told that we never had an installment appointment, as it was Sunday and that I should call back on Monday. We were told several times that someone would be calling us, no one ever did. Comcast charges for installation so we were paying to be abused. Finally, late Sunday night, a very nice man came and attempted to install service. Our internet is up (Thank God, as my husband's job requires he have home internet service at all times...he is on call) but our cable television is barely functional. We brought our old cable converter box to trade for a dvr/high def box. The installer didn't have the box we had ordered days previously. Instead of the channel package we had before/and were supposed to continue to have, we have part of basic cable. And we have yet another appointment to continue the install...on Tuesday. Does this mean the weekend's nightmare is unending?

My suggestion to everyone is: if you have any other choice for internet/cable service, do NOT use Comcast.

I cancelled my account in November. When bringing back my equipment I was told I ordered a router in September and I need to return it. I stated I didn't order it, nor receceived it. Comcast said they have evidence it was received by UPS (without a signature). Comcast did say the router was never activated. Ironically, I purchased my own router after having issues a few months earlier and was never offered a free router. After speaking with Yolanda Parker, an Account Manager with Comcast, she said not to worry about it and asked for a receipt for the router I purchased and agreed to reimburse me $139 for the unused month plus an extra $50 for the router and I should receive a check within 4-6 weeks. After waiting 7 weeks without a check, I called and was told I need to file a claim with UPS for the lost router before Comcast would send my check. No one at Comcast said I needed to do this but I called UPS anyway on 12/27 and they told me it was Comcast's responsibility to contact UPS, not mine.

I don't feel Comcast gets to keep my money for a router I never ordered and was supposedly given to be given to me at no cost. If I had their equipment, I would give it back. There is no evidence I signed for it, nor activated it, and I want my refund!