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Overall, I was extremely disappointed in our trip to Italy. For the amount of money I paid and positive comments I had read, I was shocked by how many problems we had during our trip. Most of it was due to the poor planning. My trip advisor gave me a quote and told me that it would be best to pay for the trip ASAP so that I could secure the USD/EURO rate...

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I and three of my friends, who are all graduate students with modest incomes, booked a tour for Thailand with Kensington Tours in February 2010, scheduled to begin on June 9th. The itinerary included touring in Bangkok and Chiang Mai. We made a deposit with Kensington of 7937.00 USD. We first contacted Kensington on May 2nd with concerns regarding the...

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