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Regus - Refusing to let me cancel at new price
I rent a virtual office at Regus to receive packages for my business. I currently pay $58 per month. I was notified the price will be increasing to $167 per month. I have had Regus for less than a year at this point. I responded to the price increase email with inquiry about why the price has increased so drastically. And they responded that is the new price. I then responded that is outside of my budget and that I am not interested in renewing my contract. Keep in mind my current contract does not end for another 3 months. I just received an email that they have automatically renewed my contract and unfortunately I will have to pay. I get less than 10 deliveries per month and some months I get none. I can not justify ever paying that much to any company to just pick up my packages. I do not currently owe them any money and just want to cut ties and move on. I feel like this is going to be a battle and now I’m concerned I will have to seek legal counsel. I just want to terminate my contract because a price increase from $58 to $167 is unbelievable.
Desired outcome: Termination of contract
This complaint has been resolved automatically due to user's inactivity.
I’m very sorry to hear of your disappointment.
We take renewals very seriously and ensure that the process, which is very simple, is communicated to customers upfront. Prior to any renewal, our customers receive a courtesy email reminder. According to our history, you received this email on 10 July with detailed information on prices, terms and the option of ending the agreement if you no longer require our services. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your account online (i.e., MyRegus.com). Once your agreement with us has been renewed, we confirm it via email. You can check these emails in the Account > Documents section of your online account. I am happy to confirm that a member of my team has been in touch with a satisfactory conclusion.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
I’m very sorry to hear of your disappointment.
Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from us.
We’re looking into this as a priority and a member of our team will get back to you as soon as we have the details.
Your satisfaction is very important. Therefore, we’ll make the relevant enquiries and aim to put matters right as soon as we can. Where appropriate, we’ll also take steps to prevent the situation from happening again.
Kind regards,
Lorraine Brule
Global Customer Service at Regus
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