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Notwithstanding their attempt to offer this product at a discount, the purchase of this product over the internet is deceptive, unethical, and unscrupulous. There is no way to go back and change or modify your purchase before submitting your purchase for payment on your credit card.
In my case, I clicked for a discounted purchase of Driver Robot. No problem. I immediately got a new window that looked exactly the same except it was Driver Robot for High Speed Internet. Since I have broad brand, I clicked that. Then... I got a new screen that advertised some kind of file utility. I knew something was wrong. I could not go back to any previous screen to decline any previous decision. I had to decline every subsequent advertise they displayed to get out of the site. Of course, at the final screen it thanked me for my purchase.
I contacted my bank and found I had been debited for Dr. Robot at the discounted price and also, debited for Dr. Robot for High Speed Internet at the full price. there is no one to call and customer service is only a written submission box. Real sneaky and perverse.
Keith Johnson, Dallas, TX 2010 April 03
Hi Keith,
My name's Simon and I have just started on as the online community coordinator for Driver Robot and a few other software utility products. Knowing that online purchases and downloads can sometimes be a frustrating challenge, we're attempting to be proactive and seek out those customers that for one reason or another have not been able to access our customer support.
I am so sorry that your purchasing experience with us was less than satisfactory. We would like to help straighten out your billing issues as quickly as possible. We don't engage in telephone support simply because it is not an effective or expedient method of customer support in an industry that requires license codes, URLs, and other types of identifying information to resolve glitches. Our online support system was developed to provide our customers with an easy way to enter their information with the reassurance that their request for assistance has been received. If you would prefer to correspond by email, we would be pleased to receive your concern at support@blitware.com.
Best Regards,
Simon
I just purchased blitware robot, but now I cant find him
i just went through this and im getting a little tireb of getting the runaround