Allstate Protection Plans reviews and complaints

As a potential customer considering Allstate Protection Plans, it's important to note the mixed experiences shared by customers. While some customers have expressed satisfaction with the service and quick resolutions, others have faced challenges with lost items, delays in processing claims, and unsatisfactory resolutions. It's evident that there is room for improvement in terms of communication, handling of claims, and overall customer experience. Before making a decision, it's advisable to weigh the pros and cons based on the feedback provided by various customers.

I purchased an Allstate protection plan [protected](Extended warranty) I also purchased a Vizio 40in . So [protected] I proceeded to start a claim. After the claim was filed Allstate said I still had a manufactured warranty from Vizio still open that I needed to give them a call to fix a manufacturer problem. However this isn't a manufactured problem so Vizio manufacturer warranty will not cover. So I was informed by All-State that if Vizio can't fix the issue to call them back and they can help me get started on receiving another a replacement. So I proceed to speak with Mr.Jibren with Allstate warranty services (*** manager) I was told that my extended warranty coverage did not cover physical damage, But upon purchase of the protection plan which IS an extended warranty it covers physically damaged Electronics. Allstate stated we do not cover physically damaged televisions however in the warranty coverage it covers physically damaged Electronics and nowhere in the contract it states s are excluded from protection plan. But your manager proceeded to be rude and cut me off as I tried to explain. The manager also stated that it will take up too much paper to put s are excluded in ALLSTATE protection plans. ALLSTATE misleading customers and people who are believing they are covered with physical damage to their s because it does not say in contract protection plan that it does not cover physically damaged s. I don't think Allstate realize how much money they would lose if I told people NOT TO purchase protection plans on your *** just make sure your manufacturer warranty is still good because they only cover smaller items. Such as phones tablets tiny Electronics. He granted me $96 half the price of the *** in my protection plan money I want all my money back that's false advertisement and fraudulent Statements I'm a single mother it is hard to work hour for hour!-Claim filed-[protected] -Protection plan claim number (***) -Coverage start date- 2/26

This company's service quality has declined over the last 4 years. I've been purchasing warranties for over a decade, and their customer service has deteriorated. They've become notorious for refusing to honor legitimate claims. Squaretrade, now part of Allstate, has been employing tactics to intimidate customers, which I've experienced when making claims. They attempt to reduce payouts by offering a slow postal check, taking 1 to 2 weeks to arrive. When opting for a gift card, they deceitfully try to withhold an additional 10% of the payment. A supervisor was rude and unprofessional, escalating the situation and insisting on a 48 to 72-hour wait time, which is misleading. The process, mostly automated, should be completed the next business day after the customer signs the affidavit. There have been multiple instances where I did not receive the gift card after being told the payment was processed, requiring me to follow up with the payment department. This recurring issue seems intentional, forcing customers to endure long waits for their payouts. This treatment is unacceptable and violates their contractual obligations. I have documented evidence of these practices.

On 6/20, I purchased a Frigidaire 50-Pint Dehumidifier from Walmart.com, which came with a 3-year Protection Plan. AllState is the warranty provider, with SquareTrade as the servicer. On 12/30, I submitted a claim because the dehumidifier stopped working. The claim process allowed me to choose between a payout or a replacement. I opted for a replacement, but the system attempted to issue me a payout of $183, which I declined, reiterating my preference for a replacement. The system acknowledged my choice and indicated that shipment details for the replacement would be provided within 2-3 days, but no information followed. On 1/11/22, I inquired about the status of my replacement. The representative incorrectly stated that I had not chosen the replacement option and offered only the payout. After insisting on my initial choice, I was put on hold multiple times. Eventually, the representative returned, offering the same $183 payout, which I had previously declined in favor of a replacement. Despite being put on hold again, I was informed that my replacement request was denied, but they had the authority to approve it. I was told to expect an email with shipping information for the replacement. Later that day, I received an email confirming my replacement approval, but another email in the evening suggested a direct reimbursement for the replacement without specifying the amount. Following this, the company requested that I sign an affidavit to receive 'reimbursement.' Upon inquiring about the ambiguous 'reimbursement' via chat, I was informed that it was the previously mentioned $183. I pointed out that this amount was insufficient and had already been rejected, but was told that management had determined this to be the best solution and that I would receive the 'full item price back.' However, the amount paid was more than $183, which does not cover the cost of a replacement. It is clear that they are reluctant to pay the full amount, have been dishonest, and are attempting to coerce me into accepting an inadequate settlement.

