Burger King

July 18, 2023 time 11:15 am

Went through drive thru order # 65 and order # 69 tasted the fries and they were extremely salty. I went back through drive through to advise them I need a fresh batch of fries no salt, I was told no. I asked for my money back and was denied that I contacted the police department while on the phone with them the so call manager locked the front door so that I couldn't come in, all while screaming she was the B... that makes the rules and that I was talking to. Remind you I am a pastor and I just left the doctors appointment so I wasn't irate I just wanted a refund since she didn't want to re-fix my fries. Once the deputy arrived he said he couldn't make her give back the money, and that the manager stated that I was banging on the door and threaten her, I did absolutely no such thing so I told him to pull the cameras he told he couldn't. This is why customers become irate, If I order something and its not right I thought the problem is suppose to be fixed this didnt happen. Nor did the manger provide her name, so I took a picture

This morning, Friday, October 4, 2019 at 10:03 am, as I do every morning, I stopped by Burger King to buy my coffee, 4 sugars, 4 creams, and my cheese croissant. As usual, I always take a sip of the coffee and I noticed that there was no sugar neither cream in it. So I stay on the drive-through window until the girl who was attending the drive-through came back. I explained to her about the missing cream and sugar in the coffee, she said she was giving me the products for me to fix the coffee. I told her that the cup was filled up to the top and by adding the cream and sugar I will spill the coffee all over me and inside the car. So, instead of taking back the coffee and put it into the trash and give me a new cup with what I asked for she asked me to pour half of the coffee into the ground and the other girl came and gave me the sugar and cream. I am sure this is not the way these girls were trained to do. This is a lack of respect for the customer and shows that both girls did not follow Burger King's policies on behalf of the customer. This Burger King is full of teenagers that are no interested in rendering good service to customers, and it looks that the morning shift manager allows them to do everything they want including taking their sweet time to assist customers with their orders. I have no idea is this Burger King is a franchise or is a corporate managed facility, however, it does not matter, either way, your employees are unrespectful, have no consideration towards customers, and their lack of customer service skills are outstanding. This is how a business once very profitable turns to be a disaster, and it's employees' attitude and lack of customer service skills will sooner or later affect the profits of the company.
It is a shame due that the location of this Burger King is excellent as well as their menu, however, big and profitable businesses have fallen from higher, so be careful and before any disaster knock on your doors, take the bull by the horns and not by the tail, and take care fo this matter for your own good.