LegalShield
Reviews and Complaints

So far so good. Signed up for this a few months ago. And im getting what i was promised. Access to real lawyers when i need advice over the phone. It works best if you prep all your questions ahead of time before calling. Because i kept thinking of mre questions and had to keep calling back, and thats a bit of a hasstle

I have the good fortune of having this service for over thirty years. Used it dozens of times and always gotten great help! I highly recommend these services for getting advice, reviewing contracts, writing letters and so much more!

The service that the law firm provides has been consistently outstanding! I have utilized the service for over 15 years. They are knowledgeable, professional and kind. They have saved me a ton of money. They get results! They have earned my membership for a lifetime. I highly recommend it!

Only for credibility purposes, I am a Professional (i. E. Notable Physician).

Read the email thread below between myself and the leadership of LegalShield, it speaks for itself. My first Consultation with LegalShield was 'accidentally' screwed up by them; I had to complain after they wasted my time and energy and the Partner of the Illinois Law Firm eventually intervened but then would not provide the legal services requested and available under the benefits advertised by LegalShield. This email thread below was regarding my 2nd Consultation with LegalShield with their California Law Firm. Summary: Based on my experience with them, Legalshield is a scam and the leadership of the Company does not care about providing the services as they advertise to rope you in. They want people to pay the recurring fee and forget about it like some gym memberships out there and to not actually use the services of the membership.

From: {My Name Redacted}
Date: Sat, Oct 30,2021 at 3:00 AM
Subject: Message for {Attorney Name Redacted} ({Case Number Redacted})
To:

*** Please forward to {Attorney Name Redacted}

Hello {Attorney Name Redacted}:

I hope you are well. Sorry I missed your call on 10/29, I am stuck working night float at the hospital through Monday (i. E. working 7pm to 7am and sleeping during the day).

I think this is in regards to the LegalShield {Case Number Redacted}, correct? If so, do any of the dates/times listed at the bottom of this email work for you for the Consultation Call? Let me know so we can schedule a time. Thank you!

Dates/Times in PST:
November 2: anytime at/after 12pm
November 3: anytime at or between 6-10am; anytime after 6pm
November 4: anytime at or between 6-8am; anytime at or after 4pm
November 5: anytime at/after 8am

On Nov 1,2021, at 4:31 PM, {Attorney Name Redacted} wrote:

Hi. Your schedule is as busy as mine.

Thursday November 4,2021 after 4 p.m. works or Friday after 2 works.

Looking forward to hear from you.

{Attorney Name Redacted}

From: {My Name Redacted}
Sent: Monday, November 1,2021 5:28 PM
To: {Attorney Name Redacted}
Subject: Re: {Case Number Redacted}

Haha, yeah just not enough time in the day!

Can we schedule for 4:15p on Thursday Nov 4th? Wanna call my cell {phone number redacted} or if you give me a number I can call you. I can do a Zoom too if you are open to that:)
Sent from my iPhone

On Nov 1,2021, at 5:39 PM, {Attorney Name Redacted} wrote:

Hi. 4:15 on Thursday works.

Talk to you then.

From: {My Name Redacted}
Date: Mon, Nov 1,2021 at 5:39 PM
Subject: Re: {Case Number Redacted}
To: {Attorney Name Redacted}
Sounds good
Sent from my iPhone

From: {My Name Redacted}
Date: Thu, Nov 4,2021 at 4:39 PM
Subject: Re: LegalShield Second Consultation Screw Up -- 1st Correspondence
To: MemberResolution , , Member Services

Dear LegalShield Executive Team:

I signed up for the LegalShield Membership last month and this is the 2nd consultation with LegalShield and it has been unprofessional just like the first Consultation started off, please advise. First one is described at the bottom of the email trail below:

Never received the call from {Attorney Name Redacted} as scheduled 11/4/2021 at 4:15pm PST. I wasted another hour of my precious time due to LegalShield's Negligence.

From: {My Name Redacted}
Date: Sun, Nov 7,2021 at 3:49 AM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence)
To: MemberResolution , , Member Services

2nd Correspondence, no response to date from Legalshield

I received the call from {Attorney Name Redacted} over an hour later than scheduled today at 5:22pm PST. Just like at the beginning of the First Consultation, this Attorney also had no idea about the Case and clearly had not reviewed the email that I sent the Manager of the apartment complex nor the BBB complaint which I filed which explained the entire case.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: Member Services
Date: Sun, Nov 7,2021 at 3:54 AM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (2nd Correspondence)
To: {My Name Redacted}

LegalShield

Dear {My Name Redacted},

Thank you for giving us the opportunity to look into this issue. We regret any inconvenience you may have experienced with your LegalShield membership {Redactetd}. We have filed an assistance request on your behalf. Our Quality Services Department will contact you to follow up.

