Weight Watchers International
reviews and complaints

I am a lifetime member. I went back in Sept 2018. The program had changed. I left the meeting with the understanding that I had signed up for a 3 month fee. I was not given any information at the meeting in West Edmonton regarding how many points I could eat per day nor what my daily point target/ day was. The consultants said that once I went home and logged onto the WW site, the program would calculate my daily point target. When I logged on, the program did not work. It did not calculate my point value. I did not get the service I signed up and paid for.

Weight Watchers has continued to charge my credit card monthly for the past 19 months. When I called to WW to stop billing my card and and to request a refund as I was not able to use the service, I am told that I can only be issued a 6 month refund, but as I am asking for a full refund, I can not be issued any refund until the matter is reviewed by a senior service manager. When I asked for the name of the manager so I could send a letter or asked to speak to a manager on the phone, I was told that it could not be done. When I asked what term I had initially agreed to and told it was a 3 month contract, I asked why they continued to bill my credit card. The response I received was we assumed you are using it, we have millions of members, we can't check that each member is using the service. Bottom line, buyer beware. If the online service does not work, or you encounter problems, Weight Watchers doesn't care, but they will merrily continue charging your credit card.

I am less than 1 month into subscription and emailed them asking to cancel as I simply could not afford the payments.

They have point blank refused and insisted payments need to continue until April next year without negotiation. I find it incredible that a non credit contract such as WW where I have not bought anything can continue to force people to pay.

My friend, [removed] and I both signed up on our phone for WW membership. WE DID NOT UNDERSTAND that we were signing for a year commitment without the option of cancellation. We are both Francophones and the information was all in english. We are trying to cancel and everybody has been rude to us. All we want to do is to not pay into this anymore so we can put that money toward a gym membership. Why is it so hard to do? You can at least ask us to pay a penalty like to pay a month extra but to refuse to cancel and keep charging us for a product we are not using is really taking advantage of people.
Today, [removed] made the call ( October 29th) the girl on the phone was not talking. She was answering by mono syllables. Very intimidating. Judy kept saying hello, are you there? She would barely answer and then hung up. AFter that, I went on chat with someone who also told me that there was nothing she could do. I find that very hard to understand. She kept telling me about new products coming in November, I told her to keep it for other cause I was not interested. She closed the chat conversation without giving me a chance to finish. I thought it was very rude.
I do not have a photo of the conversation but I did rate the conversation right after it happened. Can we just please just cancel and not be charge for the next year for a product we are not using?
[name removed] ([protected]@live.ca) [removed]
[removed] [protected]

Mostly rice with a few beans and corn thrown in. If I ate this I'd be eating about a half cup of white rice void of any nutritional value the box (pictured) shows the opposite of what is in it. It is literally a bit more than a half cup of food.
I called to complain but they would only offer me coupons. I will never buy ww products again so this doesn't help me. This is also based on my purchase of your breakfast burritos. Used to be good now just mainly white tortilla with a couple tablespoons (maybe) of filling.
My address in case you'd like to send me a check
Laura von Kampen
1077 Rich ave apt 5
Mtn view CA 94040

You should be ashamed of yourselves

I requested they did not auto renew but they still charged me.

WW have charged me a monthly fee again without warning or approval.

I do not approve auto renewal.

This is the second time you have done this. Please STOP IT!

As I informed you at my last renewal, November 2018, I am a Vitality member and wish to renew using their promotion code (WW promotion code: [protected]-[protected]).

Please refund the £21.45 charged below

I am no longer a member of Weight Watchers. While I was a member, I unsubscribed from the daily email spam that the company issues. Upon cancelling my subscription, I started receiving daily emails advertising the company. There is no unsubscribe option. When I log into the site, there is no unsubscribe option.

I have called the company and filed a complaint and asked to be removed from their mailing list. I continue to receive emails. It is illegal in Canada to not abide by such requests.

I will file a complaint with the Better Business Bureau if I continue to receive emails from this company.

I am a lifetime member who attends the Bayshore NY location. In May my daughter wanted to join. We joined together and I was surprised that the mobtly pass is not offered for teenagers. I reluctantly let her join even though I thought the $15 a week is a little steep especially for her not to have access to the WW app. We have been coming every week but last week we were on vacation. I think it's ridiculous that when we came to the meeting tonight we were charged $30 due to the missed meeting. You should be encouraging our youth to make healthy choices by offering them a reduced rate, not penalizing them for being young . I'm not sure she will be returning with me to a meeting again until she turns 18 next July when she can get the monthly pass.

I signed up for the WW at home package in mid may. I paid €80 and collected all the books etc from the head office.

