Video Professor reviews and complaints

I originally ordered Video professor to learn QuickBooks using their free CD offer. I kept the CD's and paid the full price but now they have sent me another set of CD's which I did not authorize. I sent them back but they still took money out of my account after I sent them a software request to stop any further shipments of items. I sent them back directly from the post office.

Advertised free cds on how to sell on ebay only pay shipping which was $6.95 if you like it once you tryed it t you can order more I got the package no invoice just package with some cds in it some on ebay some on how to protect yourself on the internet and because of the advertisement and I didnt ask for any other CDs I know it must be what comes with selling on the internet then I recieve a bank statment saying they had charged my account $189.00 a far cry from the 6.95 How dare they in a time when money is so rare do something so underhanded of course it was weeks before I received my bank statement. This additional unauthorized charge caused an overdarft charge of $39.00.

Beware of Video Processor. They advertise a free cd of your choice and that you only have to pay shipping. Well that surely is not true they are scammers and eventually take $193.00 unauthorized I might add. That is the charge for the supposedly free cd which I might add is an old verison of whatever you order. I ordered Excel and version 2002 was sent to me. After that another cd was sent and it was returned immediatly I had not even opened it. The following month I get my credit card statement and see a charge for $193.00. I called and was told that was the price for the free cd. I was livid what you are charging me $193.00 for an old version of Excel that's simply not acceptable. Bottomline don't order anything from VIDEO PROFESSOR cause they will take $193.00 eventually. How else could they stay in business!

I am a class action attorney in California and have been approached by some consumers complaining about Video Professor and their unauthorized and unethical billing practices. I am investigating this further for a potential lawsuit, so if anyone has ordered Video Professor, and feels you have been scammed or ripped off, please contact me directly via email at ts@ltlcounsel.com. I would be happy to provide more information and you may be entitled to monetary compensation. Thank you

Video Professor Inc., is it a scam company or a legitimate one?
In a democratic USA, it is sad to see how this company will FORCE their so called "free product" on fellow Americans.
Video Professor is owing me over $289.95 and it is not willing to pay me back! Please help me if you can

In the future contact your credit card company immediately and file a payment dispute. They will fight for you and you will preserve your right to receive a refund.

They have done the same thing to me. First telling me to return it and it be 21 days now here it is 30 business days later and they still haven't refunded the 189.95 they unathurozide took out my account. Now they tell me a supervisor has escalated it and be another 10-15 business days. I never ordered this or gave my information. I am disabled what do i need these programs for. It is a fraud and how can they take peoples money when they have no right.

I ordered an instructional CD from Video Professor to learn how to operate Quicken software. I never intended to get anything but the instructional video and I don't remember agreeing to pay for anything else. Video professor continuously mailed me new packages for software I had no interest in including Microsoft Word. Really? Who needs help with MW? I finally called to make sure I wasn't being billed and they said I was and that they would not refund me. This is outrageous and totally fraudulent.

They received their portion back that was required and now i have been waiting 3 months for the money they took out of my account..the amount was 189.95 and every time i call them they give me a run around about getting it back...help..this isnt right for any company to do..i have been trying since august 12, 2009 to get this back from them and they first said will take 30-45 days then they changed it to business days and now i have been waiting again because the last time i called they said it was going to be another 10-15 business days because the computer didnt pay it..now i just called again and now i need to wait another 5 business days to find out why it wasnt paid to begin with ..

I took a survey and elected to recieve
ONE cd lesson free! For $4.95 S/H. My
Credit card was billed 14 Times.

This is to me one of the most vile of crimes, repeatative billing someone for what the will never recieve, some one ie, the attorney general.

Video Professor is a scam!

