Smoothie King
reviews and complaints

My experience with Smoothie King has been a mix of highs and lows. While I appreciate the variety of smoothie options on the menu and the convenience of the locations, the consistency in taste and quality can be inconsistent at times. The pricing seems a bit high for the portion sizes offered. The customer service is generally friendly, but there have been instances of longer waiting times during busy hours. Overall, it's a decent place for a quick smoothie fix, but there is room for improvement.

I hate that smoothie king has great drinks but their app has scammed me out of my points twice now. Once when they made the transition from the old app to the new app and I had built up a large amount of points; and now once again yesterday I was getting a smoothie and I noticed they said you can transfer points from your phone number to recover lost points. When I had done this I currently had over 3,000 points and once I “transferred” my points via phone number, it literally took away 2,000 points. You would think that maybe it would add the 1,000 (which by the way was not nearly as much as I had before the app transition) but it literally took away more of my points instead. Smoothie king, you love to scam your customers out of their points time and time again. Just bring back the punch card because this whole system does not work. Obviously. You won’t go out of business for giving your loyal customers a free smoothie for every 10 drinks.

This is the buggiest food app I have ever used, and it’s been like this for years! The app has just continuously sucked and it makes so difficult to order. One time my points in the app went down to -50 after I used a reward. The cart section of the app is where most of the trouble is. God forbid you try to add two different sizes of the same smoothie to your cart, the user literally has to figure out a workaround for things like that. And if you manage to get those two different sized smoothies in your cart, good luck making any changes. The app does not properly register which smoothie your are editing, and will apply your changes to a different smoothie. I frequently will have two small hulks and one medium hulk in my cart, will try to delete the medium hulk, and the app will delete my two smalls instead. That’s a regular occurrence for me and has caused me to order incorrectly or order more than I needed. This app is seriously infuriating to use.

I happened to be taking my kid to his favorite store GameStop when I notice this little smoothie place next door. I decided to stop in and see what it was about. I’m glad I did. However the price for a single smoothie is outrageous. If you wanted to come here everyday to get a smoothie at least once a day you would be spending a small fortune. I tried it for about 2 weeks and decided it was way too much frivolous spending for me. Now as for my title about the app being better, it was so much better in the past when it first came out. Even had a little scratch off game where every time you checked into the store you would have a chance to win money off or possibly a free smoothie. Reward points are hard to rack up especially if you decided to cut your spending limits here like I did. Before they changed the app up I was spending a lot more at SK even though I decided to visit less I was still in the store at least 3 times a week where previously it was daily sometimes twice a day. Now it’s 2 to 4 times a month.

The most recent update to the rewards app caused multiple issues that weren’t present with the old app - only providing a glossier looking app to be frustrated with. Neither myself or the employees understand how the rewards in the application work, causing confusing at checkout. Additionally, during the conversion from the old app to the new app, I somehow lost all of my points that are unredeemable. Referring a friend has become much more cumbersome than it was in the past.

The biggest issue with the application is the company promoting the update as “a more rewarding” app, yet the app has made it harder to gain points. There is now a tier system in place. The prior app had $1 reward for every $10 spent at the store. Now - the first tier requires you to spend $12.50 to receive $1 off - and the second tier (which requires spending $350 at the store) only gets you back to the original rewards app discount..not rewarding any return customers for their loyalty.

Food for thought: A NutriBullet is $30 at your local shopping center.

The whole system to use your points is frustrating and misleading. You can only use 1 reward at a time which seems pretty ridiculous. If I earned it why the hell cant I use it? And your rewards show up as part of your balance which makes it very misleading.

For example I had a $7 coupon and two $2 coupons so my balance read $11. At first I thought wow that’s great, in theory it’ll use my rewards balance before it charges my card right? Wrong. First off it will only use one reward at a time and if you have them all toggled on it seems you have no choice in which one it uses. Some you don’t even have a choice in whether or not you can turn it off or on. For example one of the $2 coupons I couldn’t toggle off, so even if I wanted to toggle on only the $7 one to use it I didn’t have that option.

