Menu
Login
I signed up for a $25 phone calling card online and was put on the flex plan. I wasn't aware that Tel3 services are sold through multiple agents/websites and have different pr0mos/discounts. I am using the Tel3 account strictly through payphone use, therefore incurring mandatory payphone surcharges per call. I discovered two days later that a 30% off for 30 days was available and wasn't offered.
I requested a plan switch and charge adjustment, I was told a switch would be made in 2 - 48 hrs. It has now been over that time and now I am told it will be 48 - 72 hrs. for a switch due to one person in there development department, really? Not my problem
I talked to two so called supervisors and they said they would expedite the request, yeah, right!
I will be reporting Tel3 to the FCC due to this shell game of rate plans. I was expecting a reputable company, sorry it doesn't appear to be one. They accepted payment in less than minute and it takes over two days to effect a plan change, sorry UNACCEPTABLE, PERIOD!
The complaint has been investigated and resolved to the customer’s satisfaction.
As Tel3 we appreciate the feedbacks help us to improve our service. We understand and emphasize our customer’s concerns therefore would like to advice that we have completed the necessary updates regarding the account and credited the account for the period of time that the issue existed. We hope that our customer accepts our sincere apologies. We also would like to assure that we have implemented policies to prevent the same issue from occurring again.
Tel3 Customer Service Team
Sound to me like you should have shopped around for prices...why blame the company because YOU signed up for the wrong plan?
Tel3 is a SCAM! I had an account with Tel3 for a family member who is a minor. Tel3 sends a message to recharge as one is in the middle of a call, and if you click yes, they recharge, without the authorization of the card holder. They have no legal right to charge a credit card with authorization from a third party. But they do it anyway. I have tried repeatedly to cancel my account with Tel3, for nearly two months now, and each time (if I can get through to them, which is rare) they tell me they've cancelled the account, and then they continue to charge my credit card. I just called two days ago again and they said they've cancelled the account and I insisted that they write this into the record, but for the past two days they have continued to charge my account every day, even though I have not made calls. They are using my credit card illegally, and I had to change my credit card number to stop them. Tel3 is a nightmare!
When I asked my credit card company to cancel the Tel3 charges made on my account without my permission, Tel3 sent a letter full of lies, saying that I had refused all offers to limit recharging by third parties. I never would have refused any offer to limit recharging because that was my request in the first place. Tel3 is fraudulent!