I was under distress from losing every thing on my computer. Due to a electriction working on a short. I had my computer off but it still fryed my hard drive and power source. I was given Video Professor at the end of a telephone conversation and was told they had a disk that would recover from a hard drive. I was under the impression I had 30 days to look at the videos that they sent. I was charged 6.95 twice for these disks and thought I had 30 days and figured after I got all my invoices reintered I could deal with trying out the disks.I was never told it would be 189.95 but they took that much out of my account. I have called several times and get nowhere and now I am told it would be 21 days before they will refund me. In this ecomy and with having to allready but a new hard drive an dpower source I sure do not have the money for this. They are no way to deal with them. I had the charges taken off my pyapal account the first time it went through but they sent it through again and this time it got paid and since it is a backup to my checking account it will take the money from there. This is a rip off and I told them I needed the money now and they ar insistint it takes 21 days. Can any thing be done?

What is your problem. Is this site the only world in which you live? People have a right to make a complaint. You have no right to judge their complaint. It is not up to you to control what others share or express. This is a free world. This is a COMPLAINTS site. Is there a part of that you do not get? It is beyond me as to why you feel it is your job to coment on others posts. Leave people to complain as they need to. It is so obvious that you have no life other than this site. For those of you that have a complaint...keep posting your comments and ignore people like this that try to control what you post.

Maybe not to 123321 but then read the comments he makes. Each person has a right to their complaints. 123321 get a life. It is not for you to judge what a complaint is or is not. Unless you are in the situation, you have no right to comment. Jazzcat23 if you feel as you do then stay off the site. This site is a Complaints Board and is here for complaints. You do not need to agree or disagree. It is a site to share and educate not to condem or put in your personal judgements.

123321 you really have a problem with your comments on any persons complaint. Join facebook or twitter if you need so much attention. This is a Complaint Board, what part of that are the two of you not understanding.

I too have had this same problem with this company. I have been waiting and waiting for my refund and now you can not even call them it just says to go online. I have tryed this as well. This company tells you 30-40 days then 15-10, then 10-5 days and you just never get your money. I have been trying to get my almost $400. back for 5 months and they just keep giving me the run around as well. I need help!

Christina Fitzgerald

Video Professor

Is a real live SCAM, it seems to me the company is making profits from the interest gained by holding the the refund (21-30 days)

About a month ago I ordered a trial offer for Project 2007. I received the program in the mail. But when I tried to load the software it kept freezing my brand new computer. After several attempts I called their tech support, who admitted that the program had been reported to them with a bug or something (they appeared to have known about it already) The tech told me she would call back in 20 minutes with additional info. One week later I called the tech support line again and spent 45 minutes on the phone with no results. I canceled the order for Project 2007 at that time. I was transferred back to customer support and was told that because of all the trouble I had endured they would allow me to try out another program. I reluctantly agree to Access 2007. She issued cancel codes for Project 2007, and said the order for Access was being shipped out that day.
I mailed back the Project and received the new Access software, after about a week with it decided to return the software based on their promotion and policy. I called to get new return codes and the guy in customer support pulled up my account and promptly announced that my account was clear and that I was allowed to keep the disk I had planned to return. I repeatedly asked him to confirm( because I knew I could be charged nearly $400 if it went wrong) He assured me that I owed nothing and my account was clear.
This past week I reviewed my credit card account to discover that Video Professor had deducted the $400 from that account. When I called to complain about this problem they had no answers. The customer support guy pulled up my account and assured me that the account was clear and he didn't see a reason for the charge. He promised to call me back with some answers he never did. I had to call back and was told that it would take anywhere from 21 to 30 day for the refund to be issued. There were no sincere apologies, just an attitude of "that's our policy, deal with it"
This last customer support person promised to call back in one hour...I'm not holding my breath

Some one needs to let public know what John Sherer is up to and how he's running this company

If people will read the fine print and THE BOX THAT SAYS TERMS AND CONDITIONS. Maybe then you have nothing say bout video professor. But who really read the fine print or the terms and conditons when you are trying to get a free vacation or a ###ing laptop. Blame yourself and not nobody else.but they are a fraud...BUt every company and every t.v commercial have fine print

How horrible is it that you just can't trust the internet!? I've had similar experiences with Acai Berry website and Auctionlistingemployment agency website. Even after reading the "fine print" they still screw you over because now they have your cc info, and your first answer. And when you try calling its usually a middleman who is uneducated and has no clue what the product even is! I hope you get your money back.

