DHGate.com
reviews and complaints

DH Gate has got to stop allowing its sellers to force products on buyers. I contacted the seller days before any product was shipped out and DHgate is forcing me to accept the item from the seller. Why not just cancel the order? Now I have to wait for a long arbitration process. The seller has already shipped an item that I told them not too ahead of time so that they did not have to physically take it to a post center. This is crazy.

I ordered my item on 12/2/22. I kept tracking it and using the app but it constantly glitched. I had been in contact with the seller numerous times on the app and again I could never tell if my message went through because the DHGate app is horrible. But I contacted the seller 2 days ago, on 1/4/23, to inquire about status of the item. The seller responded on 1/5/23 saying he would look into it. I foolishly used the app again to track the item and it glitched again and it now shows item received.

The item has not been received. The app is horrible and now I can’t open a dispute because it shows I pressed the received button and I did not! The app is horrendous and it glitched! I need help because seller is not responding! I just want my item!

I have used DHGate for years and been satisfied but the way the app is set up, it is unreliable and horrible.

Hello,

I was trying to connect to my account and an error message occurred, saying that it has been closed for safety reasons.

However, some days ago [protected]) I placed three orders. I need access again to see the process of the items that I’ve order because the money have been taken out of my account.

Please find attached screenshots of the payment that I’ve made, and also the message that was shown on my screen while I was trying to connect.

My contact details are the below:

Name: AIKATERINI

Surname: MINA

Email: [protected]@yahoo.com

Username: Cathie

Could you please help me regarding with this technical issue as I need access in order to see make sure that my orders will be sent to me? Or will I get a refund? I don’t have the order confirmation numbers - never received them in my email!

At your disposal,

Aikaterini

I ordered two Items on DHgate and came back days later to track my orders but the site told me "for security reasons, DHgate has closed your account". This is very confusing and terrifying because i ordered stuff and the money for the orders have been taken. Please if this is a way of robbing people of their money it's very dumb and can land the whole business in messy lawsuits that is uncalled for so please i would like to know why my account was closed for no reason and more importantly, i want to know what is going to happen to my orders or if i would get a refund.

I ordered about 6 things from DHgate two days ago. I spent over 100$ on this store with my first work pay check. I wake up this morning to check if any of my orders have been shipped and when I try to log in, DHgate says that they've closed my account for safety concerns. I dont understand, im a first time buyer and im completely dissapointed. I spent earned money and now will I even get my orders?

My account [protected]@gmail.com was closed for NO reason shortly after placing an order of $27CAD, this is absolutely horrible, I’ve been scammed, please provide me with a full refund, or return my account as I have VIOLATED NO RULES AND FEEL MANIPULATED. HAVE ALSO EMAILED AND DIDNT RECIEVE ANYTHING, WOW.

Order was placed on december 14th, 2022

Afternoon, so I ordered off DH gate yesterday and I ordered two items seperately and both orders I did not receive a confirmation email but I did receive a order number but it's now disappeared, the last time I checked yesterday my orders were waiting shipping, it's now the next day and I logged into my account on my other device to see if my order status is there or has updated, however when I go to my orders nothings appeared.

I have proof of both transaction on my bank statement.

What a huge shame and dam on DHgate a big scammer.

I am suffering for 5 months with DHgate [protected]

You can check from the contacted files and judge on your shame DHgate!

I bought a [censored] jacket and then returned back from my own 130$+20$ cargo so I need my refund 150$.

The [censored] seller tao20020888 ignoring the money and DHgate ignoring the money and both playing a silly and stupid way to keep not sending my refund back by ignoring not to answer my message or by giving false information, false promise and false solution.

Now my brother's life in danger and those 150$ will save my brother's life because he needs an emergency operation.

I need my 150$ ASAP.

My god send you a giant punishment!

i ordered a guitar from DH Gate about one month ago and paid by credit card. they sent me pictures of the build and i asked them to check some build details. they sent me pics which looked fine and i asked them to ship the guitar to me in the UK. since then I have heard nothing despite my messages asking for confirmation of shipping. they are saying they have shipped but the shipping ref doesnt show up on tracking and they are quoting end of january 2023 but I did pay extra for a speedy shipping

I ordered my black wedding dress with DHgate in augest I payed a lot of money for it and it’s never arrived I’m absolutely fed up , I keep trying to track it and get nothing , I would like my money back … but can’t get in touch with anyone and can’t even log in to my account… this is so upsetting it’s unreal , all I would now is my money back …

To DHgate Dispute Resolution Center Nov 4, 2022

Order Number [protected]

Dear Tom,

Here is a brief narrative of this dispute.

All these are supported by documents on DHgate site.

The cell phone I received was used when I contacted the seller he agreed to pay full refund and the return shipping cost too. He said only use USPS and declare it as Translation pen valued at $15.

REAPEATEDLY, I explained to him that USPS (United States Postal Service) is in USA, I am in CANADA, the package was shipped to Canada.

He said since I did not listen to him I have to the suffer hardship of finding USPS in Canada, “ask around” he said, ridiculing me!

Also he said if I don’t do that I will have to pay for customs and he will not refund me, threatening me!

Suddenly it dawned on me that he is playing mind games with me.

There are only Canada Post, UPS, DHL and FEDEX services for shipping small packages here.

I contacted DHgate customer service and asked for advice, Mariala told me to ship it with whatever service is available here, just make sure it has a tracking number. I chose Canada Post since the other ones where much more expensive (as a Translation pen, as the seller wanted). It was returned because of having a battery in it. Apparently Canada Post does not ship anything with rechargeable batteries.

