Shoppers Drug Mart

I scheduled an appointment for a possible UTI on Dec 1,2023 at the Embrun ON location. I checked in with a pharmacy employee when I arrived. I was told to wait until I was called. There were several people waiting and we discussed what time our appointments were scheduled for. After waiting over 30 minutes I realized that people who had a later appointment were being called before me.

When I approached the pharmacist he said that there was no way he could see me. To come back in 6 hours. When I explained that I was in pain from the suspected UTI. He raised his voice and screamed that’s too bad. I don’t have the time. I felt disrespected and embarrassed in front of other customers. I had done nothing wrong except inquire why others were being called before me. I spoke with the store manager in tears. No one has called me back.

I will never use their services again. I trusted that they would offer the care they advertised.

I called the pharmacy to request a pick-up for my husband for pain medication needed to fill on extreme pain only. I called the automatic fill telephone option but when the wait was after 5pm (it was noon), I transferred the line to speak with the pharmacy team to explain I needed it sooner than 5 hours as he was in extreme pain and I was told that they could not accommodate. They said that if I could not wait they would have no issue sending it to another local drug store to fill sooner. I asked if this was my only option and they said "yes". As a business owner and loyal client of Shoppers in my community, I did not feel very valued. The client service at this Shoppers location has certainly taken a turn for the worse over the last year. Not only are they not helpful, they are also fine with losing clients to local competitors.

Bought today only 1 PC Bathroom Tissue at $3.99 on dec 01, 2019, 12:32pm receipt details
[protected] 3 total $26.51
And I was charged for 2. I was busy unpacking my cart while the cashier has the screen in front of her and packs up my bags as she scans the items through. She is supposed to be attentive to all products charged to customers. It is very frustrating when the customer arrives home and was charged for something they did not buy due to not attentive cashiers.
Thank you
[protected]@hotmail.com
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