The whole system just seems stupid. Don’t include my reward in my balance if I can’t even use them. And actually let me chose which reward I wanna use instead of forcing the one of least value on me just so I’m forced to come back before my others expire. Like way to take advantage of loyal customers.

I've been using this app since it was first made available in the App Store. I go to Smoothie King a LOT so this app is great for keeping track of points. In the beginning there was some trouble with scanning but I think all those issues have been fixed.

The problem I experience is with the check in feature. It takes way to long to load and check in. Then once I finally do get checked in and try to play the kings match game - it only works about a 1/3 of the time. For the other 2/3 - as you tap to reveal the images only a blank white screen appears. And even though they are all matching (since they are all blank white) it says sorry you lose.

I have deleted the app and reinstalled it. I have even gotten a new phone and it still does this. Also, I have noticed that it does not matter if you share on Facebook or Twitter, your chances of winning a coupon do not increase. It could just be because I go there so much, but I have only gotten a coupon 5 times out of at least 200 trips to Smoothie King.

Please fix the app so that the check in feature is actually worth the trouble of checking in.

Thanks!

I tried doing a delivery order and was never followed up with the situation of the store in my area. Which was they where on low on staff, but my ordered was confirm. We waited almost 3 hours for door dash to take our ordered but to call and say they never had our ordered after we called again and ask what happened when the delivery driver said it was coming. (Then cancel ordered)
Instructions on smoothie king app says to call the store. We have called multiple times and finally but nobody picked up. Finally we decided to drive to the stores location but to realize they had a sign that they are open but we have to “order online due to low staff”. We are stuck in the situation of not being able to communicate with the store. In person and through phone. Because the front store was lock. We emailed our situation through smoothie king website. They have followed with our situation and have ask for our confirmation ordered but they have not given our refund back. I use to work in food and beverage, including smoothie king. Taking online orders can should have a cancellation button but they just take your money and left you on read for weeks

This might be my first written review ever. This is junk. I don’t know if it was left out intentionally so people can’t redeem if they happen to forget about their points. I spend $10.86 on my order every time and I want my points. If the problem isn’t fixed then I’ll be calling corporate every time to get them added. If they can’t get added I won’t be buying. ‍♂️ Can’t take that feature away and think people will be alright with it. Once this issue is resolved with a new update I will gladly change to a 5 star.

Ooh yeah let me add to this review. My points seemed to be cut in half when I transferred them over to the new app. So if that’s how y’all are doing business now, and y’all think y’all are going to change the point system and try to make us loyal customer purchase double the amount of smoothies to get a free one... lol then you’ve got it all wrong. Until someone clears the air through a response I will not be buying or supporting “The King” anymore. I can take this $11 a day somewhere else and I’m sure other people will too.

The money you guys are trying to save by changing the point system, you will lose even more in loyal customers.

I love the design of this app, but there are a few areas that fall short for me.

1. The reward system itself doesn’t drive consumer loyalty. Smoothie King needs stronger incentives.

2. Emailed offers (which begin to arrive in your inbox after you’ve registered on the app) do not include instructions on how to redeem the promotion. I supposedly have a free 20 oz smoothie calling my name… how do I claim it? And what would prevent me from showing the cashier the same email over and over if there are no disclaimers or fine print?

3. Most frustrating of all is not being able to schedule an advance order during closed hours. I have to place my order during my commute if I want my order to be ready to pick up on my way to work in the morning, which is highly inconvenient.

I love Smoothie King. I see value in an app rewarding customers for their loyalty and the ability to pick up your order without the wait. And the smoothies are delicious and nutritious enough to keep me coming back. For now I only plan to use the app to have an in-depth look at the menu as needed. If a few tweaks were made to strengthen the overall functionality, this would be a must-have app.