Sincerely,
LegalShield Member Services
Monday through Friday 7 AM to 7 PM CT

From: {My Name Redacted}
Date: Wed, Nov 10,2021 at 12:57 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (3rd Correspondence)
To: MemberResolution , , Member Services

3rd Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: {My Name Redacted}
Date: Sun, Nov 14,2021 at 2:23 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (4th Correspondence)
To: MemberResolution , , Member Services

4th Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: {My Name Redacted}
Date: Wed, Nov 17,2021 at 9:35 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence)
To: MemberResolution , , Member Services

5th Correspondence, no response to date from Legalshield

See email trail below.

1) Does LegalShield value me as a customer?
2) What does LegalShield think about this Situation? This is my 2nd Consultation with LegalShield and BOTH Consultations have had the exact same experience. The Attorneys were BOTH unprofessional and wasted at least 3.5 to 4 hours of my precious time that I can never get back.
3) What is LegalShield going to URGENTLY do about this Situation?

From: Member Services
Date: Wed, Nov 17,2021 at 9:38 PM
Subject: Re: LegalShield Second Consultation Screw Up -- URGENT (5th Correspondence)
To: {My Name Redacted}

LegalShield

Dear {My Name Redacted},

Your membership {Redactetd}. Has been canceled effective 11/09/2021.

Sincerely,
LegalShield
Member Services

*Personal information redacted by admin

I got to say it, I've had it up to here with LegalShield. It's been 23 long years of dealing with their nonsense in Portland OR, and I'm officially throwing in the towel. They let some big time federal agency come in and ruin my chances of getting proper representation. If the proof is there, they should be disqualified from the bar! All I can say is that their help only goes so far. Anything bigger than a small claim ends up getting the runaround, and that's just not acceptable- especially if it's something as important as your livelihood.

So, let's chat about LegalShield. If you're thinking about signing up with them, you might want to read on. While it might seem like a good idea at first, paying them month after month for just over ten years, when you need their help, they might not always be there for you. In fact, they might just make up some lies to get out of fulfilling the promises they made in their contract with you.

And if you decide to take them to small claims court over this, be prepared for them to try and get your case dismissed. How, you ask? By claiming that you actually agreed to arbitrate- something that you probably don't even remember doing.

And let's be honest here, their salesmen hate them. Why? Because LegalShield is set up as a Multi-Level Marketing scheme, which means that the people at the top (the 1%) are making the big bucks, while the hardworking salespeople on the bottom are barely making any ends meet. It's a system that's designed to benefit those at the top, and even if you do make some sales, chances are you'll never break even.

Overall, while LegalShield might seem like a good idea at first, it might not be the best option out there. With their sketchy business practices and poor customer service, you might be better off looking for legal aid elsewhere.

This LegalShield idea sounds like it's worth trying out, but don't expect top-notch lawyers to be at your disposal. The attorneys they have available are worse than those who are court-appointed. It seems like this program is for lawyers who couldn't make it on their own and have to rely on this service instead. If you ever figure out that you won't receive a call back from an attorney and that they're only delaying your case, you'll have to jump through hoops to cancel your membership. It takes forever to get through the prompts and talk to a representative, and even then, they'll tell you that the cancellation of membership must be put in writing. This program seems like a total sham! It's definitely something the FBI should investigate. They collect a lot of money from members for no services rendered.

Overall, it's a good idea to be cautious and do plenty of research before signing up for LegalShield. While it may seem like a good value at first, their lawyers may not be up to par and their cancellation process is nothing but a headache.

I signed up for LegalShield hoping to get some legal advice regarding a potential fraud case that I was dealing with. However, my experience with this service left me extremely frustrated and disappointed. Firstly, the lawyer that called me informed me that they would only consider my case if I upgraded to a business plan. This was not something that I had signed up for initially and I found this to be a dishonest tactic used by LegalShield.

Secondly, when I tried to cancel my subscription, I found it to be an absolute nightmare. I first spoke with a representative who seemed to be reading from a script to convince me to keep my subscription. After multiple attempts, I was transferred to an automated message that informed me that canceling my subscription required a written request from me. This seemed like an unnecessary step and made the whole process even more frustrating.

In the end, I did manage to cancel my subscription, but only after jumping through numerous hoops and spending way too much time on customer service calls. I cannot in good conscience recommend LegalShield to anyone as their deceptive practices and complicated cancellation process makes it impossible for users to have a positive experience.

LegalShield has been a major source of disappointment for many individuals with whom I have had the pleasure of speaking. Despite their constant efforts to appear legitimate, this organization seems to have little to no interest in providing genuinely helpful legal aid to their clients. Many of those who have sought their counsel have been met with nothing but incompetence and negligence.

Take for example the case of a friend of mine who had sought the advice of an attorney provided by LegalShield. After being given a cursory review of their contract, the attorney assured them that everything was probably fine. However, upon further questioning, it was revealed that they had not even bothered to read the legal document at all. After two long weeks, my friend finally received a response from the attorney, only for them to have completely reversed their previous position. It is wholly unacceptable for an organization that purports to provide legal advice to be so cavalier in their approach.

Furthermore, it seems as though LegalShield is more concerned with suppressing negative reviews than they are with providing adequate services to their clients. Their Better Business Bureau rating is, quite frankly, a farce and nothing more than a carefully cultivated facade.