I had a warranty through Squaretrade to which I filed a claim for my *** and the resolution was a replacement . My claim was ***. However when dealing with warranty support they gave another claim # in their emails of ***. Allstate said they would replace it with a tv of similar likeness however they appeared to have low balled me on the first 2 offers trying to give me a tv no where near the *** I had. MMy *** was an *** X930E and $3,200 at that time in 2017. Their generic email off says "after researching here the the *** we find to be of most likeness" The first *** was a $600 *** UN65TU8300FXZA which was not the same in over 10 areas which I sent them a side by side comparison excel sheet to simplify its big differences. Then I got another generic email saying the same thing about research & best tv to fit you etc. The 2nd *** was a *** X90J approx $1200. This also failed in comparison and again I highlighted the many *** the excel sheet. Then they offer me a 3rd tv the *** X950H. Still didn't meet the minimum specs in certain area. Why the lowball the first 2 times if you keep researching and find a better tv but only after I denied the first 2? I can say this is possible bad faith claims handling. I asked in 3 diff emails for consideration of the alternate resolution option outlined in the *** which offer either a cash payout for the replacement cost or a Gift Card. After asking 4 times they answered no as they found a *** which I still did not agree with. A rep on the phone was surprised he said for the warranty *** usually offers the alternative resolution after 3 failed attempts of finding a tv. In the end we discussed the *** X95J I also offered the *** C1. I have a center stand *** and the 950H had stands on the end thus affecting the tv stand. Online said the X95j had 2 stand positions center or at ends. Allstate still denied the cash or gift option despite now being on the 4th .SEE ATTACHMENT FOR MORE NOTES

I bought a bookshelf in Jan 20, 2022. I was encouraged to purchase a protection plan, which I did and linked to my email. The Square Trade website confirmed the plan's activation. After a claim, I was told to contact the manufacturer, who said the shelf wasn't covered. I called Square Trade/Allstate, and the agent couldn't find my record, then found my receipt and warranty but wouldn't process my claim as I forgot the purchase price. I buy often and can't recall the cost of this inexpensive shelf, though I remember big-ticket items. The warranty was based on the item's price, but I forgot that too. A supervisor then claimed there was no receipt on file and also refused my claim. I wanted a replacement, not a refund, so why confirm the price? The supervisor put me on hold, returning with no solution. It seems like a scam to sell coverage without intent to honor it. How can there be an active plan without a purchase proof? They must stop selling false promises at retailer registers. How did they get my purchase details without a receipt? I just want a replacement sent.

I pay a monthly fee of $19.99 to have the Square Trade Allstate Protection Family Plan which covers 4 electronic devices against damage.On Jan 16/22, my son fell & cracked the front & back screen/back glass of his Apple Iphone 12 Pro. I called Allstate Protection Plan & started the claim. I spoke to an agent and since there is no direct repair depot or home service repair in the *** area, they told us the closest authorized repair depot was the BestBuy in ***. My son called them & for an appointment Jan 31 after classes -earliest. He said that the policy of Apple (they are authorized repair depot for Applecare) is the back glass can't be replaced - it requires a replacement phone. I told this to Allstate & said they need a paper stating the phone was not repairable & had to be *** had to list the *** number - Bestbuy said they do not know what this is. My son went to Bestbuy on Jan 30 & asked for a paper that listed the replacement only & *** - Bestbuy has no Repair Order that Allstate is looking for - they do everything online directly with Applecare. They had a replacement phone there. Allstate then said they would check if they had a replacement phone to send, after minutes - no replacement. They said they had 3 options - send the phone back, let them review it and then they could send a check - the whole process would be about 7-9 business days - my son is at *** & uses his phone for Zoom classes. I explained he can't be without a phone. They said the other option is to get a new phone from a 3rd party provider & send it, my son then send his phone back - after 4 hrs of frustration - we agreed. Then I get an email - sorry they don't have a phone - only option is to buy the phone (approx $850) send in, get refund or be without a phone for 7-9 business day - not an option. This is not what their policy i pay for *** do not have $850 to pay. The issue is Allstate is out of phones and this is now my issue.

