1-800 Contacts
Reviews and Complaints

Kudos to 1-800-Contacts! I have been ordering contacts here since 2008 and have never been disappointed. HOWEVER, I have to write about my most recent experience.I have an eye doctor *** coming up after the new year. I only have about seven contacts left to last me the next three weeks. Somehow, I ended up with seven left and one right lens. I wrote to 1-800-contacts and explained my situation. They IMMEDIATELY shipped me six contact lenses for my right eye AT NO COST! If that isn't customer service, I don't know what is. Especially with the most recent issues with the economy and prices skyrocketing.Thank you so much to 1-800-contacts and I will continue to be dedicated to your company!

I was so skeptical about this company because of the negative reviews. I am a very detail-oriented and critical person. I do my due diligence and really scrutinize companies. I can honestly say that 1800Contacts is, without reservation, one of, if not the best company out there. Excellent communication! Excellent customer service! It's almost unreal and incomprehensible to find a company who honors and respects their customers so well and so easy to work with! In a world of UBERs, VERIZONs and other truly awful, terrible companies who overcharge and do not care at all about their customers, 1800Contacts is a leader and an example in the midst of today's scam artists! I love this company! I have absolutely no complaints and every exchange with them is a joy and easy! Love em! Thank you!

AMAZING CUSTOMER SERVICE! I placed an order online and then realized that I forgot to check on pricing with my doctors office. I has already gotten the order confirmation which said theyd ship the contacts the same day so I called to see how much time I had before I could cancel. The phone rang twice and then A HUMAN ANSWERED! No hold music, no automated menu, no extra buttons to press! She already had my account pulled up and was able to place a hold on my order and I was good to go. The entire call took less than 60 seconds. The call to my doctors office took longer than that just to find a person! ***s prices were over $100 better than my doctor so I called them back and got a human again who released the hold in less than 60 seconds and even provided my arrival date without me having to ask. Ive never been happier with an online company and Ill never order contacts from anyone else!

Not many positive reviews ever end up on this site, so I will add one. Patronizing *** Contacts has been nothing but a wonderful experience. While I'm not new to wearing glasses or contacts, I always just ordered them directly through my optometrist. At one point, about a year ago, I got smart and decided to shop around and see if I could get a better deal. *** Contacts offered the best price, but that's not why I am writing this review. Sure, cheap is worthy of 5 stars anyway, but the overall experience went above and beyond. At the time, I had vision insurance two separate ways. A live person was able to help me determine how to apply my insurance through a chat experience. They were knowledgeable, efficient, and friendly. The second time I ordered, I was under the impression they wouldn't be covered by my insurance at all. I wasn't even going to bother entering my insurance at all. *** Contacts, though, had my benefits still on file and informed me that about 95% of my purchase would be covered. Without their system, I would've paid a couple hundred dollars I didn't have to! If that's not worthy of 5 stars...Further, *** Contacts handled the entirety of the process to obtain my prescription from my doctor. All I had to do was select the correct optometrist and they took it from there. It was completely painless. Last week, my prescription was due to expire (honestly didn't even realize this myself). A live person from *** Contacts called me to inform me of this and ask if I wanted to place an order before expiration. That level of customer service is unheard of.Every experience I've had with this company has been smooth and positive. They've earned a longtime customer from me with competitive pricing, an innovative reimbursement model, and wonderful customer service.

I never really paid much attention to the ads of 1-800 Contacts as I usually bought my contacts from a local store or directly from my eye doctor. However, since I have a unique prescription, I am rarely able to get my lenses from stock, so I am used to waiting. Four years ago, I stumbled upon an online coupon for 1-800 Contacts and decided to give them a try. Since then, I have not ordered from anywhere else.

The process of ordering from 1-800 Contacts is super easy. You can either text or upload a picture of your prescription and soon, you will hear from them that your order is on the way. Shipping can be a little expensive if you need your lenses quickly, but that is to be expected.

This week, I discovered a rip in my last remaining right lens. It was about 9:00 at night, and I had a new prescription. So, I took a picture of it, texted it, and within 10 minutes, a representative from the company contacted me to let me know that my particular lenses were on backorder. She was super nice and offered to upgrade my shipping to "next day" free of charge. She also apologized when explaining that it could be 5 - 7 days before they had my lenses in stock. I wasn't thrilled with the 5 - 7 day thing, but it was my fault for not paying attention to what I had left for lenses at home. Two days later, I received an email that my lenses were on the way to me. I checked my credit card statement, and the next-day shipping was indeed waived.

1-800 Contacts often offers special deals on reorders, and these offers come via email. They also have an app that makes ordering even easier.