I’ve been going to smoothie king for several months now since one opened up just a stone’s throw from us.
Yesterday the girl at the counter was shocked when she found out that I hadn’t received any of my rewards points.
She realized the other girls hadn’t showed me how to use the app when I came in, but then she went above and beyond what the others had done to show me how to take the receipts I had and go back in the app and manually enter the receipts to earn those points. We did that.
Then today I receive and email that basically says “Sorry, we were unable to process your submission for the rewards points.”
When dealing with an underhanded company, I’d expect it. I didn’t expect it here, but I’m going to assume that smoothie king had nothing to do with this. Instead it is whoever created the app.
So, your corrupt or incompetent actions (has to be one or the other) just cost smoothie king quite a bit of business as I’ll now take our business (as well as my company’s business) down the street to your competitor’s establishment.
Too bad the designers of this app don’t work as hard as that young lady at the counter yesterday. She was truly impressive, unlike your app’s capabilities.

I like Smoothie King quite a bit, but I find the app. quite complicated and unintuitive to use. Number 1) there is no “Cart” button. There have been so many times I started an order, went back to look at the selection of Smoothies, and then couldn’t figure out how to get to the Cart! Number 2) I once selected to reorder an old order from the app. I hit the submit button and nothing happened that indicated I made the order (i.e. no confirmation or e-mail). I checked the order history and didn’t see anything. I subsequently manually entered the order in the app. and subsequently received an e-mail confirmation for my manually entered order. When I showed up at the store, there were 2 orders with my name on it. Long story short, the “reorder” was from a previous web order, which picked up on the app. I tried to explain the situation to the store clerk who didn’t know what to say. I showed her my pending credit card transactions, one of which was “Smoothie King” and the other which showed “Level up Smoothie King”, both of which was done through the app.! I decided it really wasn’t her fault the app. is terrible so I just took the $40 worth of Smoothies when I only wanted $20 worth of Smoothies! Grrrrrrrrrrrrrrr!

This is my second or third time trying to contact your company. I can’t believe how shady your company is. I’ve been a loyal customer for a long time, and every time I try to select the page where I can see my points. The page keeps automatically retracting, so I can’t select or see them. This has been going on for months and has cost me hundreds of dollars in rewards points. I’ve deleted and reinstalled the app 10 times. I’ve created a completely separate account, complained to the store employees which are clueless about your app and can’t find a number to call your company. I run a half $1 million a year company and my customer support is 1000 times better than yours. I have 2,500 5 star reviews. How does the company like yours have no way to get a hold of anyone? I have both the toll-free and a local number and actually care about my customers experience and enjoy receiving their feedback. I’m about to cancel my account and start buying smoothies. Somewhere else like tropical smoothie, where they actually have a number and I can get a hold of someone when I have an issue. Stop being shady! If this complaint remains on answered, I am going to social media and I’m gonna do a YouTube video on it with video showing what your app is doing.

Points system is terrible. They some how managed to make it even worse. Greed has taken over can't even get a free smoothie anymore if it's over 6 dollars. Laughable. Why even bother anymore. App is slow, login system is dumb. If you hit reset password you have to again retype in entire email address. Not very user friendly like almost all iPhone apps are today.

The lines on location also aren't going down. Waited 17 minutes for my last smoothie. Very unprofessional people working at smoothie king. It's always high school or college kids. The first two times I went to the Daphne al location they got my order completely wrong. I actually had to stop and say "really?". Could be such an amazing product but bad corporate greed and bad management = bad experience. Even if the product is great the service isn't which makes me not want to go back.

Some steps for improvement. Follow Starbucks like point system. Follow Starbucks employee training. Follow Starbucks ability to repeat the order after you give it. Follow Starbucks and not jacking up my order twice in a row. More mature employees. High school kids will take minimum wage but devalue your customer service. An adult was on location when I went and I couldn't believe how bad the service was, terrible management.

I use your mobile app out of convenience to order ahead. I saw a discount that was ‘Buy 2 get the 3rd one free’ with some minor stipulations as to the size of the smoothies. The discount was to expire the next day so i wanted to order for me and 2 others. Followed all the stipulations to get the discount of the 3rd smoothie to be free and it did not come out as free. I instead got the lower discounts applied to my order instead of the better discount/deal being applied to my order. If this is how you have people use your app you should not be offering a 3rd smoothie for free deal. A value that is much greater than the other deals that were applied to my order! While on my way to the store I called the store and asked them to cancel my order just so i can re-order without any other deals applied. The employee told me it didn’t even pop on her screen yet and she already had 5 orders ahead of me and i would have to wait 15-20 minutes before she could even cancel my order. I got to the store and she said she had not had the chance to cancel the order yet so i waited inside the store. Again, the inconvenience of it all because your app does not apply the best deal first. What should have been maybe 10 minutes was more like 30 minutes because of the wait and hassle of the app.

