Menu
For Business Write a review File a complaint
CB Travel and Vacations Airbnb Urgent complaint: issues with airbnb support and unjustified blocking of my experience
Airbnb

Airbnb review: Urgent complaint: issues with airbnb support and unjustified blocking of my experience

W
Author of the review
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would like to share an extremely frustrating experience I am having with Airbnb, where I am a provider of boat and kayak tour experiences. For over 20 days now, my experience has been blocked by the platform due to a new policy requiring insurance coverage of $1 million. As a legal and responsible operator in Portugal, I provided all the insurance documents required by Portuguese law, including liability insurance, boat insurance, and personal accident insurance.

After a long wait and numerous attempts to communicate with the support team, I received a response stating that my insurance was not adequate and that a specific "maritime insurance" was required. However, in Portugal, there is no insurance with such a designation. Portuguese insurers offer exactly the types of insurance I have already submitted to Airbnb, which are fully legal and valid for operating my business.

I have been trying to resolve this situation for more than 20 days. I have sent several emails, made more than 10 phone calls, and the only response I receive is to "wait." The chat with the support team has been unhelpful, with automated or empty responses, without any concrete solution. This incompetence on the part of the support team is causing me daily financial losses, as I cannot operate my experience and am losing customers and revenue.

I demand that Airbnb resolves this situation immediately. As a partner who generates significant revenue for the platform through the commissions paid on each experience sold, I feel disrespected and undervalued by the lack of response and solution. If my insurance is legal and valid in Portugal, and there is no clarity on what type of "maritime" insurance is required, Airbnb needs to recognize and accept the documents I have already provided, or give clear and feasible instructions.

I am awaiting an urgent response and the immediate reactivation of my experience. It is unacceptable that a long-term partner is treated this way. I will continue to expose this situation until it is resolved.

Desired outcome: I am awaiting an urgent response and the immediate reactivation of my experience. It is unacceptable that a long-term partner is treated this way. I will continue to expose this situation until it is resolved.

Confidential Information Hidden: This section contains confidential information visible to verified Airbnb representatives only. If you are affiliated with Airbnb, please claim your business to access these details.

0 comments
Add a comment
  1. Airbnb Contacts

  2. Airbnb phone numbers
    +1 (415) 800-5959
    +1 (415) 800-5959
    Click up if you have successfully reached Airbnb by calling +1 (415) 800-5959 phone number 3 3 users reported that they have successfully reached Airbnb by calling +1 (415) 800-5959 phone number Click down if you have unsuccessfully reached Airbnb by calling +1 (415) 800-5959 phone number 0 0 users reported that they have UNsuccessfully reached Airbnb by calling +1 (415) 800-5959 phone number
    +1 (330) 697-3269
    +1 (330) 697-3269
    Click up if you have successfully reached Airbnb by calling +1 (330) 697-3269 phone number 0 0 users reported that they have successfully reached Airbnb by calling +1 (330) 697-3269 phone number Click down if you have unsuccessfully reached Airbnb by calling +1 (330) 697-3269 phone number 0 0 users reported that they have UNsuccessfully reached Airbnb by calling +1 (330) 697-3269 phone number
  3. Airbnb address
    888 Brannan St., Floor 4, San Francisco, California, 94117, United States
  4. Airbnb social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024