Jiffy Lube reviews and complaints 1
View all 137 complaintsJiffy Lube - Oil change not completed
On 7/13/23 at 3PM I visited the W Tropicana location in Las Vegas location. The staff was courteous and service relatively quick for being busy. Unfortunately, 3 blocks after leaving my check engine light came on and smoke was billowing out of both tailpipes. I pulled over and waited for assistance. A family friend who is a mechanic said there was no leaking oil and no spilled oil. Oil was showing twice the amount on dip stick. Thinking that the excess oil was the problem, we drained the oil. The oil was black! We drained all oil and added new oil. It quickly became apparent that the old oil was never drained from the vehicle and new oil was simply added. I was without a car for 2 days, purchased new oil and took a few hours of a family mechanic's time.
I emailed corporate and they advised that the location is a franchise. The GM reached out on 7/17. I called him back twice and have yet to hear anything back.
Desired outcome: Refund of the visit, $160. The total included a $30 air fliter although I paid $35 for replacement oil.
Latest Jiffy Lube Reviews
Loose oil filter and missing grease fitting on ball joint Buyer Beware: Jiffy Lube Untrustworthy and Costly Experience oil change Oil change causes major damage to engine Tune-upGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!