As someone who has personally witnessed the disastrous effects of LegalShield's incompetence, I cannot in good conscience recommend this organization to anyone seeking legal aid. It is frustrating to see a company with so much potential continue to squander any semblance of trust or credibility they might have once had.

I gotta tell ya, my experience with LegalShield was pretty bad this time around. They called me when it was too late to talk, and then when I tried to call them back as soon as possible, I got a message that they couldn't talk to me. It was frustrating, to say the least. I ended up making an appointment for the next day, but then the lady didn't show up! When I called to see why she didn't come, I was stuck on hold for a whopping 20 minutes! It's crazy how they treat their members like second-class citizens. I mean, we pay a monthly fee just like everyone else, right? But if we're not full-paying clients, it seems like they don't care. The lawyer did finally get back to me, but it turned out that the schedulers had double booked her. I mean, come on, that's no excuse! This screwed up my whole day and put me behind on everything I needed to get done. Honestly, I sometimes wonder if this whole thing is just a scam to get some clients. Don't get me wrong, I liked the lawyer I dealt with, but the whole process was just a mess.

I've found myself using LegalShield for just about a year now. In my honest opinion, it's not too bad. However, do keep in mind that the site's services are only limited to legal advice. In some cases, you may need to refer out to a lawyer outside of LS after being referred to them. If this happens, you'll be responsible for retaining their services, which can be a bit of a bummer since you won't really be getting much for $17.99 a month.

For those who are interested in this service, you should note that not all specialties are serviced on the site. Additionally, if you are referred out, any discounts received will only be at 25%. It's worth considering factors such as these before signing up.

Despite my previous interest, I made the tough decision to cancel my subscription as of March 15th. My visitations had me feeling like this service was simply a referral hub, and I wasn't getting my money's worth. I felt that I was wasting money on this service without receiving anything substantial out of it.

To make matters worse, the customer service department asked me to explain why I wanted to discontinue my subscription. This guilt-trip strategy to persuade members into staying didn't sit well with me. I gave LegalShield a year of my time and resources, and in the end, I just didn't see how they were helping me.

Before a decision is made about subscribing or renewing, I think it's important to think about what you're looking for in a legal service. Weigh the costs versus benefits and decide for yourself if LegalShield is the right match for you.

that I had paid for.

I was extremely disappointed with LegalShield's service. As a member, I expected to receive legal support when needed, but that was not the case. It took months and multiple attempts for me to even get a response, and even when I did, it was not helpful.

The lack of communication from both LegalShield and my provider was frustrating. I felt like I was being ignored and that my concerns were not being taken seriously. When I finally did receive a call, I was eager to escalate my issue, but again, I was met with silence.

To add insult to injury, when I expressed my dissatisfaction through a survey, I was bombarded with calls from LegalShield's loss prevention department. Instead of addressing my issue, they were more concerned with convincing me not to cancel my membership.

Overall, my experience with LegalShield was a disappointment. I would not recommend this service to anyone, as it seems that they do not prioritize their members' needs. The lack of communication and follow-through left me feeling frustrated and unsatisfied with the service I paid for.

I wouldn't recommend LegalShield to anybody. I recently purchased their membership hoping to get some legal help with my problem, but I have faced nothing but disappointment and frustration since then. The attorneys that are partnered with LegalShield are, in my opinion, some of the worst ones in California. I mean, if they were so good, would they really be associated with LegalShield?

I have been waiting for two weeks now, and I still haven't received any help regarding my issue. Whenever I call customer service, they tell me to file a complaint. But even when I do, the attorney simply gets in touch with me and provides the same solution again. What is the point of getting a membership if they cannot help me with my problem?

The attorney who has been assigned to me is completely incompetent. Not only did he send me the wrong documents, but he couldn't even assure me that the court would accept the corrected documents that he sent me. Instead, he told me that I would have to type the document out myself if the court didn't accept them. I mean, why am I even paying for the membership if I have to do all the work myself?

In conclusion, I urge anyone who is thinking about purchasing a LegalShield membership to reconsider. Based on my experience, you're better off handling the matter on your own.

I been with LegalShield for like 8 years and then all of sudden I got this letter in the mail saying my membership was cancelled and that was it. They didn't even say why or give me any kind of notice beforehand, like come on. So I called up their corporate guys and they told me that they could cancel my membership anytime they want. Like what kind of service is that? Why would they do that to their members? It's like they don't even care about us and just throw us away like garbage.

I wouldn't recommend this company to anyone. They can't be trusted. I mean, why would anyone trust a company that cancels your membership without notice and when you need it the most? It seems like they are just looking for reasons to cancel people's memberships.

Another thing that I found strange was the letter itself. I don't know if it was just me, but when I looked at it there was nobody named "Senior Director" in the provider services. I have a feeling that maybe someone forged this letter to cancel my membership. When I tried to bring this up to the head office administrative team, they just ignored me. It's like they don't even care about protecting their members' benefits.

All in all, I think people should stay away from LegalShield. They are not a company that cares about their members or their benefits. They cancel memberships without notice and seem to be okay with forging documents to do it. I wouldn't trust them with protecting my legal rights, that's for sure.