I opened a report regarding an issue I have with this company last evening. The complaint# is *** I received a call from a person named *** this morning, who has very bad comprehension, regarding this complaint. *** refused to escalate my issue, citing he was the highest level at the office that I can speak to. Again, I beg the question, why do I need to show proof of purchase, for an item I purchased that has an existing warranty in place? Please see the attachments for details. The attachment came from this companies website. Please refer this issue to anyone other than *** at Allstate. If this issue is not resolved, I will go to *** where I have 15k followers from reviews and *** where I have more than 30K followers collectively. As I stated in my previous complaint, I do ALOT of shopping so I do reviews and unboxing on social media. I also have a friend with 700K followers and a verified blue check who does sponsored ads for *** and Target. I will encourage her to make a You Tube video on why you should not purchase extended plans from Allstate. THIS IS FRAUD! I am sure she will be happy to retweet my post on *** and repost my logical complaint to Instagram and *** You cant just go in the store and purchase a plan without purchasing an item. Again, why do I need to show proof of purchase, when I have proof of the plan? Isn't the plan proof that an item was purchased? I also plan to make a complaint to the *** regarding deceptive practices. THIS IS A SCAM! At this point, it is not about the money, it is about the principal. Let me explain this in the simplest way I can. I have owned a car my entire life, I have never had to show proof of my vehicle purchase when I have an active warranty on file. Please make me understand how this is any different? Again, you cannot buy a plan, unless you buy an item. The *** is attached to the plan which in my opinion is proof that SOMETHING was purchased!

I purchase a Tablet and squaretrade warranty were purchase on 11/09. Per squaretrade terms and service listed public state that first is under the manufacture warranty and next two years are with square trade. I attempted to file a claim with SquareTrade on March March 10th my policy was unable to be located due to it was registered on their email that I no longer have access to which is *** SquareTrade was able to locate my policy once I provided the receipt on March 15th. Which I received an email from them stating that I no longer had coverage and it. but stay on their website which I have a screenshot of states my coverage begins once the manufacturer warranty ends after a year. Squaretrade straight is unwilling to honor the agreement stated on their website. I would like them to repair my tablet or provide me a new tablet. Basically to honor their agreement. Filing this complaint against *** for selling me a policy of a company that does not honor its agreements, at the time of purchase from *** on 11/09 I brought this with the condition of knowing that the first year would be covered by the manufacturer and the additional two years would be covered by SquareTrade, I feel that *** has sold me a policy of a company that does not honor its agreements. since I am following a complaint based on selling a policy that does not fulfill its obligations. I honestly went to the store on March 10th and explain my situation to *** which they looked up my policy that I purchased on 11/09 and informs me that I still had several months of this warranty through SquareTrade. I subsequently return to the store on March 16th of this year after not receiving satisfactory respond from SquareTrade to see if I could receive some assistance from ***, *** did not offer any assistance regarding this manner and told me to take it up with SquareTrade even though that several days before I was told that I was covere

In July , we bought a new washer/dryer from a local retailer in our hometown. The standard warranty was for 1 year, so we also secured a 5-year extended warranty. After 13 months, the washer malfunctioned, displaying an IE error. Despite troubleshooting according to the manual, the issue persisted. Upon contacting the retailer, we were redirected to Allstate Protection Services for the extended warranty. Allstate promised to send a technician but later admitted they had no affiliated service techs in our area, which has a population of 1 million. They advised us to find our own technician and promised full reimbursement. We found a qualified tech who fixed the washer. However, after submitting the necessary receipts to Allstate, they objected, stating our tech did not meet their criteria, but failed to provide their guidelines. Despite multiple attempts to resolve this with Allstate, the retailer, and the technician, the claim remains unsettled, and we are out $162.00 for the repair.