I NEVER write a review, in fact this is my first one to be exact. This incident deeply upset me a few days ago so I decided to share. Our gym is fortunate enough to have a Smoothie King inside. It was the day before Christmas so they closed early and wanted to leave. The line started to get long really quick and it was only a young girl when I walked up in line. Soon a man came up and they were backed up. The man told the girl to take orders and he will make them. She was obviously flustered (maybe because she was new). He sort of pushed her to the side and started to take the orders and she was told to prepare the ones already started. After I ordered my smoothie I asked the man and young girl how do I redeem my points since it’s a new app. She said she has no idea and he said come back because we don’t know anything about the new app. They didn’t ask for my number so I really thought I could just add it later. Looking at the app there is all of a sudden not a way to add a “missed visit” credit towards my points. I tried looking online “how to” add points but nothing appeared. I come here very often and would like that aspect put back. During the transition of this new app, it seems some token elements were removed. Not a good move. I want my points. Please add this feature back.

If Smoothie King wants to have an app they should legitimately invest in fixing the bugs in their software. There have been multiple times the app refuses to load, produces an error, crashes, etc. For instance, say you go to place an order online, and you just want the same as your last order with a minor modification, so you click on reorder on that order. It loads the item automatically to your cart. You go to edit the item one of two things happens: the item either will not let you edit or upon saving the updated item details it will bring you back to your cart with an error saying SK has updated their menu and you will need to readd everything in your cart. You MUST clear your cart and start over to get past this glitch. That is just one of the many, many software bugs within this trash can of an app. There have been multiple times I attempted to order SK but simply gave up because their app is borderline nonfunctional.

Have no idea what another reviewer is talking about, there is a pretty generous two month limit to the $2 coupon, not 24 hrs, and you can combine multiples of them. The coupons have always been this way. What the other user experienced is not a feature of the app or reward system, but sounds more like a glitch. The rewards are pretty generous 100 points per $1, 2500 points till you earn a coupon, once at Champion tier it is 125 per $1, so you earn coupons a little faster. It’s worth being a part of the reward system but sometimes it feels like the coupons just barely make it worth messing with the app at all. So much time wasted with this app.

I love smoothie king but this app is terrible. If you place an order and need to add something to your order and try to, for example add another smoothie, the app will not allow it for several minutes or sometime not for a very long time. I often order using the app from work because I have a limited time to go pick up smoothies for multiple people, but if someone wants to add another smoothie after the order has been placed, the app will say “you just placed an order, try again later”, and will not let you order so then you end up placing the last order at the store which defeats the whole purpose of ordering online to save time.
Another issue with the app is that I cannot use my rewards on the app. I go to the rewards section and switch the reward that I want on but at the end it still tries to charge me full price and the only way I can get the reward is to go into the store and order, which takes away from the convenience that the app is supposed to provide. I have had several rewards expire because I couldn’t get them to work on the app and just went ahead and paid for it to save time. Also, why do the rewards have to expire anyway? If I’m ordering enough smoothies to accumulate rewards then what’s the harm in leaving them on my account for me to use whenever I’m ready. Clearly I order from this place often enough to accumulate rewards so I probably don’t need incentivized to buy smoothies.
Sometimes the app just doesn’t work AT ALL.
Anyway Smoothie King, I love you but at $10 a smoothie and considering what you pay your mostly teenage staff, I think you can afford to update your app to make it more user friendly for your customers.

