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Buyer beware! Suetra use fine print that is nearly impossible to find to rob anyone who is unsatisfied with their product of 65% of the cost.
I paid over $48 dollars for one of their pillows and upon seeing it it was clear that it was not for me and would actually cause me more neck pain and suffering,
When I requested to return it and for Suetra to honor their "Satisfaction Guarantee"
They tack on multiple fees and shipping so I would only be refunded less than $18
This type of despicable behavior is never a way to grow a business and increase customer loyalty and confidence.
I will try and find someone who this pillow will benefit and in the meantime I will leave warnings wherever possible to hopefully prevent someone from falling into their trap.
Recommendation: Aviod ever buying anything from this company
Sutera’s return policy sounds misleading and unfair. You’re right to be upset about hidden fees and a minimal refund. Spread the word through reviews, social media, and consumer protection sites to warn others. Try disputing the charge with your payment method if applicable and push for a better resolution directly with their support team!