GOT THE SAME PROBLEM! ALL I WANT IS MY MONEY THEY TOOK BACK! THEY DON;T HAVE $400 WORTH OF TEACHING ON ANYTHING! GIVE ME MY MONEY BACK!

I saw the ad on tv. 1st lesson free. Shipping and handling only. Choose the subject that you want to learn. I paid S&H for Video Professor, learning ebay. It will not work on my pc. hmmm... "$10. Satisfaction Guarantee". "For redemption... www.vpguaranteecert.com". This goes to a consumer complaint web site that has many complaints. Mine is on there now.

I ordered your product 01/13/10 customer # [protected] I have made numerous phone calls to your company after returning the product in a timely fashion. I have been promised several times my refund will be made guess what? I AM STILL WAITING! This is nothing more than a total SCAM! I hope something is done to put you completely out of business so you can not ripoff any more people!

I'am having the worst time getting my refund from video professor i comply with all there return policy and return there product to them they said it would 30 days before i get my money back needless to say my money have not been return they gave me this code to put on the return so i would have no problem. What legal process can i take because this is wrong on every level.

I too ordered the Video Professor to learn about EBAY and I too received a billing for $189.95. To add insult to injury they also charged me 50 cents for Wounded Warriors, 50 cents for Red Cross, 1 dollar for 1st payment towards Video Professor, and 1 dollar for 2nd payment towards Video Professor.

I urge you to not order from these people.

I saw the commercial for the "free" Ebay lesson with a shipping charge o $6.95 and called. I was not only charged $6.95 for the CD (I did receive) I was also charged $399.95 for what, I do not know. These people should not be allowed to get away with this sort of thing. How can they do this over and over and over again and nothing is ever done about it? They should be ashamed of themselves for doing this. They should be in jail!

I paid shipping and handling 6.00+ for a CD about Ebay and was billed 189.00 today for whatever, I don't know. I called the Card Co to dispute the charge and they are checking it out. It began with somehow getting on googletreasurechest.com and was offered many samples with me paying only the shipping and handling. Four Co's now are billing me a monthly membership fee that I didn't order.

Ordered trial 10/20. Full amount deducted (189.95) 11/3. Returned product received 11/9 by signature confirmation mail, told refund will be received in 30 days. Thirty three days later told my refund was expedited and would be receiving refund in another 15 days. 1/08 contacted attorney, BBB, and any other complaint organization to get the word out that I am an UNSATISFIED CUSTOMER... DO NOT DO BUSINESS WITH THIS COMPANY!

I requested the 10 free trial offer. I gave them my account number. They took the $6.90 from my account, but didnot send the produce. I called. The first guy said that he would give me a discount on ordering the entire package, without the free trial. The second guy said that if I reordered the free trial, he would send it, but I would have to pay the $6.90 again. I want my money back. I believe they have a money back offer.

Ordered trial 10/20. Full amount deducted (189.95) 11/3. Returned product received 11/9 by signature confirmation mail, told refund will received in 30 days. Thirty three days later told my refund was expedited and would be receiving refund in another 15 days. 1/08 contacted attorney, BBB, and any other complaint organization to get the word out that I am an UNSATISFIED CUSTOMER... DO NOT DO BUSINESS WITH THIS COMPANY!

did you try it on a different computer? How old is your computer, and are all the current updates installed? I'm guessing the lessons rely a lot on Flash, so if your flash player isn't updated, it might cause issues.

