1-800 Contacts
Reviews and Complaints

I was so skeptical about this company because of the negative reviews. I am a very detail-oriented and critical person. I do my due diligence and really scrutinize companies. I can honestly say that 1800Contacts is, without reservation, one of, if not the best company out there. Excellent communication! Excellent customer service! It's almost unreal and incomprehensible to find a company who honors and respects their customers so well and so easy to work with! In a world of UBERs, VERIZONs and other truly awful, terrible companies who overcharge and do not care at all about their customers, 1800Contacts is a leader and an example in the midst of today's scam artists! I love this company! I have absolutely no complaints and every exchange with them is a joy and easy! Love em! Thank you!

AMAZING CUSTOMER SERVICE! I placed an order online and then realized that I forgot to check on pricing with my doctors office. I has already gotten the order confirmation which said theyd ship the contacts the same day so I called to see how much time I had before I could cancel. The phone rang twice and then A HUMAN ANSWERED! No hold music, no automated menu, no extra buttons to press! She already had my account pulled up and was able to place a hold on my order and I was good to go. The entire call took less than 60 seconds. The call to my doctors office took longer than that just to find a person! ***s prices were over $100 better than my doctor so I called them back and got a human again who released the hold in less than 60 seconds and even provided my arrival date without me having to ask. Ive never been happier with an online company and Ill never order contacts from anyone else!

Not many positive reviews ever end up on this site, so I will add one. Patronizing *** Contacts has been nothing but a wonderful experience. While I'm not new to wearing glasses or contacts, I always just ordered them directly through my optometrist. At one point, about a year ago, I got smart and decided to shop around and see if I could get a better deal. *** Contacts offered the best price, but that's not why I am writing this review. Sure, cheap is worthy of 5 stars anyway, but the overall experience went above and beyond. At the time, I had vision insurance two separate ways. A live person was able to help me determine how to apply my insurance through a chat experience. They were knowledgeable, efficient, and friendly. The second time I ordered, I was under the impression they wouldn't be covered by my insurance at all. I wasn't even going to bother entering my insurance at all. *** Contacts, though, had my benefits still on file and informed me that about 95% of my purchase would be covered. Without their system, I would've paid a couple hundred dollars I didn't have to! If that's not worthy of 5 stars...Further, *** Contacts handled the entirety of the process to obtain my prescription from my doctor. All I had to do was select the correct optometrist and they took it from there. It was completely painless. Last week, my prescription was due to expire (honestly didn't even realize this myself). A live person from *** Contacts called me to inform me of this and ask if I wanted to place an order before expiration. That level of customer service is unheard of.Every experience I've had with this company has been smooth and positive. They've earned a longtime customer from me with competitive pricing, an innovative reimbursement model, and wonderful customer service.