DHGate.com
reviews and complaints

Hi I made a purchase. I bought three items totaling $176.93. But I'm checking my bank statement and was charged 3 times by DHgate. So not sure what I should do. I contacted the seller and haven't received anything back from them.

Hello. I have tried to order something using a visa debit card, but it is always payment verification failed. I already sent my card info to safety center@dhgate.com, but they are not replying. How can I order again, without having a problem of my verification being failed again? I tried several times to order with my card, but dhgate keeps on rejecting my payment.

I was unable to pay for my order after trying two different cards from two different banks. I have made numerous attempts to pay for my order with no success.

The transactions were continuously declined even though I had sufficient funds in BOTH of my bank accounts.

I contacted my bank and was informed that there was no problem at all as I was able to conduct transactions from other online retailers.

It was discovered that the problem was with DH Gate and not my banking institutions.

Very unpleasant experience.

Order NO:3274577510

So pissed do not order from them ever and please share so no one you know gets ripped off... I think they might be doing this on purpose I found so many complaints on the same kind of issues as mine... Shame on dhgate we are in a pandemic definitely not a time to rip people off I been dealing with customer service since my delivery man didn't show up contacted canada post they did an investigation reference #138198954... They called me back an the agent said they sent some back to the wrong address to try to receive bit but no answer, the shipping label had wrong address not even my st... I want to contact customer service right away I hit received item by accident so I told the I pushed received but didn't mean too so I opened a dispute and explained all of this over and over and over again all my conversations are screenshots below... I am also tired of hearing to contact the seller how they closed the store as soon as I receive my tracking number...In my eyes your platform your responsibility to protect your customers... Don't ever buy from dhgate you regret it

So yesterday I bought 2 products with 2 different visa cards, both of them got deleted in the morning for no reason non of the owners of the products responded yet. I don't want a refund i'd prefer to get the products that I bought shipped to me.

Thank you for your concer.

DHgate allows seller feng520yao to cheat me out of my money this seller ship me 2 left feet boots and DHgate says this is ok how can it be ok to ship a person 2 left boots and the wrong size shoe seller sent me one shoe size 42 and one shoe size 41 and both boot was left foot no right foot and they said it's alright I sent in pictures of my proof and it still wasn't good enough I am warning people don't buy from DHgate they are crooked just like the sellers I am going to continue this fight I may not ever get my money back but I need to share my story so other people don't get rob of their money so if you reading this please don't ship at DHgate and please report them if we stick together and filing complaints about this crooked company we can shut their business down I have a long fight ahead of me but it has to be done will keep you posted and I will be sharing information any up dated I have about this fraud company look at the pictures you can see that these are 2 left feet shoes and 2 different size shoe and DHgate says it's ok for a seller to fraud and scam a buyer even though the buyers are what's keeping this fraud business running they stole my money but I believe in my heard god will bless me ten times more than what DHgate scam me out of every dishonest fraud will have to answer to god I believe god will take care that fraud seller feng520yao that DHgate allows to scam buyers on their website I did everything right I follow the guideline and DHgate still allow this seller feng520yao to scam and fraud me To DHgate one day you will suffer and lose your website's because one day someone is going to shut you down

On sept 3 2020 I paid 101.41 for boots size 41
Order # 3244599666 from seller feng520yao
When I receive boots on oct 25 2020 I notice that the boots were 2 left foot not only they were both left foot they also was one boot said 41 and the other boot size was 42 the seller tried to get me to keep the 2 left foot boot and give me a credit of $40
I told seller I can't not keep boots because I have no use for them why would I want to keep 2 left boots seller got upset and called me a fool and said I was trying to cheat him seller refuse to take responsibility for the mistake the seller should have checked the box 1st before shipping it out to make sure there was a left and a right boot in the box I am asking DHgate to please refund me my full refund and if seller wants these 2 left foot boots back seller has to pay for return shipping the seller
The seller was very nasty about their mistakes this seller is a nasty horrible person feng520yao beware of this seller warning people not to miss this seller I am asking DHgate to help me I want a full refund look at photos you can see that these are 2 left foot and 2 different size

No refund from dhgate! — 28 days I returned the item I had to pay the return shipping. Order number: [protected], tracking number ch109041623us. I sent the tracking number to dhgate 5 times. No answer from the resolution center. I am going to update my case every week until I get my refund.
I was promised if I return the misrepresented item and pay for the return shipping I will get the full refund+ shipping cost.
Item delivered to the seller:
https://www.tracktry.com/track/CH109041623US/usps
There is no refund. Seller stole my money with dhgate help.

DHgate agreed to return the item for refund, but the seller denied to take it back. The package is already in China. I had to pay for the return shipping. The BUYER PROTECTION does nothing, does not even answer to my email.
Order Number: [protected]
Tracking number: CH109041623US
https://www.tracktry.com/track/CH109041623US/

This is the email fro DHgate: Fri, Sep 25, 5:13 AM

Dear sengav13,
This is Allen again!

Thank you for your reply. Since you prefer to return the items for refund, we just authorized the return in our system.

Return address will be provided within 5 days. Please return the items after you get return address, pay for return shipping cost first. The cost will be reimbursed into your DHpay account after the package has been received.

