Crossroad Treatment Center review: Been lie to. And I I'm discriminated against or if that's just how they talk to everybody there and giving me misleading information and lying

I we'll start from the beginning. I have been going to Crossroads Treatment Center which once was starting point for over 10 years and the only one that is still there from the beginning with me is Tonya. She is your front desk which she is still there and she's the most sweetest compassionate person will ever meet and Dr Merlin who was an awesome doctor and was really there for his patients and it was also smooth sailing when Maria ran things there but ever since it got transferred over to Crossroads I went through five different counselors within one year there because counselors kept coming and going and finally I received my latest counselor which is Kadeshia not too long after having her as my counselor I had a bottle recall from her when she had called she only called my house phone but did not leave a message and I have two numbers listed on file for them to call but she did not call my cell phone the one that has my voicemail on it with my name on it and at that time I was under the impression that Tonya was calling about my refund. So when I called that morning she told me it was my counselor calling so she transferred me to her and she told me I had to come in for a bottle recall and this was anywhere between July and August of 2022. When I spoke to my counselor that morning I had told her I had already dosed at home and should I still come in and she put me on hold to speak to the nurse and said yes and when I came in the nurse made me sign a paper and let me go with somewhat of a warning to not let this happen again but also made me sign a paper as if it was my fault and I think it was kind of messed up at that point because how would I know what or who was calling me.. I was waiting for a refund too so I truly thought it was about that sense nobody left a message and at that point I also called right back cuz she had called me at 10:45 p.m. and I called back twice but got the voicemail because they were already closed but I did leave a message for Tonya cuz I thought it was her calling me back. The message said Tonya I'm pretty sure that you calling me for my refund call me back when you can. they were even able to verify that with Tonya that I did leave her a message that same day. It's also Kadeshia fault that she did not call my cell phone and leave a voice message thats day. but I overlooked it because she just recently started and I'm not confrontational and plus I know we all make mistakes were human. Once I was done with the dosing nurse I sat down and talked to my counselor Kadeshia and ask her to please next time make sure you call both phones please because my cell phone does not get good reception in my home so sometimes I will not see missed calls so please make sure you also call my house phone she agrees.. I also asked her what was the latest that she would ever stay at work and she told me 12:45 p.m. and I asked that question so that I can make sure I check my voicemail in the mornings and around that same time everyday to make sure I didn't miss any voicemails due to my cell phone bad reception in my home. So at this point I thought everything would be fine but was I very wrong because on March 9th at 1:20 p.m. I received a call from my counselor for a bottle recall again and this time she only called my cell phone and I did not get a missed call and by the time I realized she called it was the next morning march 10th and I had already dosed at home and I called her that morning told her I just heard her voicemail and that I've already taken my medicine and also asked her why didn't you call my house phone when you know my cell phone has bad reception she replied I didn't think about it. (WOW REALLY).. so it shows that my counselor does not care or listen to anything about all my situation and she told me I still had to come in that day and what made it hard is I had to rush up there first thing around 6:00am because my husband was starting his substitute job for his first time that day at Hartsville Middle School and I still had to get my kids ready for school. I don't drive so my husband had to take me and I left my oldest daughter with the rest of the kids and I went up there and sat in with my counselor for a split moment as she went and did a supervisor analysis and after that we went to her office and waited for her to get off the phone with her boyfriend and I asked her again from months ago the same question what time is the latest you normally leave here and she replied again 12:45 p.m. and I responded then why did you call me at 1:20 p.m. and she said it happened sometimes and I'm thinking well why would you tell me 12:45pm then and at this point I feel like my counselor is setting me up to fail or racially discriminating against me. It also had me thinking if bottle recalls are supposed to be a 24-hour notice how can they call you at 1:20 p.m. I expect you to make it there the next day what happens if you had something you had to do because before covid had hit they would call you anywhere from 6:00 to 8:00 a.m. and that would give you time to either come in that day or the next day so if you couldn't make it in right then and there you could make it the following