I will continue to order from this company due to the excellent customer service I have received, the ease of ordering, and the fact that they help me avoid Walmart. I highly recommend 1-800 Contacts to anyone looking for a reliable and convenient way to order contacts.

So, I recently took an eye exam for glasses and contacts from 1-800 Contacts (1800contacts.com). When I received my RX, I noticed that it did not list the PD (pupil distance) anywhere. This was a red flag for me since they even had me send in an image with a croft card under my nose to measure. I contacted customer support and got a half-hearted response that they have it on file, but no one typed it in. How can you miss such an important part of someone's RX? This was sketchy red flag number one.

The customer support representative told me that my PD was 25, but when I went to get glasses, the woman helping me in the store said that the lowest they go is 50. I called customer support again, and they told me that it was 25 from my eye to my nose. I had to explain to her that PD is the distance from pupil to pupil, not from one pupil to the nose. This was red flag number two. I felt like I was talking to someone who had no idea what they were doing, especially since they are giving people prescriptions.

Later on, I found out that 50 is an "abnormally low" number for a young adult. So, I emailed customer support and told them that I was not confident that I received a proper measurement due to all the mistakes made. They tried to make me retake the whole test, which made no sense since the image is the only part of the test that measures PD. My whole exam was fine except for the measurement, and they still had my image on file, so why would I need to retake the test? I told the woman this, and she said that she would have the doctor re-look and email me back.

I am blown away that they have people testing eyes who know nothing, not even how the exam works. This is a cool concept, but terrible service. I will be going to my doctor from now on for all exams.

I recently purchased my contacts from 1-800 Contacts and was pleasantly surprised by the speedy delivery. I placed my order just over a week ago and received my contacts early this morning, which was only three business days after they shipped. I didn't pay for expedited shipping, so I was expecting them to arrive much later. I was impressed by the quick turnaround time.

When I placed my order, I accidentally uploaded a photo of my eyeglass prescription instead of my contact lens prescription. However, I was pleasantly surprised to receive two emails from a real person who helped me correct my mistake. It was refreshing to deal with a human being instead of an automated system. I know that many people have had issues with prescription confirmation, and I was confused about the process myself. Here's how it works: you can either upload a picture of your prescription or enter the information from your contact box. If your doctor doesn't respond within a day, it's assumed that your prescription is correct and your order is processed. It's important to note that this process may not work for everyone, so proceed with caution.

I was hesitant to order from 1-800 Contacts again because of mixed reviews, but I decided to give them another chance. For me, they were the easiest and most affordable option. I have a rare eye condition that requires expensive glasses from a reputable retailer, which can cost over $600. Contacts from most doctors' offices are also expensive, costing nearly $220. However, I was able to purchase my contacts from 1-800 Contacts for only $140. I've ordered from them twice now and have had good experiences both times. However, I understand that others may have had negative experiences, so it's important to do your research before making a purchase.

I'm not sure if my location played a role in the speedy delivery, but I'm located relatively close to a distribution center. If you're able to find your prescription and brand for an affordable price and it's practical for your schedule and lifestyle, I would definitely recommend giving 1-800 Contacts a try. I only wrote this review because I was genuinely surprised by how quickly my contacts arrived and wanted to share my positive experience. Overall, it was a standard transaction with this company, but the fast delivery made all the difference.

I recently had an experience with 1-800 Contacts that left me feeling very disappointed. I have been a loyal customer for years, renewing my prescription and purchasing contacts through them annually. However, the quality of their contacts has been declining in recent years. They are flimsy and easily damaged, which is frustrating considering the amount of money I spend on them.

When I contacted customer service to request a replacement, I was met with a representative named Charlene who was extremely unhelpful. She claimed she couldn't find my information at first and then told me that they don't replace contacts. I explained that they were damaged and should be replaced, but she continued to go back and forth with me. I asked to speak to a supervisor and was put on hold. When Charlene returned, she told me that no one was available to speak with me.

I was very frustrated with Charlene's unprofessionalism and dishonesty. I called back and spoke with another representative who informed me that Charlene was not the only one working that day. I eventually spoke with Charlene's supervisor, Heather, who was even worse than Charlene. She claimed that I had not called in and that they couldn't find my information. This was not the first time they had claimed this, as last year they said they didn't have my current address even though they had sent me contacts to that address for years.

The staff at 1-800 Contacts always seem to be messing up and talking to customers like they don't know what they're talking about. Heather and Charlene were both very unprofessional and went back and forth with me, which was frustrating and unhelpful. I believe the entire team needs to be replaced and trained on proper customer service. Heather and Charlene, in particular, were very ratchet and would be better suited for custodial work than representing 1-800 Contacts on the phones. They seem to make their own rules instead of following the company's policies.

