Benjamin Franklin Plumbing / Clockwork reviews and complaints 2
View all 30 complaintsBenjamin Franklin Plumbing / Clockwork - Sales only, no technicians
This is the second time I allowed this company in my home, and it was the second mistake. The first time (same man both times, Field Supervisor (really a 'salesman' only), ) the first time he came because I had no choice; they were the plumbing side of the company we used to install our air conditioner and they had to come and do their part. But the salesman, Dan Chauvette, took it upon himself to come into my kitchen and start running test on my water (from kitchen faucet) and of course proceeded to tell me how dangerous my water is; perhaps it is, however, I do NOT appreciate the approach of being made to feel like I am some selfish person if I don't install their water purifying system, as I am doing such 'damage' to my children. I was very irritated after he left that time.
This time, this week (March 2012) our water heater stopped working. My husband called this company, and very specifically detailed our type of water heater- and that we wanted an actual technician that was familiar with this type water heater. They said sure no problem. They would be there between 2pm and 6pm. My husband even left work at 2 to be here so he could explain the issues with the water heater. Hours pass. Finally, around 5pm, not sure if we called or they called us, someone was coming, but they were an hour away..ok fine. Then my husband called back to verify that this tech coming was again, familiar with unit. they called back 30 minutes later and said oh, well they have a guy familiar with this unit but was on a job and it would be at least another hour.
At 8PM, they FINALLY show up (I couldn't believe it was the same guy). He walked in and looked at it for about, tops, five minutes. Comes back out and said it is fried--oh but hey, I happen to have one on the truck I can install, and then pulls out the stupid 'price guide' and quotes $3200 for a tankless water heater (we didn't have before, we had 50gallon/gas). I asked him (I asked him for the cheapest one they had also, which was just a few hundred cheaper) to explain how much the unit and Installation separate...NOPE; this is our guide. His attitude was condescending, and not the least bit sorry how we wasted half a day waiting, (had to keep children up until he left as well).
Today I had another company. He came out within the hour of call--He looked at unit (for OVER 30 MINUTES), couldn't find the number for manufact, went in his truck and looked it up; explain the control panel was not working, etc. An ACTUAL TECHNICIAN! He said I will go back to shop and call you back with quote to replace that part, and cost to replace entire unit. $300 for part, $1800 for new unit.
Benjamin Franklin Plumbing / Clockwork - Excellent Service Company
This company has and maintains the highest standard of ethics and customer service. Their gurantees on their work and commitment to their customers needs is second to none. I would not feel comfortable letting any other plumber in my house. They have an " A +" rating on the better business bureau. It is unfortunate that site like this exist but I guess when you have tens of thousands of customers like they do there will be a couple that complain. Continue to research what other customers have said about this company on superpages.com and merchantcircle.com. They have so many happy customers and positive reviews. I would reccomend them to any body and every body. They also offer a 100% satisfaction gurantee and if there is ever a descrepentcy they will do everything they can to make it right.
Prince1, do you work for this company? I'm asking, because I've yet to find anyone who has not had a really bad experience with it. I don't know how in the world they even stay in business in our area. I used them once. It took them several hours and several thousands worth of damage to my home and personal property to even identify the problem. After they did identify it, they took their sweet time to fix it and overcharged by over a thousand dollars. Considering the damage they had done to my property, in the process, and the fact that they left the job half done, I thought the excessive charge was the worst example imaginable of adding insult to injury. I was wrong. Within a half hour after the job was completed, the extremely rude and unprofessional administrative worker in their office had dispatched a technician to our office to demand payment in full immediately in lieu of him destroying our medical practice by making a huge dramatic scene in front of patients in the waiting room by loudly accusing us of being deadbeats. Since we never had any intention of not paying them this was well over the top, on their part. When I called to question the administrative person about this issue, she said "it worked, did't it?!?" and laughed. I told her I would never use her company again, because of their mafia style behavior and the fact that their so called "plumbers, " who I'm sure were not licensed, were beyond dirty, even for their profession, they wreaked of tobacco and dope, and one of them even developed alcoholic withdrawal shakes while on the job.
Someone needs to complain to the BBB this company does not deserve this rating. Called on TV ad for 76.00 drain cleaning and ended up paying $205.00 for 15 minute job!
Latest Benjamin Franklin Plumbing / Clockwork Reviews
Charged for a service not completed, being charged again to come back out to complete the job benjamin franklin plumbing - only wanted to do the easy repair and overcharged pricing overcharge/work not done! as a former employee as of today... 5 welds to copper pipe and new outdoor no freeze spigot.Giving a Voice to Consumers
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