day and that's what I would call 24 hour notice because when they call you around 1:20pm they're already closed so I have no choice but to come the next day but what happens if I wasn't able to make it that day? because technically me doing that and coming up there that day I had to keep some of my kids home from school that day because my husband had to make it to the substitute job in time because he could not cancel it last minute and I do not drive and the kids that went to the school he was doing the substitute teaching at went to school that day but then I had three other kids that missed school that day just so I can make it up there for my bottle recall and I think is ridiculous. they should look into that because I know not everybody can make it up there that same day and I think that's ridiculous. But we left my counselor's office and went to the dosing window and I gave the nurse my bottles and told her that I did dose at home and she already had an attitude from when I first went in there I don't know who put her in that bad mood but she's already in one but I tried to explain to her that I told my counselor twice now to please make sure she calls both phones because it does not get good reception and plus I did not expect her to call after 1:20 p.m. and she replied with why does it matter what time they called and I told her it matters to me because my phone does not get the great reception and I tried to listen to my voicemail in the morning and around all 12:30 to 12:45 p.m. the time that they would leave work just to be safe and that's what I've always did and I had no problems with other counselors doing that until I had this one. I told her especially now I've been in my room a little bit more because I'm on new medication that makes me really really sick and tried and my phone does not get any good reception in my bedroom but I did have the house phone right next to me but she didn't call it because I just recently was diagnosed with stage 2 thyroid cancer and then the Dosey nurse looked at my counselor and said then you should think about facing her down if she's too sick and I feel like that was discrimination against me you're telling me that I should have to come more because I'm sick.. I felt hurt and belittled by her response. The nurse had told me that it was considered a fail bottle recall because I dose at home and then I responded with can you please give me the number to somebody to do a complaint and she said that she did not have that number but her tone and her voice changed and she started to be nice and said well at least you brought your other bottles and the other ones were not tampered with and we will have a meeting on Monday afternoon to discuss your situation to see what happens next and I asked who will she said everybody that works here and I said who will represent me then and she said my counselor Kadeshia and I'm thinking the same counselor that lied to me and set me up to fail that could not take the time out to call two numbers for me. At this point I already know what the outcomes going to be it's not going to be good and I know it and I know all my counselors going to do is go in there and cover her [censored] and that's it and then there's other people going to be in there that don't know me or my situation or my circumstances. This is why I'm reaching out to see what can be done so nobody can end up having the same situation or being treated the same way as I have because I do not wish that on nobody and I thought a counselor was supposed to be there to help and listen to you, uplift you and I can't believe what happened it was never like this before and I really think that you guys should have cameras watching your counselors to see what they do because my counselor all she does is sit on her phone or her Apple watch or listening to music or socializing with other workers there and if you have cameras you can go back and look so that's why I don't know why my counselor would call me at 1:20 p.m. when I watched her multiple times do nothing most of the day and it's my fault for overlooking everything because I thought well as long as I'm doing what I'm supposed to then I'll be fine but boy was I wrong. The only other issue I have is with the new doctor I've only met him twice and that was for probably two or three minutes briefly and that was due to being on medical and have to see him every three months my first two encounters with him was I would walk in sit down and he would ask how are you and I would reply fine and then he would tell me to roll my sleeves up let me see your arms and have me open my mouth so he can see my teeth and meanwhile he's sitting a whole chair and desk away from me while he's doing this and it made me feel as if he didn't want to touch me or be there and it was really unwelcome. I have never seen a doctor like that and I don't understand why he would just have to check my arms and my teeth and that's it just for my 3-month medical thing unless I'm missing something and you're supposed to do that but it doesn't feel right to me. But it makes me so sad to see how much the clinic has changed and not for the better either.. please do what is necessary to address this problem.. If the problem is not corrected within 30 days I may pursue legal action to protect my rights by law. Sincerely Julie Drake #450