I purchased a Shark Robot vacuum from a major retailer about a year ago with a 3-year Allstate warranty. After a few months, the battery life significantly decreased. I contacted Squaretrade to inquire about my warranty. They instructed me to have it serviced and fixed. When I reached out to a service center, they quoted me $160 for a battery replacement, which seemed exorbitant. I then found a tutorial online on how to change the battery, which appeared to be a simple 2-minute task, and located a replacement battery on Amazon for $60 with 2-day shipping. I proposed to Squaretrade that I repair it myself for the cost of the battery. They insisted that I go to a repair shop, pay for the service, and submit the receipt for reimbursement. While running errands with my wife, we stopped at a Best Buy where they quoted $150 for the repair. Preferring to save money, I continued to search for a better option. During our travels, we came across a small electronics shop in a rundown strip mall. The shop owner assessed the vacuum, provided a battery price, and issued a receipt for $125, including parts and labor, with a pickup date. Upon returning, I paid, collected the vacuum, and sent a photo of the receipt to Squaretrade. They repeatedly claimed the receipt was illegible and later stated it lacked the total cost. After extensive email communication and calls to clarify, a supervisor finally informed me that they couldn't reimburse me without the store's tax number, as the shop wasn't listed online. They expected me to drive over an hour to obtain this information. I refused to spend another day and more money on travel, as I had already followed their instructions.

We bought a couch January from a well-known furniture retailer. The warranty was provided by SquareTrade. In February 2022, the button on the recliner stopped working, so we called to access the warranty. It took about six weeks for a technician to visit due to the lack of local service providers. The technician identified the issue but didn't have the necessary part, so he temporarily fixed our couch with a makeshift cord and remote. Unfortunately, this led to an incident on September 1 where my granddaughter sustained a serious head injury. We've been trying to get the issue resolved with the retailer, but their customer service has been unhelpful. Despite filing a claim and providing additional photos of the couch, communication has been poor, and I've been hung up on multiple times. We're still waiting for a resolution and assistance with the medical expenses caused by the faulty repair.

I have an iPhone protection plan with SquareTrade (ST). I opened a claim to have a broken screen repaired (claim # ***) in Dec21/Jan22. I went to the authorized repair shop, but the shop said they could not honor the claim with ST since the *** number on my phone was different than the one provided to them from ST. I went ahead and paid for the repair out-of-pocket, $313.91 on 1/14/22 at the authorized repair shop, Batteries+Bulbs on *** seek reimbursement from ST for the repair minus my deductible of $111.75. The reason the *** numbers do not match is because ST did not update their records after the last claim in September (claim # ***) when I got a new phone under their protection plan. ST says they are willing to reimburse me, but the support representative I've been working with via email says he cannot move forward until he verifies that the phone was replaced in September. He claims it could have been a just screen replacement (and thus the *** numbers should still match). He needs me to send the Work Authorization form from Best Buy for the phone replacement, which I no longer have. However, I provided the Work Authorization form at the time of phone replacement last September to ST. That is the only way they would have paid for a phone replacement, which they obviously did. I still have the check ST cut for the claim, which was for $445.29, and the Best Buy receipt of $594.29. I also still have the box the phone came in, with same *** number as shown on my phone currently. The Best Buy receipt and check from ST for the September claim is enough evidence to show the phone was replaced. No "screen repair" costs $600. That is the cost of a new iPhone 11 Pro that ST paid for (minus my deductible), which they never would have paid if I didn't give them the Work Authorization form from BestBuy. It's clear the phone was replaced and ST did not update their records to reflect the *** number.

I purchased a treadmill from a retailer on or about January 1. I also purchased a protection plan via Allstate/Squaretrade that provides 3 years of protection on the treadmill. The treadmill stopped working several weeks ago. I called and filed a claim and was told I could take the treadmill to any repairperson to see if it could be repaired. I live in a location where no gym equipment repair stores are near me. I got a referral to a local repairperson from a local used gym equipment store. The repairperson tried to repair the treadmill but was unsuccessful. I submitted the receipt for reimbursement but Allstate/Squaretrade refused it, demanding a computerized receipt. This requirement was not previously stated, and the representative did not mention it when I filed my claim. Many small businesses do not issue computerized receipts. A manager later told me I wouldn't need a new receipt, yet I received an email asking for the store's information where the repair was done. I resubmitted the receipt with my bank account information and a copy of the check showing payment, along with the repairperson's business card. I have not received my reimbursement, nor has my treadmill issue been resolved. I believe Allstate and Squaretrade's practices are misleading and deceptive, creating unnecessary hurdles for reimbursement without clear policy communication.

