This is in reference to Helados Mexico ice cream which caused illness in my children and wife. The mango bars were part of a national recall and were consumed along with the rest of the ice cream. Those who ate the mango bars became very sick with symptoms of salmonella food poisoning. We reached out to the health department, CDC, and the food poisoning website. We also sought medical treatment for the children. However, the company's insurance agency Chubb is refusing to cover any expenses. They are denying our claims for medical products and treatment for the children, even though one child is under 2 years old and was severely affected. We demand compensation for their suffering, especially since they won't even reimburse us for the medical supplies we had to purchase. It is unjust for them to reject our claim when we have provided ample evidence of the illness.
Desired outcome: To be reimbursed for the medical items and PTSD which has developed as a result of this matter. They need to accept liability for selling a contaminated product.
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Dealing with symptoms of salmonella food poisoning is no small matter, especially for a child under 2 years old. It's even more frustrating that despite reaching out to the health department, CDC, and seeking medical treatment, Tropicale Foods' insurance agency, Chubb, is denying your claims.
It's completely unjust for them to refuse compensation when you've provided clear evidence of the illness and the medical expenses incurred. Your family deserves better, and I hope you get the resolution and compensation you rightly deserve.