Smoothie King is great. The rewards are solid in this app. And I could easily give a 5 star review if they would just fix one thing: How the app auto selects the location you are ordering from. Multiple times now, the app has randomly switched what location it is auto choosing for me to order from - which causes problems. For example, for the last several weeks, I have only ordered from the Airport Road location after working out at my gym. It is the location that is closest to the gym and it is the location I ordered from consistently for at least the last two weeks. For some reason, the app decided that it wanted to automatically choose the 9 mile location, even though I did not change anything. So when I showed up to pick up my smoothie from Airport, it wasn’t there. I felt badly because Topanga (the girl working at Airport) covered for it and made one there for me - but that means the 9 mile location had to throw out a perfectly good smoothie. It was also annoying for me because I had to wait for the new smoothie to be made, all because the app is sporadic with auto-choosing a location. And it doesn’t matter if you favorite a location or not. Most of the time the app will default to the closest location. But for some reason, today it chose the other location. This has happened 3 times at least. I’ve updated the app and it’s still a problem. Just know to always check on what location it chooses - even if you’ve been ordering the same way for weeks, it could suddenly choose another location in town.
Solution: put a setting that the user can set the app to either always choose the closest location or always choose the favorite location. Program it so that if you have multiple favorite locations, it will choose the closest one of those favorites.

Good afternoon! I rarely ever write bad reviews, even if my visit was not pleasing. However, I must speak on my very dissatisfied visit at this location. I walked into this location at 1:20-1:21. The location had 4 customers waiting on their smoothies to be prepared. I walked to the counter and two reps were making smoothies. I was never greeted from the beginning to the end of my visit. I waited at the counter and no one acknowledged me. Another employee walked from the back and still no one acknowledged me or took my order. Three minutes passed and still no one greeted me or took my order. I ordered my smoothie online while standing at the counter and left to go to another shopping store while I waited. My order stated it would be ready at 1:30. I walked back into the location at 1:28. There was one gentleman waiting that was there when I first visited location and another one ordering a smoothie. There were two young ladies on the floor. No one greeted me yet again. The lady that took the gentleman’s order started on his smoothie. I looked at the time and it was 1:29. A young lady walked from the back and took the ticket off the register which I assume was mines and she started making it. The gentleman that ordered after me received his order around 1:33. The lady that came from the back asked me if I had the online order I said yes and then she put it in the blender and walked back to the back. The 2nd young lady left the store and went to purchase something from another store (she was washing out blender parts earlier). It takes three seconds to greet someone and say welcome to Smoothie King. The young lady that left walked on the floor and never greeted or said anything to me (ex. hello, thank you for your patience; what happened to team work). The first young lady placed my smoothie into a cup and handed it to me. She never said thank you for your patience or even thanked me for my service. I received my smoothie at 1:35. As you can tell I am a customer service retail manager and I am big on customer service. However, I give passes because I know everyone will not have the same customer service experience or expectations as myself. I have been to this location many times at least once a week. I live in Destrehan. I will not be going back anytime soon. I will drive to Kenner for my smoothie needs. Companies need to bring back the 5 second rule. If I were a mystery shopper this location would have FAILED. This visit left me so aggravated, un-welcomed and unappreciated. Therefore, I will not be spending my money here until acknowledgment and customer service is a priority. I will tell others about my visit.

First, thanks for the Veteran's Day Offer >> Smoothie King -- Active-duty military and veterans get a free smoothie from one of three red, white, and blue smoothies at participating locations on November 11 with a valid ID.

I showed up at the Jacksonville, NC site on Western Blvd around 1200 and was told that the offer didn't start until 1400. Nothing in the published offer said anything about valid hours. As a result, I missed out on the free smoothie.

Today my account was used without my consent for an online purchase. I called the store location where the transaction took place and they refused to help me. Finally the manager reluctantly took my contact info and transaction details. I am disputing the charge with my financial institution but Smoothie King needs to address this issue. The app allows one to change the account password without additional verification. Please contact me asap to resolve this matter.

I went through the line today to get a smoothie and a free sample. I never get the $2 off and it just rolls off my card eventually. I pointed out to the attendant that I didnt get the $2, and she said I couldnt get the sample and the $2 off. She closed the window and ignored me till I didn't move! They also didnt put the smoothie in a foam cup as I requested and it was hot and unpalatable pretty quickly.

