Bongous.com reviews and complaints

I needed to get a new laptop battery as soon as possible and BongoUS looked like the solution. The cost was high, but they promised fast shipping. Before placing the order I checked their list of prohibited items very carefully and everything seemed fine. Few days later I received a message stating that package was shipped, but Fedex don't ship batteries of any kind. I asked why this wasn't written on their website before I spent the money and all they said was “sorry”. I really hate companies that can't even provide their customers with the proper information.

I have been a customer since September 2012. At the beginning I loved their service. But now they are using scam methods. For example, they have increased the weight of my shipments in order to overcharge. And that happened several times. This October I ordered a laptop, which was worth over 1000 USD. When it finally arrived it was broken. The screen was damaged. I send them a message and told about what happened with my laptop. They didn't even ask the details and their only response was like „We are very sorry about that, but we will not return you the money”. After sending several emails they sent me a message stating that my claim was approved and I will get my money back. I was so happy about it and grateful. But its December and I still didn't get anything. I wanted to remind them about the money by writing messages. But now they do not even bother to reply to my emails anymore. Don't waste your time and money with this company, they are liars.

I had a mail forwarding account with Bongo US. An item arrived from the Department of the Treasury. I did not know at the time that this was a check. I forwarded my mail in a batch as usual, but this item was not included - I contacted BONGO and they did not know where it is...So how did it go missing from a sealed DHL envelope? Only if it never got put in in the first place... Clearly someone in their firm stole the check. Never use BONGO US - they will steal your mail! Bad bad review. Terrible company.

SUCKS! Don't use it, charging me $75 for a .4 pound part because they said the company that sent it to them packed it larger than they should have. If I want to pay them for a $45 dollar membership they are willing to drop the charge to $25 but of course I had to pay them $45 to get it to $25. Trying to returnt he part to the part store and they want to charge me around $50 to ship it back to the parts store. Don't let them fool you, unless you own a business and ship a massive amount of parts I can't see this company ever being worth their prices. Oh and they'll quoute you some ridiculous DHL prices to try and make themselves sound better as well. SUCKY!