Morton Buildings
Reviews and Complaints

Morton built my commercial building. The paint is flaking under warranty limitations. I have contacted Morton over their paint warranty with no success. Initially, a representative (John Ryan, Sales Westfield, Massachusetts office) assessed the paint problem and claimed they would remedy the issue. After not hearing back from any representative after six months from time of assessment, I finally spoke to Carol and Keith (Manager) both of the Westfield, Massachusetts office who seemed genuinely concerned that no action or resolution had occurred. But here I am, ANTOHER six months later with NO follow up or resolution from Morton. While this issue is small in comparison to other complaints I can't foresee them resolving larger issues if they can't address something this small. They do not return calls!

In addition, when under construction dozens of metal panels were left outside and became muddy and dirty and they installed them (interior of building) in this condition! In reading other's complaints, I see there seems to be a pattern with problems and their inability to resolve them. Naturally, problems can certainly occur with any type of construction, however this company doesn't appear to work with their customers to resolve them! I STRONGLY DO NOT recommend doing business with Morton Buildings due to their lack of quality work and customer service.

We only need 3 sheets of steel to repair a barn Morton built for us in 1994. At that time their service and quality was excellent. But now, we have been trying to work with Morton since the middle of July. No one will answer the phone, and they will not respond to messages to return calls. After 3 months we finally got an order placed, but it has taken another 2 months to actually come in to the warehouse where we have to pick it up an hour and a half from us.

Very poor service!

I’ve had my Morton building for around 8 years and the roof has leaked since day one. They have come out to try and fix it several times but still leaks.. Rain blows in at the top of the sliding door on the front and the Rep. told me that’s the way they are and nothing they can do about that. Now the warranty is gone I have to pay someone out of my pocket to fix it right since Morton wouldn’t….. thanks Rob in Murfreesboro,Tn for the lies and screwing

I am taking care of my Aunt and putting up a building with half of it living quarters. She sold her house in Nevada and we were told that we were on the calendar to start in Dec 2020. The project didn't start until April and still is not finished. I had to put my aunt into a apartment which cost us more money then expected. Our sales guy and foreman have not done well in communication and at this time we are waiting for gutters that they said was delivered to a different job site but they are not there and now we are waiting to hear back from the factory for a response. I have concrete that will be poured and a boulder wall going up and need the gutters on so the contractor can put in the drainage tiles. What should have taken no more than 3 weeks to put up a shell has taken almost 2 months and that's not including the delays in starting the projects. I would like to speak to someone about this and not the district manager or the sales person. This has cost us more money and a lot of frustrations. I have been lied to, treated like I don't know what I am doing or talking about and feel like due to me being a women, our project has been put on the back burner.

My name is Jamie Hiebert and I can be reached at [protected]. If I don't answer leave a message and I will get right back to you.

Thank you,

I purchased my Morton building in 2006. Growing up around Morton buildings and after researching other types of buildings, I felt Morton was a superior building. I thought construction of the building went great. The first 12 years of ownership were without any problems. I then noticed my roof was leaking. I figured it would not be a big deal as I would just climb up on the roof and tighten the screws ( I assumed Morton would install the roof panels the same as the wall panels using screws). I was completely surprised to find they had installed the roof panels with ring shank nails! There is no easy way to remove ring shank nails without damaging the roof panel! I was able to set a few of the nails a little deeper. That appears to have slowed the leak down. Now my door weather stripping is in need of replacement. I cannot get anyone from Morton to help me purchase new weather stripping. I have called all THREE offices in Missouri (over an 8 month time span) and no one will call me back! If I would have known this is how Morton treats their customers after the sale, I would have purchased a building from a different company. Needless to say, I used to brag about my building to friends/family/neighbors who were considering putting up a building themselves. I definitely no longer recommend Morton!

I expected their premium price to buy me a professional experience. Not the case. Once they had a signed contract and a deposit, all customer service went out the door. A promise to get a building permit resulted in a lie stating "your county told me no permit is required". That was a blatant lie. My sales rep dropped the plans by my house "in case I might need them". That resulted in me having to do what he had promised to do and get the permit myself. Without any inclement weather in months, my start date is now six weeks delayed without as much as a phone call or e-mail. My only notification is their lack of presence on the job site. Buyer beware!

