Tim Hortons reviews and complaints 1
View all 3015 complaintsTim Hortons - Cleanliness
Sunday May 28, 2023 around 11:00 am
I was at 166 Trunk road Tim hortons.
We were dining in, while I was waiting in line my friend requested a sanitary cloth to wipe our table.
I understand that customer service is challenging especially when staff are almost all young or new. I understand the pressure of prioritizing.
That being said, there was a young man changing garbages. Who seen my friend was trying to get anyone’s attention to get a cloth to wipe our table. Each staff member ignored my friend and kept on the task they were already busy with.
Eventually a lady who looked like a manager or a supervisor pointed to other tables and said there are other tables to sit at, which by the way we’re also dirty. When my friend again kindly requested a cloth to wipe the table they manager rolled her eyes and walked to the back and came out with a dry salmon cloth and ignored my friend when she tried asking for the cloth to be dampened.
So my friend tried to wet the cloth in the washroom which was locked and needed a staff member to unlock the door.
I pulled a hand sanitizer out of my purse for the cloth.
Needless to say, we just improvised cleaning our table to sit at.
If it weren’t for my friend enjoying tim Hortons so much I would just leave and not return after observing how my friend was ignored and treated.
I feel for the staff. I understand. There was no smiling faces just faces expressing the stress of busy service.
Desired outcome: Provide sanitary wipes for customers to wipe their own table should the staff be too busy to sanitize tables
Latest Tim Hortons Reviews
A cozy spot for your coffee and donut fix products in same bag/store dirty/server impolite pricing structure at different locations in same town Have gotten sick 3 times from a coffee and tea from same location Drive-throughGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!