Jewelry Exchange Villa Park review: 4.95 carat yellow gold diamond bracelet

This business is a complete FRAUD! They stole my bracelet! From the store to the Corporate off CEO they are crooked and need to be prosecuted. They lie and they pass you off from salesperson to salesperson with no one being honest to accountable. I believe I was treated poorly because I am an African American female senior.
I took my 4.95-carat bracelet to have all of the links reinforced. Wore my bracelet twice and it broke. So therefore they took my money and didn't do the repairs. Fast forward 4/2022 I took my bracelet back to them and told them my bracelet broke again after they supposedly repaired it. They took my bracelet back in for repairs. 4/26 I called and checked on the status of my repairs. Two days later, I received a call from Kathy the manager telling me that my bracelet was lost. They told me I can come and pick one up or they would make one exactly like mine but they would get back with me in a week or so. When they got back in touch with me after about two weeks, they told me my bracelet was ready, so I was not given an option to pick one out. Went to pick the bracelet up, it was missing the safety chain. So bracelet had to be sent out again for the safety chain another 2-4 weeks. When I finally went to pick the bracelet up, the frame of the bracelet was very small the diamonds looked very tiny and they included a very long thin safety chain. It appeared to be a child's bracelet. Called corporate, talked to Mark Doddridge who stated that the frame of the bracelet was much smaller than my original one and to send it back ASAP. So you see, they knowingly tried to deceive me. Mark stated that due to the year that I purchased my bracelet in 2005 that they no longer carried that frame and that if he had to give me a 7-8 carat bracelet no expenses to me he would to compensate for my losses. They did have my exact frame in the store but they were unwilling to put the 4.95 carat diamonds in the frame. After that date Mark stopped taking my calls and I spoke with Moein, and Gino. The two stated that they were willing to make me a different design or I could go in the store and pick out one. I was unwilling to take a different design. I went in the store and picked out one and they intimidated and bullied me into spending 1532.00 to get my bracelet back otherwise I would not have anything. So their intent was to steal my bracelet and force me into spending a large sum of money or taking one of far less value than my original one.