Hi, I have contacted CS agent many times they are useless and don't know what they are doing same with the safety team, my account is under restriction I am unable to receive any messages in my inbox on my DHgate account all stopped since 25th September. I have spent many hours with CS agent trying to find out what's the issue. then I was told to contact safety them to remove restriction on my account because all messages are hidden on my account but CS agent can see the messages on his side but its not showing on my side. I have emailed many times to Safety team but they keep asking what's my order number when I have told them I the restriction removed from my account but they say no restriction on my account.

I have attached screenshot of the email from CS saying my account is under restrictions and just contact safety team to remove it. I have sent this screenshot to safety team as well just what the reply was ? YES they asking me what's my order number AGAIN. They don't read the email just keep asking the same question.

I am tired contacting CS agent explaining the issue when I have asked them for report number a few times already but they don't see the issue just keeps talking about my order so wasting my time explaining again.

Then telling me I just have to wait ... I have waited 2 weeks still no fix you take my money so quick but when it comes to my account issue you don't bother trying to fix and leave it with such power customer service no wonder so much bad reviews about DHgate.

I purchased a Halo knife on DHgate and the seller sent me a message saying they were out! So he wanted to send me a cheap looking knife instead! I told him no, and he agreed to give me a refund which never came! I contacted the seller and told him I didnt get my refund and he tells me case closed! Then I tried to post a complaint to customer service and they got it set up where you cant make a complaint! I even tried to close my account with them and there is no option to do that! They have my credit card info and that scares the hell out of me! They are a bunch of crooks!

U think it's professional to lie to customers. I think this situation is really sad how can you expect to keep customers after situations this happen. I am very upset and would not let anyone I know shop at dh gate it's sad that people get away work running a business such as this lying and taking advantage of people. I will do everything I can to help people see.

Hello my name is Zindora Jones my phone number is [protected] and on june 29 2020 I purchased two 26 inch electric mountain bike green and blue with fat tires from company Xmanx in Henan China @ Dh gate on line portal I paid in good faith for the purchase the amount of $1221.40 and my bank paid the money out and was given tracking number EB724811055CN order number was [protected] and I tracked it to 2101 router 27 Edison NJ 08817 the post office number is [protected] and was told they delivered to a address that was on package which was not my address. my address 150-35 115th avenue Jamaica, NY 11434 it now September and yes I'm very mad about the purchase either send me what I ordered or send me a refund: Im sending you pictures from my tablet.

I paid my order 16/07/2020
Order Number: [protected]
Delivery date 26/08/2020
My order didn't arrive.
I've opened a dispute to ask refund. Seller has denied refund.
Today 29/08/2020 DHgate ask me evidences to prove the item didn't arrive! They say: "Please provide your evidence before 2020-09-01. If it is because the local customs office has not released your package or the item you received is not as described, please provide your evidence, or your payment will be released to the seller."
It's impossible to get a note from the post office where say the parcel didn't arrive!

Ordered guitar 2/27/20. $213.95 usd. Never shipped, never received, no refund, no response.
I will get this fraud seller if I need to have him tracked down and arrested. His dishonest a hole will end up bankrupt and in prison.
My P.O. /order # [protected].
He charged $213.95 for blue mosrite copy guitar.
He claimed he would ship and did not.
He. Slimed he would ship by 3/20/20. He did not.
On 4/21/20 he claimed he would ship in 2 weeks. He did not.
On 6/17/20 he claimed it would be shipped in July, but he needed another $69 usd. I refused to pay.
He did not ship.
He has not responded since then. He ignores my demand for refund, and I will have him arrested.

In May I ordered shoes.Till now no shoes no refund!They sent an info that they made a refund without any confirmation.And that it was Company who sells made a mistake not them DHgate!
That's a simple stealing money.Who starts make an order with such practices?!

With kind regards
Angelina Hansen
...
What if few customers they claim collectively to the court?!

I order a pram for a new born baby that I had gotten for a friend but I never gotten it and they aren't returning my emails I track it and it had been sent to a totaly different state I live in mississippi and the informed delivery said it had been delivered in Postmorth Ohio but I still haven't heard back from the seller or DH.Gate either I would really like to know how they take care of things when they dont go right and who is gonna reimburse me for the money I lost

Clothes ordered and delivered Jan 2010. Clothes marked as 2XL, but were not that size and could not be used. Evidence supplied to Dhgate (photographs and measurements) and seller offered 80USD refund, but order was 142USD. Multiple exchanges of email and many reviews left on Trustpilot.

Dhgate now ignoring all messages.

I need help to get this resolved and a full refund. Dhgate reference is [protected]

Hello,

I have inquired several times to customer service as well as the 24hr chat that I was having oroblems logging into my account. I was told on 7/24/2020 that someone was going to look into this as I have order that I would like to check the status. I was then told that I had made my orders under a guest account and that all I needed was to give them my email address I would like to use and I would be able to login in. fast forward it is now 7/27/2020 and I still cannot log into my account. I have a seller that has past time for delivering, I cannot file disputes at the time or even cancel any orders. At this point all they keep telling me is wait 48-72hr for the 3rd time. Its frustrating that something so simple cannot be done. Please help me so that I can get this issue resolved.

2020-06-10 02:37:55 Amount: Rs.7, 586.95 Seller: junjun0019 Online Chat Message SellerOrder NO:3211794431
Payment released Please review this transaction. Track Items

Intel i7 6500U 14 Inch Win10 ...

Option: Silver

Rs.8, 062.52

1 Piece

Open an After-sale Dispute

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