When you finally contacted me, I mentioned the details to you and you instructed me to ship it again and you would reimburse me.

DHL was the least expensive and I shipped it.

I received a friendly message from dispute center that “we understand your mood” “don’t worry we will send you an email”. Didn’t hear from anyone!

Today I checked my account at DHgate at random and I have a message from Leo telling me to pay customs on the item, which is with DHL in Fujian according to the tracking information, or he will pay the seller by Nov 6! Because I defied the seller and sent it by DHL!

It is a USED phone, made in China, shipped from China and returned to China. What charges?

Contacted you via DHgate messages, no answer.

Contacted the customer service, no SERVICE there, either!

I am getting so many conflicting, uninformed and unprofessional messages from the seller and DHgate.

I have never experienced so much aggravation over a simple transaction. And frankly I don’t know what else to do. So far I have paid $943 for a used phone with no refund.

Can someone settle this fiasco once and for all?

I ordered some slippers and a t-shirt. Never shipped. When i went to check the app to see if order finally shipped i couldnt login and apparently my account was closed but not before the company took my money. So now idk if i will get my products. I have been a faithful Dh customer for a few years now and never had an issue but now im pissed. Whatever scam yall are running now is ridiculous. To see this many people complaining about sudden account closures in the last few days after their money was taken is sickening. Give me and everyone else their money back! And get an actual customer service system that is helpful and dont piss me off further by sending some generic computer response with a link. I want to hear from a live human being capable of getting this situation resolved. No i dont have my order # because i cant login to get it and my sign in email was tied to my apple login.

I order a bag on Dhgate on October 5 2022 I was provide with a tracking number when I click it stated no data seller says it was shipped vis Ems when I pull tracking number up on Ems no record found seller send info that package was delivered I never received from oct 26 its now Nov 1 and still no package on 17 tracking I manage to see that package was delivered but I can't get in contact with no one seller don't reply to my messages I am so confuse

I found this website called DHgate. it looked like a real website, had a lot of good stuff on it at reasonable prices. So I placed an order on Oct 4. it said that it was very fast shipping and delivery within 2 to 3 days.

my order went out on Oct 5.the tracking number they gave me was UT176970878TH. It says my order will not be recieved before Jan of 2023.that is 4months from now, I have tried to get to the bottom of tracking, and the website is just taking me in circles. I cannot get an answer, when I try customer service, I keep getting a robot called tang tang. still tang tang will not answer my question about the tracking. I keep getting a rely call the seller. I asked for the number I keep getting the same response, due to the pandic you cannot contact the seller. this has been happening for the last serveral days. for hrs and hrs. I am beginning to think this is a fake website.

Hello, today I made two different purchases from your website as guest until I decided to have account with yourselves. I made two separate orders and I haven’t received any emails or any confirmation that the order is placed but the money have been taken from my account, so my question is have I been scammed? I need help.

I will attach images of my card being charged.

My name is Desislava Ilieva

Card holder is D K Ilieva

My email is [protected]@gmail.com

Phone number +[protected]

One of the order is a bag

Second one is hat and sunglasses please help me.

On the 9th September I ordered the above brush from a Seller called Youyiv3. I have never received this item.

I have communicated with this seller a number of times with no satisfaction whatsoever.

I notified them that I hadnt received it and asked for a refund. On the 23 Septemeber they replied and said they were sorry but could I say why I didnt want it..!

I replied I had never received the item.

They next wrote if I would wait they would send the item in the next 5 - 7 days.

I agreed to that,

Then on the 26th September they said please apply for refund and chose the reason you dont want it.

I have tried to contact DH gate Customer services but that has proved impossible.

If you want to see the actual correspondence I have it saved.

Maurene Kauter

I bought Jordan 4's from rose_fashion September 4, 2022. I was charged 106.63 cnd and can't see the product in my orders or purchase history and I got no email after purchasing. I have a order number it is [protected], but I don't know if it was put through since I got an error after purchasing the shoe.

I ordered 3 orders on dhgate. I am going through risk verifications for couple of days already. I have provided bank statement and payment history already. But still, it doesn't go through. I don't understand why. The credit card is with my name, the billing address is the same as delivery address, and I have already provided purchase history of buying on dhgate. Still, the risk verification doesn't go through. I am so disappointed, the live agent on dhgate never responds. Writing email doesn't give response either. Neither on Facebook. Is Dhgate really working? How can I get my money back? You withdraw money from me, but you refuse to procceed my orders, saying 'it is going through risk verificaton', but how can you first withdraw money then doing verifications? My money of $7200 is stolen by Dhgate! No response!

Please cancel these 3 orders for me: order [protected], [protected] and [protected].

Ordered product in may. After 6 weeks of seller telling me my item was shipped but provided no tracking info I filed a dispute with Dhgate. Same day I filed my dispute for refund the seller shipped my item. Told seller not to ship that I wanted a refund for lying to me for weeks. DHGATE sided with the seller. BEWARE of this site. No customer service at all. BEWARE!

Il 21/02/2022 ho comprato art yj750826c1 tramite un link inviatomi da una mia amica con carta di credito ultimi 4 numeri finali 4088 la cifra di 46,82. Si tratta di un tessuto di cotone bianco e nero. Questo articolo non mi è mai stato consegnato! Io non voglio I soldi indietro ma voglio questo tessuto! Gloria gerosa citterio