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On May 31, 2021 my husband and I attended a tour at Krystal Cancun. We were impressed with the resort as we had just arrived the night before. Our guide was very persuasive and refused us to leave until we made the commitment. My husband became sick with food poisoning and left my daughter (17 years of age) and me with the Team. I was offered champagne because it was my birthday and I was so excited to have our first family vacation. I stated several times we were not able to sign the contract. After my husband left I felt that they took advantage of the situation and do to being uncomfortable with the situation I agreed. I have attached the picture my daughter took and am clearly intoxicated.
Everything was wrote out on a piece of scratch paper for me and it wasn't until my daughter and I were taken into another office to sign paperwork that I was told I was now in the contract and could not back out. My husband was not present and I had been drinking for over three hours. We have since requested things that were offered and been declined them even though they are in writing in our contract. I believe we have been scammed.
I have been in constant contact with Ivan at Krystal until July 20th when he stopped returning emails and taking my phone calls.
Update 9/28/2021 I still am battling with Krystal scam. I have not received any access to the KrystalEskape website, have had my identity stolen which was linked back to Krystal staff and I get constant run around regarding additional requested services. I have disputed in everyway possible including my credit union. Has anyone received an RCI credit card you didnt apply for?
Im sorry you are going through this. I canceled the same day and was to hv my money returned within 15 days, still nothing. I am filing a claim with my credit union.
I hope you are having better luck than me! This is so disheartening.
Anyone ever worry about being arrested for going back to Cancun after stopping payment to this club ?
It's a civil matter, you cannot be arrested for it.
They turned my account over to a US collection agency who reported me to the credit bureau. Watch your report! I signed in March 2021, and it showed up May 2022. Keep an eye out. I am working to have it removed from my credit report, as the contract is under Mexico jurisdiction and cannot legally be reported to the US credit bureau. It's all a scam!