Jon,
I'm responding to your post simply to commiserate. I too ordered a CD lesson from VP. It hadn't even arrived wehn I was charged for it. How can I have a trial period when I have no product? So, I called. They said they would refund the amount and extend my trial period and that the product had in fact NOT even been shipped. It was eventually sent and arrived, but when I called to ensure that I knew when my new trial date ended I was told there was no trial date, I was being GIVEN the product to keep, no charge (for my troubles), mind you I had not asked for this, and that my refund was still pending but should arrive within 21-30 business days. Needless to say, it is now over 30 business days and I called only to be told my refund is not being expediated (?) and it will now take 10-15 more business days. When I asked to speak with a supervisor I was told "there is no one that can make the refund come any faster". My thoughts are that they had no intention of giving the refund unless I called back after the first 30day period. They are counting on people taking that first 30 days to forget they are due a refund. For all I know they have no intention of refunding my money at all, and all this for a product I now have, never even knew if I wanted or not b/c I had not received it, and am now being told is mine to keep. Well, it seems as though it will be mine to keep for the small price of that $189 refund I will probably never see.
This company is set up as a scam, I am convinced. It I ever receive a refund I will repost that they are legit, otherwise for now assume they are crooks.

After a referal from AOL to get a free CD on Windows Vista for a shipping fee of $6.95 I was sent 4 cd and $189.95 was taken out of my checking account. Even though I sent this all back to them it is going to take at least 30 days to get the money back into my account and they have taken more money out of my account for what a shipping fee! I paid the shipping fee!
I am into over $200.00 to this company over the mistake of fast talking legall small print on a web site that make there way of doing business legall? There ought to be a law! And I still had to send the free CD back!

Unbelievable. I ordered the "ebay" free...return if you don't like it yada yada...Now I have 2 charges of 189.xx on my statement and 2 charges of 6.95.

Now the boxes keep coming, and I haven't even opened them. Called them, and they tried to make me feel better by saying that they would remove the 2 6.95 charges and 1 of the 189.xx charges.

My next step is to contact my card holder.

I told the lady that this was misrepresentation. She claimed that the agreement states that I have 10 days to return. When I asked her... "do you have many similar calls to mine in a given day...complaining about unknown charges?" She said "yes...all day!" Well then...you have your answer. You are employed by a snake oil salesman trying to make a living thru deception.

And by the way...the video on ebay was the most poorly production you could imagine. The graphics were terrible, and the information was 3rd grade level. I learned nothing. I thougt it might have some good tips, but it didn't.

The video professor is a fraud.

I returned three software programs as instructed with the return numbers written on each of the software packages. This was done on 6/19/08. I was told they had to be returned before 6/30/08. I call 2 weeks after shipping and was told that the product had been received and I had to wait 15 business days for a credit to be issued to my account. During this call I was told the product was received 6/22/08. I was told that this credit should be issued by the 28th of July. I called again on 7/31/08 and was told by Jeff that I should have already recieved the credit, because it had been approved. He told me he was sending a manual request for refund credit then. He said it would be 3 to 5 business days for the credit to come. As of 8/9/08 no refund has come. This is 6 six business days from 8/1/8.

I ordered a Video Professor product online, and did not understand that I had to return part of the order within a specified time or a charge of $189.00 would be deducted from my account. When the money was taken from my account, I called Video Professor, and they asked me to return the specified product, which I did. They told me that I would get a full refund within 21 to 30 days after they received my returned product. I called after a few weeks, and found that they had received my products, but would not refund my money as it had not been the specified amount of time. I called back in a few more weeks and was told that it still was not the specified time, that it was to be 21 to 30 BUSINESS DAYS. So I asked specifically what day the money would be back in my account and was told that it would be today, December 7th, 2017. I checked my account this morning, it was not returned, so I called Video Professor, and was told that it had not been done automatically, so they would put a "rush" on it, and I will get it in 10 to 15 MOR business days.

They had no problem taking the money from my account, but seem to have a serious problem returning it.

I agreed to an online ad for a CD lesson for 6.95 shipping and handling. I did not read anywhere in the ad the lesson had to be returned in a specific time frame or 189.95 would be billed to my credit card. After contacting the company and dealing with the most rude and arrogant customer service personnel, they offered a refund of the 189.95. I was told it would take 21 days to process the refund. After the 21 days, I called the same nasty customer service reps back and was told they would put me on the fast track refund and it would take another 10-15 days. STAY AWAY FROM THIS COMPANY. THE PRODUCT IS NOT WORTH THE HEADACHES OR LIES.