Overall, I was very disappointed with my experience with 1-800 Contacts. The quality of their contacts has declined, and their customer service is unprofessional and unhelpful. I hope they take steps to improve their service and train their staff on proper customer service etiquette.

I recently tried out 1-800 Contacts for the first time, hoping to save some money and time by ordering my contacts online instead of going through my eye doctor. Unfortunately, I had a pretty frustrating experience with their customer service and shipping, and I don't think I'll be using them again or recommending them to others.

I placed my order on November 9th, but ran into some issues with the website at checkout. I tried to pay with PayPal, but the website wouldn't accept that form of payment. I ended up using my own card, but somehow the website pulled an old address from my PayPal account for shipping, even though I manually entered a different address. I noticed the mistake right away and contacted the company within an hour to let them know.

They responded quickly and said they would send my order to the correct address, so I provided the correct information. However, I never received any further communication or my order, so I followed up with customer service on November 23rd. They apologized for not reviewing my email with the address and said they would send my order right away. I received an order confirmation and was told I should receive my order on November 27th.

However, that day came and went with no sign of my contacts. Instead, I received multiple calls from 1-800 Contacts during work hours and an email on November 28th saying they were unable to verify my prescription and would have to cancel my order if I couldn't verify it within 24 hours. I was confused, since they had already shipped my first order to the wrong address without verifying my prescription.

I asked them to cancel my order and provide a full refund, but I'm still waiting for that to be processed. Overall, I was pretty disappointed with my experience and would recommend looking into other options like Walgreens for contacts. I was able to find my contacts for a lower price and with less hassle there.

I recently had a terrible experience with 1-800 Contacts (1800contacts.com) that I feel compelled to share. I uploaded my prescription to my account and it showed up when I tried to place an order. I needed my contacts ASAP, so I paid for expedited shipping. However, the night before my contacts were supposed to arrive, I received an email saying that my prescription had not been "verified."

I contacted the company through their chat feature and informed them that I had uploaded my prescription before placing the order. They told me that they needed my doctor's information and couldn't explain why they needed it when they already had my prescription on file. They offered to remove the rush shipping charge, but I wouldn't receive my contacts for another four days. I wasn't satisfied, but I agreed.

Then, I received a text message saying that my order had been canceled. I contacted them again and was told that my order had been accidentally canceled. They offered me a "discount" of removing the expedited shipping fee that I never received. I was shocked that they were calling it a discount and told them that it was already midnight and I needed to sleep. I was done with them.

After two hours of back and forth, they offered me a 20% discount and asked if they could charge my card again. They still couldn't verify my prescription until the next day and I wouldn't receive my contacts until Monday, even though they were supposed to arrive on Friday. At this point, I didn't trust anything they said and suggested that they send my order for free to preserve my business and my husband's, who has been a long-term customer. They didn't take my suggestion.

They cost me days, if not more than a week, and wasted over two hours of my time. I suggest that you use my experience as a guide to save yourself time, hassle, frustration, and energy.

I recently had an experience with 1-800 Contacts that left me feeling frustrated and disappointed. I had placed an order for my child's contacts and made it clear that it was important for them to be delivered before I left the country. Despite my repeated reminders, the contacts were not delivered on time and were left sitting outside my door. I had asked them to track the shipment, but they failed to do so and were unaware that it had been delivered late.

When I contacted them from overseas, they were unable to arrange for an immediate pick-up and expected me to take care of it myself. After two days of waiting for them to resolve the issue, I had no choice but to have someone pick up and dispose of the contacts, which had been sitting outside in the heat for days.

Throughout this ordeal, I spoke with several representatives, including Ashlee and Emilee, who were completely incompetent and unprofessional. They were unable to figure out a basic order and gave me attitude as if it was my mistake and not theirs. Even when I spoke to Lindsay and the supervisor Samantha, they referred to the refund they gave my son as a "1-time courtesy" instead of acknowledging their mistake and apologizing for the inconvenience they caused.

Overall, I would not recommend 1-800 Contacts to anyone. Their employees are limited in their understanding of customer service and cannot be counted on to deliver orders on time. Save yourself the time and energy and go to your eye doctor for your orders instead.

I've been a customer of 1800Contacts in the past, but I've been buying from EzContacts since 2016 because they always seem to have the best price. However, when I saw an excellent price on my lenses pop up on my Google search, I decided to give 1800Contacts another try. The price was $63.95 for a 24 pack of Acuvue Oasys, which was $6.00 cheaper than what I had in my EzContact shopping cart.