My complaint is about the lack of support from customer service.Ive been finding it difficult to lose the weight this time around.Ive lost 6 pounds over 12 weeks but I stated at the beginning I wanted to lose 10-14 pounds. One week I gained 3 pounds and was told "oh well"

Last week after a gain, and feeling frustrated over lack of any sort of helpful imput I said I was going to join a different group.The agent Martina said they would review my tracker and to stick with it. So I sent in my tracker.. and her imput was..."Your weight is fine for your height so you should just think about maintanance now.
I know my own body, I know what weight I should be..I made it clear when I started what I wanted to lose
I find it staggering that a weight loss company would tell someone to stop trying as it would be too hard.Ive used ww to great success in the past. I dont know whats happened but you have gone way downhill. This is the last week of my payment plan. I will not be continuing.. next week Im joining slimming world.

I recently bought the ww frozen chicken parm dinner and after the initial 5 min cook time I was very disappointed to find the spaghetti was stuck together. I have an 1100 watt micro. I then returned it to cook the 1 min 30 seconds with an xtra 5 seconds thinking it was still frozen but after I took it out it was plain to see the spaghetti was stuck together. I will never buy WWfrozen dinners again. I also purchased the thin pizza. It was so hard I couldn't eat it. I used to buy ww dinners in the past and never had this problem. Time to watch your cook!

Apparently I had two accounts with ww. One was from many years ago online only... I used it for a week or 2, maybe.
But in 2014 my husband and I joined in january and had great success. Love the meetings and the people and team leaders. But one week at weigh in, my card had expired and I gave her a new one to re up me... I think thats when the new account was added? I don;'t know... I did notice I would get two cards, but never dreamed it was about me having two accounts! When I fianlly looked, yes, two accounts! I didn't sign up for two... Ww signed me up! So about 1100 dollars later, I call and they offer me 3 mos refund. Supervisor then offers 6 mos... Of course I dont' accept... I didn't make the mistake, first of all, and second... It was a mistake! So, my husband and I get on the phone with our credit card co and ww rep, who, after more than 2 hours on the phone, says she will get back to us... Closes all the accounts except one and we wait. Of course she never did get back to us. Now fast foward, I become a lifetimer and what?, find out they are still charging me twice! I am floored. My husband mentioned it to supervisor from ww int> at a meeting and she said to call her personally and she would take care of it... So yes, I was out of town for an extended period of time and when I got back to her in april, she was very nice to solve that problem... A little defensive but issued the refund. But when I brought up the 1100 refund needed, her attitude was very defensive and she told me they would offer 6 mos because I should have been aware of my credit card charges. She said it was really up to me to be watching and not ww to see if they are charging twice. Huh? So they create the account, charge me and if I don't catch them at it, it's rightfully theirs? They will accept 6 mos of responsibility but not then entire time? Ok, i'm too tired of it and resentful so will take the fraction of the cost and chalk it up to another large corporation taking advantage of the people. If someone asks me about ww? I don't always recommend like I used to because I feel taken! Oh, and I am writing this complaint because I see online that this isn't a unique problem of mine... It seems to be mo for ww.

I have been trying to cancel my subscription for 6 weeks, I tried calling and leaving message on the voice mail ( no other choice seems there is not rep available every time I call ) nobody is calling me back, I have attempted to cancel online and getting technical error. meanwhile weight watchers.ca keeps taking payment of 66$ on my credit for the past 2 months . I am very upset that im getting robbed monthly by this company, I want to cancel immediately and want to be reimburse for at least the last month .
I expect to me contacted within the next 48 hours or I will keep escalading the issue until settle to my satisfaction

Good Afternoon Weight Watchers,

Off an on over the years I have been a member of Weight Watchers and have enjoyed not only the overall program/benefits offered, but respected how well organized and efficient the representatives were in either the meetings at your locations or the at work programs.

Today (October 10th) I decided with a group of colleagues to give the At Work program here at Utica National Insurance Co in New Hartford, NY a try. What a disappointment... Not only was the leader ineffective (meeting did not start on time, but the first 15 minutes were spent on non-program related topics---germs, baggies to put materials in, etc.), but she and her associate were ill-prepared to handle the registration (it took 2 people 40 mins to register approximately 26 people). When finally got to my turn, I personally did not even receive my weight or the program materials (since they only came prepared with less than 25 copies of materials).

I was told that she would immediately return with the missing materials and it is now 2 hours later and still no materials.

Seems like Weight Watchers should be a little less focused on changing initials to entice new members and more focused on what they are delivering.

Please feel free to contact me @ [protected].

April Arch-Espigares

I went to one of your meetings in the Wirral UK, the group leader was appalling, telling the group we must make sure we are at every meeting or she'll get fired! She spent most of the talk time saying this and the rest about how she is living on takeout at the moment and is off track, not very inspiring. The group was full of gold members who ruled the roost and interjected at every point they could, (all age 70+) also another complaint I have is that I weighed 3lbs heavier on ww scales than FOUR other sets of scales I'd used the same day. Needless to say I will not be returning to ww.