I worked for Morton Buildings for 25 years. I was fired 4 years ago. I can still say, they were and still are the most customer satifactory generated company out there. They care about giving every single customer their full moneys worth and then some. As far as the guy talking trash about overage fund, that is a laugh and the salesmen getting it is not and never was true. I have seen the company Go miles past a warranty that was expired. They strive for perfection. If anyone was unsatisfied it was probably somewhat how they apporached the situation. If you have a lagitimate complaint and can be spoken to without acting like a madman they would carry it to the end to do the right thing, however, no company can deal with a madman that is not looking for solutions. Any company is going to have some minor problems with comunication, from salesmen or crews making mistakes. But that is what they are "mistakes" they will admit them and fix them if allowed to. Their intent is Good, they are not liars and theives. Far from it. If anyone had an axe to grind with them it would be me, but i have to tell it like it is.

This company is shrewd and deceptive. Their contract is short and simple...at least that's what you think when you sign it.
They are NEVER at fault. They have built into YOUR Contract an Overages Fund...it amounts to approx.
10 % of your building. You PAID for that. When a Problem arises, 1st they twist it and blame you, and try to charge you again to fix it. If you refuse, they attempt to take it out of their salesman's commission. His commission comes in stages...the final huge commission is at completion. That is his incentive to make sure you don't fire their crooked butts. If the overages (your money) account is untouched, the salesman gets that too. They will deny this!

12 Things Morton Buildings Doesn't Want you to Know!

1.) The contract is set up for you to lose.
2.) The contract states that you will be responsible for ALL COURT COSTS and THEIR LEGAL TEAM.
3.) Your balance due will acquire interest.
In 1 year of minor legal battles with them on a $40, 000 balance because you got sick of them and hired a new contractor, your interest and legal fees will exceed $100, 000 !
4.) Remember, Morton has VERY DEEP POCKETS. They will hire the $400.00 per hour attorney. Can You?
5.) They will not give you a Materials List for YOUR Building. DEMAND ONE! IN WRITING! PUT IT ON THE CONTRACT! BEFORE YOU SIGN! Demand when that list is due! VERY IMPORTANT!
6.) BLUE PRINTS...DEMAND THEM. PUT IT IN WRITING! DEMAND WHEN IT IS TO BE IN YOUR POSSESSION!
7.) Make sure the Plans are to SCALE! Do not Trust them. DEMAND in WRITING that they are to scale and from an Architect from their company. Then take it to a REAL Architect. DEMAND to see them before money changes hands.
8.) Make sure you have a COMPLETION DATE on the Contract. Also a penalty of a certain amount of money for each day that it goes beyond the specified completion date. Make it high enough...in the hundreds. Trust me, if it ends up in court they have no problem spending $400.00 an hour for an attorney. They were supposed to be done with mine by July 1st. They didn't even start until end of Sept. DO NOT TRUST THEM! THEY LIE THROUGH THEIR TEETH!
9.) Their contract states that the payments are due by phases. Their various phases are very vague. You need to have IN WRITING what is to be completed in each phase. IMPORTANT! MAKE SURE...the contract states that the particular phase is done to your Liking and Satisfaction! Not theirs. They can have the building roughed in, have different color siding on it and patched together and say that that particular phase is done (but obviously not right) and demand the next hefty payment. They will promise you that certain "Missing" elements are coming and will be done later. 6 weeks later my building which is white had deep tan panels on it.
Do not make the mistake I did. They are Shrewd.
10.) TAKE PICTURES! EVERY DAY! Of each wall, of the supplies, etc. From the beginning to the end.
Make sure you get photos of the workers. Get their Full Names and titles right from the start. Do not wait. Find out about their experience before you hire them as a team.
11.) On your contract...have it state how many hours they plan to have the building take. They Know!
11.) KEEP TRACK OF THEIR HOURS that they work.
You will need it in court. This is very important.
12.) Remember, they will do anything to save their butts.
You need to do this also.