My Fitbit Versa would not hold a charge after swimming with it. The device is advertised to be able to swim with it. After swimming with it I would have to charge it every 10-12 hours. Typically it is charged every 4-5 days. I had purchsed it through Amazon as well as purchased an extended warranty through SquareTrade for the fitness device. I filed a claim to have my device fixed. The process was burdensome. On 1/31 I called the 1-800 number provided in the e-mail from the original warranty purchase. When I spoke with someone at that number, they gave me another number to call. I called that number and I was sent an e-mail with a link to fill out the claim. I filled out the claim and it was promptly denied as the extended warranty does not cover "spills." I had to call them back and explain the device failure was due to normal wear and tear in the course of advertised activities. At which point, they went ahead and approved the device for repair. I sent the device to them on 2/14. It was promptly returned 2/21 due to the device not being sent with the charger. This was my fault. The paperwork included with the return indicated that the claim had been closed and I could call when I received my item to re-start the process. I called 2/24 to re-open my claim. At which point I was informed that nothing could be done without the serial number. I did not save the original packaging. And the serial number I assume would be in the device; however, the device cannot be charged to retrieve the serial number. I'm unable to get the serial number. At which point I was told I should contact Fitbit for that information (which I have done). They will not continue my claim without that information. My complaint is that they have given me the run around from the start. And now they refuse to process the claim without the serial number when that information was not required for the first claim. I just want my device back and feel that the process for this has been anything but "square."

I purchased TV from Walmart and I also purchased a protection plan. This happened on 2 separate occasions. The first time I purchased the warranty it was $8, when the TV was accidentally broken SquareTrade told me that plan does not cover accidental damages. They told me I would have to purchase the upgraded plan. I purchased a second TV through Walmart and paid $20 for the upgraded plan. My child accidentally cracked the screen and I called SquareTrade to file a claim. I was again told that the warranty does not cover damages. I spoke to a supervisor named *** and she said that the plan does not cover TVs at all unless it is mechanical. I then read the protection to her which I have a copy of. It lists items that are covered, section A is for cell phones and tablets, section B is for jewelry and watch plans, section c is for furniture and section d is for all other products. TVs were not listed in section a,b, or c so therefore it is considered "all other products." The plan then goes on to state "This protection plan provides coverage for parts and labor costs to repair or replace Your Product where the problem is the result of a failure caused by 1,Normal wear and tear 2. Accidental damage from handling (ADH), such as damage from drops, spills, and liquid damage associated with the handling and use of Your Product, if the coverage has been offered and purchased at the time of sale with your protection plan. After I read this to *** she said this does not apply to TVs but no where in the warranty does it state all other products except TVs are covered, so therefore it should have insured my television. This all took place on Wednesday May 13,2020 around 5:57 pm Eastern time. Also upon looking into this situation I came across a lawsuit against SquareTrade in 2016 due to them selling protections plans to customers that were not eligible for coverage, but the customers would only find out when they went to file a claim. This is very unfair to myself as well as other consumers purchasing these warranties.

purchased a TV from *** along with extended warranty from square trade. fast forward 2 years later TV ends up having issues so i file a claim on APRIL 5 with SQUARE TRADE and go thru all the motions of things they need me to do to get the claim going. After doing so SQUARE TRADE takes 2 business days and gets back to me and tells me that my television will be replaced, they ask me to pick the model TV i would like so i do so. i was told that delivery would take 7-10 business days and that the tracking information would be sent to me within 2 business days. so after the 3rd business day i reach out and ask if they had gotten any tracking information yet they say no they haven't gotten any yet. so a few more days go buy and reach out again and just like before they still do not have any tracking information.this was APRIL 10. then on APRIL 13 i receive an email stating that my TV will be delivered on APRIL 21 but yet still do not have any type of tracking information. so APRIL 21 gets here and low and behold still no TV so i call SQUARE TRADE again to inquire about tracking information and if my TV would be delivered that day and they say No it will not that it still has not been sent out yet and they still do not have any tracking or shipping details. so i ask since they cannot provide me with any information or outcome on getting me the new TV can i just be reimbursed the cost of the TV so i can just go purchase a new and was told in return that they cannot do that. they again tell me that they will get me tracking information to me withing the next 2 business days. here it is APRIL 24 and i still have not receive any type of information in regards to the where my TV is or if i am ever going to receive it. every time i have called i have been given the run around and not one person there seems to know what is going on. when you speak to any of them on the phone they all say the exact same thing like they are reading from a script and just trying to get you off the phone as fast as possible.