Pretty much the same as everyone else. However, when I called
their customer service center I was told they would e-mail me
a "violation" form (appropriate word) in a few minutes. I was also
told I could find the shipping invoice inside the box that was sent to me. After several e-mails from me to video professor and several
calls to the "customer service center" I was told that the original information that I received from a customer service representative was misleading! I had also asked the original service rep. that I had
not received a shipping invoice in the packages sent to me, which
is a standard business practice. He told me to look in the boxes that
contained the products. I could find no invoice, and when I called
the service center again I was told it was not company policy to
include shipping invoices. (That was after I spoke to one rep
who did not know what a shipping invoice was and I had to ask
for a supervisor who did know what a shipping invoice was).

I informed the service center that there is a law in the State of
Florida which states that any company de-frauding the citizens
of Florida, whether within the state or any other state, could not
do further business in the State of Florida. I also stated that I
felt this might be the case in other states. I am considering asking
the State Attorney General for an immediate Cease & Desist Order
in order to investigate this company.

I am also taking all of the complaints I have taken off of sites like
this one to the local TV and cable stations and asking they do no
further business with this company so as to not become
complicit in misleading and possibly fraudulent business
practices and "preying" on their local customers.

After ordering once before from the "Video Professor" and having received a wonderful and helpful CD, I had no reservations about ordering their "FREE" CD on Excel. I paid my $9.95 for shipping and handling and within 5 days received my CD's. On opening my packet I learned that I had 10 days to "review" the CD's and then my credit card would be charged $298.95. I then called the number provided [protected]) and was told by a young man that was reading all answers that I could return the CD's if I did not wish to pay the $298.95. He then gave me a return number, and said that the add was not misleading. I have gone back to the website that I ordered from and there is nothing on it about $298.95. THIS IS A RIP OFF.

I ordered the $6.95 Ebay Video on to try and see if it would help on a site which I was planning on going to work for (it was a scam too but that's another story). I wrote them a letter, dated February 22 cancelling the remainder within 10 (ten) days . I received another package at the post office, slid the original letter in it and on verifying that I wanted it cancelled. So...what shows up on my March credit card statement, a charge for $399.95! You've got to be kidding me! I contacted the most obnoxious customer service rep I have ever had the pleasure of talking with...her name was Fatima. She ended up hanging up and I ended up calling back talking to a supervisor. They offered me a $200 rebate for nothing.

I immediately called my credit card company and they sent me the forms to fill out. In the meantime on the next credit card account statement, there is another charge for $199.95. I hope they can straighten this out for me or I'm out $606.85 with nothing to show for it

If you see an ad for Video Professor...RUN!

I purchased video professor and was told i would be charged a nominal fee for shipping; i could return the items within ten days and receive a full refund. On the website there was NOTHING about a $189 charge.

The $189 charge appeared within less than 10 days, and get this, it has been over TWO MONTHS since I returned the CD's and I still don't have my money back!

if they can charge within a week, why can't they return my money in less than 8 weeks? How can they get away with this?

JT

I made the mistake of believing the television ad that boasts you can learn how to use your computer more effectively by ordering a teaching cd on the subject of your choice. what they don't tell you is when you order via the website, you automatically receive all the cds and it is your responsibility to return the ones you don't want or you will be charged a
whopping $189.95! Imagine my surprise when I checked my bank balance and saw the debit for $189.95.

Since I was not expecting that charge, I bounced a check also, adding $35.00 to my negative balance.

please do not use Video Professor, do not believe their ads----they are purposely vague with the details of how their business really operates. I have been out of work for 18 months and just recently went back to work. I really could not afford to spend $189.95 on something I will never use and can't sell.

I did not receive the "Free camera" that was suppose to be with the lessons. I also got "Ripped" by these "Dirtbags".