She didnt have on a name tag.

I think the app needs work!

It was today probably just after noon.

Thank you.

On 8/9/23 i went to Smoothie king at 4464 Fowler St, Unit 103, Fort Myers, FL [protected]. I go in once a week and but this and price is about $11 +. On the 9th i went in and they said they did not have 40oz cup so they told me i could get two 20oz cups. I said okay and they then charged me about an additional $2. Cost was $13.40. I questioned this and they said they have to charge more because of inventory.

I have had several businesses and would never do this and imagine the ladies there just did not understand they should not have done this. This was the first time i did not leave a tip.

I patronize smoothie king at least once a week. When I first downloaded this app I was able to save my receipts so I could add my points. Now for some reason I’m unable to do that. Even when I put in my phone number I experienced difficulty with the app. It keeps saying it doesn’t recognize my number. This has been a huge disappointment and one of the reasons why I’m considering not going to smoothie king as often. What’s the point of patronizing a business if you are unable to use your loyalty points?! What a waste!

This app is like a blast from the past turn digital. No Smoothie King I don’t want a digital menu and nothing short of a punch card.

I want to order my smoothie. Learn me. Know me. Don’t make me sign up for your stupid app and not be able to help me if I don’t remember the password. Help me. Make me feel loyal like Starbucks even though I can count on 1 hand the amount I go in 1 year.

Please fix this or you will lose the efficient millennial who don’t want to stand around and talk while waiting for you to make our smoothie.

The idea of ordering ahead and earning rewards is great and that is why I gave 2 stars. I got the app specifically for the $5 coffee smoothie. Imagine my surprise when I added a coffee smoothie to my cart with a $1.25 add on, which resulted in a $6.25 subtotal and $0.38 tax. Why was the grand total $8.62?! Seems like smoothie king isn’t a math king. I recently had some dental work done, so smoothies are a big part of my diet right now and it definitely adds up. Check the math on your purchases folks. Smoothie king, learn how to add!

I’ve bought upwards of 20 smoothies by this point without receiving any rewards. I’ll keep trying because I’m stubborn and I’ve spent a lot of money on smoothie king so I would like to someday get a little benefit.
I understand that this is a buisness and they really do not have to have a rewards system in place, but if they’re going to continue with it, it could use some reevaluating. Why would they spend the time/money making an app that doesn’t do very much? I’m not sure. But I’ll keep hanging on and hope they try to make it better!

I love Smoothie King’s smoothies. However, their app is IMPOSSIBLE right now! I got a new phone & downloaded the app. When trying to log in, I forgot my password so I requested for a new one. Once they sent me a temporary password, I was able to log in. But when I tried creating a new password, the update button would NOT WORK! I went through this process like 4 times & still ended up with the same results! I hope this issue is solved soon. I have over 5,000 points & I would hate to have to create a new account all together with 0 points.

I went into Smoothie King and they told me about the app so I figured I might as well download it. Well, it has definitely not been beneficial to me at all. I ordered 2 smoothies the first time using it and got my points fairly quickly. A few days later I ordered two smoothies and never received my points. A week later I ordered a smoothie and still never received those points either. What’s the purpose of having an app to gain points and get rewards if it doesn’t function properly? Definitely a waste of an app and I will be removing it from my phone.

Had 8000 points to use on a large smoothie. Ordered it and while I was in the drive thru, redeemed the code. Driver in front took 10 min, phone fell asleep. Woke it when I got to the window, clerk scanned phone and asked for full price. I told her I just redeemed the 7dollar coupon, but she couldn’t find it. Trying to go to “Redeemed” to find the code on the app crashes it. 70-80 dollars in smoothies to get this is beyond ridiculous. Either the clerk lied and robbed my coupon or this sorry excuse for an app lost it. Either way, SK dropped the ball.

Used to be able to add purchases from receipts that didn’t scan app. I went thru a drive thru and spent over $40 on smoothies in one trip and the cashier said she couldn’t scan for my points thru drive thru but I can add the receipt to my profile and get points. Unfortunately this is not true. Adding purchase after the fact to get the points no longer exist. Think I will check out Tropical Smoothie and see if they have better app/program.

