eZCardInfo reviews and complaints

My credit union recently changed their credit card access site to "ezcardinfo". I tried several times over several days to access my credit card balance information (as I have for years) and received a generic error message "we apologize for the inconvenience" on every time that I tried. I used both major browsers, Chrome and Edge, but got the same results. Finally, I called "ezcardinfo" customer service and was told that I need to create an account with them (I don't appreciate my credit union doing this change). I went through the steps to create an account with "ezcardinfo" and got a similar generic error message! I tried again on both browsers with the same results. This inaccessibility gives me ZERO confidence that "ezcardinfo" can be trusted with my credit card information. If my credit union insists on staying with this provider, I am seriously considering doing a balance transfer to another credit card and closing the one that I have with my credit union. With all of the sophisticated hackers and scammers online just LOOKING for an easy (ez) target, "ezcardinfo" seems surely to be easily broken into. Sad. Very disappointed.

I paid my balance in full online with this company sent my card to the company with written request to close this account and they sent the damn card back to me with my written request to close the account!(?) so i called the company my self and spoke to a very rude liar of a rep claiming he saw no payment of the balance that's why he couldn't close the account. It wasn't until i threatened his ### that he all of a sudden saw the full balance paid on the account and agreed to close it. Don't trust these people!