The owner looks creepy, man.

I agree with you Carlotta, they got me as well for the $189.95, and when I talked to the customer service on the phone I got nowhere fast, they first claimed I would get my refund within the company policy of 21 days, after 23 days I called to see why my money isn't on my account, they then said the company policy was it takes up to 21 business days for the money to be released to my account, and at 23 business days, yep you guessed it, when I called, now the company policy is it takes between 21 to 30 business days for the refund to be processed, I now wonder what the excuse is going to be at the end of the 30 business days. I have already reported them to the Colorado BBB and the FTC and working on seeing a lawyer here in my home state of Ga. I am now fed up with them, and tired of the BS and want my money back, I am on unemployment and can't afford nearly a 200 dollar hit on my account, as it is now their tactic over drafted me severely on my bank account. I can't afford to keep on having that money missing.

Check with your State to see if they have laws on the books like the State of Florida. (See complaints)

On 6/20/11 I was inaccurately charged $39.95. The promo said to try Video Professor for five (5) days. On the third day I emailed Video Professor telling them I was not interested in their program because it didn"t meet my needs. (06/20/2011 ONLINE PROFESSOR INC [protected] AZ $39.95)
I just realized that they charged my VISA $39.95 as if I did not meet their criteria or had not responded back to them within five days.
Please refund my charge of $39.95 immediately! I will never use your company again! This is a scam and is an unethical company. Why don't you keep your promise? When you say to try it free for five days, you don't expect to see a charge on your credit card. This is highway robbery!

This is now the 30th business day since I have sent in my refund. Still have not seen my money placed into my checking account. Absolutly ###ed that it takes that long to process giving our money back. You get the same run around every time you call and told the same thing over and over again. They have no right to hold onto other peoples money for their own lack of telling the truth in their advertisments.

I am still waiting for my rebate offer that i was promised by a sales person after they took 189.00 from my account also.This must be an ongoing thing with this company, I do not see how they can keep ripping folks off.Calvin O'Neal from henderson ky 42420

They also took 6.95 and 189.95 out of my checking account. I just called to complain and the assured me that I will get my amount in full in 30 business days. I am going to contact my bank in the morning to tell them about video professors fraudulent changes and to not let them take money out of my account again. Ff anyone finds a way to make them pay, PLEASE let me know!

I have contacted Video Professor twice to request they stop billing my account of the $189.95. I will be returning all the products sent, request a refund for all monies deducted and file a complaint with the Indiana and California Departments of consumer affairs.

My father died in January and My son, Colin died in May. I am devastated at the loss and didn't even care about balancing my checking account. I did in September and found that Video Professor was deducting
(Stealing!) from my account. I only ordered the cd's for Photoshop, I never checked the box on the order site for the other the whole course. As soon as I put the Photoshop on the page, the order page disappeared. My father
died right after that and I didn't think it.

Then after my son died, i forgot about everything.

I do want to know if you received your refund and if you didn't to make sure you file complaints against Video Professor with your state and California's state Department of Consumer Affairs. You should be able to find those on the web !

Scott L. Hendrie
scottlhendrie@gmail.com

58710 Ravenwood Blvd Apt L
Elkhart, IN 46517

Did you ever get your money back? I have been waiting for 2.5 months and same runaround.

let's get with the problem, and send me my refund!

Too wait this long for a refund is not write what if it was your money? How would you like it.

I am writing about my refund for video professor, it has been almost three months, and I stll have not recived my refund from video professor, I have made about five calls and have gotten no were, I keep getting told the next business cicle, I now have my bank is looking into it, as I sent it all back return receipt required & cert. how long am i do wait for this refund of $189, oo!Please summit payment at once as I am on a fixed income, my husband and myself are on a fixed incomek I can not take much more please let me know what is going on.

My e-mail acct. is thirsh42@yahoo.com
my phome # is [protected]
Please get back to me as soon as possible.

Thank you
Patricia McInerney
625 King George RD
Fords, NJ 08863