BioLife Plasma Services

It was a busy day.Employees knew it.They were calling names then started calling next doners.Know body knew who was next but me the man next to me got up and tried to go in my place.The and I had some words it could have gotten very ugly.He walked back to his I proceeded to the bed. I asked the workers why did they stop calling names one worker told me she's not calling know more names.I laid down for the needle.Spanish guy ask me was I ok I said yes.He stuck me.Security and worker ask me to come with them to the manager. He said I was cursing.I was not.Now I'm barred as of 3/22/23.location is very covient for me.

Two of the managers at this location are not good; AJ and Bri as managers blame everyone and everything else when an issue arises. They are unable to take simple steps to make adjustments or take responsibility for things that happen. For example, I and other donors had appointments on Tuesday, Sept 13, the center closed down on Monday evening for a power outage and the center displayed online that it was OPEN but as we all showed up and there was a significant line there was a sign on the door that said they were closed for the day. All donors spend their time and money to travel here, my commute is an hour in my car and fuel prices are astronomical. I always check the morning of when I have an appointment because this was not the first issue like this and today I called to make sure they were open and to voice my concern about the lack of communication. Most of the conversation, AJ talked over me and blamed corporate and everyone else he could. On Tuesday there were people in the center working to some capacity and they knew on Monday the center would be closed. Someone should’ve alerted donors to not come in but no one did until several donors sent an email while we stood in line. Finally, an email was sent out at 1018 on Tuesday that the center was closed and the status was finally updated online. Biolife management should be able to handle that, this is their job and their ineffectiveness causes people to waste their time and money and those donors should be compensated for their loss of money on travel when Biolife management cannot do their job and notify people appropriately. I tried to state this to AJ and the entire time he would talk over me and blame someone else. Another occasion I had been waiting in a bed, I had not been stuck yet, for over an hour and Bri was obviously having a bad day (not unusual at all) and she was stressed out for some reason. The floor was not busy and they were not under staffed but for some reason she couldn’t manage what was going on. I had to cancel an appt I had after because I still had not been stuck and there was a man before me. I simply asked her if he and I could be attended to and she got loud and started blaming her ineffectiveness on all sorts of other things. I asked her to calm down and that I would like to just get started and I wasn’t asking to go before anyone I am just asking for them to get the ball rolling because I had to cancel an appointment that I should’ve been able to get to. She is always over the top, loud, disorganized and rude. After that issue, while I was in line waiting to be screened, a woman in front of me could not hear being called and I told the person she was being called and Bri made it into an altercation. It was not an altercation, I simply let a woman know she was being called. Bri is not an effective manager and many other donors have had issues similar to mine. These two managers are unable to talk to people in an appropriate manner and cannot manage any sort of stress. Again today, there are 5 computers to begin screening and three work but the two that aren’t working don’t have signs. I am trying to sign in and a sign saying the computer doesn’t work would be great. The three that did work were taken up by new donors and that screening process is long. I had asked her if they were new donors so I knew how long I would be waiting. Her first inclination was to lie and she said they weren’t new donors and told me to just sit and wait. Her and AJ decided to talk about me, what a surprise! Letting people know how long their wait is and what’s going on is a common courtesy but they behave so inappropriately. Bri is an extremely toxic person and treats donors very badly.

When they are unable to communicate closures to donors and donors show up for their scheduled appointments and are out of money for travel, Biolife should compensate donors.

Management shouldn’t be treating anyone the way these people treat donors and employees here. I’m not nasty with these people. I simply voice my opinion and/or concerns and am ostracized for it instead of them reflecting and taking into consideration that they could be better. If a manager is in charge, everything on their watch is their responsibility… good or bad.

I would like Biolife to compensate it’s donors that showed up for their appts from 0900 to 1100 on Tuesday, September 13th, 2022 with itleast $20 to cover their travel costs.

To Whom It Concerns:
Please allow this letter to serve as official notice that the Biolife Plasma Services has not provided adequate service to me because I am a 62-year-old senior and it is discriminatory on the very face of it. Had I been one of their contemporaries, in their age bracket, I would not have suffered such disrespect. The last time I was treated like this was an organization full of racists.
Let me walk you through the horrible experience I had at your Riverdale, Maryland location.
Monday/May 3:
* I had an appointment for a physical and donation schedule to begin at 12:30 p.m. The front desk looked at my file, said I had to see a nurse.
* I wait 20 minutes and meet with the nurse. I am told, by the nurse, I cannot donate but she doesn't know why. She said she needed to talk with a manager and he or she (the nurse) would call later that day.

Tuesday/May 4 (Note: No call back on May 3)
* I called Riverdale Biolife Plasma Services and asked to speak with a nurse or director to discern why my ability to donate was in question. I WAITED 27 MINUTES ON THE PHONE AND NO ONE PICKED UP.
* I hung up, called back, and got the young lady named Megan who placed me on hold. I told her how unprofessionally I was being dealt with, she agreed/apologized and promised someone would call. HOWEVER, , , Megan kept emphasizing that they were busy with other customers and really had no time to deal with my issue at the moment? QUESTION: Their customer base, it seems to be millennials so I guess their younger clients take priority over the older? I was promised that I would receive a call as soon as possible.

Wednesday/May 5 (Note: No call back on May 4)
* By now, you would think that after two days and all my calls, Riverdale site director Antonio DuVal would have tried to resolve my concern. I call again on Wednesday, and again, my issue is marginalized because they are catering to their millennial clientele. I am placed on hold again to await for a nurse or director for a third day in a row, and still Mr. DuVal or his nurses have a clue why I am being placed on hold. By now I am extremely irritated and asked to speak with Mr. DuVal directly. Again, I wait six minutes, Mr. Duval refuses to get on the phone and I am told THEY ARE NOW JUST LOOKING AT THE FILE. I was told I could wait or they would call me back. Frustrated, I said call me back. Totally fed up with the unprofessionalism, I called back and told them if their other customers are more important to Baby Boomers, don't bother to call.

In Summation:
If the horrible way I was treated by the staff at Riverdale Biolife Plasma Services is indicative of Director Antonio DuVal's management style, your main headquarters might want to be concerned. Does Mr. Does DuVal treat employees with similar disdain when they have an issue? Does he continue to kick your organization's internal issues down the road for days as he did my external problem? Or am I just an isolated instance of a millennial manager discriminating against a Baby Boomer?
For six years, I have served as president of the Riverdale Park Arts Council, am appointed by the mayor and town council and they will tell you I am a consummate professional. I have shared this experience with Mayor Alan Thompson and Councilman David Lingua. They were appalled. We are phone conferencing tomorrow about Riverdale Biolife Plasma Services disrespectful treatment towards me.
I am courtesy copying this complaint to the Prince George's County BBB.
I am also forwarding this complaint to the Prince George's County Department of Aging so they are aware of possible discriminatory behavior from your organization as well.
And finally, I just started paperwork reporting this discriminatory behavior to the Equal Employment Opportunity Commission (EEOC). They will be curious that after three days, not one person in your Riverdale office took time to look at a senior citizen's problem because "they were too busy with their other (millennials) customers."
My contact information:
Rev. Samuel Williams, Jr.
4700 Oglethorpe Street
Riverdale, MD 20737
[protected]@gmail.com
[protected]