Harvey Norman reviews and complaints 1
View all 556 complaintsHarvey Norman - delivery of refrigerator
Yesterday I took the day off so my new Panasonic fridge/freezer could be delivered. Now keep in mind that the Dandenong store had no trouble fitting 2 huge sofas much wider than the fridge through the front door. Yet these two fellows one was very short and the other not much taller but skinny couldn't get the fridge through the door. I even signed a statement saying I would take full responsibility for any damage. The problem was the fridge was bigger than they were and they nearly tipped it off the trolley twice before reaching the door. Harvey Norman why would you employ little Indian/Sri Lankan fellows to be delivering heavy bulky white goods? What you need are men who are tall big and brawny of any nationality. These two fellows just wanted to go because it was too hard and too heavy and they didn't want to listen to any suggestions. They were lazy and rude and left my new fridge in the middle of my garage walk through and no one can get past. Shame on you Dandenong Harvey Norman you need big strong delivery people who are experienced and can man handle big white goods and be able to do something as simple as turning the fridge on an angle or how about this open the frigging doors of the fridge. I had emptied my old fridge and turned it off. I had to stop them from taking my old fridge as I had to put my food back in it. I rang the manager and he refused to call them back even though they had left 3 mins ago and was only interested in assigning blame to someone else. ie my husband. What happened to the good old days of dinkum Australian service
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