Excited about the savings, I clicked on the link, but the price mysteriously changed to $101 per box. I decided to chat with a salesperson to verify the price, and they informed me that the price was for new customers only. However, since I hadn't ordered in a long time, they could offer it to me. I agreed to purchase the lenses and asked them to call me back on the 20th.

To their credit, they did call me back on the 21st, but that's when things went downhill. I told them I wanted to verify the price before purchasing, and they quoted me a price of $251 for two boxes, almost twice as much as the promised price. I was shocked and laughed, telling them that I already had the lenses in my cart at EzContacts for $69.99 per box.

The salesperson then offered to beat any price by $1.00 a box, but I was already turned off by the experience and decided to stick with EzContacts. Minutes later, I had shipping confirmation from EzContacts, and I was glad I didn't switch my allegiance for just a couple of bucks.

Overall, I was disappointed with my experience with 1800Contacts. While they did offer me a good price initially, the price changed when I clicked on the link, and the salesperson I spoke with was not able to honor the promised price. I appreciate their effort to beat any price, but it was too little, too late. I will continue to purchase from EzContacts, where I know I can get a good price and reliable service.

I recently had an experience with 1800contacts, and it was a bit of a mixed bag. The first time I ordered from them, everything went smoothly and I would have given them a 5/5 rating. However, my second experience was quite different and has left me questioning whether I will continue to support this company.

On May 4, 2021, I placed an order for a different brand of contacts and decided to exchange some of my leftover contacts from a previous order. I contacted customer service and the representative was prompt in checking my previous order and calculating the difference in cost. I agreed to the new cost, but was not informed that part of it was for shipping, which ended up being $19.99. After two weeks, I had not received any updates on my order and discovered that it had not even shipped yet. I contacted customer service again and was informed that my contacts were backordered with an expected ETA of 4-6 weeks. I was fine with this and waited patiently.

However, June passed, then July, and by August I still had not received my order. I checked my email for updates, but all I found were reminders about my prescription being on file and that it was time for more contacts. Frustrated, I contacted customer service again and was informed that my items were still on backorder, but it was too late in the day to find out when they would receive more. The representative promised to contact me the next day with more details, which she did. She informed me that my order was expected in 4-6 weeks, but that timeframe could not be guaranteed.

Finally, on October 1, 2021, I received my order. It had been ordered in May, and it took until October to receive it. As a company that prides itself on customer service, I found it disappointing that they did not have the decency to inform customers when their orders were backordered. While I understand that items can be backordered, it seems like a simple courtesy to let customers know. This experience has left me questioning whether I will continue to support this company in the future.

Overall, I would give 1800contacts a 2/5 rating. While the chat personnel were nice and helpful, the lack of communication about my backordered items was frustrating and disappointing. I hope that in the future, this company will improve its communication with customers and ensure that they are informed about any delays or issues with their orders.

I recently had an experience with 1-800 Contacts that left me feeling frustrated and disappointed. I placed an order for my son's contacts on a Saturday, with an overnight delivery option and a potential one-day delay for prescription verification. The delivery was supposed to arrive no later than Tuesday, but it never came.

When I called the company to inquire about the delay, I was told that the contacts should arrive the next day. However, they didn't arrive on Wednesday either. I had to call them again to find out that only a partial order was coming the next day, and they didn't mention that the contacts had been on backorder for a while.

The following day, I still didn't receive the full order, and when I called the company, they blamed UPS for the delay. They did offer me a $50 discount on my order, but it was a small consolation for the inconvenience.

To make matters worse, when the partial order finally arrived, it only contained contacts for one eye. I was frustrated that they didn't inform me of this beforehand, as it would have saved me a lot of time and hassle.

After seven days of waiting, I decided to cancel the entire order and demand a refund. However, the company refused to refund my money until they found the missing contacts. I spoke to a manager who promised to refund part of my money and credit my card within 3-5 business days, but it never happened.

When I called again, I was told that I would receive a check in the mail, but I still haven't received anything. To add insult to injury, they won't refund the two boxes of right eye contacts that I received without the left eye contacts, unless I return them at my own expense.

I've had six different conversations with representatives, and I've only received updates when I call them. It's been 15 days since I cancelled my order, and I'm still waiting for a refund. I'm extremely disappointed with the lack of communication and customer service from this company.

I feel compelled to warn others about my experience with 1-800 Contacts. It's a garbage company that doesn't care about its customers. I wouldn't recommend ordering from them.