In regards to subbing ingredients, it will be a great benefit to be able to sub or remove certain ingredients for people with food allergies.

I’m glad you guys updated the look and feel of the app. Great job.
I hate that you want me to load money onto the app. While I understand this will make you more money, it’s NOT more convenient for the customer. It’s a pain that I’m going to load my card info onto another app. Not happening. I’m not going to add $10 for an $8 smoothie. It’s just a mind game for me to come back and purchase more later. Psychologically tricking your customers and playing mind games is not okay.

Today is the last day I’ll be shopping at smoothie king. I was coming 3 times a week.

Again, great development in the app.

Thought I’d try this app and didn’t realize I needed to have an employee scan it before I completed my order. I’m used to more user-friendly apps that make it easy to scan a receipt and automatically get credit for a purchase. I assumed this one would be the same ... was I wrong!

It’s a 3-step process: enter the date and time, the subtotal and then take a picture of the white receipt. Then it must be manually reviewed to receive your points. What’s with this madness? It is clearly possible to streamline and automate this process, as many other food service apps are doing this. Dev team, you can do better!

What is the point of having the cashier scan my code if the points aren’t going to be added? Do you think any of your customers enjoy waiting while a rewards member asks the cashiers to scan their code multiple times? How do you think your cashiers feel when the customers are basically telling them they are not doing their job correctly bc I can’t get my points and I ask them to rescan my code MULTIPLE times? Y’all need to fix your system, test it, then roll it it out for the public. The current app should be an embarrassment to the company. Talk to the Starbucks’ mobile team, they know how to make it work!

Most importantly, I got the app to earn and redeem points for discounts and a free smoothie but every time I check for my points they’ve disappeared. Sometimes they don’t show up at all. The app crashes if you try to see your earning and use activity. App runs slow to the point I just go to the website to look at the menu. As of today, April 27, it says the app’s last update was 4 months ago. You need to get it together and fix these issues. You’ve got tons of angry customers listing these same issues here in the reviews. FIX IT. I should have earned 2 free smoothies by now. I’ve decided to make my smoothies at home now.

This app isn’t very good but I’m a sucker for any rewards system so I keep it on my phone.

1- you cant earn points while also using points. If I use the $1 off which I earned, I don’t receive points on the other $4-7 I spent on that smoothie.

2- my points only register half the time. Every other time I go to the store and have the cashier scan my qr code, the purchase never shows up on my activity and I never earn the points.

3- most recently I received an email saying they had accidentally given some people, including myself, double points so they would be deducting them out of our accounts. Great, thanks. I’m sure those points don’t even make up for all the purchases that failed to register correctly at time of purchase.

This is a terrible app! I went to SK today, had 2500 points, and redeemed 2000 of them for $2 off. I had them redeemed, the barcode screen up ready to be scanned, the girl fixed all three smoothies that I ordered and brought them all three together BEFORE she took my payment. So by that time, my screen on my phone had timed out and went black. So when I activated my screen, the reward was gone. Couldn’t find it and the girl tells me it thinks that I’ve used it. That’s TERRIBLE. No one else has a system like that with their apps! And not only that but when I go into the app to view my redeemed rewards, the whole app closes out every time and I’m not able to view them. I can view my earned rewards! But not the redeemed. Terrible app.

I’m not sure how ordering ahead of time could be made any worse of an experience.

I have ordered before. I’m logged in, it can see my past order.

I try to order a new smoothie. Am prompted I need to log in again (to something labeled “the level up” - reluctantly I put in my email and pass. No matter what, that “Login” button never works.

Wrong user/pass? No feedback saying so… I mean, I know that it’s correct, but the app sure doesn’t indicate one way or another.

Try to order a different way in the app (can’t even remember how I navigated there!) but somehow it was about to re-order my last (the very first order I’d ever made). It even remembered the credit card I’d used!

But I didn’t want the same flavor so bailed out of that process.

Is my first order in this app to be my last? I have no clue!