ADT Security Services reviews and complaints 2
View all 610 complaintsADT Security Services - Cancel service
September 3, 2020. I recently sold a little vacation cabin in the woods. Yesterday, I was advised by the realtor that the closing will be Friday, September 4. ADT says they need 30 days notice so my service won't end until October 2. What are homeowners suppose to do when it takes less than 30 days to sell a home? Then, to top it off, I was told I would have to pay $823 early cancellation fee. ADT was install in 2016 but apparently my contract doesn't expire until 2023 (a 7-year contract?). This cabin is in a Trust and primarily used by my brother. My brother was in the process of selling his home with the intent of buying the cabin as his retirement home. He passed away, unexpectedly on May 30th of this year. Right in the middle of selling his house. So even though I'm selling the cabin because of a death in the family, I'm still responsible for paying an early cancellation fee? There policies are very unfair to the average consumer. The funny thing is I didn't even want to switch to ADT back in 2016. I wanted to use internet security cameras instead, but my brother wanted ADT. So I got ADT. Big mistake! I have had other issues with their service also, like them not using the call tree properly, the audible alarm not working (realized that when the Sheriff showed up at the door), and door strike not working. I feel ADT is in it for the money and could care less about their customers.
ADT Security Services - home alarm security system
ADT has not helped me relocate my services like they promised me they would.
ADT has not helped me relocate my services like they promised me they would.
I've been a customer for a year and half.When I first signed up for services ADT assured me that I could always move my services with them.
I contacted ADT last week on July 20, 2019 and spoke to a rep about relocated my services. The rep obtained my new address where I want my service to start at. The rep assured me that a rep from the relocated department will call me that same day. A rep failed to call me back like they should have. I contacted ADT the next day asking them to relocate my services. Randall asked for my new address where
I wanted service. I provided my new address again the the rep. Randall said okay you will get new equipment and 3 sensors and a motion detector with a
wireless keypad. Randall said he would even waive the $99.00 installation
charge for me.
Randall said there is a $75.00 permit fee due for your city and town Wheeling.
I told Randall I call him back. Randall said we can't set you up with service until
you pay the $75.00 fee permit fee. I said I'll call him back to pay it. I contacted
ADT to pay the $75.00 to rep Laura she took my payment over the phone.
I asked can you send a tech out to set my alarm service up.
Laura said you would have to speak with the relocation department.
Laura transferred me to the relocation department and I spoke with
Josh and Bruce who tried to get me to sign a new 36 month contract.
Bruce asked me for $400.00 to install the alarm system.I thought that
they were out of their minds to ask me for so much money. ADT are
bullies to their customers purposely. ADT failed to deliver and now
I just want out of my contract. ADT uses all types of deceptive
practices against their customers. ADT should go out of business
for the way they treat their customers. ADT is all about money
and greed. ADT doesn't care about their customers bottom line.
ADT doesn't care about their customers bottom line.
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Hello I called ADT today to cancel my monitoring service after being a loyal customer for over 20 years, although the clerk said I was a customer for 10, which is not correct we have had their service in 3 different houses in 3 different states for over 20 years. Obviously their recordkeeping is lax. ADT has no inclination to take care of their long term customers or give them any sort of price break as a reward. I told the clerk I was tired of price increases and then having to call in every couple of years to wrangle a better price and I just want to go with a lower cost local provider, at which point she wanted to argue that I was already on their "best" rate. The clerk that was only interested in continuing my service even though I said that I have already made other arrangements she continued to harass me and suggest other options and al the reasons why I should stay with ADT. She then stated that my service would terminate in 30 days even though I requested immediate. She also said I could do with the equipment whatever I want which is interesting as that I own the equipment and paid good money to have it installed. It is not ADT owned equipment. I finally said look I just want to cancel my service at which she abruptly accused me of being rude. So then she proceeded to continue her diatribe throughout the call and at the conclusion her last remark was I hope you get in a better mood. What a pathetic example of customer service. She needs to work on her bedside manner. I wish I had a recording of the conversation to play to her Manager. I will NEVER recommend ADT to anyone again. Their attitude is unacceptable and there are many other better options that can provide the same or better levels of service for less money.