I bought a 50' Phillis TV at a local store on 02/26. The electronics salesperson offered a 3-year protection plan covering all but theft, which we accepted. On 05/04, my dog knocked the TV off its stand. I tried filing a claim online but was told to call customer service due to an issue. On 05/06, I spoke to two reps. The first said accidental damage wasn't covered, which seemed like false advertising. I demanded a manager and after a long wait, spoke to one despite a noisy line. We reiterated the salesperson's assurance of comprehensive coverage. The manager claimed ours was the only complaint and promised better staff training, deflecting blame to the store. He offered a pro-rated insurance refund. When I requested it, he instructed me to visit the store as the purchase was recent.

on Nov 9th 2022 I submitted a claim online to Allstate Squaretrade for a warranty that my washer was no longer working. Nov 9th represent. ordered parts and ordered a tech to come out and fix washer. Nov 10th received an email that no tech was available in my area to repair watcher. Square trade asked me to find my own repair man which Eds Applianice in *** said no one can work on this washer due to back order of wire harness. Could not get a tech out to work on it. Called Square trade back on 11/10 11:17am talked to *** who said she told the warranty depart there were no techs available. Warrenty dep emailed me on Nov 11 offering me a replacment or full refund, I replied the same day in bold letters that I would only take a replacment if it was the EXACT model # BUT preferred a full refund. To which *** stated they could not do unless I requested a repalcement first that I was happy with. Nov 17th warranty emailed me that *** would deliver new washer with model #MVW7230HW, which they delivered a washer with model # MVW7230HW1 NOT the same washer "but a version" is what Manager *** stated on Nov 28th when I called to ask why it wasnt the same washer. All I wanted was my money back, I didnt even want a replacement. *** stated that I had to attempt to get the replacment in hopes it was the same washer. BUT its not. Now every time I call I get some repres. that takes all my info and says the same things over and over " the warranty depart will email you with an update in 2 days" I have had this claim open for 19 days! today they want me to wait 2 more days making it 21 days and no reasonable resolution. I dont want the washer or replacement...WHY would I there is no one in my area who could fix the replacement if it breaks anyways...I would have to go through all this all over again. Square trade also could not and would not verify that the replacement washer they sent with a different model # was still covered under my warranty that is good for 3 years...HELp... refund is $1.049.00 I have original receipts for washer and warranty attached are recepts. I have a reference# for all my calls with them documented as well

On 11/27 I purchased a baby gate from Babys R Us. The care plan was plan number ***. The warranty stated it covers all damages to the pieces. Parts and Labor written right on the brochure. If they cant repair it they will replace it free of charge. On 3/16 I requested a replacement sent out due to one of the cheap pieces which hold it onto the wall breaking. So, I am not sure what happened after the claim. I went to use it tonight and also noticed the piece which locks it into place is also broken. These parts are so cheaply made they do not even stand up to normal use. So, I inquire tonight about where the replacement gate was from two different reps. I asked the last rep I talked to transfer me to a manager because I filed a claim in 2018 and have waited over a year for a replacement. The whole point of the warranty. So, they said there is nothing they can do because it was over the warranty period when I filed the claim just months after the purchase. They keep giving people the run around, and the gate was not cheap nor was their warranty which they fail to honor. Why are they even offering warranties on things when they dont follow through when something breaks. At least babys r us asked for donations to companies, if they just wanted people to donate to them I'm sure they'd make alot more money from it. Which is the practice I'm led to believe they follow. Take your money and give you the run around until you are tired of fighting with them for them just to steal your money in the end. Out of two people I talked to they both were no help and I asked to speak with a manager and the one person refused and just ended the chat. I have transcripts for both of them and the first guy I waited over 15 minutes for a reply and never got one, the second was very slow as well. It's like these people like to go on lunch while they are helping you. And when asked where is the replacement they reply with I'm sorry, but a claim was filed and denied and is no longer within the warranty period. People should know what they are getting into with this company. Do not buy anything square trade if you do you are just giving them free money because noone will help you in the end. I have bought many square trade warranties over the years and have never needed to use them. The one time I did they failed horribly. I will never buy another product or service offered by them even if they are the last person on earth. They didnt offer to extend the warranty or to even honor the original warranty in the first place. The one person told me parts weren't covered under warranty.