I am currently a member. I wanted to sign up my daughter who is 16 years old. Because she is under 18, I was told that she could not have online access and costing only sign up for the weekly group and pay $15 each time. How does this make any sense. I am only paying $20 month with online access. Why do you even bother offering service for teens. RIP off. I think I'll cancel my membership.

I signed up for the 6 month period of the app only membership. After using the service, which was great, I decided to cancel in August, as I no longer needed the service. Before committing to anything, I researched intensely looking for a cancellation policy, as I knew that services like this often have one, and I wasn't sure I'd use the whole 6 months. After scouring for 45 minutes, I found no evidence of an actual number for a cancellation fee, nor any details on what canceling early might entail. I read the entire agreement and searched through the website with little to no information available. Only after canceling and calling their customer service line did I find out I would be billed for the rest of the 6 months and charged the cancellation fee. I am very unhappy with the transparency weight watchers has about their cancellation policy and am extremely disappointed that a service that was all around wonderful to use practices such shady business tactics. More transparency about this issue is absolutely needed. There needs to be a clear and concise outline of what happens upon early cancellation of each specific plan that is easily accessible on the website before you sign up. Truly shameful.

I signed up In April for on-line only...no support. I've been being charged 20$ a month since. I called customer service, and tell me if I'm wrong...are those robots or computers that you are using for customer service? I'll bet it is. Horrible. A horrible company. Scam. I'd like a refund for the whole amount I paid. If you look at my profile, I have not even logged in since then! I swear, I will tell everyone I know to never sign up with Weight Watchers. It's a total scam! If you want to lose weight you can do it without someone trying to take your money from you!

I agreed to register for a 6 month trial. I called to verify I was only signed up for 6 months. Company continued to charge my credit card without my authorization for additional months. When I confronted the company their response was I had to cancel before the trial was over. Never was that the case when I originally registered. This company would have kept charging me without my consent. This is FRAUD!

Dear Jessica, This is good man got from weight watchers and I'm very disappointed that I just cancel it and they're making me pay for my services this is right and professional why would you want to pay them will you just cancel your service you still have to pay for the services this is terrible and I just don't wanna pay them

Thank you for contacting Weight Watchers. My name is Wynema and I'd be happy to assist you.

Your subscription has already been set to cancel at the end of your commitment on 10/22/2018. We can re-cancel your subscription effective sooner, but you will be charged a cancellation fee of $39.95. The alternate option is to leave your cancellation as is. You will be charged $13.30 twice more, once in August and again in September. If you decide not to re-cancel, you will have access until your subscription ends on 10/22/2018. Please let us know exactly how you wish to proceed.

​Weight Watchers is committed to your success. If you have any other questions or concerns, please reply directly to this email so we can further assist you.
Best wishes on your journey. I hope you have a wonderful day.

Sincerely,
Wynema
Customer Service Associate
Weight Watchers International, Inc

Yesterday Tues June 26 I went to weigh in with a group I, dont normally go to. My normal Monday group is run by fine people. The WW group leader on duty yesterday (Melissa Waddell) was very nasty to me when I asked a few question during my Weigh in. Six months ago I had a problem with her as well, very nasty disposition.
Last evening at 9 PM a Virginia Beach Police officer served me with a Protective Order requiring me to stay 100 yards away from her. I am consulting with my atty on Monday 2 July 2018 . To see what action is required of me. This woman has no business in Weight Watchers.

TSC 30 day trial promo offered back in September 2017 for 19.99 - I ordered this and did not activate my code offer till May 16 2018. I wasn't too interested in the program and basically forgot about it till I noticed a charge on my Visa statement for 26.44 from Weight Watchers. I did not authorize this and I did not realize I was getting my self into a subscription to weight watchers. Further I did not use a VISA to pay for the promo from TSC. I contacted your customer service etc via chat and Spoke with a Sasha who did not help me and bascially gave me the impression too bad for me.. I'm not sure if she discontinured chat or we got cut off but she discontinued our conversation quickly.
So I got a Sara on my second attempt:Brenda
hi - I was chatting with a Sasha and she left chat before I could finish.. this is probably not your area - I was inquiring re my billing
credit card charges.. I would like a refund as I was unaware of further charges... I was told about the fine print contract portion of
the TSC promo but I was not aware of it.. I think she ended the chat b/c she realized I was right in feeling mislead.. I didnt even
use the service - I purchased from TSC as a 30 day promo for 19.99 and I got charged again for another month and I was unaware
of this...
09:34:04 AM
I contacted my credit card company and I contacted your accounting and I am filing a complaint.. all I want is my 26.44 back for my
now cancelled acct.
09:35:05 AM
I realize you cant do anything but I hope this info is passed on. thanks

All I want is my refund

Brenda
Subscriber Number [protected]