I created an ATM dispute with them on June 26, 2024, I waited over 10 business days before calling and then started calling every day without getting answers. As of July 16, 2024. They have supposedly emailed me a form that needs to be filled out, which I have not received to my email or a back up email that was given. I call Every day only to be told the same thing without receiving the email with the form. I want this corrected as soon as possible and I want the dispute taken care of
Claimed loss: 300
Desired outcome: I want the dispute completed and my money back
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You're getting the runaround, and it's unacceptable. You need to escalate this immediately. Contact Aspiration Bank's higher management and demand that they address this issue right away. Make it clear that you won't tolerate any more delays and that they need to send you the form and resolve your dispute now. Stay persistent and make sure they know you're not going away until this is resolved. You deserve better treatment, and they need to deliver it. Don't back down until you get the resolution you deserve.